Years ago, I stayed here and actually had a friend that worked here. I chose here because of location and what I remembered. Today, the place is riddled with homeless like people that hang out on the balconies smoking pot. The room smelled like cigarettes and pot. The pillows were flat and mattress lumpy and uncomfortable. The front desk did not wear a mask even though they were behind a shower curtain (with cut outs). They were nice, but the building and 'tenants' are not great. I guess you get what you pay for because it was cheap.
STAFF TOOK FOR EVER TO BRING A REMOTE AND TEMPERATURE WAS TOO HIGH.. HOT
Very safe and centrally located and close to o'hare and lots of business close by. The staff could be more active cleaning especially during virus breakout. One very bad thing I noticed, they didn't provide hand sanitizer in lobby area or other location. Also heat and air units didn't work that great. That was bit shocking, hope they get that taken care.
Nothing there was a leak from the bathroom ceiling Couldnt sleep cause water kept falling
The only things I didnt like was the the room smelled damp and like old stale cigarette smoke. It wasnt smoked in recently. It was definitely an old smell. And parking!!! Im guessing people rented just to park instead of paying at airport. ALOT of cars covered in snow and havent been moved in days. We had to park at one of the other buildings on the backside of the property the whole weekend. Couldnt get near our building.
It was located in a good area for food. It was reasonably priced. There was some loud people.
Is this property starting to rent out parking spaces for airport travelers?? Because there was absolutely no place to park! I had to continuously circle the property looking for an empty space for almost an hour. I know these vehicles were not people staying in the hotel because the curtains were half open on almost every single room...which indicates an unrented room. Hopefully the franchisee isnt getting greedy and trying to line his pockets with cash with airport travelers money. Its beyond ridiculous that the people who are actually staying in the rooms have nowhere to park.
Decent rooms & great location. Housekeeping needs to pay attention to detail though..especially when it comes to cleanung the floors. I literally watched a housekeeper spray the floor and wipe the floors with a dirty rag under her shoe.....this is NOT how you clean floors!! Also, parking spots must be getting "rented out" because there were MAYBE three spots open and i had to circle the lot looking for somewhere to park my vehicle. The cars were never moved during my entire stay, which is a clear indication that these spots were taken up by airport travelers. This is extremely unfair to the people who travel by automobile that are staying in this hotel.
Property is in an ultra convenient location, dining options, shopping and transportation.
Easy access to in out. Some property is very hard get out.
When i checked in i was extremely happy with the customer service i received from "Jerry".... he was very courteous and welcoming. I appreciate outstanding customer service and feel that he should be commended for his enthusiasm, helpfulness and professionalism. The hotel/housekeeping needs to pay close attention to detail when cleaning the rooms. The floors should be cleaned and vacuumed appropriately, and not done in a lackadaisical manner. Also, WHY is the sink clogged in the room i was in?? Thatvtells me that housekeeping does not thoroughly clean and inspect to ensure the room is in proper working conditions. Again, a lazy approach to housekeeping.
Rooms definition need to be cleaned better. Floors are filthy. Behind bathroom door was a ton of dust, which means the housekeepers dont even bother to clean properly. Found two hairbands next to a nightstand, which also means the housekeepers dont even bother to move the very lightweight nightstands to vaccuum. No tv channel listing plaque was present in the room...which is much needed especially because there is not a channel guide on the television! So how in the world am i supposed to know whats on and on what channel? Also, my check-in process w/ Crystal was HORRIBLE, she displayed below average customer service skills on that particular day. Now, all of these things are quick and simple tasks, cleanliness needs to be above average considering that this is a hotel. Its not rocket science. Clean your darn hotel!
Front desk was friendly. The room was clean.would stay there again.
The "Superior" room comes with a comfortable king bed, in room coffeemaker, ironing board, hair dryer, a small refrigerator w/freezer and a microwave. Cable offers a decent variety of channels, including HBO. While there are a few upgrades such as paint and vinyl flooring, the rooms could still use a bit of tlc. HVAC unit didn't really cool the room off and felt alittle humid, and that was with the setting on 10/hi-cool. Room was tidy but the floors really need to be wet mopped...i say this because i was using wet napkins to gather hair from the floor and when i picked up the napkins they were fairly dirty. Housekeeping needs to do a much more thorough job in actually CLEANING the room, NOT spot tidying up. Aside from the few issues my stay was comfortable, quiet and relaxing.
Red Roof Inn Chicago-O'Hare Airport/Arlington Heights places you next to Ned Brown Forest Preserve and within a mile (2 km) of Heritage Park. This 136-room motel welcomes guests with conveniences like free in-room WiFi, free self parking, and coffee/tea in a common area.
Red Roof Inn Chicago-O'Hare Airport/Arlington Heights's 136 rooms provide free local calls. LCD TVs come with cable channels, and guests can stay connected with free WiFi. Free toiletries are also available.
