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BOK21

Property class: 3

Choose dates to view prices

Photo gallery for BOK21

A narrow outdoor corridor with a wooden floor, white walls, and a black metal chair.
A modern indoor space with a green wall, a glass door, and a potted plant.
A hotel room with a large bed, a small table, a blue chair, and a view of the outside.
A staircase with white walls and green plants on either side.
A modern lobby with a reception desk, seating area, and a glass wall.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Housekeeping

Explore the area

View in a map
Bonampak, Cancun, QROO, 77500
  • Place, Benito Juarez Municipal Building
    ‪9 min walk‬
  • Place, Las Palapas Park
    ‪11 min walk‬
  • Place, Plaza Las Americas
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Habitacion Doble Individual

A hotel room with a bed, a small table with chairs, and a view of a fountain and palm trees outside.

Habitacion Doble Individual

  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Habitacion King

A hotel room with a bed, a desk with a chair, and a view through a glass door.

Habitacion King

8.0 out of 10
Very good
(5 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Habitacion Suite

A hotel room with a bed, a desk with a laptop, a chair, and a plate of fruit.

Habitacion Suite

7.2 out of 10
Good
(5 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite

A hotel room with a bed, a small table with chairs, and a view of a fountain and palm trees outside.

Suite

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Business Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Cancun

Located in Downtown Cancun within a short walk of Plaza Las Americas, BOK21 is within a few miles (5 km) of other popular sights such as Playa Tortugas. This 42-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and concierge services.

What's nearby

  • Mercado Ki Huic - 6 min walk - 0.4 miles
  • Benito Juarez Municipal Building - 9 min walk - 0.5 miles
  • Las Palapas Park - 11 min walk - 0.6 miles
  • Plaza Las Americas - 13 min walk - 0.7 miles
  • Plaza 28 - 17 min walk - 0.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪Chila & Quil - ‬8 min walk
  • ‪El Expendio Café Kobá - ‬6 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪El Polilla - ‬7 min walk
  • ‪La Casa de los Abuelos - ‬3 min walk

About this property

BOK21

Guests staying at BOK21 enjoy free WiFi in public areas, a terrace, and a garden. Free parking is included with your stay. Front-desk staff can help with concierge services, and provide local restaurant recommendations.
Guests can expect to find free WiFi and 55-inch flat-screen TVs with digital channels and Netflix. Coffee makers and free toiletries are other standard amenities.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 9:00 AM to 11:00 AM for a fee: MXN 83 to 119 for adults and MXN 83 to 119 for children

Conveniences

  • Limited-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • 6 steps to reach entrance
  • No elevator

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets or service animals

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 83 to 119 for adults, and MXN 83 to 119 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.
Property Registration Number 002-005-000911/2026

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • There are no elevators.

Property is also known as

BOK21 Hotel
BOK21 Cancun
BOK21 Hotel Cancun

Frequently asked questions

Is a free cancellation option available at BOK21?

BOK21 offers free cancellation on certain room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at BOK21?

As of Oct 31, 2026, prices found for a 1-night stay for 2 adults at BOK21 on Nov 1, 2026 start from $57, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to BOK21?

This hotel is situated in Downtown Cancun within a 10-minute walk of Ceviche Square, PlayCity Casino, and Mercado Ki Huic. You'll also find Plaza Las Americas and Ultramar Ferry Puerto Juárez within a short drive.

Is parking available on site at BOK21?

Yes, self parking is offered for free at the hotel.

Does BOK21 have a casino on the premises?

No, BOK21 doesn't have a casino.

Is there an indoor pool at BOK21?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at BOK21?

Couples staying at this hotel will appreciate amenities like Netflix as well as concierge services and a garden.

Are there hot tubs at BOK21?

No, there isn't a spa tub at this hotel.

Does BOK21 feature a restaurant that includes a breakfast menu?

BOK21 offers a cooked-to-order breakfast each morning for a surcharge though there is no restaurant.

Does BOK21 allow pets to stay for free?

No, pets and service animals aren't allowed at BOK21.

Are there connecting rooms at BOK21?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to BOK21?

The closest major airport to BOK21 is Cancun Intl. Airport (CUN), which is 10.7 mi away (21 minutes by car).

Are there rooms with balconies that I can book at BOK21?

Yes, some guestrooms at BOK21 offer a balcony and may feature city views.

BOK21 Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 79 out of 172 reviews
Rating 8 - Good. 48 out of 172 reviews
Rating 6 - Okay. 20 out of 172 reviews
Rating 4 - Poor. 10 out of 172 reviews
Rating 2 - Terrible. 15 out of 172 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not the best room but it’s great value for the money you pay. If you are planning to see the real Cancun then having a really nice room is wasted. I will stay there again.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel for three nights and had a great experience. The room was clean, comfortable, and had everything I needed during my stay. The staff were also very helpful and friendly, I would consider staying here again in the future.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente habitacuin
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
In downtown.
Stayed 6 nights in Apr 2026
Verified review

6/10 Okay

Amazing staff w e helpful
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value
Stayed 5 nights in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Ok but noisy at night because of it been on a main street
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good A/C
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 6 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Everything was really good we happy about it
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and value for the price. 10-15 minute walk to popular markets and restaurants. Room very spacious but balcony doors let all the sound from the roundabout in so vehicle noise is present all night long. Other than that, extremely happy with the stay.
Stayed 9 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness
Nice affordable hotel. Close to a lot of restaurants and bars, I took the bus down the hotel zone many times they run constantly and its less than 20 pesos. Nothing fancy but got the job done.
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 4 nights in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Clean room, very clean front desk, and friendly staff. Facilities are very outdated. The rooms could be very loud especially at night time since there is no sound insulation so you can hear everything at night, but it does the job if you're only planning to stay for a couple of days. There are very few rooms with a safe for your documents/valuables so make sure you ask for a room that has one and MAKE sure it works
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Everything was good
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff very relaxing for me to get work done. No fridge or microwave was the only complaint.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in a convenient location within walking distance of shop, restaurant and entertainment
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Nice room
Stayed 5 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The room is clean and very comfortable. Cleaned every day. The only downfall was a little bit of noise From the traffic. Other than that great place for the Price.
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
staff were great ,rooms were clean ,if you're gonna be out all day ,this is the place ,is within 10 minutes of all beaches in Cancun and alll major tourist attractions but the best part is super cheap you can't beat it.is a simple room with a nice bed , bathroom,ac,tv for the price it's great .would recommend if you just want a bed and a bathroom and are gonna be exploring Cancun
Stayed 6 nights in Dec 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the worst hotel in cancun, way better places in the area. If u dont want to sleep, be hot, be frustrated and stay in a garbage hotel this is the hotel to stay at. Never staying here again. Bok21 es basura…
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness
Yeah, just the floor was dirty
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Central area
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Clean-room, noise didn’t bother me too much but if you’re a light sleeper you may have a hard time. Friendly staff, affordable and not too far from the bus station.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The property was solid and good shape, I like the area, very safe and convenient. Great restaurants nearby and convince stores. Receptionist was nice and friendly. Rooms are a bit old but clean and door locks are strong and safe. Bathroom should have a longer curtains so that the toilet area are not flooded. So far my stay was great and easy.
Stayed 3 nights in Feb 2026