The suite was not ready. Dirty linens were still on the floor. Air conditioner in the living room and bedroom were dirty, full of dust, very loud. I reserve for a non smoking room but it was not a non smoking room. The smell was horrible.
The main reason we chose this hotel was because of the rooftop pool; however, it was closed due prior rain days and this was not communicated with us prior to check in. Additionally, Greek Town and the West Loop restaurants were near by, but not within walking distance. We had to drive everywhere, especially with children, which was not very convenient.
It was very near and convenient to Union Station.
Not great location for walking to anything. Windows were thin so you could hear everything outside which caused poor sleep. Staff was nice. Older hotel and a little outdated in some areas. Small bathrooms.
I like the rooms, which was provided. It is clean and near to all the places we can visit in downtown.
The sink didn’t work. I had to wash my hands with bottled water. There was black hair in the bathroom — I am a red head. The neighborhood was seedy, and the room was loud.
Everyone was very friendly and accommodating. We enjoyed using the pool
Not the best hotel in town. Has many misleading advertising ads in which they offer you something and once you get there they actually charge you for them.
This hotel is not even one block from the Clinton station of the Blue Line (from ORD) and is very secure, even late at night. If you are walking to Union Station (Amtrak, commuter trains), you go up Clinton Street for about 3 blocks and turn right on Jackson street and use the entrance to the Grand Lobby about a half a block in on Jackson. This is about the ONLY hotel that is in walking distance to Union Station. The rooms are typical for a Holiday Inn and the internet WIFI is free and fast. The security guard was so helpful in telling me the safest way to walk to Union Station. The late night and early morning staff are friendly and helpful. The bed was comfortable and the hotel was quiet.
We enjoyed our stay at the Holiday Inn in Chicago. My son lives right across the street so the convenience factor was wonderful. There is a subway stop right across the street and the bus and train station are close as well. I can't say enough about how friendly the staff was. They even sent me texts to ask if we were satisfied with our room.
Hotel was convenient to public transportation . Staff was excellent. I would recommend this hotel to friends.
This hotel is super convenient to the blue line if you are traveling to/from ohare. The front desk staff was friendly and offered us coupons for free breakfast. The breakfast has lots of hot and cold options but they also have a menu to order off of if you prefer that. Hotel seems old but they've managed to keep it clean. It just felt a bit warn out. Lots of places to walk to if you don't mind putting in a few miles over the day. Helicopters doing something construction wise were loud as was nearby traffic. We'd stay again as the price was reasonable and location convenient.
Gal was a little rude upon check in. She got a little nicer when I purchased a second room
Eating, entertainment, train. Staff very helpful. Room comfortable. Needed grab bars and a little more room in bathroom for handicapped. The room was surprisingly quiet for being on a busy corner.
The hotel is easily accessible from the airport and the train station. Don't let the map fool you into thinking the hotel is a 3-5 block distance from the station. It is literally just outside the train station. The hotel staff is very accommodating and the room is very clean. There is a bar in the hotel that serves amazing french fries and a restaurant that serves great pancakes for breakfast. In addition, the hotel is a great place to stay when you are doing campus visit to University of Illinois-Chicago. It takes 3 minutes to walk to the campus. You can also walk 5 blocks and you are in downtown area. Regardless, the train station takes you everywhere in the city. In short, I had an amazing time in the hotel. My room oversees the snow covered city and its a great view to wake up to while you sip your morning coffee.
Had a good overall experience. The hotel could use some minor repairs in the the rooms and maybe some updates. Other than that it was a comfortable experience
Holiday Inn & Suites Chicago - Downtown, an IHG Hotel places you in Downtown Chicago, within a leisurely stroll of popular sights such as Willis Tower and University of Illinois Chicago. This 145-room, 3-star hotel has a restaurant along with conveniences like a 24-hour gym and free in-room WiFi.
This hotel is home to a restaurant and a bar/lounge. You can get a quick energy boost at the coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 11 AM and on weekends from 7 AM to noon.
Holiday Inn & Suites Chicago - Downtown, an IHG Hotel's 145 rooms provide refrigerators, coffee makers, and free local calls. 32-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Ironing boards and desks are other standard amenities. Housekeeping is available on request.
At Holiday Inn & Suites Chicago - Downtown, an IHG Hotel, guests have access to a 24-hour gym, free WiFi in public areas, and conference space. Valet parking is available for USD 50.00 per night, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with concierge services, securing valuables, and luggage storage. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and a microwave in a common area.
The suite was not ready. Dirty linens were still on the floor. Air conditioner in the living room and bedroom were dirty, full of dust, very loud. I reserve for a non smoking room but it was not a non smoking room. The smell was horrible.
The main reason we chose this hotel was because of the rooftop pool; however, it was closed due prior rain days and this was not communicated with us prior to check in. Additionally, Greek Town and the West Loop restaurants were near by, but not within walking distance. We had to drive everywhere, especially with children, which was not very convenient.
Thanks for the feedback
It was very near and convenient to Union Station.
Thanks for the feedback
Thanks for the feedback.
Dear Valued Guest, Thank you for being our guest. We are sorry to hear this stay did not meet expectations but hope the next stay we are able to create a better guest experience, Sincerely, Adrienne Operations Manager
Not great location for walking to anything. Windows were thin so you could hear everything outside which caused poor sleep. Staff was nice. Older hotel and a little outdated in some areas. Small bathrooms.
Dear Valued Guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Adrienne D. Operations Manager
Thanks for the feedback
I like the rooms, which was provided. It is clean and near to all the places we can visit in downtown.
Thanks for the feedback
Dear Valued Guest, Thank you so much for the great feedback. We are glad you enjoyed your stay and hope to see you again real soon! Sincerely, Nitin T General Manager
The sink didn’t work. I had to wash my hands with bottled water. There was black hair in the bathroom — I am a red head. The neighborhood was seedy, and the room was loud.
Dear Valued Guest, Thank you for taking time to rate your stay. We are sorry to hear that this stay did not meet expectations due to room conditions. We hope the next time we are able to exceed your expectations and create a better stay. We hope to see you again. Sincerely, Nitin T. General Manager
Sorry for the inconveniences this may cause. We are a non smoking hotel but guest sometimes do not follow rules but consequences are severe.