Hotels in Claye-Souilly

"When I originally booked this hotel, I realized within minutes that I had accidentally booked for the date my flight left the U.S. rather than the date I would actually arrive in Paris. Even though I caught the mistake immediately, the hotel refused to let me change the reservation dates. I explained that I would be arriving the following day, and they assured me that this would not be an issue. Because I had booked the stay months in advance, I followed up again with the hotel several days before my trip — both by email and by phone — to confirm that my room would be held and that I would not be marked as a no-show. I completed every pre-check-in document they sent and gave every possible indication that I would, in fact, be arriving. Despite all of this, the hotel gave my room away. When I arrived, I was told my reserved room was no longer available, yet I was still charged for the extra night — even though they clearly profited from reselling the room to someone else. They attempted to offer me a replacement room without the view I had specifically paid extra for, along with a complimentary breakfast as compensation. Neither came close to addressing the cost difference, inconvenience, or frustration caused by the situation. I would never recommend staying here."

"Very nice"

"We’ve found hairs on bed, but looks like the bed sheet has already been changed. Hotel is under renovation, it blocks some of the window views from outside. No complaints about the location, it is close to Louvre and Notre dame Cathedral"