21c Museum Hotel Chicago

Hotel with a restaurant, near 360 CHICAGO

VIP Access

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Where to?

Dates

November 2025

December 2025

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar
Breakfast available
Pet friendly
Housekeeping

Explore the area

55 East Ontario Street, Chicago, IL, 60611

Place, Millennium Park
‪14 min walk‬
Place, Art Institute of Chicago
‪19 min walk‬
Place, Navy Pier
‪4 min drive‬
Airport, Chicago, IL (ORD-O'Hare Intl.)
‪23 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

Room options

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

Wonderful

385 sq ft
Sleeps 3
1 King Bed

Deluxe Room, 2 Queen Beds

Wonderful

385 sq ft
Sleeps 4
2 Queen Beds

Deluxe Double Room, 2 Double Beds

Wonderful

385 sq ft
Sleeps 4
2 Double Beds

Studio, 1 King Bed

Exceptional

450 sq ft
Sleeps 3
1 King Bed

Luxury Suite, 1 King Bed

Wonderful

550 sq ft
1 bedroom
Sleeps 3
1 King Bed

Suite, 1 King Bed, Corner

Wonderful

649 sq ft
1 bedroom
Sleeps 3
1 King Bed

Deluxe Suite, 1 Queen Bed

Very good

385 sq ft
1 bedroom
Sleeps 2
1 Queen Bed

Deluxe Room, 1 King Bed, Accessible

Exceptional

Sleeps 3
1 King Bed

Deluxe Room, 1 King Bed, Accessible

Sleeps 3
1 King Bed

Deluxe Room, 2 Queen Beds, Accessible

Wonderful

Sleeps 4
2 Queen Beds

Luxury Suite, 1 King Bed, Accessible

Sleeps 3
1 King Bed

Suite (21C)

Sleeps 4
1 King Bed

About the neighborhood

Chicago

Located in Downtown Chicago, 21c Museum Hotel Chicago is a leisurely stroll from popular sights such as 360 CHICAGO and Museum of Contemporary Art Chicago. This 4-star hotel has 297 guestrooms and offers a 24-hour gym, free in-room WiFi, and a 24-hour business center.

What's nearby

Michigan Avenue - 1 min walk - 0.0 miles
Millennium Park - 14 min walk - 0.8 miles
Art Institute of Chicago - 19 min walk - 1.0 mile
Willis Tower - 2 min drive - 1.1 miles
Navy Pier - 4 min drive - 1.6 miles

Getting around

Grand Station (Red Line) - 4 min walk
Millennium Station - 14 min walk
Chicago O'Hare Intl. Airport (ORD) - 35 min drive

Restaurants

‪Starbucks Reserve Roastery - ‬2 min walk
‪Eataly - ‬2 min walk
‪Bally's Casino - ‬2 min walk
‪Shake Shack - ‬1 min walk
‪UNO Pizzeria & Grill - ‬2 min walk

About this property

21c Museum Hotel Chicago

Hotel with a restaurant, near 360 CHICAGO

At 21c Museum Hotel Chicago, guests have access to a 24-hour gym, free WiFi in public areas, and meeting rooms. Valet parking is available for USD 80 per night. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include conference space, a 24-hour business center, and a computer station.

Guests can expect to find free WiFi and 43-inch plasma TVs with cable channels and pay movies. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include sitting areas, coffee makers, and safes. Change of towels is available on request.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Spa
Free WiFi
Air conditioning
Gym

$115 nightly

Nov 11 - Nov 12

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Valet parking on site (USD 80 per night; includes in/out privileges)
Wheelchair-accessible parking available

Food and drink

Daily full breakfast available 7:00 AM to 11:30 AM for a fee: USD 20 to 40 for adults and USD 20 to 40 for children
A bar/lounge
A restaurant

Restaurants on site

Lure Fishbar

Things to do

24-hour gym

Family friendly

In-room crib
Rollaway/extra bed (surcharge)

Conveniences

24-hour front desk
ATM
Luggage storage
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Wedding services

Business services

10,000 square feet of conference space
24-hour business center
8 meeting rooms
Computer station

Spa

In-room massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
20 accessible parking spaces
Assistive listening devices
Braille/raised signage
Elevator (33 inch wide door)
Stair-free path to entrance
Thin carpet in room
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible restaurant

17 floors
At least 80% lighting from LEDs
Ballroom
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Double-glazed windows
Local culture and ecosystem education
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Smoking not allowed

Room amenities

Bedroom

Blackout drapes
Free crib
Hypo-allergenic bedding
Pillow menu
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Bathrobes
Bathtub or shower
Designer toiletries
Hair dryer
Private bathroom
Slippers
Towels provided

