This property is old and the unkeep is not there especially when it come to room cleanliness. Room looks very dirty looking
Feeling somewhat run down. Stairways are carpeted, stained and unswept. Hair in shower and some debris left on the floor when I checked in.
The shower and bed were phenomenal. The hotel was clean and the staff were polite. The only two downsides. The tv remote barely worked and was difficult to use. And the upstairs neighbor kept opening and shutting their balcony door every few minutes all day and night which made a very loud rumble through our room. Other than that, nice hotel. Nice staff. Comfy beds. Phenomenal shower.
Trash
Enjoyed the size of the room. Clean. Staff very kind and accommodating. The price was reasonable for last minute trip.
The suite was fine, but this really isn't a 4 star hotel.
Outer pool and fitness center nice.
The staff was awesome, super friendly! Maddie was awesome helped us find a restaurant and a haunted tour hotel needs a major upgrade, hot tub was out of service, grounds needs updating, linens were worn, restaurant was closed while we were there. Disappointing for a double tree hotel.
Staff was great. Floors and stairways could use some work. Great location for our trip. Would stay again when in Cincinnati
Booked a room with two queen beds but upon arrival, i was informed only rooms with one king was available
The staff was welcoming, helpful, friendly and very accommodating! The rooms were spacious and comfortable.
The room was clean and the staff was friendly but could’ve been a lil more informative about the available amenities. I had to ask about everything
Nice, clean and in a good location for where I was going the next day
The staff was very accommodating and professional. They look like they’ve done some remodeling in the main area and lobby, but the rooms are old. My headboard was dirty and I had to call management as it is something housekeeping should have definitely noticed when replacing the sheets from the prior guest.
Located within 2 miles (3 km) of Sharon Woods Golf Course, DoubleTree Suites by Hilton Hotel Cincinnati - Blue Ash is within 3 miles (5 km) of Sharon Woods Park. This 4-star hotel welcomes guests with 152 rooms and conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 11 AM.
Guests can expect to find free WiFi and TVs with satellite channels. Bathrooms offer hair dryers, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other amenities include sitting areas, refrigerators, and microwaves. Housekeeping is available on request.
Guests staying at DoubleTree Suites by Hilton Hotel Cincinnati - Blue Ash enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include meeting rooms, conference space, and a 24-hour business center.
This property is old and the unkeep is not there especially when it come to room cleanliness. Room looks very dirty looking
Thank you so much for your perfect rating of 5 out of 5! We are delighted to receive such positive feedback.Your satisfaction is our utmost priority, and we are thrilled to know that your stay at our hotel was exceptional. It's heartwarming to know that you had a fantastic experience with us.We truly appreciate your kind words and the time you've taken to share your positive feedback. It serves as a great motivation for our team to continue delivering outstanding service and excellent accommodations to all our guests.If there's anything else you'd like to share or if you have any suggestions for further improvement, please feel free to let us know. We value your feedback and are always striving to enhance our guests' experiences.Thank you for choosing our hotel, and we would be honored to have the opportunity to welcome you back for another wonderful stay in the future!
Feeling somewhat run down. Stairways are carpeted, stained and unswept. Hair in shower and some debris left on the floor when I checked in.
The shower and bed were phenomenal. The hotel was clean and the staff were polite. The only two downsides. The tv remote barely worked and was difficult to use. And the upstairs neighbor kept opening and shutting their balcony door every few minutes all day and night which made a very loud rumble through our room. Other than that, nice hotel. Nice staff. Comfy beds. Phenomenal shower.
Trash
Hi Diane, thanks for your excellent rating of a 4/5!
Enjoyed the size of the room. Clean. Staff very kind and accommodating. The price was reasonable for last minute trip.
Thank-you for your kind feedback, Alyssa. I love that you enjoyed our 2 room suites and of course the excellent team. Looking forward to your next visit!
The suite was fine, but this really isn't a 4 star hotel.
Hi Cynthia, thank-you so much for taking the time to provide feedback. I am glad to see that you were satisfied with the guest room. We pride ourselves on providing excellent customer service and a truly special experience for each of our guests. We are excited to see you next time!
Outer pool and fitness center nice.
Thank you for sharing your feedback regarding your recent stay at our property. We sincerely apologize for the disappointment you experienced during your visit, particularly in terms of the room cleanliness and the overall condition of the property.Your comments are concerning, and we take them seriously. Please be assured that we are actively working on addressing these issues. We understand the importance of maintaining a clean and well-kept environment for our guests, and we are committed to making the necessary improvements to ensure a more pleasant experience for our future guests.Your feedback is invaluable in helping us identify areas for enhancement, and we truly appreciate it. If you have any additional details or suggestions you'd like to share, please don't hesitate to reach out to us directly.We hope you might consider giving us another opportunity in the future to provide you with a more enjoyable stay.Sincerely,Bob BruggemanGeneral Manager