Casa Balam Cancun

Choose dates to view prices

A modern outdoor pool area with a covered seating area and lounge chairs.

A digital display on a door, listing various streaming services like YouTube, Spotify, and Netflix.

A modern outdoor lounge area with blue sun loungers, a wooden deck, and a white wall with green planters.

A beach with clear skies, waves, and people swimming and walking along the shore.

A hotel room with two beds, a desk, and a view of the pool.

Overview
Rooms
Location
Policies

Popular amenities

Pool
Free WiFi
Air conditioning
Parking available
Laundry

Explore the area

Gladiolas, Cancun, QROO, 77500

Place, Las Palapas Park
‪1 min walk‬
Place, Benito Juarez Municipal Building
‪6 min walk‬
Place, Plaza 28
‪9 min walk‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪33 min drive‬

Room options

A hotel room with a bed, a nightstand, a microwave, a coffee maker, and a tiled backsplash.

Estudio 5

269 sq ft
1 bedroom
Sleeps 2
1 Queen Bed
Free WiFi

A neatly made bed with white and navy blue bedding, a beige throw blanket, and a nightstand with a small plant.

Estudio 7

1 bedroom
Sleeps 2
1 Queen Bed
Free WiFi

A hotel room with a bed, a desk, a chair, a small potted plant, and a painting on the wall.

Estudio 3

269 sq ft
1 bedroom
Sleeps 2
1 Double Bed
Free WiFi

A bedroom with a large bed, a nightstand, a small table with a plant, and a kitchen area with dark cabinets and a microwave.

Estudio 8

269 sq ft
1 bedroom
Sleeps 2
1 Queen Bed
Free WiFi

A hotel room with a bed, a painting, a kitchen area with cabinets and a microwave.

Estudio 12

269 sq ft
1 bedroom
Sleeps 2
1 Queen Bed
Free WiFi

A modern bedroom with a large bed, a nightstand, a painting, and a kitchenette in the background.

Estudio 13

269 sq ft
1 bedroom
Sleeps 2
1 Queen Bed
Free WiFi

A hotel room with a bed, a desk with a chair, an air conditioning unit, and a painting on the wall.

Estudio 10

269 sq ft
1 bedroom
Sleeps 2
1 Queen Bed
Free WiFi

Estudio 14

484 sq ft
1 bedroom
Sleeps 4
2 Double Beds
Free WiFi

A hotel room with two beds, a desk, a chair, and a window with a view of buildings.

Estudio 15

484 sq ft
1 bedroom
Sleeps 4
2 Double Beds
Free WiFi

A hotel room with two beds, a kitchenette, and a tiled floor.

Estudio 11

484 sq ft
1 bedroom
Sleeps 4
2 Double Beds
Free WiFi

A modern bedroom with a large bed, a small bedside table, a nightstand, and a kitchen area with dark cabinets and a tiled backsplash.

Estudio 9

258 sq ft
1 bedroom
Sleeps 2
1 Queen Bed
Free WiFi

A hotel room with a bed, a desk, a chair, a small table with a plant, and a kitchenette.

Estudio 6

269 sq ft
1 bedroom
Sleeps 2
1 Queen Bed
Free WiFi

A hotel room with a bed, a dark headboard, a microwave, and a coffee maker on the counter.

Estudio 4

269 sq ft
1 bedroom
Sleeps 2
1 Queen Bed
Free WiFi

A modern bedroom with a large bed, a small bedside table, and a built-in kitchen area with dark cabinets and a tiled backsplash.

Estudio 1

269 sq ft
1 bedroom
Sleeps 2
1 Queen Bed
Free WiFi

A hotel room with a bed, a nightstand, a desk, a chair, a painting, and a window with curtains.

Habitacion 16

215 sq ft
1 bedroom
Sleeps 2
1 Double Bed
Free WiFi

A hotel room with a bed, a desk, a chair, a TV, and a small kitchenette.

Habitacion 19

City view
215 sq ft
1 bedroom
Sleeps 2
1 Double Bed
Free WiFi

A hotel room with a bed, a desk, and a small kitchenette.

Habitacion 17

City view
215 sq ft
1 bedroom
Sleeps 2
1 Double Bed
Free WiFi

Habitacion 18

215 sq ft
1 bedroom
Sleeps 2
1 Double Bed
Free WiFi

A hotel room with two beds, a small bedside table with a plant, and a kitchenette with dark cabinets and a microwave.

Estudio 2

1 bedroom
Sleeps 4
2 Double Beds
Free WiFi

About the neighborhood

Cancun

Located in Downtown Cancun, Casa Balam Cancun is adjacent to Las Palapas Park and a short drive from other popular attractions like Cancun Convention Center. The 19 rooms at this 3-star hotel include coffee makers, Smart TVs, and premium bedding.

