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Crowne Plaza Cleveland South - Independence

3.5 out of 5.0

Recent guest reviews

Nice room with comfortable bed. Great location for visiting multiple sightseeing and entertainment venues.

Liked the pool and gym. Room was clean and comfortable.

Overall comfortable stay. Could use a refrigerator in the room since traveling with a child use medicine requires refrigeration.

We came into town to go to the ball game. This hotel was perfect for a one night stay and a short Uber to the park (about $10). The hotel was clean and the staff was friendly. It was perfect for what we needed.

Hotel was clean and convenient. The only thing which bothered me was the outdated bathroom compared to the room. Bathroom was small . Toilet flush was slow and didn't have enough water pressure . No complimentary breakfast though breakfast was listed as amenities. I had to pay. Wasn't worth the money compared to other hotels in the vicinity

Most hotels accept your rewards card for incidentals, they would not. I left my room one morning around 9 am and when I came back it wasn't clean. They didn't refill the coffee everyday, I had to go to the front desk. I found most of the staff unfriendly except the bartender in the restaurant. I would not stay here again.

This crowne plaza was awesome, large comfortable room! Staff was great, the rooms were very clean & the food at the auora bistro (hotel resturant) was excellent! There's a small pool & hottub which was well needed after the weeding party. I would recommend this to any one visiting in the Cleveland area, just south of downtown and only a 12 min cab ride from the airport.

very disappointed in this hotel. I had to sleep in granddaughters bed because the other bed had soiled sheets. I could tell they had not been changed. Also a fight broke out among three young people the police were called. This frightened my 10 year old granddaughter. Someone tried to enter my room at 2 in the morning which frightened me. The swimming pool was nice.

Room needs updating. Floor tile was chipped. Room was dingy.

We were in Ohio for a funeral. The front desk staff was absolutely exceptional! Hotel service and room were excellent values but the personality of the female (blonde) bartender left much to be desired. My family and I felt her to be cold and disinterested in taking care of anyone not seated at the bar. It was a completely different experience the next day when we were waited on by a different bartender who was very nice and service oriented.

Hotel is good. Good location, near to highway and restaurants. High speed Internet.

Very friendly and attentive staff in both desk and room service wait staff. I left my jacket in the restaurant and the wait staff found it and brought it up to my room to me and wouldn't even take a tip for doing so! Great room service food.

Friendly, helpful and their accommodations where comfortable, clean and fairly large. They have a restaurant that serves great food at reasonable prices. The waitresses go out of their way to make you feel welcome.

Hotel was very clean and smelled nice. The shower was great. The staff was very helpful and professional. Fantastic for such a low price.

We picked the hotel for the swimming pool and hot tub. Hot tub was not working and it was something us adults were looking forward to at the end of the day. And it was 60 degrees inside the dome. Very disappointing. And sleeping was impossible. The curtains did not close and there was a steer light right outside our window.

I had some trouble at this hotel and I am easy to please, usually. No security on duty when children were running through the hallway at 1 am, called 2 times!!! No results. No grab bars outside the tub to help you get safely out of the tub. Only bar was on the back wall of the shower, no use to me, an old woman, in getting out of the tub! This hotel is way over due for a make over. Stained rugs, shower curtain bar falling down, No catch strainer in the sink! Noisy air conditioner, very big problem. The restaurant was hit and miss. Waited for service for 15 minutes at 2PM for lunch, then was told the dining room was closed! Too few servers, but good one once they served you. False Alarm at approx 5 AM, emptied all of us out of our rooms! Very, very noisy air conditioner in the rooms. Blinds did not close all the way and so, very bright in the rooms. Staff did what they could, but this hotel is way under staffed. Good van from the airport, and also to small radius area for museums, etc. Good cleaning staff. Good coffee on 5th floor, good buffet breakfast. The people that work at this hotel know how to do their jobs quite well, however, the lack of maintenance in the past, has compromised their best service.

When try to improve the floor, guests continued to be check in same floor, therefore it was messy and room cleanliness was lack.

This is my second stay and the staff at the front desk, dining area, and housekeeping were awesome. Breakfast was delicious and the fresh baked cookies you get when you check in are so thoughtful.

My husband and I went to Cleveland to watch the Packers Vs. the Browns. From the second you walk in it is a very comfortable feeling. The front desk is very polite and they asked us right away if we wanted to take the shuttle for the game the following day. We didn't like how the shuttles last pick up was 10:30 pm, maybe midnight? The room was great for the price and short stay, complimentary breakfast was the best I've ever had, they have a little bistro bar which wasn't to expensive we had a couple drinks and an appetizer (crab meat nachos), the hotel is in a great location, and finally the staff was very polite and helpful.

