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BOK21

3.0 star property
Hotel with free parking, near Plaza Las Americas

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Photo gallery for BOK21

Exterior
Exterior
Free WiFi, bed sheets
Building design
Terrace/patio

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Housekeeping

Explore the area

View in a map
Bonampak, Cancun, QROO, 77500
  • Place, Benito Juarez Municipal Building
    ‪9 min walk‬
  • Place, Las Palapas Park
    ‪11 min walk‬
  • Place, Plaza Las Americas
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Habitacion King

Free WiFi, bed sheets

Habitacion King

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Habitacion Suite

Habitacion Suite | Free WiFi, bed sheets

Habitacion Suite

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite

Free WiFi, bed sheets

Suite

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Cancun

Located in Downtown Cancun within a short walk of Plaza Las Americas, BOK21 is within a few miles (5 km) of other popular sights such as Playa Tortugas. This 42-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and concierge services.

What's nearby

  • Benito Juarez Municipal Building - 9 min walk - 0.5 miles
  • Las Palapas Park - 11 min walk - 0.6 miles
  • Plaza Las Americas - 13 min walk - 0.7 miles
  • Plaza 28 - 17 min walk - 0.9 miles
  • Puerto Cancun Marina Town Center - 4 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪Arandanos - ‬5 min walk
  • ‪La Casa de los Abuelos - ‬3 min walk
  • ‪Rolandi's - ‬5 min walk
  • ‪La Dolce Vita - ‬3 min walk
  • ‪Rino's Ristorante & Paninoteca - ‬2 min walk

About this property

BOK21

Hotel with free parking, near Plaza Las Americas
Guests staying at BOK21 enjoy free WiFi in public areas, a terrace, and a garden. Free parking is included with your stay. Staff members can help with accommodation requests, and provide concierge services.
Guests can expect to find free WiFi and 55-inch flat-screen TVs with digital channels and Netflix. Coffee makers and free toiletries are other standard amenities.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily cooked-to-order breakfast available 9:00 AM to 11:00 AM for a fee: MXN 83 to 119 for adults and MXN 83 to 119 for children

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • 6 steps to reach entrance
  • No elevator

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 9:00 PM) and Saturday - Sunday (9:00 AM - midnight)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 83 to 119 for adults, and MXN 83 to 119 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • There are no elevators.

Property is also known as

BOK21 Hotel
BOK21 Cancun
BOK21 Hotel Cancun

Frequently asked questions

Is a free cancellation option available at BOK21?

BOK21 offers free cancellation on certain room rates. To learn more, look at the cancellation policy on our site.

What's there to do close to BOK21?

This hotel is situated in Downtown Cancun within a 10-minute walk of Ceviche Square and Mercado Ki Huic. You'll also find Plaza Las Americas and Puerto Cancun Marina Town Center within a short drive.

Is parking available on site at BOK21?

Yes, self parking is offered for free at the hotel.

Does BOK21 have a casino on the premises?

No, BOK21 doesn't have a casino.

Is there an indoor pool at BOK21?

No, there is no indoor pool at this hotel.

Is BOK21 a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like Netflix as well as concierge services and a terrace.

Are there hot tubs at BOK21?

No, this hotel doesn't have a spa tub.

Does BOK21 feature a restaurant that includes a breakfast menu?

BOK21 offers a cooked-to-order breakfast each morning for a surcharge though there is no restaurant.

Does BOK21 allow pets to stay for free?

No, pets and service animals aren't allowed at BOK21.

Are there connecting rooms at BOK21?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to BOK21?

The closest major airport to BOK21 is Cancun Intl. Airport (CUN), which is 10.7 mi away (21 minutes by car).

Are there rooms with balconies that I can book at BOK21?

Yes, some guestrooms at BOK21 offer a balcony and may feature city views.