What's nearby

Las Palapas Park - 1 min walk - 0.1 miles
Benito Juarez Municipal Building - 6 min walk - 0.4 miles
Ceviche Square - 8 min walk - 0.5 miles
Plaza 28 - 9 min walk - 0.5 miles
Mercado 23 - 10 min walk - 0.5 miles

Getting around

Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

‪Hunter Bar - ‬3 min walk
‪Cheester - ‬1 min walk
‪Marquesitas Ricky - ‬3 min walk
‪Restaurante los Alcatraces - ‬2 min walk
‪Los Pescaditos - ‬5 min walk

About this property

Casa Balam Cancun

Guests of Casa Balam Cancun enjoy features like an outdoor pool, free WiFi in public areas, and express check-out. Self parking is offered for MXN 150 per day. Helpful staff can provide tour or ticket assistance and a safe deposit box at the front desk. Other amenities at this adults-only hotel include a terrace and laundry facilities.

Guests can expect free WiFi and 42-inch Smart TVs with digital channels. Beds sport premium bedding and down comforters. Coffee makers, ironing boards, and desks are also standard. Housekeeping is available on request.

Recreational amenities at the hotel include an outdoor pool.

Similar properties

Parking included
Free WiFi
Air conditioning
Laundry

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transportation

Onsite parking available only on request
Uncovered self parking on site (MXN 150 per day)
Onsite parking options include a carport

Things to do

Outdoor pool

Conveniences

Laundry facilities
Safe at front desk
Virtual front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Housekeeping (on request) (for a fee)
Tour and ticket assistance

Outdoors

In a regional park
Outdoor furniture
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator
Smooth flooring in room
Tile flooring in public areas
Well-lit path to entrance

1 building
3 floors
Smoking not allowed

Room amenities

Bedroom

Down comforter
Hypo-allergenic bedding
Premium bedding

Bathroom

Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

42-inch smart TV with digital channels
Streaming services

Food and drink

Blender
Cleaning supplies
Coffee/tea maker

Air conditioning
Desk
Individual decor
Individual furnishings
Iron/ironing board
Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

There is no front desk at this property

Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance

A virtual front desk provides assistance to guests

Information provided by the property may be translated using automated translation tools

Guests will receive an email from the property with reservation deposit payment information at the time of booking. The deposit is payable via a secure link immediately after booking.

Access methods

Access code, private entrance

Pets

This property doesn't allow pets or service animals

Children and extra beds

Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Uncovered self parking fee: MXN 150 per day
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Housekeeping fee: MXN 400 per stay
Towels fee: MXN 800 per accommodation, per stay (or guests may bring their own)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts debit cards and mobile payments; cash is not accepted

Mobile payment options include: PayPal

Safety features at this property include a fire extinguisher and a smoke detector

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM—-anytime
Check-out: 10:00 AM
Minimum check-in age: 18

Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
Guests must contact this property in advance to reserve onsite parking.
This property accepts debit cards and mobile payments. Cash is not accepted.
Mobile payment options include: PayPal.
Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

Pool access available from 9:30 AM to 10:30 PM.
There are no elevators.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

Palapas Suites Hotel Cancun

Palapas Suites Hotel

Palapas Suites Cancun

Cancun Palapas Suites Hotel

Palapas Suites

Balam

Cancun Palapas Suites

Casa Balam Cancun Hotel

Casa Balam Cancun Cancun

Casa Balam Cancun Hotel Cancun

Frequently asked questions

What's there to do within easy reach of Casa Balam Cancun?

This hotel is situated in Downtown Cancun, just steps from Las Palapas Park and Xbalamqué Theater, and within a short walk of Plaza 28. You'll also find Cancun Mall and Plaza Las Americas within a short drive.

How much does it cost to stay at Casa Balam Cancun?

As of Aug 2, 2026, prices found for a 1-night stay for 2 adults at Casa Balam Cancun on Aug 23, 2026 start from $55, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Casa Balam Cancun?

Yes, uncovered parking is offered for MXN 150 per day.

Does Casa Balam Cancun have a casino at the property?

No, Casa Balam Cancun doesn't have a casino.

Is there an indoor pool at Casa Balam Cancun?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:30 AM and 10:30 PM.

What amenities will couples enjoy at Casa Balam Cancun?

Amenities that appeal to couples at this adults-only hotel include premium bedding and a smart TV along with an outdoor pool.

Does Casa Balam Cancun have a hot tub?

No, this hotel doesn't have a spa tub.

Does Casa Balam Cancun have a restaurant with a breakfast menu?

No, Casa Balam Cancun doesn't have a restaurant that serves breakfast.

Does Casa Balam Cancun allow pets to stay for free?

No, pets and service animals aren't allowed at Casa Balam Cancun.

Does Casa Balam Cancun have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Casa Balam Cancun?

The closest major airport to Casa Balam Cancun is Cancun Intl. Airport (CUN), which is 11.4 mi away (21 minutes by car).

Are there rooms with balconies that I can book at Casa Balam Cancun?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy city and pool views.

