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Ascotia off Queen

3.0 star property
Hotel with a restaurant, steps from Queen Street Shopping District

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Photo gallery for Ascotia off Queen

Executive Room | Iron/ironing board, free WiFi, bed sheets
Superior Room | Iron/ironing board, free WiFi, bed sheets
Front of property
Lobby sitting area
Reception

Reviews

7.4 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Bar
  • Breakfast available
  • Laundry
  • Parking available

Explore the area

Map
3 Scotia Place, Auckland, 1010
  • Sky Tower
    ‪11 min walk‬
  • SkyCity Casino
    ‪11 min walk‬
  • Auckland Ferry Terminal
    ‪20 min walk‬
  • Auckland (AKL-Auckland Intl.)
    ‪23 min drive‬

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Room options

View all photos for Executive Room

Executive Room | Iron/ironing board, free WiFi, bed sheets

Executive Room

  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Apartment

Iron/ironing board, free WiFi, bed sheets

Two Bedroom Apartment

  • 646 sq ft
  • City view
  • Sleeps 5
  • 2 Twin Beds and 1 Queen Bed

View all photos for Queen Room

Iron/ironing board, free WiFi, bed sheets

Queen Room

  • 183 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

Twin Room | Iron/ironing board, free WiFi, bed sheets

Twin Room

  • 183 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for King Room

Iron/ironing board, free WiFi, bed sheets

King Room

  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

Iron/ironing board, free WiFi, bed sheets

Superior Room

  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Studio

Iron/ironing board, free WiFi, bed sheets

Superior Studio

  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room

Iron/ironing board, free WiFi, bed sheets

Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Two Bedroom Apartment

Iron/ironing board, free WiFi, bed sheets

Two Bedroom Apartment

  • Sleeps 5
  • 2 Twin Beds and 1 Queen Bed

View all photos for Queen Room

Iron/ironing board, free WiFi, bed sheets

Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room

Iron/ironing board, free WiFi, bed sheets

Executive Room

  • Sleeps 2
  • 1 King Bed

View all photos for King Room

Iron/ironing board, free WiFi, bed sheets

King Room

  • Sleeps 2
  • 1 King Bed

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Individually decorated, individually furnished, desk, laptop workspace

Mercure Auckland Queen Street

Auckland Central Business District
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
8.8 out of 10, Excellent, 394 reviews
The price is $96
$83 nightly
$96 total
Total includes taxes and fees
Jun 19 - Jun 20
Mercure Auckland Queen Street

About the neighborhood

Auckland

Located in Auckland Central Business District, Ascotia off Queen is adjacent to Queen Street Shopping District and within a 5-minute walk of other popular sights like University of Auckland. This 82-room, 3-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi.

What's nearby

  • Queen Street Shopping District - 1 min walk - 0.0 miles
  • University of Auckland - 3 min walk - 0.2 miles
  • Sky Tower - 11 min walk - 0.6 miles
  • SkyCity Casino - 11 min walk - 0.6 miles
  • Auckland Ferry Terminal - 20 min walk - 1.1 miles

Getting around

  • Gaunt Street Tram Stop - 4 min drive
  • Auckland Britomart Station - 20 min walk
  • Auckland Intl. Airport (AKL) - 26 min drive

Restaurants

  • ‪St Kevins Cafe - ‬3 min walk
  • ‪Chadam - ‬4 min walk
  • ‪Bestie Cafe - ‬3 min walk
  • ‪Eight at Cordis, Auckland - ‬3 min walk
  • ‪The Whitelady K Road - ‬3 min walk

About this property

Ascotia off Queen

Hotel with a restaurant, steps from Queen Street Shopping District
Guests staying at Ascotia off Queen enjoy free WiFi in public areas, laundry facilities, and a vending machine. Self parking is available for NZD 35 per night. Multilingual staff at the 24-hour front desk can assist with luggage storage, tours or tickets, and dry cleaning/laundry. Additional amenities include a TV in a common area and a water dispenser.
Guests can expect free WiFi and 32-inch plasma TVs with satellite channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include refrigerators, electric kettles, and free local calls. Change of towels is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

