2/10 Terrible
Andrea, Fairfield
Business traveler
Jul 31, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no one there to check us in when we arrived. We attempted to call every number available for the facility with no answer. We searched the property for a staff member to no avail. After 45 minutes we abandon our reservation and went somewhere else. After contacting the facility for a refund they said basically that we're not eligible because we didn't get there early enough in the day. Had no time was anything indicated that there was a deadline for checking in during the reservation process. Needless to say I am irritated beyond belief that I am out several hundred dollars for a reservation that I did not use. I even selected the protection in the event something had to change. I don't feel I should have to pay for rooms that we did not stay in especially since there was no staff to let us in. That' s not a me problem, that's a them problem. Please see if it's possible to issue a refund. We are a non-profit business and every penny counts. We can't afford to lose over $300 just because somebody wasn't there to do their job. I appreciate anything you can do
Andrea
Stayed 1 night in Jul 2025