Entertainment

43-inch plasma TV with premium cable channels
Pay movies

Food and drink

Coffee/tea maker
Free bottled water

Air conditioning (climate-controlled)
Cleaning products are eco-friendly
Connecting rooms available
Desk
Eco-friendly toiletries
Iron/ironing board on request
LED lighting
Phone
Safe
Separate sitting area
Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight

Express check-in available

Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property welcomes pets for free
Dogs and cats only
Pets may not be left unsupervised
Food and water bowls are available
Service animals exempt from fees

Children and extra beds

Children 18 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for USD 30.0 per night
Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Resort fee: USD 29.35 per accommodation, per night

The resort fee includes:

Additional inclusions
Business center/computer access
Fitness center access
Health club access
In-room bottled water
In-room coffee
Sporting facilities or equipment

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for full breakfast: approximately USD 20 to 40 for adults, and USD 20 to 40 for children
Valet parking fee: USD 80 per night (in/out privileges)
Rollaway bed fee: USD 30.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 4:00 PM—-midnight
Check-out: 11:00 AM
Minimum check-in age: 21

The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite safety features include a smoke detector.
Cashless payment methods are available for all transactions.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
Noise-free rooms can't be guaranteed.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chicago James

James Chicago

James Hotel

James Hotel Chicago

James Chicago Hotel

Chicago James Hotel

James Chicago Hotel Chicago

James Chicago-Magnificent Mile Hotel

James Mile Hotel

21c Museum Hotel Chicago Hotel

21c Museum Hotel Chicago Chicago

21c Museum Hotel Chicago MGallery

21c Museum Hotel Chicago Hotel Chicago

Frequently asked questions

Are free cancellation options available at 21c Museum Hotel Chicago?

21c Museum Hotel Chicago provides free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

What's there to do around 21c Museum Hotel Chicago?

This hotel is situated in Downtown Chicago, just steps from Michigan Avenue and State Street, and within a short walk of Chicago Riverwalk. You'll also find Millennium Park and Lake Michigan less than a mile away.

Is there parking available at 21c Museum Hotel Chicago?

Yes, valet parking is offered for USD 80 per night with in/out privileges. Accessible parking is also available for guests.

Does 21c Museum Hotel Chicago include a casino at the property?

No, 21c Museum Hotel Chicago doesn't have a casino.

Is there an indoor pool at 21c Museum Hotel Chicago?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at 21c Museum Hotel Chicago?

There are many amenities for couples at this hotel, including in-room massages as well as a bar and a restaurant.

Does 21c Museum Hotel Chicago have a hot tub?

No, this hotel doesn't have a spa tub.

Does 21c Museum Hotel Chicago feature a restaurant that includes a breakfast menu?

Yes, 21c Museum Hotel Chicago serves a full breakfast for a surcharge each morning at Lure Fishbar.

Does 21c Museum Hotel Chicago allow pets to stay for free?

Yes, cats and dogs stay free at 21c Museum Hotel Chicago and the property also provides food and water bowls.

Are there connecting rooms at 21c Museum Hotel Chicago?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to 21c Museum Hotel Chicago?

The closest major airport to 21c Museum Hotel Chicago is Chicago Midway Airport (MDW), which is 13.2 mi away (35 minutes by car). Another top airport is Chicago O'Hare Intl. Airport (ORD), which is located 17.7 mi away (35-minute drive).

Are there rooms with balconies that I can book at 21c Museum Hotel Chicago?

No, there aren't any guestrooms with balconies at 21c Museum Hotel Chicago.

Does 21c Museum Hotel Chicago have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at 21c Museum Hotel Chicago.

21c Museum Hotel Chicago Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

8/10 Good

Theresa

Business traveler

Aug 6, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Bed comfort, business ctr staff was very hospitable and pleasant, internet access was great.

Stayed 1 night in Jul 2025

10/10 Excellent

Carlos

Traveled with group, Traveled with family

Aug 5, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Amazing close to a lot of food spots and stores

Stayed 7 nights in Jul 2025

10/10 Excellent

Patricia

Traveled with family

Aug 5, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Traveled with group

Aug 4, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jul 2025

10/10 Excellent

Lisa

Traveled with family

Aug 4, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Comfortable and spacious rooms. Everyone on staff was super friendly and helpful. Only uncontrollable downside was the loud street noise / lots of sirens

Stayed 4 nights in Jul 2025

10/10 Excellent

Alicia

Aug 4, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Front desk staff were very welcoming and kind. Cleaning staff was amazing!

Stayed 5 nights in Jul 2025

6/10 Okay

Kevin

Aug 4, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Poor view from hotel room. It was the side of another building.

Stayed 3 nights in Jul 2025

10/10 Excellent

Beth

Aug 3, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice stay. Strong shower head. Nice water bottles.

