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Ruby Room

2.5 out of 5.0

Ruby Room

2.5 out of 5.0

Recent guest reviews

If you're looking for a $160 rate with no service what so ever, this is your go to place. I paid $160 usd per night and had no cleaning service during a 5 day stay. Apparently this is how they operate so be adviced. I don't remember seeing this info in the description of my reservation though.

The good: Great location. Comfortable bed. The bad: No elevator and the stairs are winding and narrow. 54 steps to the 4th floor. Older potential guest should avoid this place like the plague as you have to carry your luggage up these difficult steps. I am 67 and walk 4 miles a day and this was a challenge. For a spa, the shower and amenities are awful. Lukewarm water and a shower head that spit water. No products to speak of. No TV in the room (not a big deal, but you should be aware). There is free wifi. No front desk staff after the spa downstairs closes. In their defense there is 24 hour support available and they did respond within 20 minutes when we were locked out (the young lady at check-in neglected to show us the proper way into the Inn section of the establishment). You are paying for your stay up front.

Beautiful room--clean, well-apportioned, uniquely furnished and quiet. Really quiet. Staff was courteous, accommodating an early check-in. Great coffee at Caffe Streets, very good hand-rolled sushi across the street. A+.

Spent last weekend at the Ruby Room Hotel again. Love the quick check in! People are very polite there. Love the room! Love the Steam Sauna in the bathroom! Parking is an issue, I got a $75.00 ticket Was told by the hotel parking on the street behind them was free, and some people I met back there who were of the neighborhood confirmed it, but I still got a ticket. Not the hotels fault. I will be back again though, I like the neighborhood.

This is the most economical, aesthetically pleasing, safe, and pleasingly eclectic hotels to stay at when visiting Chicago. It is a historic property, so there are no elevators and the rooms are up a wonderfully narrow set of stairs or two, but the benefits of being right in the main drag of Wicker Park (just a quick 3 miles to downtown), cannot be overstated. The rooms are modern, with goose down pillows, 500 thread count linens and sheets, and quirky quilts and object d'art that really make it easy to not notice the lack of a tv or a wired telephone (which most of us never use). The prices are downright cheap and that's one of the reasons that we use this place very regularly. It is in a great, central piece of Chi-town surrounded by shops, great breakfast nooks, and unique shops, where you can save money and travel to the craziness of downtown at will. I love this place and everyone we have put up here swears they would use it again. It is a hidden gemstone which, curiously, is also one of the many holistic specialties of the adjoining "Ruby Room" retail store which should NOT be missed. Absolutely, it should be visited.

Stayed at the Ruby for a weekend in December. I took a shower before bed. After about 4-5 minutes - just enough time to get soaped up and put conditioner in my hair - the water turned icy cold. I shut it off, waited a few minutes, tried again.... uh uh. Still ice cold. Since there is no service after around 7pm, the next morning I asked at the front desk and was told "Oh, you are in 4B? Right, that happens all the time. You just need to flip the circuit breaker". Really??? The nice housekeeping lady came up and showed me (the guest!) which breaker to flip next time, and, sure enough, the next night the same thing happened. Five minutes into a shower, the water turned ice cold. Once rinsed, dried, and freezing, I flipped the breaker myself. When I complained at the desk the next day I was told the owner/manager would get in touch with me right away, but that was several days ago and no call. By the way - this is not a Bed & Breakfast, just a Bed, as they do not offer anything besides (questionable) lodging. Other things to note: there was a very loud, strange, metallic thunk which occurred in the bathroom periodically all night long, just loud enough to wake a person up every time; the two curtain rods shared one pair of finials, so when the guest tries to pull the flimsy curtains to the edge to prevent the 5am sun from poking through, the rods fell off the holders; and the room was rather dusty, there was hair from a previous guest on the bed, and the upholstered bench was dirty. Nuff said?

If you're looking for a little pampering while in Chicago, include time for a massage or facial at the Ruby Room, a delightful spa conveniently located in the fun and trendy Wicker Park neighborhood. My daughter, friend and I scheduled massages and facials with Logan (massage therapist) and Claire (facials) and we all loved every minute of our time at the Ruby Room. Besides the fact that Logan was one of the best massage therapists I've ever had, the whole aura of the spa with soothing crystals, music, scents and a caring staff made the experience truly special. Hoping to make this a regular stop in my Chicago travels.

We've stayed at the Ruby Room twice now within the past couple of years. It is a charming inn attached to a new-agey kind of spa. We've stayed both times in Room 4D, which is up several flights of stairs. Not a problem, but if you're looking for an elevator, you won't find it here. The room itself is quite comfortable and has a fire escape/balcony with a beautiful view of the Chicago skyline. There is a kitchen for guests' use one floor down -- small refrigerator, coffee maker, a few pots and pans. We kept mostly breakfast items in the fridge, as we were eating out a lot for lunch and dinner. Good value, too - not terribly expensive and just a couple of blocks from the subway. Uber/Lyft are easy to summon as well.

I was in room 3D. The room itself was nice and clean. The bed was very comfortable. The bathroom was good. The room I booked said it had a private balcony... well that balcony turned out to be the fire escape that I could walk out to from my room. No chairs or anything to sit on and very much not private. So that felt a bit like false advertising. I also think that they need to be upfront about the rooms and access to them on their website. If you have 9 rooms, list them out with pictures under your section of "Room Details" (take pictures of each room and the staircase). I did read somewhere on the website about it not being accessible for the disabled, which I did take to mean there wasn't an elevator. But you have no idea that all of the rooms are on floor 3 or 4 and the very narrow STEEP staircase to get there. It was difficult to haul luggage up and down. Back on the plus side it was very quiet and I got good sleep there. I did not use any of the spa while I was there so I have no comment on that aspect.

Be prepared to haul your luggage up at least two flights of steep narrow curving staircases. No one is around in the evenings for any needs. I pulled back the comforter on the bed and the sheets had clearly been slept on-- hair and dirt clearly visible and the sheets were all rumpled. Called the "emergency" after hours number three times and no one called me back within an hour, even when the answering service put the issue as emergent, saying I was locked out of my room. I couldn't get in the bed and by this time it was almost midnight. I packed up my luggage and called my credit card company to refuse to pay for the four nights I had reserved. I Hotwired a different hotel and waited outside in the rain for Uber after dragging my luggage down the stairs again. No one called me back until the next morning but it was pointless to talk to them at that point. Avoid this place like the plague.

1743-45 W Division St Chicago IL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Spa
  • Fitness center
  • Concierge services

Located in Wicker Park within 2 miles (3 km) of United Center, Ruby Room is within a few miles (5 km) of other popular sights such as John Hancock Center. This 8-room hotel welcomes guests with conveniences like a full-service spa, free in-room WiFi, and a fitness center. It's in central Chicago and also close to Willis Tower and Skydeck Ledge.


Rooms

Guests can expect to find free WiFi. Pillowtop beds sport premium bedding and the bathroom offers bathrobes. Other standard amenities include a stovetop and a coffee maker. Limited housekeeping is available.


Property features

Guests staying at Ruby Room enjoy access to a full-service spa, a fitness center, and free WiFi in public areas. A stay here includes free offsite parking. Staff members can answer questions about accommodations, and also provide concierge services. Other amenities at this spa hotel include conference space, a library, and a garden.

Room options

Ruby deluxe suite 3B

King 1 | Sleeps 2

Ruby deluxe suite 4A

King 1 | Sleeps 2

Ruby deluxe suite 4B

King 1 | Sleeps 2

Garden suite 3D

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

76.0% of guests recommend this hotel

Total of 91 reviews