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Recent guest reviews

Checked in a my toilet was broken and shower drain didn’t drain water out reported it to management and general manager Mrs Rita ignored the issues until I emailed guest services and IHG properties and after staying in hotel for 2 nights then maintenance fixed my toilet but never fixed my shower drain I would never advise none to stay at this hotel indigo it is poorly managed

When checking in my bathroom was not clean, but my overall stay was great.

Appeared to be old property that was recently updated. Likely breakfast. Close to restaurants and medical facilities.

Friendly people. Staff is amazing. But shabby conditions for an Indigo. Bar wasn't open two of the nights because "there was no bartender". No breakfast on Monday morning. No water in the rooms. Asked for coffee maker but they didn't bring cups, sugar, etc. Wouldn't stay again...

The front desk clerk- Eric- was awesome! And the location was great.

Great trendy hotel. Walking distance to shops and restaurants.

The staff is super friendly. Also decent workout facility for a hotel gym. Very good location.

staff was great. Shower had large amounts of mold in it.

Good location, lacked charm and not very clean. Unfriendly reception.

This hotel was loud, needed updating, had disorganized staffing and in a not so great neighborhood. Stay elsewhere!

The check in staff was rude. Very rude. The curtains in the room wouldn’t block out the bright street lights. It’s in the downtown area and a street performer played 5 gallon bucket drums late into the evening

Always love staying at an Indigo hotel when I can. The Birmingham location at Five Points is wonderful! Great staff. We had a very minor problem w/ our room and they were on top of it. Everything fixed in minutes.

the elevator light was out=pitch black to the 6th floor.

There was a nice fragrance throughout the facility, but there was also a Dusty smell. The bathroom in my room smelled a bit mildewy. Overall great facility though

Great location. Inconvenient to have to use valet parking.

Parking in the parking deck and having to walk around the block dragging my luggage.

Room was really hot and the a/c barely got it cool enough to sleep in. I had to sleep with all covers off me. Showering warms the unit up faster than the a/c can cool it. It just doesn’t work like a normal a/c at any other place or at my home. Left it on 65 cool and on instead of auto and still barely worked. It was on 70 something when we arrived and it was crazy hot.

20th Street South Birmingham AL

Hotel highlights

  • Walking distance to University of Alabama-Birmingham and University of Alabama Hospital
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Downtown Birmingham within a short walk of University of Alabama-Birmingham, Hotel Indigo Birmingham Five Points S - UAB, an IHG Hotel is within a mile (2 km) of other popular sights such as McWane Science Center. This 4-star hotel has 63 rooms and welcomes guests with a restaurant, a 24-hour gym, and free in-room WiFi.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Order from room service to satisfy your hunger without leaving your room. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

The 63 accommodations feature 10 bedrooms. 42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport Egyptian cotton sheets and bathrooms offer rainfall showers, hair dryers, and free toiletries. IPod docks, coffee makers, and free weekday newspapers are other standard amenities.


Property features

At Hotel Indigo Birmingham Five Points S - UAB, an IHG Hotel, guests have access to a 24-hour gym, free WiFi in public areas, and a business center. Valet parking is offered for USD 27 per day. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and concierge services. Additional amenities include a computer station, express check-in, and express check-out.

Room options

Standard Suite, 1 Bedroom, Non Smoking

1 King Bed | Sleeps 2

Standard Suite, 1 Bedroom, Non Smoking

2 Double Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Standard Room, Non Smoking

1 Double Bed | 2 Twin Beds | Sleeps 2

Guest reviews for Hotel Indigo Birmingham Five Points S - UAB, an IHG Hotel

Everyone (8) Couples (3) Family (8)
1
Everyone

Checked in a my toilet was broken and shower drain didn’t drain water out reported it to management and general manager Mrs Rita ignored the issues until I emailed guest services and IHG properties and after staying in hotel for 2 nights then maintenance fixed my toilet but never fixed my shower drain I would never advise none to stay at this hotel indigo it is poorly managed

By , from Jack on Sep 4, 2021

Review comment responded on Sep 5, 2021

Thanks for your feedback! We apologize for the inconvenience with your stay and your interactions with maintenance and management. We wish we could've been more attention and resolved your issues on the initial encounter.

3
Family

When checking in my bathroom was not clean, but my overall stay was great.

By on Jun 2, 2021

Review comment responded on Jun 8, 2021

Thank you for letting us know about your recent stay with us. We apologize that we fell short of your guest expectations. We hope to see you again soon! Thank you, Karla Hughes

4
Family

Appeared to be old property that was recently updated. Likely breakfast. Close to restaurants and medical facilities.

By on May 26, 2021

Review comment responded on May 26, 2021

Thank you for your recent review from your stay with us. We look forward to seeing you again in the future! Thank you, Karla Hughes

2
Business Business

Friendly people. Staff is amazing. But shabby conditions for an Indigo. Bar wasn't open two of the nights because "there was no bartender". No breakfast on Monday morning. No water in the rooms. Asked for coffee maker but they didn't bring cups, sugar, etc. Wouldn't stay again...

By on Apr 22, 2021

Review comment responded on Apr 23, 2021

Thank you for letting us know about your recent stay with us. We apologize that we fell short of your expectations. Guest satisfaction is our top priority and when we fall short that is unacceptable We hope in the future that you will give us another chance to turn a negative experience into a positive and rewarding stay! Thank you, Karla Hughes .

5
Family Family

The front desk clerk- Eric- was awesome! And the location was great.

By on Apr 12, 2021

Review comment responded on Apr 12, 2021

Thank you for letting us know about your stay with us. Hope to see again soon! Thank you, Karla Huges

5
Partner Couples

Great trendy hotel. Walking distance to shops and restaurants.

By on Mar 19, 2021

Review comment responded on Mar 19, 2021

Thank you for your recent review about your stay with us. We look forward to seeing you again soon! Karla Hughes

5
Business Business

The staff is super friendly. Also decent workout facility for a hotel gym. Very good location.

By on Feb 23, 2021

Review comment responded on Feb 23, 2021

Thank you for letting us know about your recent stay with us. We look forward to seeing you again soon. Karla Hughes

3
Family

staff was great. Shower had large amounts of mold in it.

By , from Birmingham, AL on Dec 21, 2020

Review comment responded on Dec 24, 2020

Thank you for choosing our hotel. We do apologize for not meeting your expectations. We will make necessary changes to improve the rooms.

3
Everyone

Good location, lacked charm and not very clean. Unfriendly reception.

By on Dec 9, 2020

Review comment responded on Dec 12, 2020

Sorry we did not meet your expectations. But we will strive to do better. Thank you

5
Everyone

By on Nov 26, 2020

Review comment responded on Nov 28, 2020

Thank you

Hotel Indigo Birmingham Five Points S - UAB, an IHG Hotel

1023 20th Street South, Birmingham, AL 35205
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