Stayed 1 night in Aug 2025

10/10 Excellent

Darren

Aug 3, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Hotel was very clean Also the bar was nice

Stayed 1 night in Aug 2025

10/10 Excellent

Jorge

Aug 3, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Jul 2025

8/10 Good

Ronald, Wheaton

Aug 2, 2025

Stayed 3 nights in Jul 2025

10/10 Excellent

Alise

Aug 1, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent experience.

Stayed 1 night in May 2025

10/10 Excellent

Mariel, Lawrenceville

Traveled with group

Aug 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved my stay at this hotel. The check in pricess was super easy. I arrived way past the regular check in time and they were incredibly accompdating. The facilities are well kept and clean. The bed was very comfortable. I shared a room with my friend and we had plenty of space to spread our stuff out. Keep in mind, youre in the heart of a bustling city, so if youre looking for absolute silence at night, staying in the city isnt for you. Ill definitely be back for a longer stay to enjoy the art installations and the rest of the hotel.

Stayed 2 nights in Jul 2025

10/10 Excellent

James

Jul 31, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Jul 2025

10/10 Excellent

Deanna

Traveled with group

Jul 31, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was incredibly friendly and helpful. We really enjoyed our stay.

Stayed 1 night in Jul 2025

10/10 Excellent

Kelly

Jul 30, 2025

Liked: Cleanliness

Stayed 1 night in Jul 2025

10/10 Excellent

Begimai

Traveled with partner

Jul 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We really enjoyed our stay here. ParkHero helped us out with parking but there was a lot to do within walking distance. Would definitely stay again

Stayed 2 nights in Jul 2025

6/10 Okay

Ashley

Business traveler

Jul 29, 2025

Liked: Cleanliness

Great for Vacation. Not ideal for Work.

Great hotel for tourists but not ideal for business travelers. No desk in room and no outlets by the bed! The weirdest thing I’ve ever seen. I had to plug my phone in across the room and hope I woke up to my alarm. Large, comfortable room but would love some outlets!

Stayed 2 nights in Jul 2025

10/10 Excellent

Esmeralda

Traveled with group, Traveled with family

Jul 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was great everything was great!

Stayed 2 nights in Jul 2025

8/10 Good

Verified traveler

Business traveler

Jul 29, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cute boutique hotel in the heart of river north

This was a great location in river north. Close to everything I needed, accessible to some great restaurants and shopping areas. The room was nice despite being a bit small, but was comfortable for the purpose and length of the trip. Very small but the ease of access to charger ports near the bed were limited. One of the biggest downsides to this property is the face there are only two working elevators, and they are tight. If you are on the mid to lower levels, expect a few times where the elevators are full and you either have to take the stairs or continue to wait for an open car, ESPECIALLY around check-out. My friends and I had to take the stairs several floors up because the cars were full for almost 20 minutes.

Stayed 2 nights in Jun 2025

4/10 Poor

Jaclyn

Traveled with partner

Jul 28, 2025

Liked: Staff & service

Disliked: Cleanliness

The floor wasn’t vacuumed in our room when we arrived. The pillows were old and uncomfortable. Only one robe was provided and it was dirty. The shower drain was clogged so that the shower flooded. There was a hidden fee that the hotel charged to my credit card without asking first. The only pleasant thing about the experience was that the front desk staff was courteous and kind. I wouldn’t recommend this hotel unless you’re in a pinch.

Stayed 2 nights in Jul 2025

10/10 Excellent

Lindsey

Traveled with group

Jul 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel is located extremely central to all of shopping, eating, etc. It is very fairly priced. The hotel rooms were pretty spacious considering they’re in a city. the bathrooms while they’re not huge are extremely efficient. There’s a bench you can sit at for drying hair, etc. There’s a shelf all along the back behind the sink that extends into the shower for all of your toiletries. There’s a table and seating in the room . I was very impressed with the layout and how they utilized the space. I do say the lighting is a little poor. I feel they could use some more lights and I don’t love that the bathroom door is barn style slider so you don’t get privacy in the same way nor is there a bathroom fan so it’s a little awkward sharing a room.

Stayed 3 nights in Jul 2025

10/10 Excellent

Juanita

Jul 26, 2025

Stayed 1 night in Jul 2025

8/10 Good

Lillian

Traveled with group, Traveled with family

Jul 25, 2025

Liked: Cleanliness

Overall the room was lovely. However, written info for using the phone and TV are necessary, especially for the phone. You can't call down to ask for help if you don't know how to call down. It is not intuitive to have to push the 'TALK' button to get a dial tone. A brochure describing the sights of the neighborhood would have been helpful. A bar of soap for the shower would be nice. Not everyone likes body wash. The front desk staff were not knowledgeable of local sights or directions. They tried to be helpful but were extremely limited in their knowledge. The hotel could use a concierge, even one with limited hours onsite. The hotel museum was wonderful with its extensive displays of artwork and made our visit very special.

Stayed 4 nights in Jul 2025