The Spencer on Byron Hotel4.5 out of 5.0
Recent guest reviews
We stayed for two nights at this hotel. An excellent facility with nice rooms, some with harbor views - good buffet breakfast, and a good formal restaurant, Thyme. If you are driving, it is convenient because they have on-site parking - but to get to downtown Auckland, you have to cross the bridge.
At $170 for the night it “is what it is. Nothing fancy and we didn’t have a great level of expectation going in. However, the smell of sewerage from the bathroom drain and the outside balcony was unexpected not to mention unpleasant and it didn’t improve during our stay. The button to flush the toilet was broken and you had to lift it out to get it level to flush. So annoying and unnecessary. The room was clean so credit to housekeeping. We were on level 7 so had a view over the ocean which was pleasing. Parking was $25 however you could park for free on the street between certain hours which we weren’t advised of at check-in of course. Good location for getting on motorways but we personally wouldn’t stay again - if you’re not after anything flash then it is okay.
The service received was beyond amazing!!! The view from the room and location was 5 star!!! Will definitely return for a longer stay. Thank you team for making our stay the best we ever got at any hotel we have been to!! And the package deal was worth the purchase!!
Matisha (the duty manager) is kind, polite and very accommodating. Requests put through the front desk were always carried out on time and without any reservation. The view is extreme PLUS, access to cafes, shops, malls and most importantly, the beaches are minute-walk! It's a paradise on steroid! Food served second to none and cocktail selection is superb.
It’s hard to know where to start, so I’ll just start at the start. The Spencer on Byron was booked and paid for in advance by the company I work for. Booked for the out of town staff and our other halves who traveled to Auckland to attend our work Christmas Party. We were booked in for 2 nights. My partner was going to check in first because I was at work, in meetings all day, for two days before our big function on the Friday night. My partner arrived at the check in desk to check in, remember we had already booked and paid for a corporate booking? She was told the room would need to be paid for before checking in, this was incorrect and my partner advised the hotel accordingly. I was unable to be contacted. My partner lets call her my ‘wife’ because the hotel assumed she was and referred to her as such. We aren’t married but ‘wife’ is shorter to write than partner, was already tired and sore after a long journey and a fall. The hotel then agreed to let her have access to the room and we would sort out the details later. Once in the room she was contacted again by reception to say that payment would be required. Payment was made, as the assumption by my ‘wife’ was that we were paying for the accommodation and would be claiming the cost back via expenses. This made her extremely unhappy, as we hadn’t budgeted for 2 nights expensive hotel expenses. A text was sent to me. I was able to read it in a break and went straight to the CEO of our company to ask if we were supposed to be paying for the hotel, the answer was no, the hotel is already paid for. The hotel was called. 1) So your first crime was to stress out my ‘wife’ and make her cry about having to foot a giant hotel bill she wasn’t expecting. Then…. When you were challenged on charging people for things you shouldn’t have charged for, you lied to her saying it was just a security deposit. No hotel in the world that I am aware of takes the entire cost of the stay as a security deposit. 2) Your second crime is lying to my “wife’ to cover your own incompetence. Then…When I came back to the Hotel to remonstrate with you for being incompetent, making my ‘wife’ cry and lying to her, you dug a new hole. Your person at the desk started patronizing me and my ‘wife’ for not understanding it was quite normal to charge a security deposit and the staff member who took money the hotel had already been paid from guests was in the right. We informed her that it was not normal to charge the full amount of the stay as a security deposit and nor was it acceptable to be rude and patronizing while also being incorrect and misinformed and justifying the taking of money you weren’t entitled to off your guests. 3)Your third crime is employing incompetent, rude, patronizing desk staff who try to suggest your guests aren’t sophisticated enough to understand things like security deposits. It was not a security deposit, we were charged for a room we had already paid for. My CEO was horrified at your treatment of a guest of his company and assured me my ‘wife’ would be receiving a groveling apology and a gift from the hotel to try to make up for the appalling treatment and behaviour. Nothing of that nature was forthcoming by the way. We went to our room, sat on the balcony and enjoyed the view. In the morning I went to work, my ‘wife’ left the room at 8:45am as they were servicing the room next door. My wife returned to the room at 2pm to find the room hadn’t been serviced. She called reception who advised rooms were serviced up until 5PM. I returned to the room at 5:30pm to find my ‘wife’ to be in a less than best-pleased mood and the room still not serviced. I went to reception to ask why