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Holiday Inn & Suites Chicago - Downtown

3.0 out of 5.0

Holiday Inn & Suites Chicago - Downtown

3.0 out of 5.0

Recent guest reviews

The sink didn’t work. I had to wash my hands with bottled water. There was black hair in the bathroom — I am a red head. The neighborhood was seedy, and the room was loud.

Everyone was very friendly and accommodating. We enjoyed using the pool

Not the best hotel in town. Has many misleading advertising ads in which they offer you something and once you get there they actually charge you for them.

This hotel is not even one block from the Clinton station of the Blue Line (from ORD) and is very secure, even late at night. If you are walking to Union Station (Amtrak, commuter trains), you go up Clinton Street for about 3 blocks and turn right on Jackson street and use the entrance to the Grand Lobby about a half a block in on Jackson. This is about the ONLY hotel that is in walking distance to Union Station. The rooms are typical for a Holiday Inn and the internet WIFI is free and fast. The security guard was so helpful in telling me the safest way to walk to Union Station. The late night and early morning staff are friendly and helpful. The bed was comfortable and the hotel was quiet.

We enjoyed our stay at the Holiday Inn in Chicago. My son lives right across the street so the convenience factor was wonderful. There is a subway stop right across the street and the bus and train station are close as well. I can't say enough about how friendly the staff was. They even sent me texts to ask if we were satisfied with our room.

Hotel was convenient to public transportation . Staff was excellent. I would recommend this hotel to friends.

This hotel is super convenient to the blue line if you are traveling to/from ohare. The front desk staff was friendly and offered us coupons for free breakfast. The breakfast has lots of hot and cold options but they also have a menu to order off of if you prefer that. Hotel seems old but they've managed to keep it clean. It just felt a bit warn out. Lots of places to walk to if you don't mind putting in a few miles over the day. Helicopters doing something construction wise were loud as was nearby traffic. We'd stay again as the price was reasonable and location convenient.

Gal was a little rude upon check in. She got a little nicer when I purchased a second room

Eating, entertainment, train. Staff very helpful. Room comfortable. Needed grab bars and a little more room in bathroom for handicapped. The room was surprisingly quiet for being on a busy corner.

The hotel is easily accessible from the airport and the train station. Don't let the map fool you into thinking the hotel is a 3-5 block distance from the station. It is literally just outside the train station. The hotel staff is very accommodating and the room is very clean. There is a bar in the hotel that serves amazing french fries and a restaurant that serves great pancakes for breakfast. In addition, the hotel is a great place to stay when you are doing campus visit to University of Illinois-Chicago. It takes 3 minutes to walk to the campus. You can also walk 5 blocks and you are in downtown area. Regardless, the train station takes you everywhere in the city. In short, I had an amazing time in the hotel. My room oversees the snow covered city and its a great view to wake up to while you sip your morning coffee.

Had a good overall experience. The hotel could use some minor repairs in the the rooms and maybe some updates. Other than that it was a comfortable experience

Great friendly staff. Bottled water on arrival was very nice and refreshing! Great location and close to everything downtown. The room was extra clean and the valet parking was very convenient.

Location is ok. Was a tad noisy from traffic. The divvy cycle stand is close by. Makes the location more appealing. There was a lot happening in town with NFL draft on, so lots of people about and I felt safe.

I chose this hotel because of its location near the Amtrak station downtown. The location was excellent and the hotel met all of my needs.

Everyone at this place was so nice and went out of there way for directions and anything we needed. It is 2 blocks from amtrak station. It is just a little to far away from michigan ave and navy pier for walking. It is a safe area. The pool is really nice. Only downfall no refrigerator in rooms. Took a taxi to amtrak station to go home because it was early and kids didn't want to walk. Blue Ribbon taxi #3105. The guy ripped us off charged 6 dollars for two blocks. We went to Navy pier and michigan ave for 8 bucks. I let the guy know he was taking advantage of us so beware of that Taxi!

This is an ok hotel and location is nice. But even for the good price, prepaid deals be prepared to pay additional deposit hold for 'possible incidentals' when you arrive to this hotel. Contrary what the hotel advertises on their website (says for every room no deposit required). Of course you will get the money back few days later after you check out of the hotel. I will choose another hotel next time that's upfront with their fees, on principal.

Friendly staff and nice rooms. Only downside is no mini fridge.

Room was clean , some noice at nights. Metro Blue line in from of the hotel. Any atractions close. No breakfast.

Really excellent location and very easy for visiting downtown

Very friendly staff and helpful It is very conveniently located near the train station and walkable distance to our customer location

506 West Harrison Street Chicago IL

Hotel highlights

  • Walking distance to Willis Tower and Skydeck Ledge
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Holiday Inn & Suites Chicago - Downtown places you in Near West Side, within a leisurely stroll of popular sights such as Willis Tower and Skydeck Ledge. This 145-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi. Located centrally in Chicago, it's also close to University of Illinois Chicago and Art Institute of Chicago.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 11 AM and on weekends from 7 AM to noon.


Rooms

Guests can expect to find free WiFi and 32-inch an LCD TV with digital channels. Pillowtop beds sport premium bedding and pillow menus, and the bathroom offers a soaking tub, a hair dryer, and free toiletries. Other standard amenities include an iPod dock, a refrigerator, and a coffee maker.


Property features

Guests of Holiday Inn & Suites Chicago - Downtown have access to an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Valet parking is available for USD 50.00 per night, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include 4 meeting rooms, conference space, and a 24-hour business center.

Guest reviews for Holiday Inn & Suites Chicago - Downtown

Everyone (10) Couples (12) Business (9) Students (1) Family (8) Other (10) Friends (8)
1
Everyone

The sink didn’t work. I had to wash my hands with bottled water. There was black hair in the bathroom — I am a red head. The neighborhood was seedy, and the room was loud.