At Red Roof Inn Chicago-O'Hare Airport/Arlington Heights, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Additional amenities include a TV in a common area and a picnic area.
Years ago, I stayed here and actually had a friend that worked here. I chose here because of location and what I remembered. Today, the place is riddled with homeless like people that hang out on the balconies smoking pot. The room smelled like cigarettes and pot. The pillows were flat and mattress lumpy and uncomfortable. The front desk did not wear a mask even though they were behind a shower curtain (with cut outs). They were nice, but the building and 'tenants' are not great. I guess you get what you pay for because it was cheap.
Thank you for your recent review on our hotel. Sorry for the inconvenience but those are the policies. We do have other groups on the property but they have not been an issue for us as a business. Also, the scent and the upkeep of the room can only be taken into account if they front desk or housekeeping is alerted of it. Your feedback is very important to us and will help us in making improvements in the future. I hope you choose to return to the Red Roof Plus Willowbrook location and lodge with us in the near future! Best regards, Tajas Patel
Thank you for your recent review on our hotel. We are so thrilled to hear that you enjoyed some of our hotel perks. We are even happier to hear that you loved our staff and valued what they do for our property and all the guests. Your feedback is extremely important to us and will aid us in making improvements in the future. I hope you stay true to your word and would like to return to the Red Roof Inn O'Hare location and lodge with us in the near future! Best regards, Tajas Patel
Thank you for your recent review on our hotel. We are disappointed to hear that you did not enjoy your experience with us or any of our hotel perks. If you don't mind me asking, what specifically was it about the room or service that led you to giving us this rating? Your feedback is extremely important to us and will aid us in making improvements in the future. I hope you choose to return to the Red Roof Inn O'Hare location and lodge with us in the near future! Best regards, Tajas Patel
STAFF TOOK FOR EVER TO BRING A REMOTE AND TEMPERATURE WAS TOO HIGH.. HOT
Thank you for your recent review on our hotel. We are disappointed to hear that some of our hotel perks did not function in the manner you would have liked. We are sorry that the remote control did not work in the first place in your room. If you don't mind me asking, what room did this take place? As for the heat, you can always turn it down or completely off using the thermometer on the wall closest to the bathroom. Your feedback is extremely important to us and will aid us in making improvements in the future. I hope you stay true to your word and would like to return to the Red Roof Inn O'Hare location and lodge with us in the near future! Best regards, Tajas Patel
Very safe and centrally located and close to o'hare and lots of business close by. The staff could be more active cleaning especially during virus breakout. One very bad thing I noticed, they didn't provide hand sanitizer in lobby area or other location. Also heat and air units didn't work that great. That was bit shocking, hope they get that taken care.
Thank you for your recent review on our hotel. We are glad to hear that you found comfort in some of our hotel perks and nearby attractions. We will look into the staff and see what they can improve on from our side of things. As for hand sanitizer, we always have a bottle accessible at the front desk; it may have been hidden if you did not see it. Your feedback is extremely important to us and will aid us in making improvements in the future. I hope you choose to return to the Red Roof Inn O'Hare location and lodge with us in the near future! Best regards, Tajas Patel
Thank you for your recent review on our hotel. We are glad to hear that you enjoyed some of our hotel perks. Your feedback is extremely important to us and will aid us in making improvements in the future. I hope you choose to return to the Red Roof Inn O'Hare location and lodge with us in the near future! Best regards, Tajas Patel
Nothing there was a leak from the bathroom ceiling Couldnt sleep cause water kept falling
Thank you for your recent review on our hotel. We are very disappointed to hear that you had some issues with the plumbing as well as noise concerns at our hotel. Your feedback is extremely important to us and will aid us in making improvements in the future. I hope you choose to return to the Red Roof Inn O'Hare location and lodge with us in the near future! Best regards, Tajas Patel
The only things I didnt like was the the room smelled damp and like old stale cigarette smoke. It wasnt smoked in recently. It was definitely an old smell. And parking!!! Im guessing people rented just to park instead of paying at airport. ALOT of cars covered in snow and havent been moved in days. We had to park at one of the other buildings on the backside of the property the whole weekend. Couldnt get near our building.
Thank you for your recent review on our hotel. We are sorry to hear that you experienced a bad scent in your room. As for the parking, we allow guests to park their cars here as part of a package deal to the airport. Unfortunately, it is first come, first serve at our property. Your feedback is extremely important to us and will aid us in making improvements in the future. I hope you choose to return to the Red Roof Inn O'Hare location and lodge with us in the near future! Best regards, Tajas Patel
Thank you for your recent review on our hotel. Your feedback is very important to us and will help us with improvements in the future. I hope you return to the Red Roof Inn O'Hare location and lodge with us in the near future! Best regards, Tajas Patel
Thank you for your recent review on our hotel. Your feedback is extremely important to us and will aid us in making improvements in the future. I hope you stay true to your word and would like to return to the Red Roof Inn O'Hare location and lodge with us in the near future! Best regards, Tajas Patel