6/10 Okay
Matthew
Business traveler
Mar 29, 2025
Liked: Cleanliness, staff & service
I stayed at this hotel three nights during a regular business week. My check-in was pleasant and staff were very nice. My initial room (King Suite) was very clean. However, the mattress was hard as a rock. I had to sleep on the pull out couch (surprisingly more comfortable). I let staff know the next morning and the front desk agent acknowledged my complaint as a common complaint among guests. She stated that replacing mattresses is in future plans for the hotel. They accommodated me and switched my room. It was to a lesser room, a junior king suite, but I slept way better the next two nights. The hotel itself is dated on the outside, but seems to have been recently updated on the inside. If it weren't for the staff and cleanliness, I'd probably give this property two stars. Also, the breakfast needs improvement.
Matthew
Stayed 2 nights in Mar 2025