The room was clean and the staff when we checked in was friendly and nice. Overall everything was wonderful.
Although the listing references “a variety of breakfast offerings” this variety included coffee, pancakes, and milk. No cereal, no fruit, no eggs, no muffins, etc. There were 3 (clean) empty chafing dishes implying that they have the capability of offering breakfast, and just decided not to. The check in process was also slow and painful. Although I had booked and paid in advance, when I arrived I was required to fill out a form with my complete name, address, phone number, etc. - basically everything I had provided when I booked. I was also required to pay a $100 (refundable) deposit, something that was not mentioned in the booking process. The front desk was also understaffed, as the employee checking us in mentioned she had only came in to pick up her paycheck, and stepped up to the counter to help ‘the backlog’. With so many other options in the area, I see no reason to select this hotel.
The staffs were nice. It said smoke free hotel but oh boy it was unbearable for us with the smell of weeds getiing in our room and people gathered at the entrance to smoke weeds. Pets are allowed here at this hotel. The pull-out sofa's mattress was unacceptable dirty, the carpet was dirty too. We didn't have a good stay there at all.
The staff was amazing. I cannot get over how kind and friendly everyone was. I had wifi work issues the front desk helped me and my IT team to get me back up and running. The facility staff was also super friendly and helpful when I needed things for my room as well.
*The service and accommodations are impeccable. *I was treated incredibly well. *The hotel is close to shopping and restaurants. *I can tell the staff is led by good management who lead with a great sense of reasonability.
The Sonesta is a nice and clean older building. The room was laid out in a nice way and the kitchen was well supplied. The fireplace didn't have any wood for fires. It was a nice overall stay.
Great place to stay! Everything went smooth. Outdoor pool is a plus!
We had an issue with some of the housekeeping staff there was a lady that was affraid of our survice dog because she is a rather large dog and she made some upsetting comments ti my children and then after that issue was resulved then other housekeeping staff were making upsetting comments but only to my children none of them said anything to me or my husband the rest of the staff was great & we did enjoy our stay but staff should never address my children unless they are going to be addressing me or my husband
It was really nice having a separate bedroom area with a closing door. More hotels need to have this as we don't always all need to go to bed at the same time. The full kitchen was great too.
Property was conveniently located between Downtown Cincinnati & Kings Island with quick access to the expressways. Staff was very attentive and amenities were great. Room was spacious and comfortable!
The room was clean and quiet and the staff was absolutely wonderful. We stayed here as a last minute crash spot during a road trip and we will definitely be making Sonestas a top priority in the future.
Wonderful staff, but it’s a cheaply built hotel with lots of little maintenance issues. Breakfast was pretty bad, with cardboard eggs, cold potatoes, rotten bananas. Not impressed except the helpful and friendly staff from front desk to room staff.
The hotel is very comfortable and clean. The breakfast was very nice. We would definitely stay here again when we're back in the area.
Located within a mile (2 km) of RockQuest Climbing Center, Sonesta ES Suites Cincinnati - Sharonville East is within 2 miles (3 km) of Sharon Woods Park. This 111-room hotel has a 24-hour gym, free in-room WiFi, and free self parking.
For a nice break, mingle with other guests at the free manager's reception.
Guests can expect 40-inch TVs with satellite channels, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include dining areas, sitting areas, and refrigerators.
Guests of Sonesta ES Suites Cincinnati - Sharonville East enjoy a 24-hour gym, free WiFi in public areas, and a business center. Free parking is available if you drive. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a seasonal outdoor pool, laundry facilities, and a picnic area.
Dear Xuming,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
Dear Xuming,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager
The room was clean and the staff when we checked in was friendly and nice. Overall everything was wonderful.
Dear Carmen,It was great to have you staying with us at Sonesta ES Suites Cincinnati - Sharonville East and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager
Although the listing references “a variety of breakfast offerings” this variety included coffee, pancakes, and milk. No cereal, no fruit, no eggs, no muffins, etc. There were 3 (clean) empty chafing dishes implying that they have the capability of offering breakfast, and just decided not to. The check in process was also slow and painful. Although I had booked and paid in advance, when I arrived I was required to fill out a form with my complete name, address, phone number, etc. - basically everything I had provided when I booked. I was also required to pay a $100 (refundable) deposit, something that was not mentioned in the booking process. The front desk was also understaffed, as the employee checking us in mentioned she had only came in to pick up her paycheck, and stepped up to the counter to help ‘the backlog’. With so many other options in the area, I see no reason to select this hotel.
Dear Dennis,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager
The staffs were nice. It said smoke free hotel but oh boy it was unbearable for us with the smell of weeds getiing in our room and people gathered at the entrance to smoke weeds. Pets are allowed here at this hotel. The pull-out sofa's mattress was unacceptable dirty, the carpet was dirty too. We didn't have a good stay there at all.
The staff was amazing. I cannot get over how kind and friendly everyone was. I had wifi work issues the front desk helped me and my IT team to get me back up and running. The facility staff was also super friendly and helpful when I needed things for my room as well.
Thank you for taking the time to share your feedback with us. We are very pleased to see that you had such a great experience during your stay. It is always our goal to offer a warm and welcoming experience for each of our guests, and we are glad to know we provided that during your visit. We hope to welcome you back in the next future.
*The service and accommodations are impeccable. *I was treated incredibly well. *The hotel is close to shopping and restaurants. *I can tell the staff is led by good management who lead with a great sense of reasonability.
Thank you for taking the time to share your experience with us. We are very glad to see that you enjoyed your visit. We greatly appreciate your feedback regarding our associates and the service provided, as this is always our goal. We certainly hope to have the opportunity to welcome you back in the future for another great stay.
The Sonesta is a nice and clean older building. The room was laid out in a nice way and the kitchen was well supplied. The fireplace didn't have any wood for fires. It was a nice overall stay.
Thank you for taking the time to share your comments. We are glad to see that you enjoyed your visit with us. Please note that fire logs are available for purchase in the Sundry Shop. We apologize for any confusion/lack of communication regarding this. We certainly hope to have the opportunity to welcome you back in the future.
Dear Louis,We are delighted that you decided to stay with us at Sonesta ES Suites Cincinnati - Sharonville East during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager