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BOK21

3.0 star property
Hotel with free parking, near Plaza Las Americas

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Photo gallery for BOK21

Relax in a serene outdoor space surrounded by lush greenery and a patio area.
Welcome to our reception area, featuring a minimalist design with a herringbone floor and comfortable seating for guests.
Staircase connects to an outdoor area, blending indoor and outdoor spaces.
Relax in this serene hotel room with a large bed, sliding glass door to a balcony, and an outdoor space with a table and chairs.
Relax in a serene space with a glass partition, green wall, and potted plant.

Popular amenities

  • Breakfast available
  • Housekeeping
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

Map
Bonampak, Cancun, QROO, 77500
  • Plaza Las Americas
    ‪13 min walk‬
  • Ultramar Ferry Puerto Juárez
    ‪6 min drive‬
  • Playa Tortugas
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

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Room options

View all photos for Suite

1 bedroom, free WiFi, bed sheets

Suite

8.0 out of 10
Very good
(1 review)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Habitacion King

1 bedroom, free WiFi, bed sheets

Habitacion King

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Habitacion Doble Individual

1 bedroom, free WiFi, bed sheets

Habitacion Doble Individual

8.0 out of 10
Very good
(1 review)
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Habitacion Suite

Habitacion Suite | 1 bedroom, free WiFi, bed sheets

Habitacion Suite

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Cancun

Located in Downtown Cancun within a short walk of Plaza Las Americas, BOK21 is within a few miles (5 km) of other popular sights such as Playa Tortugas. This 42-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and concierge services.

What's nearby

  • Plaza Las Americas - 13 min walk - 0.7 miles
  • Plaza 28 - 17 min walk - 0.9 miles
  • Ultramar Ferry Puerto Juárez - 6 min drive - 2.7 miles
  • Playa Tortugas - 8 min drive - 3.7 miles
  • Langosta Beach - 8 min drive - 4.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪KFC - ‬2 min walk
  • ‪Rolandi's - ‬5 min walk
  • ‪La Coyota - ‬5 min walk
  • ‪La Casa de los Abuelos - ‬3 min walk
  • ‪Chila y Quil - ‬9 min walk

About this property

BOK21

Hotel with free parking, near Plaza Las Americas
Guests staying at BOK21 enjoy free WiFi in public areas, a terrace, and a garden. Free parking is included with your stay. Staff members can help with accommodation requests, and provide concierge services.
Guests can expect to find free WiFi and 55-inch flat-screen TVs with digital channels and Netflix. Coffee makers and free toiletries are other standard amenities.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 9:00 AM to 11:00 AM for a fee: MXN 83 to 119 for adults and MXN 83 to 119 for children

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • 6 steps to reach entrance
  • No elevator

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 9:00 PM) and Saturday - Sunday (9:00 AM - midnight)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 83 to 119 for adults, and MXN 83 to 119 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • There are no elevators.

Property is also known as

BOK21 Hotel
BOK21 Cancun
BOK21 Hotel Cancun

Frequently asked questions

Is a free cancellation option available at BOK21?

BOK21 offers free cancellation on certain room rates. To learn more, look at the cancellation policy on our site.

What's there to do close to BOK21?

This hotel is situated in Downtown Cancun within a short 11-minute walk of Plaza Las Americas and also 17 minutes on foot from Plaza 28. You'll also find Puerto Cancun Marina Town Center and Ultramar Ferry Puerto Juárez within a short drive.

Is there parking available at BOK21?

Yes, self parking is offered for free at the hotel.

Does BOK21 have a casino on the premises?

No, BOK21 doesn't have a casino.

Is there an indoor pool at BOK21?

No, there is no indoor pool at this hotel.

What do couples enjoy most about BOK21?

Couples staying at this hotel will appreciate amenities like Netflix as well as concierge services and a terrace.

Does BOK21 have a hot tub?

No, there isn't a spa tub at this hotel.

Does BOK21 feature a restaurant that includes a breakfast menu?

BOK21 offers a cooked-to-order breakfast each morning for a surcharge though there is no restaurant.

Does BOK21 allow pets to stay for free?

No, pets and service animals aren't allowed at BOK21.

Does BOK21 have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to BOK21?

The closest major airport to BOK21 is Cancun Intl. Airport (CUN), which is 10.7 mi away (21 minutes by car).

Can I book a room with a balcony at BOK21?

Yes, some guestrooms at BOK21 offer a balcony and may feature city views.