Chinese (Mandarin), English, Filipino

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured self parking on site (NZD 35 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 9:30 AM for a fee: NZD 20 for adults and NZD 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle tours
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • Built in 1996
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Refrigerator
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 3.15 percent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for NZD 35 per night
  • Cribs/infant beds are available for NZD 25 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: NZD 250.00 per stay
  • Breakage deposit: NZD 250.00 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately NZD 20 for adults and NZD 10 for children
  • Secured self parking fee: NZD 35 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: NZD 25 per night
  • Rollaway bed fee: NZD 35 per night
  • Credit card charges are subject to a surcharge of 3.15 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a smoke detector and window guards.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • Noise-free rooms can't be guaranteed.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Ascotia
Ascotia off Queen
Ascotia off Queen Auckland
Ascotia off Queen Hotel
Ascotia off Queen Hotel Auckland
Ascotia Off Queen Auckland, New Zealand
Ascotia off Queen Hotel
Ascotia off Queen Auckland
Ascotia off Queen Hotel Auckland

Frequently asked questions

Is free cancellation available at Ascotia off Queen?

Ascotia off Queen offers free cancellation on some room rates. For specific requirements, review the cancellation policy on our site.

What's there to see near Ascotia off Queen?

This hotel is situated in Auckland Central Business District within a short 13-minute walk of Sky Tower and also 1 minutes on foot from Queen Street Shopping District. You'll also find SkyCity Casino and Queens Wharf within a short drive.

Is there parking available at Ascotia off Queen?

Yes, secured parking is offered for NZD 35 per night. Though parking is available on request, accessible parking and bicycle parking are also available.

Does Ascotia off Queen include a casino?

No, Ascotia off Queen doesn't have a casino.

Will I find an indoor pool at Ascotia off Queen?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Ascotia off Queen?

Couples staying at this hotel will appreciate amenities like a rainfall showerhead as well as a bar and a restaurant.

Are there hot tubs at Ascotia off Queen?

No, there isn't a spa tub at this hotel.

Does Ascotia off Queen have a restaurant that serves breakfast?

Yes, Ascotia off Queen serves continental breakfast each morning for a surcharge from its restaurant.

Will Ascotia off Queen allow pets to stay for free?

No, pets aren't allowed at Ascotia off Queen though service animals are welcome.

Are there connecting rooms at Ascotia off Queen?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Ascotia off Queen?

The closest major airport to Ascotia off Queen is Auckland Intl. Airport (AKL), which is 13.3 mi away (26 minutes by car).

Are there rooms with balconies at Ascotia off Queen?

No, there aren't any guestrooms with balconies at Ascotia off Queen.

Ascotia off Queen Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 270 out of 1000 reviews
Rating 8 - Good. 379 out of 1000 reviews
Rating 6 - Okay. 179 out of 1000 reviews
Rating 4 - Poor. 109 out of 1000 reviews
Rating 2 - Terrible. 63 out of 1000 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Dwayne

Business traveler
Clean and comfortable.
Stayed 4 nights in Mar 2025

4/10 Poor

Lynette

Disliked: Room comfort

BEWARE!

Checkin was terrible! Despite having prepaid 2 nights and had stayed there on 2 previous occasions I was asked for photo ID. AS I wasnt driving and naturally didnt have my passport as I am a Kiwi travelling in NZ That wasnt possible. Despite arguing my case they were not going to allow me to stay. I have NEVER been asked this in the past at any NZ accomodation and certainly never been refused a stay. After much searching I luckily found a photo on my phone from 2 years ago of my passport which they finally accepted as ID. Interestingly 2 days later I was staying at an hotel in Wellington for a night and was NOT required to produce photo ID This is unacceptable and I will NEVER stay at Ascotia again
Stayed 2 nights in Mar 2025

8/10 Good

Steph

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Amazing staff member who checked us in - parking was awfully tight to get in and out of and limited Would have been nice to have teabags for morning cuppa - green tea is an odd acquired choice - was a nice quiet hotel - lovely place to stay though
Stayed 2 nights in Mar 2025

8/10 Good

Michael

Stayed 3 nights in Feb 2025

8/10 Good

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room but clean
Stayed 1 night in Mar 2025

4/10 Poor

Amrit

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Joshua

Stayed 5 nights in Feb 2025

8/10 Good

Patrice

Liked: Cleanliness, staff & service
Very friendly staff
Stayed 3 nights in Feb 2025

