Casa Balam Cancun

3.0 star property
Adults-only hotel in Cancun with an outdoor pool

Choose dates to view prices

Photo gallery for Casa Balam Cancun

Coffee/tea maker, blender, cookware/dishes/utensils, cleaning supplies
Gazebo
Outdoor pool
Estudio 15 | 1 bedroom, premium bedding, down comforters, individually decorated
Reception

Reviews

6.0 out of 10

Popular amenities

  • Parking available
  • Pool
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

Map
Gladiolas, Cancun, QROO, 77500
  • Las Palapas Park
    ‪1 min walk‬
  • Plaza 28
    ‪8 min walk‬
  • Plaza Las Americas
    ‪2 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

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Room options

Standard Studio, 1 Double Bed, Non Smoking

  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

Estudio 10

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

Habitacion 17

  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

Estudio 6

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

Habitacion 18

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

Estudio 15

  • 484 sq ft
  • Sleeps 4
  • 2 Double Beds

Estudio 9

  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

Junior Suite

  • Sleeps 2
  • 1 King Bed

Estudio 11

  • 484 sq ft
  • Sleeps 4
  • 2 Double Beds

Estudio 13

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

Habitacion 19

  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

Standard Studio, 1 Double Bed

  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

Estudio 14

  • 484 sq ft
  • Sleeps 4
  • 2 Double Beds

Estudio 12

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

Estudio 1

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

Habitacion 16

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

Quadruple Room

  • Sleeps 4
  • 2 Double Beds

Estudio 8

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

Estudio 4

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Cancun

Located in Downtown Cancun, Casa Balam Cancun is adjacent to Las Palapas Park and a short drive from other popular attractions like Cancun Convention Center. The 19 rooms at this 3-star hotel include coffee makers, Smart TVs, and premium bedding.

What's nearby

  • Las Palapas Park - 1 min walk - 0.0 miles
  • Benito Juarez Municipal Building - 5 min walk - 0.3 miles
  • Plaza 28 - 8 min walk - 0.5 miles
  • Plaza Las Americas - 2 min drive - 1.1 miles
  • Puerto Cancun Marina Town Center - 4 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪Hunter Bar Cancun: Address - ‬3 min walk
  • ‪Black Café - ‬4 min walk
  • ‪Pescaditos - ‬5 min walk
  • ‪Cocina Libanesa Sahara - ‬1 min walk
  • ‪El Crustáceo Cascarudo - ‬3 min walk

About this property

Casa Balam Cancun

Adults-only hotel in Cancun with an outdoor pool
Guests of Casa Balam Cancun enjoy features like an outdoor pool, free WiFi in public areas, and express check-out. Self parking is offered for MXN 150 per day. Helpful staff can provide tour or ticket assistance and a safe deposit box at the front desk. Other amenities at this adults-only hotel include a terrace and laundry facilities.
Guests can expect free WiFi and 42-inch Smart TVs with digital channels. Beds sport premium bedding and down comforters. Coffee makers, ironing boards, and desks are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Uncovered self parking on site (MXN 150 per day)
  • Onsite parking options include a carport

Things to do

  • Outdoor pool

Conveniences

  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Tour and ticket assistance

Outdoors

  • In a regional park
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Smooth flooring in room
  • Tile flooring in public areas
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with digital channels
  • Streaming services

Food and drink

  • Blender
  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Freezer

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Guests will receive an email from the property with reservation deposit payment information at the time of booking. The deposit is payable via a secure link immediately after booking.

Access methods

Access code, private entrance

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Uncovered self parking fee: MXN 150 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping fee: MXN 400 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts debit cards and mobile payments; cash is not accepted
Mobile payment options include: PayPal
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: 10:00 AM
  • Minimum check-in age: 18
Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts debit cards and mobile payments. Cash is not accepted.
  • Mobile payment options include: PayPal.
  • Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

  • Pool access available from 9:30 AM to 10:30 PM.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Palapas Suites Hotel Cancun
Palapas Suites Hotel
Palapas Suites Cancun
Cancun Palapas Suites Hotel
Palapas Suites
Balam
Cancun Palapas Suites
Casa Balam Cancun Hotel
Casa Balam Cancun Cancun
Casa Balam Cancun Hotel Cancun

Frequently asked questions

What's there to do within easy reach of Casa Balam Cancun?

