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Recent guest reviews

What i didn’t like is that they really didn’t clean my room on my second day they only did the beds and empty my garbage bag i didn’t get clean bedding and they didn’t clean the floors

Me and my boyfriend came up this way for a weekend getaway and we were supposed to be going to Columbus but ended up here and literally placed the reservation as we were on the highway - when we arrived, check-in was easy and efficient, rooms were clean and huge. Loved the walk-in shower in our room as well and very comfortable sleep. Would definitely recommend, we will be staying here for all our stays in this area!

The hotel was clean, and the amenities were open (pool, exercise room, breakfast area), which is great. But, the front desk was far from warm and welcoming. There were 2 individuals at the front when we checked in, 1 seemed very pleasant, the other would hardly speak and was very direct/short when they did speak. EXACT same when I was checking out. Different individual than the check-in experience, but same demeanor. While turning in my key cards and checking out, I tried to very politely inform them that the bathtub drain was broken, and would not allow water to drain. I had to MacGyver it so the water would drain (I work in the plumbing industry, not a big deal). I was NOT complaining, just politely informing so they could get it looked at. They did not apologize for the inconvenience, nor say thank you, or even offer me a pat on the back for my MacGyver'ing skills learned at a young age, etc. No comment, just stared at me. ZERO reply. So, then I figured they needed to know that their exhaust duct in the bathroom (which does not have an exhaust fan), is somehow directly tied to the one in the room adjacent, because I could hear the neighbors talking all night/morning, as well as their music. They were not loud at all, it was just a perfect conductor of sound. Also, with minimal people at breakfast, they continually ran out of food. All food. Summary, the facility seemed perfectly clean and the stay was safe... that's all I care about for my family. But, no smiles allowed.

Staff was helpful and friendly, all areas were clean, the pool area was amazing, and parking was simple.

Hotel was nice and clean, room was very big. Staff was helpful and friendly.

Excellent property - we enjoyed our stay. Clean, spacious rooms. Indoor pool was nice and not crowded when we went.

It was good overall. Clean rooms and staff was good.

I booked a room with a view however I got a room with a view of the back of a bldg. They put me in a room at the end of the hallway on the backside of the bldg. the room has a fridge and no microwave so I can keep my food cold but can’t warm it up. I had to run the hot water for a long time before it would even get luke warm. The staff was friendly and my room was clean

The hotel was very nice. The parking was a little different as it was in the convention central parking lot, although there were marked spots.

Nice neweer hotel, like 3years old? I was on the 3rd floor, the room was large and clean. With two beds and a fold out couch. From my room you could looked out over the main street and see the city/surrounding area. The staff that I encountered were very nice and professionally. I would definitely come back here.

Very clean. Had breakfast available even during covid. Pool was open and fitness center.

Shower water never got very hot. Room doors stick, so difficult to open. Breakfast less than desirable. Beds comfortable. Fitness center nice. Didn’t utilize the pool during our stay

Room was ok.Staff was dressed in ugly street clothes.1 staff member was screaming at guests who were not wearing masks. They also added 15 dollars to my bill.I thought I had a locked in price from orbitz.

Hyatt Place is always great...this property could have done a little basic cleaning however...vacuuming in hallway by elevator, empty trash by elevator, that sort of thing.

The staff didn't seem to be able to give me a clear answer about what had been done to make sure my room was COVID-19 free (i.e., left vacant X number of hours, etc.). One of the bedside tables had clearly not been cleaned since it had a sticky drink-ring on it. Otherwise, very nice, overall clean, hotel with great amenities that we weren't able to fully enjoy, unfortunately.

Very nice staff, extremely clean facility and room, bed was very comfortable.

Chester Rd Cincinnati OH

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Hyatt Place Cincinnati / Sharonville Convention Center places you next to Sharonville Convention Center and within a few miles (5 km) of other popular attractions like Tri-County Mall. This 125-room, 3-star hotel has free breakfast, an indoor pool, and a 24-hour fitness center. It's connected to the convention center in central Cincinnati and also close to Topgolf.