6/10 Okay

mark

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Noisy, door had gaps could here everything
Stayed 1 night in Feb 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

2/10 Terrible

TODD, Edina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Never would I have expected a hotel to not have air conditioning! Although there was an A/C wall unit, it did not work. We had to open the windows and use a fan to try to survive the warm night. It was still uncomfortably hot, and with the open windows we heard loud street noise all night. It was awful! We heard some other guests complain that they did not even have a fan. Separately, we did not have soap or shampoo in our shower. I brought this to the attention of the front desk three times over eight hours until I finally asked them to hand the soap to me so I could put it in the room. Even though we had made a non-refundable payment covering two nights, we left after one night and moved to another hotel. Although the nightly rate for this hotel is lower than other hotels nearby, it was not worth it to us.
Stayed 2 nights in Feb 2025

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
It’s nice , quiet, convene
Stayed 2 nights in Feb 2025

8/10 Good

eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel at reasonable price

Great hotel in a quiet area. Room was a good size and was very clean. Staff was very nice. And its only 10-15 minutes walk from restaurants and bars
Stayed 3 nights in Feb 2025

10/10 Excellent

dave

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great place to stay

great place to stay. nice and quiet with good service
Stayed 1 night in Feb 2025

4/10 Poor

Bradley

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

4/10 Poor

Faaolataga

Disliked: Cleanliness, staff & service, property conditions & facilities
- Electricity not working - Missed towels (didn’t get both towels) - Not updated website (buffet breakfast not available) - Dirty bed sheets (blood stains) - No air conditioning - Handwash and shampoo smelt like detergent - Very run down and not aesthetically pleasing - No room for suitcases - Unsafe PowerPoints for electrical appliances kettle (room808) - The little fan provided was filled with dust The bathroom was the nicest part of the room. Thank you
Stayed 5 nights in Feb 2025

2/10 Terrible

Scott

Traveled with partner
Disliked: Property conditions & facilities
On arrival told air con was not workig in the building in NZ hottest tie of year. We were offered a fan, which died very early in the evening. Also found that our Queen room was actually a twin (which we took becuase it was so hot and uncomfortable in the room) Toilet cistern would not full and I had to adjust to get it fixed The drain in the shower only worked slowly so it overflowed. Door on the shower had a broken hinge and left a hole that water went onto the toilet. I had been there before and it was fine, but there has obviously been no maintenance or improvements over the last half dozen years - avoid this hotel now
Stayed 2 nights in Jan 2025

4/10 Poor

Ran

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty floor - there was a chocolate wrapper when I entered my room. Looks like it was not vacumed. Breakfast - they admitted me to their breakfast at 9:30am but was told to hurry up because they will be closing in 20min. Fire alarm - false fire alarm at the first day of my stay. It was such a hussle. Aircon - aircon unit does not work so I need to turn on the fan. Toilet - the shampoo and body wash was not refilled.
Stayed 2 nights in Jan 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value for money
Stayed 1 night in Jan 2025

10/10 Excellent

dave

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Great pla ce to stay.great service and clean and safe
Stayed 1 night in Jan 2025

4/10 Poor

Lori

Disliked: Cleanliness, property conditions & facilities
The curtain rods didn’t even go across the window so curtains could shut and light coming through, tv in weird spot and couldn’t figure out how to use. Bed was quite comfy.
Stayed 1 night in Jan 2025

8/10 Good

Vogel

Liked: Cleanliness, property conditions & facilities, room comfort

Pleasantly surprised

I was concerned about the negative reviews, but I was pleasantly surprised. Excellent and efficient check-in/check-out. Welcoming staff. Very quiet night. Easy to reach, not on a busy street (dead end). The room and bathroom are small but functional. If you are picky, you would find a few things that would benefit minor repair or painting but rally nothing major.
Stayed 1 night in Jan 2025

2/10 Terrible

Jarna

Stayed 4 nights in Oct 2024

8/10 Good

Stephen

Liked: Cleanliness
Overall experience was good , air conditioning did not work, it basically located on top of a hill, not too bad if you don't mind walking up a steep hill.
Stayed 4 nights in Nov 2024

8/10 Good

Kevin

Location, price, staff were great
Stayed 2 nights in Jan 2025

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