BOK21 Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 33 out of 66 reviews
Rating 8 - Good. 18 out of 66 reviews
Rating 6 - Okay. 7 out of 66 reviews
Rating 4 - Poor. 2 out of 66 reviews
Rating 2 - Terrible. 6 out of 66 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ashoka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like staying at this clean hotel. its close to the city areas and also tourist restaurant areas. and also the main mall. all walkable or short drives. parking is tricky but there is space.
Stayed 3 nights in Sep 2025

10/10 Excellent

Ashoka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 3 nights in Aug 2025

8/10 Good

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in a convenient location within walking distance of shop, restaurant and entertainment
Stayed 3 nights in Aug 2025

10/10 Excellent

Elvis

Liked: Cleanliness, staff & service, property conditions & facilities
Happy
Stayed 3 nights in Jun 2025

4/10 Poor

miguel

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Unfortunately the sliding doors on the balcony are not noise proof.there is lots of traffic in front of the hotel.late at night it very noisy its very hard to sleep through out the night.
Stayed 8 nights in Jul 2025

2/10 Terrible

Amy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una buena opcion, para pasar una o dos noches.
Stayed 1 night in Jul 2025

8/10 Good

Verified traveler

Stayed 1 night in Jun 2025

6/10 Okay

Viridiana

Traveled with partner
Disliked: Amenities
Confortable
Stayed 7 nights in Jun 2025

10/10 Excellent

David, Miami

Stayed 7 nights in Jun 2025

10/10 Excellent

Pearly selvaran

Stayed 2 nights in May 2025

10/10 Excellent

Ashoka

Liked: Cleanliness, amenities, property conditions & facilities
CLEAN ROOMS, WELL MAINTAINED.. HOT WATER. nice staff . good parking
Stayed 2 nights in Jun 2025

8/10 Good

ROSARIO

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2025

10/10 Excellent

YOUNG HAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Except for car traffic noises, everything is okay. Good price good deal.
Stayed 4 nights in May 2025

2/10 Terrible

shakir sabah

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i didnt enjoy the stay at the hotel it was very noisy all day and night the car noise and motor cycle its like you sleeping outside the old cleaning lady was nice and she did what she can to keep the room clean but the sheet and pillows and stan markers on them the was something new for me to see and experience the WIFI was very slow and keep disconnecting and once i contact the staff or the owner the msged me on WhatsApp he said he never had the experience before and wrote everything in capital latter like am suppose to care with these lies i go and look at the reviews of the hotel and every problem i stated was the same problem people were having then he wanted to charge me an extra day when i was out at 7 am for my flight if you get the room facing the street you wont be able to sleep i had to get anther place for the last 5 days of my trip it was really a waste of money this hotel for and was not happy with it are their staff at all DO NOT RECOMMEND TO ANYONE TO HAVE THIS EXPERIENCE
Stayed 10 nights in Apr 2025

6/10 Okay

David

Business traveler
Liked: Cleanliness, staff & service

No hubo servicio de agua corriente

La atención muy bien, la habitación limpia, cómoda y amplia. El problema fue que justo esa noche se nos informó que no contaba con agua porque el suministro se descompuso y prometieron que al día siguiente muy temprano se restablecería, pero no fue así
Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Stayed 3 nights in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the price
Stayed 7 nights in Mar 2025

10/10 Excellent

Rafaela Natividad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel está muy bonito, iluminado, céntrico, todo súper. Alta calidad por el precio. El único pero a considerar es que está en una avenida muy transitada y puede ser un poco ruidoso.
Stayed 1 night in Jan 2025

8/10 Good

Thaddaeus

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got what I needed.
Stayed 2 nights in Dec 2024

10/10 Excellent

Kenneth Oconnell, Harriman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

ken

Liked: Property conditions & facilities
Amazing
Stayed 2 nights in Nov 2024

2/10 Terrible

Liyan

Disliked: Cleanliness
Stayed 1 night in Oct 2024

2/10 Terrible

Dale

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024