This hotel is situated in Downtown Cancun, just steps from Las Palapas Park, and within a 10-minute walk of Plaza 28 and Ceviche Square. You'll also find Plaza Las Americas and Puerto Cancun Marina Town Center within a short drive.

How much does it cost to stay at Casa Balam Cancun?

As of Jun 12, 2025, prices found for a 1-night stay for 2 adults at Casa Balam Cancun on Jun 22, 2025 start from $35.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Casa Balam Cancun?

Yes, uncovered parking is offered for MXN 150 per day.

Does Casa Balam Cancun have a casino at the property?

No, Casa Balam Cancun doesn't have a casino.

Is there an indoor pool at Casa Balam Cancun?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:30 AM and 10:30 PM.

Is Casa Balam Cancun good for couples?

Amenities that appeal to couples at this adults-only hotel include premium bedding and streaming services along with an outdoor pool.

Are there hot tubs at Casa Balam Cancun?

No, this hotel doesn't have a spa tub.

Does Casa Balam Cancun have a restaurant with a breakfast menu?

No, Casa Balam Cancun doesn't have a restaurant that serves breakfast.

Does Casa Balam Cancun allow pets to stay for free?

No, pets and service animals aren't allowed at Casa Balam Cancun.

Does Casa Balam Cancun have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Casa Balam Cancun?

The closest major airport to Casa Balam Cancun is Cancun Intl. Airport (CUN), which is 11.4 mi away (21 minutes by car).

Are there rooms with balconies at Casa Balam Cancun?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy pool or city views.

Casa Balam Cancun Reviews

Reviews

6.0
Rating 10 - Excellent. 7 out of 21 reviews
Rating 8 - Good. 1 out of 21 reviews
Rating 6 - Okay. 3 out of 21 reviews
Rating 4 - Poor. 5 out of 21 reviews
Rating 2 - Terrible. 5 out of 21 reviews

7.0/10

Cleanliness

5.8/10

Staff & service

4.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Danny

Disliked: Cleanliness, staff & service, property conditions & facilities

Nasty vile management, horrid stay

I never had a email or message about checkin. When I showed up a woman came out and I asked her if she worked there. She said scan the wall code and follow my checkin message. I said I didn’t have a message. She acted like she didn’t work there and spoke perfect English. I kept saying I don’t have a message to follow. I then said I guess I can’t checkin. Suddenly she started to help me only after I said I was leaving and finding another place since I had no message. The first room she gave me the sliding patio door lock was broken off. Unable to secure the room. Her answer was well it’s a balcony no one can get in. Yes they can. It’s a shared balcony the other room can just walk in. So she moved me next door in which the lock really didn’t work. I said I would take another room. A lesser room in which I paid for the balcony room but I needed a room that locked properly. So I took the ground floor room 2 that at least had proper locks. She was totally nasty and rude. She said room 2 was being cleaned and I would get a WhatsApp message when the room was ready. So I walked a half mile carrying luggage only to find out the room wasn’t ready. I said I’m going back to my hotel and I would be notified when the room was ready. The next day. I never spoke to this witch again until checkout. I did in fact contact the owner because she locked me out by changing the gate code without telling me. She was constantly changing the gate code so I was up letting people in locked out.
Stayed 28 nights in Feb 2025

4/10 Poor

Kameal

Stayed 6 nights in Sep 2024

6/10 Okay

Verified traveler

Traveled with group
Disliked: Staff & service
Stayed 4 nights in Dec 2023

2/10 Terrible

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
When we reached there they told us that they already informed expedia in November that their AC is not working and they cancelled all the reservation. But I found many people still coming in and getting room. We got a cheap deal from expedia so they thought why not make more money by telling us any lie and letting come-serve customers in for more money. They put us in one of their Airbnb far away further into downtown with bare minimum facilities. It was a really poor experience.
Stayed 4 nights in Dec 2019

