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SureStay Plus Hotel by Best Western Chicago Lombard

2.5 out of 5.0

Recent guest reviews

they are upgrading the inside, going to look very nice when done.

My non-smoking room smelled like smoke every day and they had constant construction and noise. They were very good about posting information about the entrance change, when water would be shut off and where breakfast would be served on 2nd floor. I thought the staff were exceptionally polite and helpful. Really went out of their way to assist! However, it was prob just the construction that got int the way of a calm stay. Check out the Greek restaurant nearby - authentic food choices there!

Cleanliness...a plus Construction....a negative, but the rooms were nice.

On-site staff were always friendly and helpful. Check-in process was fast. Breakfast was always well stocked. Having 24-hr coffee, hot chocalate and tea at the lobby was awesome.

Nice and close to Yorktown Mall and many other stores. Staff very friendly and eager to please you.

Nice and clean hotel, good price and food.Highly recommend

The hotel had everything we needed for a reasonable price.

Easy Checkin/out, clean rooms, decent breakfast, and VERY comfortable beds!

Everything was fantastic, sofa and bed could have been a little less firm though.

It being Christmas Eve, we arrived/checked in close to midnight so we were tired. When we went to the room assigned us, the lock opened the door but there were already people in there! Fortunately for them and us, the people in there had the security lock in place, otherwise we would have walked right in on them! We had to go back down to the lobby, then wait for the front desk staff to reissue a key, etc. That was minor; what wasn't minor was that the pillows were horrible! They weren't even full size pillows, more like 15x15 in square, hard, pillows. If it hadn't been so late, I would have called and asked for them to be replaced. Had a very difficult night of sleeping.

i m staying in this hotel for business once a month. very convenient location, lots of shops and restaurants around. grocery store 5 mit drive. zvery clean. quick check-in, very reasonable price, especially if purchase via Orbitz.com.

Overall a nice hotel. Breakfast has a decent amount of choices, coffee is available all day. Room is clean, spacious, and the bathroom is also spacious and clean. The only thing I didn’t like are the pillows they are not normal size. Other that a great value.

Really clean and well taken care of Hotel. Bed was comfy and nice breakfast for free. Plenty of free parking and close to everything.

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free in-room WiFi
  • Free parking
  • Fitness center

Located 0.8 mi (1.4 km) from Yorktown Shopping Center, SureStay Plus Hotel by Best Western Chicago Lombard is within a 10-minute drive of Oakbrook Center Mall. This hotel has 127 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free hot/cold buffet breakfast is included with your stay and awaits you each morning from 6 AM to 10 AM.


Rooms

Guests can expect to find free WiFi and 32-inch a flat-screen TV with digital channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include a refrigerator, a coffee maker, and free weekday newspapers.


Property features

SureStay Plus Hotel by Best Western Chicago Lombard offers a fitness center, a meeting room, and a 24-hour business center. A stay here includes free parking. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include coffee/tea in a common area, a microwave in a common area, and express check-in.

Room options

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator

Queen 1 | Sleeps 2

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Queen 1 | Sleeps 2

Standard Room, 1 Queen Bed, Accessible, Bathtub

Queen 1 | Sleeps 2

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Full 2 | Sleeps 4

Guest reviews for SureStay Plus Hotel by Best Western Chicago Lombard

Everyone (54) Couples (10) Business (13) Family (8) Other (5) Friends (2)
5
Partner Couples

they are upgrading the inside, going to look very nice when done.

By on May 8, 2019

Review comment responded on May 9, 2019

Dear Valued Guest, Thank you for taking the time to review our location. Please keep us in mind when you are back in the area.!

4
Everyone

By on May 5, 2019

Review comment responded on May 6, 2019

Thank you for your review! We hope to see you soon!

3
Business Business Travelers

My non-smoking room smelled like smoke every day and they had constant construction and noise. They were very good about posting information about the entrance change, when water would be shut off and where breakfast would be served on 2nd floor. I thought the staff were exceptionally polite and helpful. Really went out of their way to assist! However, it was prob just the construction that got int the way of a calm stay. Check out the Greek restaurant nearby - authentic food choices there!

By , from Escondido, CA on Apr 24, 2019

Review comment responded on Apr 26, 2019

Thank you for your kind words regarding to your recent stay. We would like to welcome you back on a not to far future stay.We can't wait to show you what our brand new lobby & breakfast area have to offer you and your family!

4
Partner Couples

Cleanliness...a plus Construction....a negative, but the rooms were nice.

By , from Chicago, us on Mar 25, 2019

Review comment responded on Mar 26, 2019

We appreciate the business you bring into our hotel,Please pardon our dust during renovation.We Hope to see you soon ! Thank you.

4
Everyone

By on Mar 18, 2019

Review comment responded on Apr 1, 2019

Thank you for your business and your patience throughout our renovation process. We can't wait to welcome you back into our new renovated lobby .We hope to welcome you back soon!

4
Everyone

By on Mar 18, 2019

Review comment responded on Apr 1, 2019

Thank you for your business and your patience throughout our renovation process. We can't wait to welcome you back into our new renovated lobby .We hope to welcome you back soon!

5
Partner Couples Families

On-site staff were always friendly and helpful. Check-in process was fast. Breakfast was always well stocked. Having 24-hr coffee, hot chocalate and tea at the lobby was awesome.

By on Feb 8, 2019

Review comment responded on Feb 13, 2019

Thank you for your positive comments about our hotel. We are glad that your stay with us was pleasant. It is our desire to be of service to our guests and to meet or exceed your expectations.

4
Everyone

Nice and close to Yorktown Mall and many other stores. Staff very friendly and eager to please you.

By on Feb 5, 2019

Review comment responded on Feb 5, 2019

Thank you for staying at the Surestay Plus Hotel,Please keep us in mind when your back around town! Thank you!

5
Everyone

By on Jan 27, 2019

Review comment responded on Jan 28, 2019

Thank you for your rate. Please come visit us once more on a future stay!

5
Everyone

Nice and clean hotel, good price and food.Highly recommend

By , from Chicago, us on Jan 26, 2019

Review comment responded on Jan 28, 2019

Thank you for your feedback! Please join us once more on your next get away!

SureStay Plus Hotel by Best Western Chicago Lombard

222 E 22nd Street, Lombard, IL 60148