By on Sep 18, 2018

Review comment responded on Sep 28, 2018

Dear Valued Guest, Thank you for taking time to rate your stay. We are sorry to hear that this stay did not meet expectations due to room conditions. We hope the next time we are able to exceed your expectations and create a better stay. We hope to see you again. Sincerely, Nitin T. General Manager

4
Everyone

Everyone was very friendly and accommodating. We enjoyed using the pool

By on Sep 5, 2018

Review comment responded on Oct 1, 2018

Dear Valued Guest, Thank you for staying with us and for taking time to share your stay experience. It is a great pleasure to read of how you enjoyed your stay and we hope you will think of us again in the near future. Sincerely, Nitin T. General Manager

2
Everyone

Not the best hotel in town. Has many misleading advertising ads in which they offer you something and once you get there they actually charge you for them.

By on Aug 15, 2018

Review comment responded on Oct 1, 2018

Dear Valued Guest, Thank you for taking time to share feedback about your stay with us and please accept my sincere apology for any discrepancies with advertisements. We hope you will give us another opportunity in the near future to get things right. Sincerely, Nitin T. General Manager

4

walking to union station!

Everyone

This hotel is not even one block from the Clinton station of the Blue Line (from ORD) and is very secure, even late at night. If you are walking to Union Station (Amtrak, commuter trains), you go up Clinton Street for about 3 blocks and turn right on Jackson street and use the entrance to the Grand Lobby about a half a block in on Jackson. This is about the ONLY hotel that is in walking distance to Union Station. The rooms are typical for a Holiday Inn and the internet WIFI is free and fast. The security guard was so helpful in telling me the safest way to walk to Union Station. The late night and early morning staff are friendly and helpful. The bed was comfortable and the hotel was quiet.

By , from Toledo on Nov 24, 2017

Review comment responded on Dec 2, 2017

Dear PJ, Thank you for taking the time to share feedback about your recent stay. Through each comment we receive, it helps us to grow and improve on our services to better assist all of our valued guests. We look forward to your next visit. Sincerely, Nitin T. General Manager

5

friendliest staff - convenient location.

Everyone

We enjoyed our stay at the Holiday Inn in Chicago. My son lives right across the street so the convenience factor was wonderful. There is a subway stop right across the street and the bus and train station are close as well. I can't say enough about how friendly the staff was. They even sent me texts to ask if we were satisfied with our room.

By , from Indiana on Oct 24, 2017

Review comment responded on Nov 9, 2017

Dear Cathy, Thank you for taking the time to share feedback about your recent stay with us. Through each comment we receive, we learn which helps us to grow and improve on our services to better assist all of our valued guests. We look forward to your next visit. Thank you again. Nitin T. General Manager

4

chicago stay

Everyone

Hotel was convenient to public transportation . Staff was excellent. I would recommend this hotel to friends.

By on Sep 28, 2017

Review comment responded on Oct 1, 2017

Dear Valued Guest, Thank you for being our guest while visiting Chicago. We are happy to hear location met your needs and look forward to welcoming you back real soon. Sincerely, Nitin T. General Manager

3

convenient to blue line

Everyone

This hotel is super convenient to the blue line if you are traveling to/from ohare. The front desk staff was friendly and offered us coupons for free breakfast. The breakfast has lots of hot and cold options but they also have a menu to order off of if you prefer that. Hotel seems old but they've managed to keep it clean. It just felt a bit warn out. Lots of places to walk to if you don't mind putting in a few miles over the day. Helicopters doing something construction wise were loud as was nearby traffic. We'd stay again as the price was reasonable and location convenient.

By , from madison wi on Apr 20, 2017

Review comment responded on Apr 27, 2017

Dear ernbrn1218, Thank you for taking time to share feedback about your recent stay at our property. We are sorry to hear that your stay did not meet expectations and have taken the feedback you shared to help us improve our services. We do hope you will stay again in the near future. Sincerely, Nitin T General Manager

2

college visit

Everyone

Gal was a little rude upon check in. She got a little nicer when I purchased a second room

By on Apr 9, 2017

Review comment responded on Apr 19, 2017

Dear Valued Guest, Thank you for staying with us and for sharing your experience. We are sorry to hear that our staff services were not the norm and will work with all to improve. We hope for another opportunity in the near future. Sincerely, Nitin T General Manager

4

convenient

Everyone

Eating, entertainment, train. Staff very helpful. Room comfortable. Needed grab bars and a little more room in bathroom for handicapped. The room was surprisingly quiet for being on a busy corner.

By , from Chicago on Dec 28, 2016

Review comment responded on Feb 13, 2017

Thank you for staying with us Sandy! We look forward to your next visit. Sincerely, Nitin T General Manager

5

great hotel close to the city train station

Students

The hotel is easily accessible from the airport and the train station. Don't let the map fool you into thinking the hotel is a 3-5 block distance from the station. It is literally just outside the train station. The hotel staff is very accommodating and the room is very clean. There is a bar in the hotel that serves amazing french fries and a restaurant that serves great pancakes for breakfast. In addition, the hotel is a great place to stay when you are doing campus visit to University of Illinois-Chicago. It takes 3 minutes to walk to the campus. You can also walk 5 blocks and you are in downtown area. Regardless, the train station takes you everywhere in the city. In short, I had an amazing time in the hotel. My room oversees the snow covered city and its a great view to wake up to while you sip your morning coffee.

By , from Los Angeles, CA on Dec 20, 2016

Review comment responded on Feb 13, 2017

Thank you for staying with us Richard! We look forward to your next visit. Sincerely, Nitin T General Manager

Holiday Inn & Suites Chicago - Downtown

506 West Harrison Street, Chicago, IL 60607