general level of upkeep is sub-par
The property was beautiful and easy to find also spacious rooms and lots of storage space and parking space. The check in staff was not friendly. Also the receptionist on one of the nights was very rude.
excellant room and ammenities, did not like :no daily towel service and trash pick up, no ice on the first floor--realize covid has shortened service workers
I loved the cozy hotel. It was a little far from the city, but we didn’t kind the drive. This hotel is great for families. There was an indoor pool which was a plus since it was cold outside. What I appreciate more was that the pool was by reservation only, so my family had the pool to ourselves for 2 hours. This made us feel safe and not have to worry about the spread of COVId 19.
The room was a suite with 2 televisions and made me feel like I was in my own condo.
Good Except there is no breakfast. I’ll recommend this
A very smooth transaction and slept great and felt safe
The hotel was nice and clean. We just needed a one night stay near the airport and this was good for the price.
Pool was very heated. Breakfast was delicious and off the menu, not a buffet.
Nice spacious room, King suite with a queen size bed. Bathroom was in between the sitting area and sleeping area creating a nice divide. Smart TVs in both areas with HBO GO and a large selection of free streaming movies, TV shows, and documentaries. Safe, microwave, and fridge included as well. Nice sized gym and pool as well. Hotel was very well located near the airport about 10 minutes to car rental returns. 10 min drive to a variety of dining options. If you're looking to head into downtown Chicago it's about a 40-60 minute drive depending on the time of day.
Staff were really nice. Housekeeping were on point with keeping room clean. Breakfast and dinner tasted amazing, great selection and staff were really nice explaining any questions you had. Will definitely stay here again If I go to Chicago again.
its now the Four Points by Sheraton...just remodeled two months ago. Amazing place...and very conveniently located to airport and several restaurants
Four Points by Sheraton Mt Prospect O'Hare places you within a 10-minute drive of Heritage Park and Arndt Park. This 94-room, 3-star hotel welcomes guests with a restaurant, an indoor pool, and free in-room WiFi.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Start each morning with full breakfast, available for a fee from 6 AM to 10 AM.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and safes are other standard amenities. Housekeeping is available once per stay.
Guests staying at Four Points by Sheraton Mt Prospect O'Hare enjoy an indoor pool, a gym, and free WiFi in public areas. If you drive, put free parking to good use. Front-desk staff can answer questions 24/7, and assist with securing valuables, concierge services, and dry cleaning/laundry. Additional amenities include a spa tub, a 24-hour business center, and free newspapers.
general level of upkeep is sub-par
The property was beautiful and easy to find also spacious rooms and lots of storage space and parking space. The check in staff was not friendly. Also the receptionist on one of the nights was very rude.
Thank you for your feedback and I am happy to hear you enjoyed the property and rooms. I will share your feedback regarding the Front Desk staff to ensure that does not happen again. Thank you again for your feedback we truly do appreciate it.
excellant room and ammenities, did not like :no daily towel service and trash pick up, no ice on the first floor--realize covid has shortened service workers
We apologize for the matter of not being able to provide daily service however we do appreciate you taking the time to provide such positive feedback.
I loved the cozy hotel. It was a little far from the city, but we didn’t kind the drive. This hotel is great for families. There was an indoor pool which was a plus since it was cold outside. What I appreciate more was that the pool was by reservation only, so my family had the pool to ourselves for 2 hours. This made us feel safe and not have to worry about the spread of COVId 19.
Thank you so much for stay with us and for your positive review. It is our number one priority to keep you and your family safe during this time so we are happy to hear you were able to enjoy our indoor pool. Hope to welcome everyone back again soon!
The room was a suite with 2 televisions and made me feel like I was in my own condo.
We are delighted to hear your experience was a great one and really do appreciate your feedback.
Good Except there is no breakfast. I’ll recommend this
Thanks for staying with us. We appreciate your feedback!
Thank you for taking the time to leave a review of the stay
A very smooth transaction and slept great and felt safe
Thank you for taking the time to leave a rating of your stay with us!
The hotel was nice and clean. We just needed a one night stay near the airport and this was good for the price.
Thank you for taking the time to leave a review of your stay! We are sop happy to hear you enjoyed the property and found it so clean. We hope you will decide to stay with us again in the future!
Thank you very much for your feedback and will share your feedback with the management team. Thank you again for your feedback and hope you have a wonderful rest of the week.