The property looked rundown and in need of paint, but then again, the whole town looks about the same.
Complex is in desperate need of a makeover and repairs. Bathroom was in not fully operational. Room was spacious and the bed was comforatable. It was noisy at night and there always was a smell of smoke.
Stayed here quite a few times, but unfortunately after this last visit, I don’t believe I’ll ever be staying here again. The room was filthy, the towels had stains, the walls were falling apart, and the noise was unbearable. There was literally a dog left in a car, that barked the majority of the day/night, and the hotel did nothing.
Uncomfortable beds and there was mold in the caulking in the bathroom.
The sheets on both beds in one of our rooms had not been changed from previous guests. We will not be returning! You would think given the current circumstances that cleanliness would be top priority! We had stayed there before and while the facility is older it was at least clean. That was not the case this trip.
Not very welcoming. All amenities are closed. No breakfast, no services, yet you're still paying the high price. I know it's Trump country, but a little humanity and compassion could still be spared.
The room was not the cleanest. Looked nothing like what was advertised. Very dissapointed.
My room bedsheet were clean and I like how the remodel was done. I hope the exterior of the Motel will have a face lift since it looks like is falling apart. I would get rid off the bricks and use a different material. One thing I noticed that the floor was not mop and it needs to be done daily. The color grey hide the dirt but I could tell it have jot been mopped over a week. I also was disappointed about the lack of fan or AC. People smoking outside did not help if you try to open the windows.
Nothing.The indoor pool looked good but was dirty, the Jacuzzi had green alga in it. The outdoor trash cans were full and not emptied for days, the walkways had cigarette butts all over. The maid service was terrible and the trash can in my room was not emptied for 2 days and no towels were left after they cleaned my room on the 4th day so I had to go get them myself.
Dirty, loud, no breakfast, our room smelled like urine
There was no screen on the bathroom window so you couldn’t open the window when you took a shower, which has lead to black mold all around the window seal and on the shower tile which was disgusting. There was no air conditioner in the room so the room was rather warm and muggy feeling which was super uncomfortable so we had to go out and buy a fan to help with the room temperature so we could sleep at night. The indoor pool was pretty cold for being a heated pool, so we didn’t swim for long because it was too cold and we had to go sit in the hot tub to warm up before going back to our room. On a positive note the beds were comfortable and it looked like some of the room had been renovated with new flooring, a countertop and a sink but overall it was not a pleasurable experience and we will NOT be staying there again until they make a lot more improvements!
They said they were remodeling which is good but no ac and the one of the staff constantly would yell. On the plus side I did sleep surprisingly well.
For a remodel room it look like a three-year-old did it and besides all we had was hot water no cold water how crazy is that and that check in even with all my information it still took her 45 minutes to get us checked in ridiculous never again
The hotel was crawling with sketchy people. I didn't feel safe walking to my car or the pool. There were many men standing out in walkways smoking and staring at us every time we left our room. There was even a person cooking on a hot plate outside of one room.The pool area was really gross even had a bandaid hanging from the ceiling, I don't know how that happens. Just an overall uncomfortable atmosphere. Not recommended unless you want a flop house feel for your vacation.
If you want a clean and updated room to NOT stay Brookings Inn Resort. Upon entering my room I found half dozen large flies buzzing around I had to kill, never got them all. The carpet looked about 40 years old (dirty and felt as my feet were sticking to it), needless to say I didn't walk barefoot in the room. The walls looked dirty and paint was outdated as well. For $90 your better off finding a motel 6 for less money..... I would never stay here again.... These impressions are after camping for two days and any indoor commodities were welcome......that's saying A LOT...
This hotel was not fancy, but adequate. It was in a nice neighborhood. It was half the price of the other hotels around which was helpful since we have a big family.
No coffee in the room. Dirty clothes in the dresser. Window in bathroom broke would not lock.
Brookings Inn Resort places you within a short walk of Crissey Field State Park and within a mile (2 km) of Signatures Gallery. This 68-room hotel welcomes guests with in-room amenities like refrigerators, coffee makers, and TVs.
Guests can expect to find TVs and stay connected with free WiFi. Refrigerators, coffee makers, and free local calls are also available.
Brookings Inn Resort offers free WiFi in public areas and conference space. If you drive, take advantage of free parking. The 24-hour front desk has staff always at the ready.
The property looked rundown and in need of paint, but then again, the whole town looks about the same.
