I called the hotel before our one-night stay to make sure the pool was open for my children. They told me yes, it was open. That’s all they said. It wasn’t until we had already gotten there, checked-in, and signed paperwork, that they said we needed to make a reservation for the pool area. Then when I asked about making a “pool reservation” for the ONE night we stayed, they said they were full for the night. They suggested we make a reservation the next morning to go swim. We took a walk passed the pool after we checked in around 3:50pm, and no one was in there. When we turned on the heat in our room because it was a little chilly, it smelled like burnt hair. We called down to the front desk to say that it smelled, and they suggested to turn it off.. After sleeping, we woke up, went to the front desk at 8am to make a “pool reservation,” and they said they were full until 1pm. Check out was at 12pm. Now how was I supposed to enjoy the pool with my children? I was completely dissatisfied with the customer service, and their dishonesty in not disclosing information about “pool reservations.” The woman at the front desk was rude. I will not be returning to the Staybridge Suites. Awful night with upset children.
Good location
I like the set up of the room...felt like a little apartment which my son liked a lot. I wish the pool was a bit warmer as that is the whole reason we came here, so my son could swim on his birthday.
Beds were comfortable and staff was very nice but the hotel itself needs a major improvement. Weak water pressure, stained furniture, curtains were discolored
The staff was very helpful and kind but when I got there I was under the impression that I would be able to sign up for a time for my kids to swim and was told the first available time was Sunday for my size of party. This was on Friday when I arrived. We also had no blanks for the pullout my son slept on just sheets.
Very nice very clean hotel, staff was very nice we really enjoyed our stay and will do it again at the same location.
The first room had odor coming out of the heater and the room smelled of cigarette smoke. The next room the shower head was broke in such a way that it could not be hung up, it had to be held and the water was so hot you either would get burnt or you took a cold shower. When we complained we were told that they are trying to regulate the water temperature and would fix the shower head. Neither happened.
I am a big fan of Staybridge Suites. This one was very clean, and the room was aesthetically appealing, as always.I really only have 3 complaints. Initially the toilet in the second bathroom was clogged (but nothing could be seen that was clogging it) and the hand held shower nozzle in the same bathroom could not be affixed to the wall because the clasp was broken. We brought both bathroom issues up to the hotel staff, and they promptly and politely fixed them. The other complaint was that the lobby and the floor our room was on continuously smelled faintly of cigarette smoke. We did NOT bring this to attention of staff, though. It was not so much an issue that it affected the air in our particular room. Otherwise, we had a wonderful stay, the staff was polite and helpful, and we will definitely stay at Staybridge Suites again.
Over all the place was nice. Big rooms, lobby/store/dining area was very nice. Good friendly people working there. Did not like the small bathroom and the window blinds did not cover the window fully. Light comes in in the morning, shining right on the bed. Our room looked like it had 5 years worth of dust on everything. When you walked around the room dust was flying everywhere. Be aware of the pool. Paint was peeling on the floor and was tracked back to our room. Ask when the last time the hot tub was cleaned, just saying.
bed bugs crawling around in the pullout sofa. bit and drew blood on one of my children
Good service and exelent for family. Breakfast and dinner was really nice. In my stay they had dinner buffet monday-thursday
Very nice place, clean, well stocked, great greeters.
We reserved a 2 bed/2bath non-smoking room and were put in a smoking room. We were then moved to a 1bed1bath room. I have asked front desk staff and emailed the manager with the contact info that they gave me and they have not credited my account or even responded
Power trouble resulting in lighting and air conditioning outages
I chose this hotel because it was near the places where I had business. I couldn't be more pleased. It's a very clean and beautiful hotel. The staff was very friendly and accommodating. I recommend this place to everyone
Never stayed at Staybridge or heard of this hotel before booking online. For the price we thought it was amazing!!! Spacious room with all of the amenities. Full kitchen, separate bedroom, and pull out bed from couch. Pool and spa were clean. Nice little workout room. Free laundry. I have had many included breakfasts at hotels and this was one of the the better ones. Women tending it were so nice and accommodating, making sure it was full and fresh. The icing on the cake was the wonderful desk attendant that let us use her phone charger because we forgot ours. When she found out it was my wife's birthday gave us a five dollar voucher to the food pantry in the lobby. If we stayed longer we would have taken advantage of the mini movie theater with free popcorn.
This hotel worked out to be perfect for our trip , comfortable rooms friendly staff
This was a stop over as part of a longer trip. The Staybridge is very convenient to I-90. The room, with a kitchen and sitting area, provided expansive comfort. The hotel staff were very pleasant and the morning breakfast was very nicely presented and provided a nice range of options, with ice cold milk. I will certainly return.
I love this place. It's smoker friendly. Staff are great. I have used this hotel every 6 momnths for years. The biggest probem I have is the cost. I live in Californis, and even the most expensive hotels cost about the samehere!
Five of us stayed in a 2 bdrm. suite for a week. All the staff were very friendly and accommodating, especially Rose. The breakfast bar was very good and had healthy choices also. We did not get a chance to eat at the buffet on Tuesday, Wednesday and Thursday nights. The pool and whirlpool were very clean. It was nice to have an exercise room and free laundry room open 24 hours. Also, we were able to use the computer room and print out our plane tickets. The only complaints were that our air conditioner wasn't up to par, and I wish there were doors at the bathroom sink for privacy.
