Room, 2 Double Beds, Non Smoking
from $130
Holiday Inn & Suites Chicago - Downtown
3.0 out of 5.0
3.7
out of 5
Average Guest Review
See all 52 reviews
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Recent guest reviews
This hotel is super convenient to the blue line if you are traveling to/from ohare. The front desk staff was friendly and offered us coupons for free breakfast. The breakfast has lots of hot and cold options but they also have a menu to order off of if you prefer that. Hotel seems old but they've managed to keep it clean. It just felt a bit warn out. Lots of places to walk to if you don't mind putting in a few miles over the day. Helicopters doing something construction wise were loud as was nearby traffic. We'd stay again as the price was reasonable and location convenient.
Gal was a little rude upon check in. She got a little nicer when I purchased a second room
Eating, entertainment, train. Staff very helpful. Room comfortable. Needed grab bars and a little more room in bathroom for handicapped. The room was surprisingly quiet for being on a busy corner.
The hotel is easily accessible from the airport and the train station. Don't let the map fool you into thinking the hotel is a 3-5 block distance from the station. It is literally just outside the train station. The hotel staff is very accommodating and the room is very clean. There is a bar in the hotel that serves amazing french fries and a restaurant that serves great pancakes for breakfast. In addition, the hotel is a great place to stay when you are doing campus visit to University of Illinois-Chicago. It takes 3 minutes to walk to the campus. You can also walk 5 blocks and you are in downtown area. Regardless, the train station takes you everywhere in the city. In short, I had an amazing time in the hotel. My room oversees the snow covered city and its a great view to wake up to while you sip your morning coffee.
Had a good overall experience. The hotel could use some minor repairs in the the rooms and maybe some updates. Other than that it was a comfortable experience
Great friendly staff. Bottled water on arrival was very nice and refreshing! Great location and close to everything downtown. The room was extra clean and the valet parking was very convenient.
Location is ok. Was a tad noisy from traffic. The divvy cycle stand is close by. Makes the location more appealing. There was a lot happening in town with NFL draft on, so lots of people about and I felt safe.
I chose this hotel because of its location near the Amtrak station downtown. The location was excellent and the hotel met all of my needs.
Everyone at this place was so nice and went out of there way for directions and anything we needed. It is 2 blocks from amtrak station. It is just a little to far away from michigan ave and navy pier for walking. It is a safe area. The pool is really nice. Only downfall no refrigerator in rooms. Took a taxi to amtrak station to go home because it was early and kids didn't want to walk. Blue Ribbon taxi #3105. The guy ripped us off charged 6 dollars for two blocks. We went to Navy pier and michigan ave for 8 bucks. I let the guy know he was taking advantage of us so beware of that Taxi!
This is an ok hotel and location is nice. But even for the good price, prepaid deals be prepared to pay additional deposit hold for 'possible incidentals' when you arrive to this hotel. Contrary what the hotel advertises on their website (says for every room no deposit required). Of course you will get the money back few days later after you check out of the hotel. I will choose another hotel next time that's upfront with their fees, on principal.
Friendly staff and nice rooms. Only downside is no mini fridge.
Room was clean , some noice at nights. Metro Blue line in from of the hotel. Any atractions close. No breakfast.
Really excellent location and very easy for visiting downtown
Very friendly staff and helpful It is very conveniently located near the train station and walkable distance to our customer location
one night stay near the station, comfortable room, helpful staff
Staying here was a nice stay it was great customer service nice n clean rooms comfortable beds clean bathrooms great parking
This hotel was a great location to where we had to be. The room was a normal hotel room although had no DVD player. The toilet would flush repeatedly after every flush as well as throughout the night until we got up and had to fix the toilet ourself by taking the top off the toilet. This was very annoying seeing we had to do this at least 4 times. The alarm went off at 4:30am even though we did not set the alarm. The staff gave us a few rewards towards our rewards program which was nice but refused to credit us anything about the toilet situation! The staff did give us a 2 hr late checkout which was very helpful. This hotel is a great location, parking on site and fine if your just sleeping there. One thing, we checked in early in the am and they had no valet parking available but we parked in the parking lot next to the hotel and saved over $15!
The service the whole staff had offered was just welcoming. It was a pleasant stay overnight and the rooms were clean and also had that home feeling to them. If your looking for a great overnight experience i would recommend this hotel for sure.
I was having one disaster after the next on my trip until I checked into HI. The staff immediately lifted my spirits and to my surprise I left the front desk after check in and smiled all the way to my room.
Quick and easy access to the Blue Line. Front desk staff always helpful and attentive. Staff ready to call a cab and offer suggestions.
Hotel highlights
- Walking distance to Willis Tower and Skydeck Ledge
- Free WiFi in rooms and public areas
- Onsite dining
- 24-hour fitness center
Holiday Inn & Suites Chicago - Downtown places you in Near West Side, within a leisurely stroll of popular sights such as Willis Tower and Skydeck Ledge. This 145-room, 3-star hotel welcomes guests with conveniences like a 24-hour fitness center, free in-room WiFi, and a 24-hour business center. Located centrally in Chicago, it's also close to University of Illinois Chicago and Art Institute of Chicago.