10/10 Excellent

Ty, Seattle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all amazing!! At check-in (I cant remember her name) but she was so warm and welcoming and helpful!! Boy did I make a perfect choice in place to stay. Can’t wait to come back again 😊🎒
Stayed 5 nights in Aug 2019

6/10 Okay

ANDREW

Liked: Cleanliness, property conditions & facilities, room comfort

Quirky hotel downtown

An unusual place. No hotel sign outside Just a bar and coffee shop ... hotel is in back. Pros: Room is new and great. Kitchenette with induction cooktop. Big smart TV. Cons: Room is humid, window to corridor which was brightly lit - thin curtains so room was not dark at night. Stayed two nights, room was not cleaned. No front desk.
Stayed 2 nights in Apr 2019

10/10 Excellent

CLAUDIA SHARENY

Liked: Staff & service, property conditions & facilities
Lugar tranquilo y en buenas condiciones
Stayed 3 nights in Nov 2024

4/10 Poor

JOSE

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Personal pija estúpida que no se entera. Web horrosa donde no ponen dirección. Difícil de ubicar. Mal señalizado. Absurdo e-mail en inglés he tenido que responder a 10 e-mail para una estancia de dos noches. Olor por todo el hotel y habitaciones. No funciona televisión ni pilas en mando de aire water sin tapa
Stayed 2 nights in Jul 2024

6/10 Okay

Karen

Stayed 2 nights in Jun 2024

2/10 Terrible

Jorge

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Mal desde un inicio

Mi experiencia fue muy mala. Primero, el lugar no está bien identificado, pareciera una casa por lo que perdimos tiempo y recursos en encontrarlo. Segundo, llegamos y no tenían la reservación, a pesar de que en la app ya aparecía como reservado. Me indica que se comunicaron conmigo para realizar el pago pero no fue así, en otras oportunidades he recibido mensajes de los hoteles cuando tienen alguna notificación por correo electrónico y ellos nunca me notificaron. Cuando eres extranjero requieres del apoyo de alguien que esté en el hotel para apoyarte con esos problemas, pero ahí casi nunca se mantiene nadie. Finalmente, nos proporcionaron una habitación pero a pesar de que si aceptan tarjeta de crédito, por ser domingo no nos quisieron proporcionar el enlace de pago, por lo que nos complicaron la situación teniendo que conseguir el dinero de la reserva en efectivo y dejándonos sin nada de efectivo. Adicional, nos cobraron más por la habitación, a pesar de que en el sitio web de hoteles.com ya está fijado un precio.
Stayed 3 nights in Mar 2024

8/10 Good

Jannik

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2022

4/10 Poor

luis

Liked: Cleanliness
Disliked: Staff & service, amenities
I stayed there for almost 2 weeks and everyday there was an issue, although all of them were minor, none of them were managed the right way. Customer service is non existent, rooms are extremely humid, the wifi signal is super weak. Is conveniently located and the rooms look good but overall my experience was not good.
Stayed 1 night in Sep 2022

4/10 Poor

Alan

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me pase 4 horas buscando el hotel marque a el numero y nadie contesto nunca
Stayed 1 night in Mar 2021

4/10 Poor

Verified traveler

Stayed 2 nights in Dec 2019

2/10 Terrible

Michela

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities, room comfort
Excelente en todos los aspectos, higiene, atencion, queda muy cerca de la parada del bus, es una zona muy tranquila y confortable...
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy cómodo y buena atención lo recomiendo ampliamente
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
agradable,comodo limpio precio exelente personal muy amable si vienen a cancun estas suites perfectas para hospedarse
Stayed 7 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
exelente lugar muy centrico, todo a la mano cercano a la zona hotelera, la atencion muy buena exelente para quien quiera pasarla bien y por un exelente precio RECOMENDABLE
Stayed 4 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel, instalaciones modernas y nuevas, muy cerca de la zona hotelera y a unos pasos de plaza palapas. Cuenta con cocineta y frigobar, la piscina con buenísimas instalaciones y está en el segundo piso. Ampliamente recomendado
Stayed 1 night in Nov 2018