Excellent customer service from all at the hotel.

Room options

Standard Room

King 1 | Queen 1 | Sleeps 2

Executive Room, 1 King Bed, Business Lounge Access

King 1 | Sleeps 2

Room, 1 King Bed with Sofabed, Non Smoking

King 1 | Sleeps 4

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Guest reviews for Crowne Plaza Cleveland South - Independence

Everyone (5) Business (2) Couples (4) Family (5) Friends (3) Other (1)
4

nice place to stay

Everyone

Nice room with comfortable bed. Great location for visiting multiple sightseeing and entertainment venues.

By on Jun 29, 2017

Review comment responded on Jul 5, 2017

Thank you for staying at the Crowne Plaza for your recent trip to Independence. I am sorry to hear you experienced some difficulty while staying with us. We do hope that in future stays, we are able to provide a better service to you. Joe Isernia General Manager

4

overall good experience

Everyone

Liked the pool and gym. Room was clean and comfortable.

By , from new york on Dec 3, 2016

Review comment responded on Dec 5, 2016

Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated. Joe Isernia General Manager

4
Everyone

Overall comfortable stay. Could use a refrigerator in the room since traveling with a child use medicine requires refrigeration.

By on Oct 31, 2016

Review comment responded on Nov 2, 2016

Thank you for choosing Crowne Plaza Cleveland South Independence and thank you for your review, your feedback is very important to us. . We really appreciate your comments. Thank you again for staying with us and please let us know next time you will be visiting, we would love to have the opportunity to welcome you back for another great stay. Joe Isernia General Manager

4

decent hotel a short cab ride from the ball park

Everyone

We came into town to go to the ball game. This hotel was perfect for a one night stay and a short Uber to the park (about $10). The hotel was clean and the staff was friendly. It was perfect for what we needed.

By , from Detroit, MI on Sep 20, 2016

Review comment responded on Sep 22, 2016

Thank you very much for taking the time to write a review of your stay at Crowne Plaza Cleveland South Independence. We are delighted to know that you enjoyed your stay with us, and we look forward to welcoming you back in the near future! Joe Isernia General Manager

3

expected more for the price

Everyone

Hotel was clean and convenient. The only thing which bothered me was the outdated bathroom compared to the room. Bathroom was small . Toilet flush was slow and didn't have enough water pressure . No complimentary breakfast though breakfast was listed as amenities. I had to pay. Wasn't worth the money compared to other hotels in the vicinity

By , from Michigan on Mar 12, 2016

Review comment responded on Mar 14, 2016

Thank you for staying at the Crowne Plaza for your recent trip to Independence. I am sorry to hear you experienced some difficulty while staying with us. We do hope that in future stays, we are able to provide a better service to you. Joe Isernia General Manager

3

mediocre crowne plaza

BusinessTravelers

Most hotels accept your rewards card for incidentals, they would not. I left my room one morning around 9 am and when I came back it wasn't clean. They didn't refill the coffee everyday, I had to go to the front desk. I found most of the staff unfriendly except the bartender in the restaurant. I would not stay here again.

By on Nov 2, 2015

4

brecksville wedding getaway

GetawayWithFriends

This crowne plaza was awesome, large comfortable room! Staff was great, the rooms were very clean & the food at the auora bistro (hotel resturant) was excellent! There's a small pool & hottub which was well needed after the weeding party. I would recommend this to any one visiting in the Cleveland area, just south of downtown and only a 12 min cab ride from the airport.

By on Aug 6, 2014

3

disappointing

Families

very disappointed in this hotel. I had to sleep in granddaughters bed because the other bed had soiled sheets. I could tell they had not been changed. Also a fight broke out among three young people the police were called. This frightened my 10 year old granddaughter. Someone tried to enter my room at 2 in the morning which frightened me. The swimming pool was nice.

By on Apr 9, 2014

2

poor, does not meed 3 star rating.

Couples

Room needs updating. Floor tile was chipped. Room was dingy.

By on Aug 28, 2013

3

great hotel and service, but blonde female bartender poor.

Families

We were in Ohio for a funeral. The front desk staff was absolutely exceptional! Hotel service and room were excellent values but the personality of the female (blonde) bartender left much to be desired. My family and I felt her to be cold and disinterested in taking care of anyone not seated at the bar. It was a completely different experience the next day when we were waited on by a different bartender who was very nice and service oriented.

By on May 30, 2013