Casa Balam Cancun Reviews

6.6

7.4/10

Cleanliness

5.8/10

Staff & service

5.6/10

Amenities

7.0/10

Property conditions & facilities

Verified review

8/10 Good

Geoffrey

Jan 8, 2026

Liked: Cleanliness

Disliked: Amenities

Pros: Self check in, large rooms, accurate photos, great location downtown near park, restaurants and bus station. Relatively quiet in the evening and morning. Some furniture near pool. Cons: weak WiFi, unheated pool, old uncomfortable pool furniture, no front desk Chatterjee at a low worse exchange rate to pay online via cars

Stayed 2 nights in Dec 2025

Verified review

6/10 Okay

Julian

Mar 23, 2026

Liked: Cleanliness

Disliked: Staff & service

My first impression was not good as I was just about arriving to the property, there was loud music right beside the main door. As I went inside there was even more loud music as if there was a night club upstairs. The room in general was allright and was able to get good sleep in a comfy bed once the music stopped, although it wouldn't be a place I would comeback to as it was a self check in and no front desk or staff to help out if any problem arised, like when I asked for a normal favor to leave my luggage for a few hours while I attended an event and they wanted to charge me $50 pesos an hour for a service most hotels would offer for free as they had to bring someone over just for that.

Stayed 2 nights in Mar 2026

Verified review

4/10 Poor

luis

Sep 5, 2022

Liked: Cleanliness

Disliked: Staff & service, amenities

I stayed there for almost 2 weeks and everyday there was an issue, although all of them were minor, none of them were managed the right way. Customer service is non existent, rooms are extremely humid, the wifi signal is super weak. Is conveniently located and the rooms look good but overall my experience was not good.

Stayed 1 night in Sep 2022

Verified review

2/10 Terrible

Danny

Mar 5, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Nasty vile management, horrid stay

I never had a email or message about checkin. When I showed up a woman came out and I asked her if she worked there. She said scan the wall code and follow my checkin message. I said I didn’t have a message. She acted like she didn’t work there and spoke perfect English. I kept saying I don’t have a message to follow. I then said I guess I can’t checkin. Suddenly she started to help me only after I said I was leaving and finding another place since I had no message. The first room she gave me the sliding patio door lock was broken off. Unable to secure the room. Her answer was well it’s a balcony no one can get in. Yes they can. It’s a shared balcony the other room can just walk in. So she moved me next door in which the lock really didn’t work. I said I would take another room. A lesser room in which I paid for the balcony room but I needed a room that locked properly. So I took the ground floor room 2 that at least had proper locks. She was totally nasty and rude. She said room 2 was being cleaned and I would get a WhatsApp message when the room was ready. So I walked a half mile carrying luggage only to find out the room wasn’t ready. I said I’m going back to my hotel and I would be notified when the room was ready. The next day. I never spoke to this witch again until checkout. I did in fact contact the owner because she locked me out by changing the gate code without telling me. She was constantly changing the gate code so I was up letting people in locked out.

Stayed 28 nights in Feb 2025

Verified review

10/10 Excellent

maria de los angeles

Mar 29, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Centrico, todo bien pero hubo un problema en una habitación y desde temprano hicieron mucho ruido los trabajadores, en domingo

Stayed 1 night in Mar 2026

Verified review

6/10 Okay

Israel

Mar 27, 2026

Disliked: Staff & service

La alberca está helada, la manager solo está 1 hora por la mañana y el resto del personal a todo decía q todo lo autorizaba la manager,, y hay q estar al tanto de que den la clave de acceso CORRECTA, pq no responde la manager y yo le mencioné que yo llegaba tarde,, espere más de una hora, solo tocando fuerte un huesped se apiadó de mi, al mostrarle mi reserva, pq solo así pude entrar a mi cuarto reservado, solo atiende en el horario9a5 y aún así en ese horario no responde, solo la tienes q encontrar en la mañana, y solo dijo perdón por el error de la clave y claro no comprnsa su falla,, solo le faltó decir uuppsi y ya

Stayed 5 nights in Mar 2026

Verified review

6/10 Okay

gradiel

Mar 18, 2026

La alberca le da un plus al sitio, aunque según yo había reservado una habitación con cocineta la que me asignaron no fue así, cuando ingresé a la propiedad la administradora no fue nada amable, la habitación que me asignaron tiene ventanas de cristal como de 2 metros y da a la calle, solo la cubre una cortina corta casi transparente así que en la mañana entra todo el sol por la ventana y ya no se puede seguir durmiendo, la cama fue cómoda, el baño está bien y el agua caliente, la tv igual funciono, el clima y el frigobar, otro punto a considerar que la salida es a las 10 am, que eso se me hace muy temprano cuando en otros lugares es a las 11, la ubicación es buena esté cerca del parque de las palapas y ahí se puede comprar alimentos, cerca del ado como 5 minutos caminando, la zona es tranquila y segura

Stayed 1 night in Mar 2026

Verified review