the room hadn’t been serviced and remonstrate further to the mounting incompetence of the staff in general. I advised reception that we would be out of the room from 7pm until late and we would expect the room to be serviced by the time we returned. We were promised this would happen. Meanwhile, my wife had to call 3 times to get some tea bags sent to the room. 4)Your 4th crime is being slow to get tea to an Englishwoman A manager arrived at the door with sincere apologies, and handed us two drinks vouchers, beer or wine only of course. No Gin &Tonic for us then. We returned to the room at about 11pm, a reader who has made it this far would be surprised to learn the room hadn’t been serviced. I went to reception when I would far rather have gone to bed to remonstrate further, “Can you literally do nothing right? Are you doing this on purpose? Are we on Candid Camera? Is this some sort of Hotel reality show?” It’s staggering that you could be so useless by accident. 5)Your 5th crime is making me come to reception to argue with you when I should be able to go to bed, and still not servicing the room. I was offered an upgrade, it was now 11:30 at night and we were checking out at 7am. Your solution was for us to up sticks from our unmade room, pack our things and move somewhere else. Rubbish! Just do your job; your house keeping staff have just one job, house keeping. Keep your house. A manager came to the room to take photos. We just want to go to bed now please, it’s late, please leave us alone. 6)Your 6th crime is not servicing the room While we are on the subject of beds, and rooms. Your rooms are very, very average, dowdy, plain, a bit shabby. This is not a smart hotel; this is a tall and not very good motel in terms of room quality. The beds are on casters, designed to make the invisible housekeeping staff’s job easy to roll the beds around the room. What that means to your guests though, is if you sit up in bed and lean on the wall, the bed rolls away from the wall so your pillows fall to the floor behind the bed. You’ve designed your beds for the comfort of your staff rather than your guests. No, seriously, you have. This is not a quality hotel, not by a long stretch. 7) Your 7th crime, which is really a misdemeanor is charging too much for a very ordinary quality hotel and misrepresenting it as a good hotel. Thankfully morning came and we were able to leave. I advised reception there had better not be any charges on my bill. They wanted $40 for two nights parking. I suggested they might like to waive the parking fee. I’ll not be the least bit surprised if that fee turns up on our company doorstep. You literally did nothing right apart from issue a key to the door.
Some initial trouble with the baby sitters listed on their website. However, when I contacted the hotel about it, they sorted it and the babysitter they got was fantastic! One odd thing was no lock on the toilet door. Everything was clean and well presented. Fantastic location.
I spent 3 nights at the Spencer due to business in the area. The location was great, a few minutes walk to the beach and good local restaurants. My room was very clean and spacious with a good view of the city but could really do with a re-furb/ some modernization. The furniture was very dark and outdated, the lighting in the kitchen area was dreadful. I had room service for breakfast on my first morning but the tray was still in my room when I returned after work that day - not a good look! I ate with a colleague in the restaurant one night, an excellent meal with great service. We would've eaten in the hotel again if a more casual dining choice was available i.e another restaurant. Overall a comfortable stay for business but I wouldn't stay for a weekend as rooms depressing and too expensive.
Spent one night there recently. For one room $300. The room was shabby and tired. Nice staff but nothing else. I believe that as a New Zealander I was charged more than overseas persons as it isn't NZ owned and not after this clientele.
I was in New Zealand last month and my stay was in The Spencer on Byron hotel Takapuna and I must say one of the finest Hotels I have been too. The services given to us was top class and the staff was extremely helpful and polite. I still remember the manager Mohit Mavi and Harsh Gotri receptionist amazing chaps. It is difficult for anyone to manage in an unknown place but these guys helped us a lot and guided us in every situation. I should say if you are in Auckland North shore then Spencer on Byron is the best suit for you. :) Sanmeet Singh
Hotel was great. Clean, modern and all conveniences. Bit of confusion upon checking in and out. Paid the room rate plus an expected $100 (for incidentals) So the amount was blocked on my account. When checking out the only charges applicable was the room. So was told the account amount would be unblocked and the $100 would show in my account in 4-5 days. What the hell. They took the money and then there was going to be a delay in the balance being refunded. I don't think so. Upon querying it with another staff member was assured that the money had already been refunded but the record would not show until 4-5 days. First time I had experienced this. Normally a hotel would take an imprint of your credit card. Felt this kind of ruined our experience of a nice night out.
Reviews from Trip Advisor
77% of guests recommend this hotelTotal of 791 reviews