Dear Lael, Thank you for your insightful feedback and for staying with us again. We hope you had a good stay with us. We hope you enjoyed our location and the clean guestroom. We apologize that you felt our property looked rundown. Please rest assured this is not the standard experience our guests have. I hope you choose us again when you return to Brookings; we would be glad to host you! Thank you, Brookings Inn Resort Management
Complex is in desperate need of a makeover and repairs. Bathroom was in not fully operational. Room was spacious and the bed was comforatable. It was noisy at night and there always was a smell of smoke.
Dear Peter, Thank you for taking the time to give us your valuable feedback and for highlighting our spacious rooms with comfortable beds. We are sorry to hear that several things during your stay did not meet your expectations. Please accept my sincere apologies for the odor in your room. If you had notified our staff, they could have addressed the matter. I will certainly have a word with our housekeeping team to look into the issue. I want to apologize for any noise you experienced during your stay personally. Our guests normally find our hotel to be nice and quiet. We hope you will give us another chance to show you an improved level of tranquility. We appreciate you alerting us about the bathroom in your room and about the makeover of the guestroom. I'll forward this to our maintenance team, who will investigate and resolve the issue. Furthermore, we cannot change the past, but we will undoubtedly make amends if you give us another chance. Sincerely, Brookings Inn Resort Management
Stayed here quite a few times, but unfortunately after this last visit, I don’t believe I’ll ever be staying here again. The room was filthy, the towels had stains, the walls were falling apart, and the noise was unbearable. There was literally a dog left in a car, that barked the majority of the day/night, and the hotel did nothing.
Dear Guest, Thanks for being a guest at our hotel. Our apologies for the inconveniences you had with the stay. Our hospitality ensures a nice experience for our guests, but here something has really not worked. It is unfortunate that we could not provide you good staying experience which you really deserved. Kindly understand and give us another chance to prove ourselves. Sincerely, Hotel Manager
Uncomfortable beds and there was mold in the caulking in the bathroom.
Dear Guest Thanks for the feedback. We're delighted that you shared with us that your nice experience. I'm so pleased that you liked our comfortable bed and you enjoyed your stay. However, we are sorry for the several issues about the bathroom amenities. We will make sure all the amenities are available to guest in the proper condition, before they check-in. We promise you that you will have a wonderful experience when you visit again. Please visit us again. Sincerely Hotel Manager
The sheets on both beds in one of our rooms had not been changed from previous guests. We will not be returning! You would think given the current circumstances that cleanliness would be top priority! We had stayed there before and while the facility is older it was at least clean. That was not the case this trip.
Dear Kriste, Thanks for your comments. I’m sorry that several issues combined to make your stay less than desirable. Our sincere apologies. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience. Sincerely, Hotel Manager.
Not very welcoming. All amenities are closed. No breakfast, no services, yet you're still paying the high price. I know it's Trump country, but a little humanity and compassion could still be spared.
Dear Guest, Thank you for the review. I’m sorry to hear that you such a disappointing experience at our hotel. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience. Sincerely, Hotel Manager.
The room was not the cleanest. Looked nothing like what was advertised. Very dissapointed.
Dear Guest, Thank you for choosing us and for sharing your experience. It is highly regrettable that your stay with us was a huge disappointment. We are too concerned with the quality of the service, which you received. Please accept our sincerest apologies for such inconvenience caused that you had to face. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided. Thank you for staying and we hope you give us another chance to show you how great our hotel is. Sincerely, Hotel Manager
My room bedsheet were clean and I like how the remodel was done. I hope the exterior of the Motel will have a face lift since it looks like is falling apart. I would get rid off the bricks and use a different material. One thing I noticed that the floor was not mop and it needs to be done daily. The color grey hide the dirt but I could tell it have jot been mopped over a week. I also was disappointed about the lack of fan or AC. People smoking outside did not help if you try to open the windows.
Dear Guest, Thank you for your stay. I am very happy to hear that you like our spacious and remodel rooms. Very much disappointed about the inconvenience due to several issues related to exterior remodel. We shall surely check and take action for improvement. I hope you will visit us again. Sincerely, Hotel Manager
Dear Jaye,Thank you for rating your stay at Brookings Inn Resort. We hope to host you again for your next trip to Brookings to serve you a more comfortable stay and enhanced experience.Kind Regards,Brookings Inn Resort Management