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BOK21

Property class: 3

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Photo gallery for BOK21

Exterior
Building design
Exterior
Free WiFi, bed sheets
Terrace/patio

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Housekeeping

Explore the area

View in a map
Bonampak, Cancun, QROO, 77500
  • Place, Benito Juarez Municipal Building
    ‪9 min walk‬
  • Place, Las Palapas Park
    ‪11 min walk‬
  • Place, Plaza Las Americas
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Habitacion Doble Individual

Free WiFi, bed sheets

Habitacion Doble Individual

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Habitacion King

Free WiFi, bed sheets

Habitacion King

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Habitacion Suite

Habitacion Suite | Free WiFi, bed sheets

Habitacion Suite

7.2 out of 10
Good
(5 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite

Free WiFi, bed sheets

Suite

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Business Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Cancun

Located in Downtown Cancun within a short walk of Plaza Las Americas, BOK21 is within a few miles (5 km) of other popular sights such as Playa Tortugas. This 42-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and concierge services.

What's nearby

  • Benito Juarez Municipal Building - 9 min walk - 0.5 miles
  • Las Palapas Park - 11 min walk - 0.6 miles
  • Plaza Las Americas - 13 min walk - 0.7 miles
  • Plaza 28 - 17 min walk - 0.9 miles
  • Puerto Cancun Marina Town Center - 4 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪Patravali - ‬4 min walk
  • ‪Rolandi's - ‬5 min walk
  • ‪Arandanos - ‬5 min walk
  • ‪La Casa de los Abuelos - ‬3 min walk
  • ‪Mr. Pampas Cancún - ‬3 min walk

About this property

BOK21

Guests staying at BOK21 enjoy free WiFi in public areas, a terrace, and a garden. Free parking is included with your stay. Front-desk staff can help with concierge services, and provide local restaurant recommendations.
Guests can expect to find free WiFi and 55-inch flat-screen TVs with digital channels and Netflix. Coffee makers and free toiletries are other standard amenities.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 9:00 AM to 11:00 AM for a fee: MXN 83 to 119 for adults and MXN 83 to 119 for children

Conveniences

  • Limited-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • 6 steps to reach entrance
  • No elevator

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 83 to 119 for adults, and MXN 83 to 119 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • There are no elevators.

Property is also known as

BOK21 Hotel
BOK21 Cancun
BOK21 Hotel Cancun

Frequently asked questions

Is a free cancellation option available at BOK21?

BOK21 offers free cancellation on certain room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at BOK21?

As of Apr 27, 2026, prices found for a 1-night stay for 2 adults at BOK21 on May 8, 2026 start from $41, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to BOK21?

This hotel is situated in Downtown Cancun within a short 11-minute walk of Plaza Las Americas and also 12 minutes on foot from Las Palapas Park. You'll also find Puerto Cancun Marina Town Center and Ultramar Ferry Puerto Juárez within a short drive.

Is parking available on site at BOK21?

Yes, self parking is offered for free at the hotel.

Does BOK21 have a casino on the premises?

No, BOK21 doesn't have a casino.

Is there an indoor pool at BOK21?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at BOK21?

Couples staying at this hotel will appreciate amenities like Netflix as well as concierge services and a terrace.

Are there hot tubs at BOK21?

No, there isn't a spa tub at this hotel.

Does BOK21 feature a restaurant that includes a breakfast menu?

BOK21 offers a cooked-to-order breakfast each morning for a surcharge though there is no restaurant.

Does BOK21 allow pets to stay for free?

No, pets and service animals aren't allowed at BOK21.

Are there connecting rooms at BOK21?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to BOK21?

The closest major airport to BOK21 is Cancun Intl. Airport (CUN), which is 10.7 mi away (21 minutes by car).

Are there rooms with balconies that I can book at BOK21?

Yes, some guestrooms at BOK21 offer a balcony and may feature city views.

BOK21 Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 63 out of 141 reviews
Rating 8 - Good. 42 out of 141 reviews
Rating 6 - Okay. 17 out of 141 reviews
Rating 4 - Poor. 8 out of 141 reviews
Rating 2 - Terrible. 11 out of 141 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

mario

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AC split unit was leaking water into a paint bucket inside the room, very noisy, after complaning for several minutes to a room in the 4th floor, no elevator....
Stayed 4 nights in Feb 2026

