This hotel was loud, needed updating, had disorganized staffing and in a not so great neighborhood. Stay elsewhere!
The check in staff was rude. Very rude. The curtains in the room wouldn’t block out the bright street lights. It’s in the downtown area and a street performer played 5 gallon bucket drums late into the evening
Always love staying at an Indigo hotel when I can. The Birmingham location at Five Points is wonderful! Great staff. We had a very minor problem w/ our room and they were on top of it. Everything fixed in minutes.
the elevator light was out=pitch black to the 6th floor.
There was a nice fragrance throughout the facility, but there was also a Dusty smell. The bathroom in my room smelled a bit mildewy. Overall great facility though
Great location. Inconvenient to have to use valet parking.
Parking in the parking deck and having to walk around the block dragging my luggage.
Room was really hot and the a/c barely got it cool enough to sleep in. I had to sleep with all covers off me. Showering warms the unit up faster than the a/c can cool it. It just doesn’t work like a normal a/c at any other place or at my home. Left it on 65 cool and on instead of auto and still barely worked. It was on 70 something when we arrived and it was crazy hot.
No hot water in sink and shower. Called and they did send maintenance so I thought the issue had been resolved but when I had to get up early to get ready for an event it had not been fixed. The shower was freezing. They should have told me that it wasn’t fixed and should have moved me to a new room. I called and complained they said they would tell the GM and give me a credit on my room which was never done.
Will not want to stay there again, with better options so close
Located in Five Points South within a short walk of University of Alabama-Birmingham, Hotel Indigo Birmingham Five Points S - UAB is within a mile (2 km) of other popular sights such as McWane Science Center. This 4-star hotel has 63 rooms and welcomes guests with a restaurant, a 24-hour fitness center, and free in-room WiFi.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Order from room service to satisfy your hunger without leaving your room. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to 10:30 AM.
The 63 accommodations feature 10 bedrooms. 42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport Egyptian cotton sheets and bathrooms offer rainfall showers, hair dryers, and free toiletries. IPod docks, coffee makers, and free weekday newspapers are other standard amenities.
At Hotel Indigo Birmingham Five Points S - UAB, guests have access to a 24-hour fitness center, free WiFi in public areas, and a business center. Valet parking is offered for USD 22 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include a computer station, express check-in, and express check-out.
This hotel was loud, needed updating, had disorganized staffing and in a not so great neighborhood. Stay elsewhere!
We're sorry you were unhappy we will work hard to fix the issue you experienced. Thanks for letting us know.
The check in staff was rude. Very rude. The curtains in the room wouldn’t block out the bright street lights. It’s in the downtown area and a street performer played 5 gallon bucket drums late into the evening
Thank you for your response as we will address these issues. We appreciate your feedback
Always love staying at an Indigo hotel when I can. The Birmingham location at Five Points is wonderful! Great staff. We had a very minor problem w/ our room and they were on top of it. Everything fixed in minutes.
Thanks for staying with us. We appreciate your feedback
the elevator light was out=pitch black to the 6th floor.
Thanks for staying with us. We appreciate your feedback! They say were haunted.. : )
There was a nice fragrance throughout the facility, but there was also a Dusty smell. The bathroom in my room smelled a bit mildewy. Overall great facility though
Thanks for staying with us. We appreciate your feedback! We will continue working on improvements.
Great location. Inconvenient to have to use valet parking.
Parking in the parking deck and having to walk around the block dragging my luggage.
Thank you