Dining
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning off right with buffet breakfast served for a fee.
Rooms
All 145 air-conditioned rooms feature iPod docks, refrigerators, and coffee makers. Guests can expect to find free WiFi and 32-inch LCD TVs with digital channels and pay movies. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other standard amenities include free weekday newspapers, free local calls, and free bottled water.
Property features
Guests of Holiday Inn & Suites Chicago - Downtown enjoy a 24-hour fitness center, free WiFi in public areas, and 4 meeting rooms. Valet parking is available for USD 50.00 per night, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include conference space, a 24-hour business center, and a seasonal outdoor pool.
Guest reviews for Holiday Inn & Suites Chicago - Downtown
convenient to blue line
Everyone
This hotel is super convenient to the blue line if you are traveling to/from ohare. The front desk staff was friendly and offered us coupons for free breakfast. The breakfast has lots of hot and cold options but they also have a menu to order off of if you prefer that. Hotel seems old but they've managed to keep it clean. It just felt a bit warn out. Lots of places to walk to if you don't mind putting in a few miles over the day. Helicopters doing something construction wise were loud as was nearby traffic. We'd stay again as the price was reasonable and location convenient.
college visit
Everyone
Gal was a little rude upon check in. She got a little nicer when I purchased a second room
Review comment
Hotel Manager responded on Apr 19, 2017
Dear Valued Guest, Thank you for staying with us and for sharing your experience. We are sorry to hear that our staff services were not the norm and will work with all to improve. We hope for another opportunity in the near future. Sincerely, Nitin T General Manager
convenient
Everyone
Eating, entertainment, train. Staff very helpful. Room comfortable. Needed grab bars and a little more room in bathroom for handicapped. The room was surprisingly quiet for being on a busy corner.
Review comment
General Manager responded on Feb 13, 2017
Thank you for staying with us Sandy! We look forward to your next visit. Sincerely, Nitin T General Manager
great hotel close to the city train station
Students
The hotel is easily accessible from the airport and the train station. Don't let the map fool you into thinking the hotel is a 3-5 block distance from the station. It is literally just outside the train station. The hotel staff is very accommodating and the room is very clean. There is a bar in the hotel that serves amazing french fries and a restaurant that serves great pancakes for breakfast. In addition, the hotel is a great place to stay when you are doing campus visit to University of Illinois-Chicago. It takes 3 minutes to walk to the campus. You can also walk 5 blocks and you are in downtown area. Regardless, the train station takes you everywhere in the city. In short, I had an amazing time in the hotel. My room oversees the snow covered city and its a great view to wake up to while you sip your morning coffee.
Review comment
General Manager responded on Feb 13, 2017
Thank you for staying with us Richard! We look forward to your next visit. Sincerely, Nitin T General Manager
decent hotel close to downtown
Everyone
Had a good overall experience. The hotel could use some minor repairs in the the rooms and maybe some updates. Other than that it was a comfortable experience
Review comment
Hotel Manager responded on Feb 29, 2016
Dear Valued Guest, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies regarding hotel conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again in the near future. Sincerely, Nitin T General Manager
overnight stay!!
Families
Great friendly staff. Bottled water on arrival was very nice and refreshing! Great location and close to everything downtown. The room was extra clean and the valet parking was very convenient.
top weekend in chicago
Singles
Location is ok. Was a tad noisy from traffic. The divvy cycle stand is close by. Makes the location more appealing. There was a lot happening in town with NFL draft on, so lots of people about and I felt safe.
location
Singles
I chose this hotel because of its location near the Amtrak station downtown. The location was excellent and the hotel met all of my needs.
one direction concert at soldier field
Families
Everyone at this place was so nice and went out of there way for directions and anything we needed. It is 2 blocks from amtrak station. It is just a little to far away from michigan ave and navy pier for walking. It is a safe area. The pool is really nice. Only downfall no refrigerator in rooms. Took a taxi to amtrak station to go home because it was early and kids didn't want to walk. Blue Ribbon taxi #3105. The guy ripped us off charged 6 dollars for two blocks. We went to Navy pier and michigan ave for 8 bucks. I let the guy know he was taking advantage of us so beware of that Taxi!
hidden fees
Singles
This is an ok hotel and location is nice. But even for the good price, prepaid deals be prepared to pay additional deposit hold for 'possible incidentals' when you arrive to this hotel. Contrary what the hotel advertises on their website (says for every room no deposit required). Of course you will get the money back few days later after you check out of the hotel. I will choose another hotel next time that's upfront with their fees, on principal.
Dear ernbrn1218, Thank you for taking time to share feedback about your recent stay at our property. We are sorry to hear that your stay did not meet expectations and have taken the feedback you shared to help us improve our services. We do hope you will stay again in the near future. Sincerely, Nitin T General Manager