2/10 Terrible

Pamaley

Business traveler
Disliked: Amenities, property conditions & facilities
This was the absolute worst hotel I have ever stayed. If I could give it a negative rating below zero I would First of all when I got there 3 hours earlier before check in, the manager refused to let me use the bathroom. She didn't even offer an early check in didn't speak any English. Totally rude! The room had one mirror which was above the sink that is it... one small mirror. The water was turned off at night but the worst thing about this place was the horribly loud traffic noise. When I complained they didn't offer me another room. I went there for dental surgery and I needed to rest. I had reserved 10 days but I couldn't stay there. Since they didn't offer me another room I left on the second day yet they charged me 8 days for services not rendered since I didn't stay there and refuse to give me a refund stating I should've canceled the 1st night. Its them that should've canceled any more charges since I left. I am livid. YOU NEED TO GIVE ME BACK MY MONEY, BOK21. And get rid of that manager.
Stayed 10 nights in Jan 2026

10/10 Excellent

Arturo

Nice room
Stayed 5 nights in Jan 2026

6/10 Okay

ROSA ISELA JUSTINA DE

Stayed 4 nights in Jan 2026

8/10 Good

Jonas Hernandez

Liked: Cleanliness, amenities, property conditions & facilities
Everything was really good we happy about it
Stayed 4 nights in Jan 2026

4/10 Poor

Anthony

Liked: Staff & service
Parking is barely available. Good location to walk to several good restaurants. This is right in the middle of a roundabout, it’s LOUD all day and night. I suggest bringing foam ear plugs, not joking, it’s THAT LOUD. Asked to move rooms and was denied. Hot water 10 minutes to get warm enough for tepid shower.
Stayed 7 nights in Jan 2026

10/10 Excellent

Humberto

Stayed 4 nights in Jan 2026

8/10 Good

Vincent

Liked: Cleanliness, property conditions & facilities
Clean-room, noise didn’t bother me too much but if you’re a light sleeper you may have a hard time. Friendly staff, affordable and not too far from the bus station.
Stayed 2 nights in Dec 2025

4/10 Poor

Noah

Stayed 6 nights in Dec 2025

8/10 Good

Gladis

Stayed 2 nights in Dec 2025

6/10 Okay

Francisco, Zillah

Liked: Amenities, property conditions & facilities
The property sits on a Main Avenue with a well sized balcony facing the beautiful roundabout, the traffic was not bad even for a Friday night, a lot of places with in a 10 minute safe walk, the room was simple and fairly clean, hot water shower and a confortable bed is what I needed. The front desk boy was missing when i arrived so had to stand outside the looked building doors for several minutes, no one answered their phone the few times I called, the supervisor lady showed up and let me in. It would be great if the pedestrian crossing signal beeping can be turned down. That when ton all night.
Stayed 1 night in Dec 2025

8/10 Good

Eric

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
staff were great ,rooms were clean ,if you're gonna be out all day ,this is the place ,is within 10 minutes of all beaches in Cancun and alll major tourist attractions but the best part is super cheap you can't beat it.is a simple room with a nice bed , bathroom,ac,tv for the price it's great .would recommend if you just want a bed and a bathroom and are gonna be exploring Cancun
Stayed 6 nights in Dec 2025

10/10 Excellent

Ramon V

Stayed 6 nights in Dec 2025

10/10 Excellent

XAVIER

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2025

8/10 Good

Adam

Stayed 2 nights in Dec 2025

10/10 Excellent

Gazigy

Liked: Cleanliness, staff & service, amenities
Súper! Muchas gracias. Nos gustó mucho la atención. Y la ubicación del hotel está súper bien. Muchas gracias
Stayed 3 nights in Nov 2025

10/10 Excellent

Esthevenson

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
5stars
Stayed 5 nights in Oct 2025

10/10 Excellent

Ashoka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like staying at this clean hotel. its close to the city areas and also tourist restaurant areas. and also the main mall. all walkable or short drives. parking is tricky but there is space.
Stayed 3 nights in Sep 2025

10/10 Excellent

Ashoka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 3 nights in Aug 2025

8/10 Good

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in a convenient location within walking distance of shop, restaurant and entertainment
Stayed 3 nights in Aug 2025

10/10 Excellent

Elvis

Liked: Cleanliness, staff & service, property conditions & facilities
Happy
Stayed 3 nights in Jun 2025

4/10 Poor

miguel

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Unfortunately the sliding doors on the balcony are not noise proof.there is lots of traffic in front of the hotel.late at night it very noisy its very hard to sleep through out the night.
Stayed 8 nights in Jul 2025

2/10 Terrible

Amy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una buena opcion, para pasar una o dos noches.
Stayed 1 night in Jul 2025

8/10 Good

Verified traveler

Stayed 1 night in Jun 2025