The staff was friendly and professional. The Hotel is by the highway so it is east to get to. The Hotel was clean and we felt safe in the public places.
I don’t know what it was but my son and I kept itching in our beds.
The bed iwas very uncomfortable ,other then that, it's really nice and friendly.
there was only 1 employee, Jennifer, that was friendly. Everyone else never smiled or wished us a good day. When I checked out, I was not even told “like I hope you stay with us again” etc. It’s a small thing to smile and to wish your customer a good day when they are staying with you. When I came to the counter to check out, one lady was so unfriendly, I felt like I was inconveniencing her by purchasing 3 sodas from her. You have a much to busy hotel for customers to be treated this way. But maybe that is the problem.
Very clean, very accommodating staff and stay there again
I liked that six of us were able to stay in one room. It was Spacious and very comfortable. The room was super clean and the staff at check in and check out where amazing. This hotel is well kept and you can tell there is pride behind the work they all do. I would stay here again and tell everyone about them.
Great place, great food, would highly recommend staying here and would definitely stay here again myself.
There was nothing to not like about this hotel. Rooms were clean, updated and well-appointed. The staff were friendly and accommodating. They have a nice breakfast bar with plenty of options. The location is a 30 minute drive from Niagara Falls and is right off the highway.
New. Very clean. Rooms and bathrooms were nice. Great location
Very clean, modern great location convenient to get to Niagara Falls, downtown or Williamsville. Small pool, too small for lap swim.
The pool and hot tub was excellent. The room was great. The breakfast buffet was super.
It was exactly as we expected. Staff was very friendly, patient and helpful. The room was clean. The room air was very dry which made sleeping a little difficult. Came across some utensils in the dining area with food still stuck on.
Located within a mile (2 km) of Daemen College, Hyatt Place Buffalo/Amherst is within 2 miles (3 km) of Glen Falls. This 3-star hotel has 137 guestrooms and offers conveniences like a restaurant, an indoor pool, and a 24-hour fitness center.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
All 137 soundproofed accommodations feature sitting areas. 42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries. Other standard amenities include MP3 docks, refrigerators, and coffee makers.
Built in 2015, the brand new Hyatt Place Buffalo/Amherst offers an indoor pool, a 24-hour fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle (available on request). The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include free WiFi in public areas, a business center, and coffee/tea in a common area.
The staff was friendly and professional. The Hotel is by the highway so it is east to get to. The Hotel was clean and we felt safe in the public places.
I don’t know what it was but my son and I kept itching in our beds.
Hello - I'm not sure what that may have been. Feel free to reach out to me (General Manager) at the hotel if you need to contact me further about anything regarding this
Thank you so much for your review! We're so glad you had a great time with us!!
The bed iwas very uncomfortable ,other then that, it's really nice and friendly.
Thank you for taking the time to review your stay with us.
there was only 1 employee, Jennifer, that was friendly. Everyone else never smiled or wished us a good day. When I checked out, I was not even told “like I hope you stay with us again” etc. It’s a small thing to smile and to wish your customer a good day when they are staying with you. When I came to the counter to check out, one lady was so unfriendly, I felt like I was inconveniencing her by purchasing 3 sodas from her. You have a much to busy hotel for customers to be treated this way. But maybe that is the problem.
Thank you for your review and your feedback. We apologize about your interaction you had with our front desk staff. Our team enjoys interacting with guest from all over the world. We hope to see you in the near future.
Thank you for rating our hotel and nice comments. We hope to see you again soon.
Very clean, very accommodating staff and stay there again
Thank you for your review and comments! We hope to see you again soon!
Thanks for your review!
We appreciated your feedback ! Thank you for staying with us!
I liked that six of us were able to stay in one room. It was Spacious and very comfortable. The room was super clean and the staff at check in and check out where amazing. This hotel is well kept and you can tell there is pride behind the work they all do. I would stay here again and tell everyone about them.
We are so glad you enjoyed your stay with us ! We hope to see you again!!
Thanks so much for your review!