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Recent guest reviews

I didn't like the fact the sink was outside the bathroom. But otherwise, super clean.

my room everything about it felt cozy and I was comfortable

I had a wonderful stay at this hotel. It was nice clean and quiet !!!

Clean and staff were professional We have stayed here numerous times always a pleasure

Did not like that pets are allowed, and had a dog barking incessantly. Also, when walking in to room, an employee was just about to walk in, even though the room was already made up. Also had maid enter the next morning without knocking to ask about cleaning, but we were checking out that day anyway so there was no need to clean our room before we checked out.

Where do I begin? The room refrigerator did not work, had to call twice to get a new one, the light in the bathroom was leaking water and it dripped on you when using the toilet (the guy at the front desk told me it was no big deal), it never was fixed, breakfast was 7-10 and 2 mornings there was nothing left at 9:00 am, the public waste containers in hallways and lobby were overflowing with trash. I asked if they could do anything terms of compensation but was told no because we booked through Orbitz. A terrible experience !

Great stay. Complimentary breakfast was ready on time.

On arrival our room was not properly made. Blood stain on one of the sheets, no towels in room, no shampoo or soap in room. Terrible front desk service with little or no help with any of our problems. Elevator had dog urine in it up to our room. Bathroom was used before we even stepped into our room. We checked in late our check in was at 3 it was my wedding weekend and we got into the hotel at 12:30 at night and it was a nightmare experience.

Staff was polite! Room was clean & spacious. I like the small sitting area. Fresh cookies, beers, espresso were offered from the front area. The location was very central for Long Island. Close to the main parkways. Also shopping & restaurants were very close.

Never received a print out of my bill and have a $85 charge on my card with no idea what it is.

The staff was very friendly, breakfast was convenient. I did not like that my room was across from the pool and gym. It was very loud until closing at 10pm. Also I had a small dog with me so the room placement was not very thoughtful. All of the noise upset my dog and made her bark. Dogs should be in quieter rooms in the hotel.

North Ave Garden City NY

Hotel highlights

  • Close to Roosevelt Field Mall
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Roosevelt Field Mall is within a mile (2 km) of Hyatt Place Garden City, and other popular sites like Long Island Children's Museum are within a couple of miles (3 km). This 122-room, 3-star hotel has conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

Free buffet breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Get a pick-me-up at the coffee shop/café.


Rooms

All 122 air-conditioned accommodations feature sitting areas. Guests can expect to find free WiFi and 42-inch flat-screen TVs with cable channels and pay movies. Bathrooms have hair dryers and designer toiletries. MP3 docks, refrigerators, and coffee makers are other standard amenities.


Property features

At Hyatt Place Garden City, guests enjoy features like an indoor pool, a 24-hour fitness center, and free WiFi in public areas. Self parking is available for USD 10 per night. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage. Additional amenities include conference space, a 24-hour business center, and express check-in.

Room options

Room, 2 Queen Beds, Accessible, Bathtub

2 Queen Beds | Sleeps 4

Room, Multiple Beds, Accessible

2 Queen Beds and 1 Double Sofa Bed | Sleeps 4

Standard Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed (1 King Bed)

1 King Bed | Sleeps 4

Guest reviews for Hyatt Place Garden City

Everyone (17) Couples (8) Business (2) Family (12)
4
Partner Couples

I didn't like the fact the sink was outside the bathroom. But otherwise, super clean.

By on Feb 21, 2021

Review comment responded on Feb 24, 2021

Thank you for sharing your feedback with us.

5
Everyone

By on Feb 16, 2021

Review comment responded on Feb 28, 2021

Thank you for staying with us!

4
Partner Couples

my room everything about it felt cozy and I was comfortable

By on Feb 15, 2021

Review comment responded on Feb 24, 2021

We are happy you had a great stay!

5
Partner Couples

I had a wonderful stay at this hotel. It was nice clean and quiet !!!

By on Feb 13, 2021

Review comment responded on Feb 24, 2021

Thank you for giving us a 5! We love seeing scores like that!

3
Everyone

By on Feb 9, 2021

Review comment responded on Feb 24, 2021

Thank you for staying with us!

4
Partner Couples Family

Clean and staff were professional We have stayed here numerous times always a pleasure

By on Jan 9, 2021

Review comment responded on Jan 22, 2021

Thank you for staying with us! We hope to see you back soon.

4
Everyone

By on Jan 4, 2021

Review comment responded on Jan 22, 2021

Brittany, Thank you for taking the time to answer this survey. Thank you for staying with us.

5
Everyone

By on Jan 2, 2021

Review comment responded on Jan 19, 2021

Thank you for such a great score - 5! Our team works really hard so we really appreciate your feedback.

5
Everyone

By on Dec 28, 2020

Review comment responded on Dec 31, 2020

Thank you for the 5! See you soon!

3
Family

Did not like that pets are allowed, and had a dog barking incessantly. Also, when walking in to room, an employee was just about to walk in, even though the room was already made up. Also had maid enter the next morning without knocking to ask about cleaning, but we were checking out that day anyway so there was no need to clean our room before we checked out.

By on Nov 30, 2020

Review comment responded on Dec 2, 2020

Dear Anonymous, I apologize for your experience at the property. I will make sure we work with the team on the issues that you faced. Thank you so much.

Hyatt Place Garden City

5 North Ave, Garden City, NY 11530
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