Dining

Free buffet breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. You can sip a beverage at the coffee shop/café.


Rooms

All 125 air-conditioned accommodations feature sitting areas. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Beds sport premium bedding and bathrooms offer free toiletries. Refrigerators, coffee makers, and free weekday newspapers are also standard.


Property features

At Hyatt Place Cincinnati / Sharonville Convention Center, guests enjoy features like an indoor pool, a 24-hour fitness center, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include conference space, a 24-hour business center, and a microwave in a common area.

Room options

Standard 2 Queen Beds with Sofa Bed

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

High Floor King with Spa Shower

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Specialty King with Spa Shower

1 King Bed and 1 Double Sofa Bed | Sleeps 4

High Floor 2 Queens with Spa Shower

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Guest reviews for Hyatt Place Cincinnati / Sharonville Convention Center

Everyone (14) Couples (6) Family (12)
3
Family with small children Partner Couples

What i didn’t like is that they really didn’t clean my room on my second day they only did the beds and empty my garbage bag i didn’t get clean bedding and they didn’t clean the floors

By on Jun 8, 2021

5
Partner Couples

Me and my boyfriend came up this way for a weekend getaway and we were supposed to be going to Columbus but ended up here and literally placed the reservation as we were on the highway - when we arrived, check-in was easy and efficient, rooms were clean and huge. Loved the walk-in shower in our room as well and very comfortable sleep. Would definitely recommend, we will be staying here for all our stays in this area!

By on Jun 4, 2021

3
Family with small children

The hotel was clean, and the amenities were open (pool, exercise room, breakfast area), which is great. But, the front desk was far from warm and welcoming. There were 2 individuals at the front when we checked in, 1 seemed very pleasant, the other would hardly speak and was very direct/short when they did speak. EXACT same when I was checking out. Different individual than the check-in experience, but same demeanor. While turning in my key cards and checking out, I tried to very politely inform them that the bathtub drain was broken, and would not allow water to drain. I had to MacGyver it so the water would drain (I work in the plumbing industry, not a big deal). I was NOT complaining, just politely informing so they could get it looked at. They did not apologize for the inconvenience, nor say thank you, or even offer me a pat on the back for my MacGyver'ing skills learned at a young age, etc. No comment, just stared at me. ZERO reply. So, then I figured they needed to know that their exhaust duct in the bathroom (which does not have an exhaust fan), is somehow directly tied to the one in the room adjacent, because I could hear the neighbors talking all night/morning, as well as their music. They were not loud at all, it was just a perfect conductor of sound. Also, with minimal people at breakfast, they continually ran out of food. All food. Summary, the facility seemed perfectly clean and the stay was safe... that's all I care about for my family. But, no smiles allowed.

By on May 13, 2021

4
Family with small children

Staff was helpful and friendly, all areas were clean, the pool area was amazing, and parking was simple.

By on Apr 18, 2021

5
Family

Hotel was nice and clean, room was very big. Staff was helpful and friendly.

By on Apr 10, 2021

5
Family with small children

Excellent property - we enjoyed our stay. Clean, spacious rooms. Indoor pool was nice and not crowded when we went.

By on Mar 29, 2021

5
Everyone

By on Feb 26, 2021

4
Family

It was good overall. Clean rooms and staff was good.

By on Feb 17, 2021

4
Everyone

By on Jan 27, 2021

4
Family

I booked a room with a view however I got a room with a view of the back of a bldg. They put me in a room at the end of the hallway on the backside of the bldg. the room has a fridge and no microwave so I can keep my food cold but can’t warm it up. I had to run the hot water for a long time before it would even get luke warm. The staff was friendly and my room was clean

By on Jan 17, 2021

Hyatt Place Cincinnati / Sharonville Convention Center

11345 Chester Rd, Cincinnati, OH 45246
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