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Recent guest reviews

Hyatt Place is always great...this property could have done a little basic cleaning however...vacuuming in hallway by elevator, empty trash by elevator, that sort of thing.

The staff didn't seem to be able to give me a clear answer about what had been done to make sure my room was COVID-19 free (i.e., left vacant X number of hours, etc.). One of the bedside tables had clearly not been cleaned since it had a sticky drink-ring on it. Otherwise, very nice, overall clean, hotel with great amenities that we weren't able to fully enjoy, unfortunately.

Very nice staff, extremely clean facility and room, bed was very comfortable.

Speedy and easy check in and out. Very nice spacey rooms and hassle free breakfast

Everything was great. Nothing I didn't like. I will definitely be coming back

Horrible service waited approximately 20 minutes to begin check in process at front desk with no acknowledgement.

The staff was horrible. Zero sense of urgency or compassion. For check in, I stood in line, had my ID and credit card ready, handed it to the lady and she didn’t say a single word to me until she started getting upset because I booked through a third party so she messed up the transaction. Zero positive greeting. In the morning they ran out of coffee, 25 minutes later I went to try again and still nothing. I told the lady at the front desk and she was snippy with me and told me she knew. I know, it was probably annoying to hear it from a million people, but you’re in customer service so act like it!

we had a very relaxing stay very friendly staff. We booked 2 rooms weeks before our reservation and requested that our rooms be side by side or at least on the same floor but when we arrived they were on 2 different floors however the staff was very accomidating and did switch us rooms so we could all be on the same floor we were very pleased with the out come

After we got there around 6:30 pm. The electricity went off and And it was off for more thsn 24 hours is not fair we did not enjoyed our vacation

Good experience but power failure did affect our ability to enjoy the facilities

Housekeeping walked into my room at 9am asking if I was checking out. Then Everytime I left my room she came running up to me asking if I was checking out. When I took my first load to my car they asked again and we told her we would be back. When I came back she was cleaning my room even though the do not disturb sign was still on the door. I will not stay at this Hotel ever again. I might not go to another Hyatt as well.

Very nice. Rooms were very comfortable and clean, nicely decorated, etc. The only thing I wasn't real impressed with was breakfast. The eggs tasted like they came from a box...and they were out of bagels...no individual yogurt cups. Just my preferences - maybe others are fine with it. Overall a nice place to stay though.

It's one of the nicest hotels I've stayed in! I was very impressed!

Hotel is slightly above average. Rooms were nice clean and modern. The layout of the hotel is unusual and parking is not the best. Room was quiet and the bathroom was modern and clean. The breakfast was a low point. The staff did not keep things stocked or clean. There was not many options for breakfast either.

Breakdown in staff carrying out policies for room cleaning and restocking breakfast supplies. Late one afternoon all doors in the corridor were being knocked on to determine if rooms had been freshened and resupplied. On Sunday morning 40 minutes before closing there was no bread for toast or fruit cocktail, oatmeal, or popular varieties of cold cereal

The room was great, pool a decent size (needed as it was busy) - no hot tub but the water was a good temp. The only complaint was with breakfast, the hotel could not keep up with the number of guests. You would wait in line for pancakes then they were gone and you needed to wait for another batch. Same with large plates (we ended up using saucers), milk, fruit, bacon. Even all of the (non decaf) coffee was gone for a stint. We couldn’t even grab a refill before checkout. Unsure what was in on bowl as I don’t think it was ever refilled. In the end, we all ate and got full - it was just a lengthy process.

Chester Rd Cincinnati OH

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Hyatt Place Cincinnati / Sharonville Convention Center places you next to Sharonville Convention Center and within a mile (2 km) of UC Health Primary Care. This 3-star hotel has 125 guestrooms and offers an indoor pool, a 24-hour fitness center, and free in-room WiFi. Located centrally in Cincinnati, it's connected to the convention center and also close to Van Cleve Park and Tri-County Mall.


Dining

Free buffet breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. You can sip a beverage at the coffee shop/café.


Rooms

All 125 air-conditioned accommodations feature sitting areas. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Beds sport premium bedding and bathrooms offer free toiletries. Refrigerators, coffee makers, and free weekday newspapers are also standard.


Property features

At Hyatt Place Cincinnati / Sharonville Convention Center, guests enjoy features like an indoor pool, a 24-hour fitness center, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include conference space, a 24-hour business center, and a microwave in a common area.

Room options

Standard 2 Queen Beds with Sofa Bed

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

High Floor King with Spa Shower

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Specialty King with Spa Shower

1 King Bed and 1 Double Sofa Bed | Sleeps 4

High Floor 2 Queens with Spa Shower

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Guest reviews for Hyatt Place Cincinnati / Sharonville Convention Center

Everyone (15) Couples (2) Family (6)
4
Family Business Business

Hyatt Place is always great...this property could have done a little basic cleaning however...vacuuming in hallway by elevator, empty trash by elevator, that sort of thing.

By , from Cincinnati, Ohio on Jul 5, 2020

4
Partner Couples Family

The staff didn't seem to be able to give me a clear answer about what had been done to make sure my room was COVID-19 free (i.e., left vacant X number of hours, etc.). One of the bedside tables had clearly not been cleaned since it had a sticky drink-ring on it. Otherwise, very nice, overall clean, hotel with great amenities that we weren't able to fully enjoy, unfortunately.

By , from Chicago on May 30, 2020

5
Family

Very nice staff, extremely clean facility and room, bed was very comfortable.

By , from Ohio on Feb 16, 2020

4
Everyone

By on Dec 11, 2019

5
Friends

Speedy and easy check in and out. Very nice spacey rooms and hassle free breakfast

By , from Louisville on Nov 23, 2019

5
Everyone

By on Nov 8, 2019

5
Everyone

By on Oct 4, 2019

5
Family

Everything was great. Nothing I didn't like. I will definitely be coming back

By on Sep 30, 2019

3
Partner Couples

Horrible service waited approximately 20 minutes to begin check in process at front desk with no acknowledgement.

By on Sep 29, 2019

3
Family Family with small children

The staff was horrible. Zero sense of urgency or compassion. For check in, I stood in line, had my ID and credit card ready, handed it to the lady and she didn’t say a single word to me until she started getting upset because I booked through a third party so she messed up the transaction. Zero positive greeting. In the morning they ran out of coffee, 25 minutes later I went to try again and still nothing. I told the lady at the front desk and she was snippy with me and told me she knew. I know, it was probably annoying to hear it from a million people, but you’re in customer service so act like it!

By on Aug 19, 2019

Hyatt Place Cincinnati / Sharonville Convention Center

11345 Chester Rd, Cincinnati, OH 45246
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