BOK21 Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 18 out of 44 reviews
Rating 8 - Good. 13 out of 44 reviews
Rating 6 - Okay. 7 out of 44 reviews
Rating 4 - Poor. 1 out of 44 reviews
Rating 2 - Terrible. 5 out of 44 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Stayed 3 nights in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the price
Stayed 7 nights in Mar 2025

10/10 Excellent

Rafaela Natividad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel está muy bonito, iluminado, céntrico, todo súper. Alta calidad por el precio. El único pero a considerar es que está en una avenida muy transitada y puede ser un poco ruidoso.
Stayed 1 night in Jan 2025

8/10 Good

Thaddaeus

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got what I needed.
Stayed 2 nights in Dec 2024

10/10 Excellent

Kenneth Oconnell, Harriman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

ken

Liked: Property conditions & facilities
Amazing
Stayed 2 nights in Nov 2024

2/10 Terrible

Liyan

Disliked: Cleanliness
Stayed 1 night in Oct 2024

2/10 Terrible

Dale

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Michal

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Ok for a budget short trip

The hotel is relatively well located which is a positive if you want to walk to city center, but due to the missing sound insulation also a negative as there's quite some traffic at night. Staff was friendly and helpful, offered to help with luggage several times. Since the hotel doesn't have an elevator, help with heavy luggage is really appreciated. Parking is available just outside the hotel with few places reserved only for the hotel. Cleanliness and condition not 100% perfect, but for a 2** budget hotel acceptable. Wifi rather OK for simple tasks.
Stayed 1 night in Dec 2023

8/10 Good

Kathryn

Liked: Staff & service
I think that you’re getting exactly what you pay for at this property. The walls are all dinged up and the floors haven’t been swept or mopped in the rooms, the wall you share with the street is more like a garage door so every single sound comes through. The beds are rock hard but the bedding was clean. Shower had gaps and gashes in the tiles and the fixtures are rusting. Doesn’t seem to have an elevator so expect stairs to your room-as well as to enter the building itself. Front desk was kind and helped me with my bags. Small waters and granola bars were offered to guests in the lobby as well as a coffee area both in the rooms and the lobby. The Wi-Fi was very in and out and worked periodically. No landlines to make calls at the hotel. Worked in a pinch but would never stay for an extended period of time.
Stayed 1 night in Oct 2023

8/10 Good

Byron

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, but theres a lot of noisy traffic in front the hotel.
Stayed 2 nights in Jul 2023

6/10 Okay

Zoé Yunuen

Traveled with family
Disliked: Cleanliness, amenities
En los 3 días que nos hospedamos ningún día de la limpieza nos cambiaron las sábanas ni las toallas, ni las tasas y vasos que ponen en la habitación. La limpieza de cada habitación se basó en sacar la basura y tender la cama. Tampoco nunca nos pusieron de nuevo agua de cortesía. La señal de internet no es buena cuando hay varios conectados, sobre todo cuando llegan todos por la noche, ya tarde si cargan las cosas. Por las noches llega a haber olor a caño por la coladera de la regadera, recomendaría que colocaran una tapa para evitar eso. La verdad no volveré a hospedarme aquí.
Stayed 3 nights in Mar 2025

2/10 Terrible

LAURA CRISTINA

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort

MAL HOTEL

Nos fue muy mal!! Primero, en la plataforma reservamos habitación con 2 camas King size, pero al llegar al hotel no contaban con habitaciones con camas king, nos dieron una habitación con 2 camas individuales… Por otro lado, la infraestructura está muy vieja y obsoleta, las habitaciones dan al Boulevard y las ventanas de aluminio dejan pasar todo el ruido, por lo que fue imposible descansar adecuadamente…
Stayed 6 nights in Mar 2025

4/10 Poor

Andaira

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

PAOLO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo MUY bien! habitacion grande, cama comoda, todo limpio, todos muy amables, cuando estoy en cancun es mi primera opcion wifi exelente
Stayed 2 nights in Jan 2025

10/10 Excellent

Ana Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Alejandra

Stayed 2 nights in Jan 2025

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, enfrente tiene tiendas para comprar alimentos y puedes salir a caminar un rato, es muy tranquilo y seguro. Las recepcionistas súper atentas, tienes 24/7 bebidas como té o café gratis. Sin duda volvería a hospedarme aquí. Mis felicitaciones a todos los trabajadores que hacen que la estancia sea espectacular.
Stayed 1 night in Dec 2024

6/10 Okay

Jesus

Stayed 3 nights in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Miguel angel

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

2/10 Terrible

s

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Brenda M.

Stayed 1 night in Oct 2024