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SureStay Plus Hotel by Best Western Chicago Lombard

2.5 out of 5.0

SureStay Plus Hotel by Best Western Chicago Lombard

2.5 out of 5.0

Recent guest reviews

On-site staff were always friendly and helpful. Check-in process was fast. Breakfast was always well stocked. Having 24-hr coffee, hot chocalate and tea at the lobby was awesome.

Nice and close to Yorktown Mall and many other stores. Staff very friendly and eager to please you.

Nice and clean hotel, good price and food.Highly recommend

The hotel had everything we needed for a reasonable price.

Easy Checkin/out, clean rooms, decent breakfast, and VERY comfortable beds!

Everything was fantastic, sofa and bed could have been a little less firm though.

It being Christmas Eve, we arrived/checked in close to midnight so we were tired. When we went to the room assigned us, the lock opened the door but there were already people in there! Fortunately for them and us, the people in there had the security lock in place, otherwise we would have walked right in on them! We had to go back down to the lobby, then wait for the front desk staff to reissue a key, etc. That was minor; what wasn't minor was that the pillows were horrible! They weren't even full size pillows, more like 15x15 in square, hard, pillows. If it hadn't been so late, I would have called and asked for them to be replaced. Had a very difficult night of sleeping.

i m staying in this hotel for business once a month. very convenient location, lots of shops and restaurants around. grocery store 5 mit drive. zvery clean. quick check-in, very reasonable price, especially if purchase via Orbitz.com.

Overall a nice hotel. Breakfast has a decent amount of choices, coffee is available all day. Room is clean, spacious, and the bathroom is also spacious and clean. The only thing I didn’t like are the pillows they are not normal size. Other that a great value.

Really clean and well taken care of Hotel. Bed was comfy and nice breakfast for free. Plenty of free parking and close to everything.

Nice place clean and nice friendly tell your friends. Sure stay great place to stay..

Good location, nice neighborhood, lovely staff and convenient!

All the staff was very nice and friendly. Also the hotel is in great location. I will stay here again

Awesome experience! Clean, professional, great amenities, very nice hot breakfast, and a cookie when you checked in. Could not have been happier with this hotel.

Very good hotel value for money and friendly near from shopping

Arrived early and was able to accommodate early check in

222 E 22nd Street Lombard IL

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free in-room WiFi
  • Free parking
  • Fitness center

Located 0.8 mi (1.3 km) from Yorktown Shopping Center, SureStay Plus Hotel by Best Western Chicago Lombard is within a 10-minute drive of Lilacia Park. This hotel has 128 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Oakbrook Center Mall and Ty Warner Park are also near this Lombard hotel.


Dining

Free hot/cold buffet breakfast is included with your stay and awaits you each morning from 6 AM to 10 AM.


Rooms

Guests can expect to find free WiFi and 32-inch a flat-screen TV with digital channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include a refrigerator, a coffee maker, and free weekday newspapers.


Property features

SureStay Plus Hotel by Best Western Chicago Lombard offers a fitness center, a meeting room, and a 24-hour business center. A stay here includes free parking. The 24-hour front desk has staff standing by to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include coffee/tea in a common area, a microwave in a common area, and express check-in.

Room options

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator

Queen 1 | Sleeps 2

Standard Room, 1 Queen Bed, Accessible, Bathtub

Queen 1 | Sleeps 2

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

King 1 | Sleeps 2

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Full 2 | Sleeps 4

Guest reviews for SureStay Plus Hotel by Best Western Chicago Lombard

Everyone (50) Couples (8) Business (13) Family (8) Other (5) Friends (2)
5
Partner Couples Families

On-site staff were always friendly and helpful. Check-in process was fast. Breakfast was always well stocked. Having 24-hr coffee, hot chocalate and tea at the lobby was awesome.

By on Feb 8, 2019

Review comment responded on Feb 13, 2019

Thank you for your positive comments about our hotel. We are glad that your stay with us was pleasant. It is our desire to be of service to our guests and to meet or exceed your expectations.

4
Everyone

Nice and close to Yorktown Mall and many other stores. Staff very friendly and eager to please you.

By on Feb 5, 2019

Review comment responded on Feb 5, 2019

Thank you for staying at the Surestay Plus Hotel,Please keep us in mind when your back around town! Thank you!

5
Everyone

By on Jan 27, 2019

Review comment responded on Jan 28, 2019

Thank you for your rate. Please come visit us once more on a future stay!

5
Everyone

Nice and clean hotel, good price and food.Highly recommend

By , from Chicago, us on Jan 26, 2019

Review comment responded on Jan 28, 2019

Thank you for your feedback! Please join us once more on your next get away!

5
Everyone

The hotel had everything we needed for a reasonable price.

By on Jan 21, 2019

Review comment responded on Jan 21, 2019

Thanks for the positive feedback! hope to see you in the near future!

4
Everyone

Easy Checkin/out, clean rooms, decent breakfast, and VERY comfortable beds!

By on Jan 2, 2019

Review comment responded on Jan 2, 2019

Dear Valued Guest, Thank you for taking time to leave a review about your stay at our property. We are glad, that you enjoyed your stay! Hope to see you again in the nearest future! Sincerely, Hotel Management

5
Everyone

Everything was fantastic, sofa and bed could have been a little less firm though.

By on Dec 27, 2018

Review comment responded on Dec 29, 2018

Dear valued guest,we are glad to hear that you enjoyed your stay. Thank you for your positive feedback! We appreciate it! We are excited to see you back soon.

3
Everyone

It being Christmas Eve, we arrived/checked in close to midnight so we were tired. When we went to the room assigned us, the lock opened the door but there were already people in there! Fortunately for them and us, the people in there had the security lock in place, otherwise we would have walked right in on them! We had to go back down to the lobby, then wait for the front desk staff to reissue a key, etc. That was minor; what wasn't minor was that the pillows were horrible! They weren't even full size pillows, more like 15x15 in square, hard, pillows. If it hadn't been so late, I would have called and asked for them to be replaced. Had a very difficult night of sleeping.

By on Dec 27, 2018

Review comment responded on Jan 9, 2019

Thank you for your review. We would like to apologize for the inconvenience. Our maintenance department looked in to the matter of the room door not opening and it was determined that the room door safety latch had malfunction and the room was not occupied by anyone. The door safety latch is now fixed. We hope that we can regain your trust and would like to welcome you back on a future stay.

5
Everyone

By on Dec 20, 2018

Review comment responded on Dec 20, 2018

Dear Valued Guest, Thank you for staying with us! We appreciate your review! Hope to see you back very soon! Sincerely, Hotel Management

5
Everyone

i m staying in this hotel for business once a month. very convenient location, lots of shops and restaurants around. grocery store 5 mit drive. zvery clean. quick check-in, very reasonable price, especially if purchase via Orbitz.com.

By on Dec 10, 2018

Review comment responded on Dec 10, 2018

Thank you for your review. Please join us once again on the near future !

SureStay Plus Hotel by Best Western Chicago Lombard

222 E 22nd Street, Lombard, IL 60148