Located within a leisurely stroll of Cazenovia Park, Staybridge Suites West Seneca, an IHG Hotel is within a few miles (5 km) of Our Lady of Victory Basilica. This 105-room, 3-star hotel has free breakfast, an indoor pool, and free in-room WiFi.
Free buffet breakfast is served on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 10:30 AM. For a nice break, mingle with other guests at the free manager's reception.
The 105 rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. 37-inch flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Coffee makers, free local calls, and safes are other standard amenities. Limited housekeeping is available.
At Staybridge Suites West Seneca, an IHG Hotel, guests enjoy features like an indoor pool, a fitness center, and free WiFi in public areas. If you plan to drive, free parking is available. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and free newspapers.
I called the hotel before our one-night stay to make sure the pool was open for my children. They told me yes, it was open. That’s all they said. It wasn’t until we had already gotten there, checked-in, and signed paperwork, that they said we needed to make a reservation for the pool area. Then when I asked about making a “pool reservation” for the ONE night we stayed, they said they were full for the night. They suggested we make a reservation the next morning to go swim. We took a walk passed the pool after we checked in around 3:50pm, and no one was in there. When we turned on the heat in our room because it was a little chilly, it smelled like burnt hair. We called down to the front desk to say that it smelled, and they suggested to turn it off.. After sleeping, we woke up, went to the front desk at 8am to make a “pool reservation,” and they said they were full until 1pm. Check out was at 12pm. Now how was I supposed to enjoy the pool with my children? I was completely dissatisfied with the customer service, and their dishonesty in not disclosing information about “pool reservations.” The woman at the front desk was rude. I will not be returning to the Staybridge Suites. Awful night with upset children.
Good location
Thank you!
I like the set up of the room...felt like a little apartment which my son liked a lot. I wish the pool was a bit warmer as that is the whole reason we came here, so my son could swim on his birthday.
Thank you for staying with us and letting us know what you liked and disliked! I hope your son enjoyed his birthday.
Beds were comfortable and staff was very nice but the hotel itself needs a major improvement. Weak water pressure, stained furniture, curtains were discolored
Thank you for your feedback!
The staff was very helpful and kind but when I got there I was under the impression that I would be able to sign up for a time for my kids to swim and was told the first available time was Sunday for my size of party. This was on Friday when I arrived. We also had no blanks for the pullout my son slept on just sheets.
Hello, Thank you so much for your recent review. I do apologize that our pool was booked up when you arrived. We hope to have it back open to full capacity when possible!
Very nice very clean hotel, staff was very nice we really enjoyed our stay and will do it again at the same location.
Thank you so much for 5/5 Kevin! We look forward to seeing you again next time!
The first room had odor coming out of the heater and the room smelled of cigarette smoke. The next room the shower head was broke in such a way that it could not be hung up, it had to be held and the water was so hot you either would get burnt or you took a cold shower. When we complained we were told that they are trying to regulate the water temperature and would fix the shower head. Neither happened.
Thank you so much for taking the time to fill out a review of our property. I do apologize about the state of your room, I will be sharing with the head of housekeeping and the front desk staff so we can better improve on how such issues are address.
I am a big fan of Staybridge Suites. This one was very clean, and the room was aesthetically appealing, as always.I really only have 3 complaints. Initially the toilet in the second bathroom was clogged (but nothing could be seen that was clogging it) and the hand held shower nozzle in the same bathroom could not be affixed to the wall because the clasp was broken. We brought both bathroom issues up to the hotel staff, and they promptly and politely fixed them. The other complaint was that the lobby and the floor our room was on continuously smelled faintly of cigarette smoke. We did NOT bring this to attention of staff, though. It was not so much an issue that it affected the air in our particular room. Otherwise, we had a wonderful stay, the staff was polite and helpful, and we will definitely stay at Staybridge Suites again.
Dear Tricia, Thank you so much for your recent review of our property! I do apologize again for the maintenance issues you experienced but I happy to hear they were handling promptly by our staff. We do appreciate your feedback about our lobby, we will use this to address that area and improve our guest experience. We look forward to your next visit!
Over all the place was nice. Big rooms, lobby/store/dining area was very nice. Good friendly people working there. Did not like the small bathroom and the window blinds did not cover the window fully. Light comes in in the morning, shining right on the bed. Our room looked like it had 5 years worth of dust on everything. When you walked around the room dust was flying everywhere. Be aware of the pool. Paint was peeling on the floor and was tracked back to our room. Ask when the last time the hot tub was cleaned, just saying.
Thank you for choosing the Staybridge Suites Buffalo South for your recent stay! I appreciate your valuable feedback to share with my team. Looking forward to seeing you on a future trip into the Buffalo area.
bed bugs crawling around in the pullout sofa. bit and drew blood on one of my children
Please contact the hotel directly to discuss this further, we take all accusations seriously. Thank you.
Thank you for your recent feedback, we apologize that our pool rules were not properly communicated.