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Quality Inn & Suites Matthews - Charlotte

2.5 out of 5.0

Recent guest reviews

I was able to check in, upon arrival my room had a musty type of smell. I opened the patio door and turned on the air conditioner to air it out a bit. After that, my wife and I were sleeping and someone attempted to enter my room at 1am. Luckily I had the security latch on. Idk how someone managed to get a key to my room? I asked the front desk the next morning and they were clueless, apologized but didn't not offer to look into it further. This concerns me quite a bit and is a first for me. Had this not occurred I might return but the lack of empathy for the situation, smell and construction blocking the entrance are a bit much. My advice to guests, luck your door!

Cockroaches seen in room on two different days. Heavy highway construction right in front of hotel make entry and exit difficult every day. Had to change room because first room had no internet access for 5 straight days.

Good and friendly service. Etc,.......,...,.....................,.....

We had a newly renovated room so it was nice but typical hotel beds always to hard for my taste

Pillows in rooms are too small. Some of the front desk employees lacked customer service. Wait time to be assisted was over 25 minutes, unacceptable!

Great location, easy to access from my 3 business appointments. Staff did a good job. Would stay there again.

Good value and location. Staff excellent. Breakfast satisfactory. Lobby closed at night so could not access computer

For the money it was very decent. Free breakfast and clean rooms.

The hotel had Slow internet and not so good breakfast.

It was a great room, very clean and relaxing. Very good price also. I will definitely be back.

This hotel is pretty old and the rooms are worn down. Heard a lot of noise from people walking around and talking from the parking lot. Close to a major road, so you can definitely hear the traffic going by. The staff is nice and the free breakfast is edible, and it was the cheapest place to stay.... good luck. Very close to the Extreme Ice Center and lots of good eats.

I'm usually hesitant to book Quality Inns, but this one was well-reviewed on several sites. I decided to give it a try for my first of four weeks in town for business, and I was happy enough to book for the remaining three weeks. My room was clean and the location is great. My only complaint was the breakfast options. They seemed to run out of fruit every morning and I ended up buying my own at a grocery store so I could have something healthy to eat in the morning.

Great location, clean room comfortable bed, good breakfast, attentative staff.

The room was remarkably clean, with all furniture in good condition and unscuffed walls. I felt like I might have been the first or second guest to ever stay in it. Bed was crisply and artfully made. Toiletries were minimal and lackluster, but sufficient. The desk staff were ALL notably very polite and helpful. Good breakfast bar, too!

The location was so convenient for our cross-country race. Upon arriving at the Quality Inn, I felt very welcomed by the staff. They were very accommodating and helpful. Thank you!

This is a very good location for Nascar weekends. It is a short drive to area attractions and centrally located. The rooms were very clean and the staff were friendly.

13470 E Independence Blvd Matthews NC

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Quality Inn & Suites Matthews - Charlotte places you within a 10-minute drive of Matthews Heritage Museum and Matthews Community Center. This 118-room hotel has free breakfast along with conveniences like an outdoor pool and a 24-hour fitness center. Pebble Creek Golf Course is also nearby.


Dining

Free buffet breakfast is included with your stay.


Rooms

All of Quality Inn & Suites Matthews - Charlotte's 118 air-conditioned rooms provide coffee makers, free local calls, and ironing boards. Guests can expect free WiFi and flat-screen TVs with digital channels. Bathrooms offer hair dryers and free toiletries. Desks are also included.


Property features

At Quality Inn & Suites Matthews - Charlotte, guests enjoy features like an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and coffee/tea in a common area.

Room options

Standard Double Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Standard Double Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Suite, Non Smoking

King 1 | Sleeps 2

Guest reviews for Quality Inn & Suites Matthews - Charlotte

Everyone (5) Business (5) Couples (2) Family (1) Other (3)
1

basic room, hotel seems to be in disarray

Everyone

I was able to check in, upon arrival my room had a musty type of smell. I opened the patio door and turned on the air conditioner to air it out a bit. After that, my wife and I were sleeping and someone attempted to enter my room at 1am. Luckily I had the security latch on. Idk how someone managed to get a key to my room? I asked the front desk the next morning and they were clueless, apologized but didn't not offer to look into it further. This concerns me quite a bit and is a first for me. Had this not occurred I might return but the lack of empathy for the situation, smell and construction blocking the entrance are a bit much. My advice to guests, luck your door!

By , from Providence on Oct 18, 2017

1
Everyone

Cockroaches seen in room on two different days. Heavy highway construction right in front of hotel make entry and exit difficult every day. Had to change room because first room had no internet access for 5 straight days.

By on Oct 16, 2017

4

close to my daughter.

Everyone

Good and friendly service. Etc,.......,...,.....................,.....

By , from fla on Dec 10, 2016

4

we were in newly renovated part

Everyone

We had a newly renovated room so it was nice but typical hotel beds always to hard for my taste

By , from K on Oct 29, 2016

2

not my best experience

Everyone

Pillows in rooms are too small. Some of the front desk employees lacked customer service. Wait time to be assisted was over 25 minutes, unacceptable!

By on Feb 28, 2016

4

good biz hotel

BusinessTravelers

Great location, easy to access from my 3 business appointments. Staff did a good job. Would stay there again.

By on Aug 20, 2015

4

good value

BusinessTravelers

Good value and location. Staff excellent. Breakfast satisfactory. Lobby closed at night so could not access computer

By on Jul 31, 2015

3

great value

Couples

For the money it was very decent. Free breakfast and clean rooms.

By on Jun 1, 2015

3

trip

BusinessTravelers

The hotel had Slow internet and not so good breakfast.

By on May 16, 2015

4

relaxing

Singles

It was a great room, very clean and relaxing. Very good price also. I will definitely be back.

By on Apr 21, 2015