I checked in late and was informed that we would receive a gift i the room for being placed in a room with NO view. I was also informed by the same staff the next day a basket of fruit would be in our room and we never received it. The hotel and other staff were GREAT maybe the front desk persons should not say nor make a promise for something they would not provide.
The hotel was perfectly located near the waterfront. They were great restaurants with incredibly knowledgeable staff. They did not push excessive amounts of food. The price was more than fair and the rooms are spacious. Highly recommended
Located in Auckland Central Business District, The Grand by SkyCity is next to popular attractions like Sky Tower and SkyCity Casino. This 312-room, 5-star hotel has a full-service spa, a casino, and 15 restaurants.
There are multiple options for onsite dining with 15 restaurants, including Gusto at The Grand, which specializes in Italian cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 4 coffee shops/cafés. Full breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
All 312 rooms feature minibars, coffee makers, and free newspapers. Guests can expect free WiFi and plasma TVs with satellite channels and pay movies. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus. Other standard amenities include laptop-compatible safes, phones, and ironing boards.
Guests of The Grand by SkyCity have access to a full-service spa, a casino, and an indoor pool. Parking is available for NZD 35 per night (NZD 55.00 per night for valet parking), and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this luxury hotel include a fitness center, a sauna, and free WiFi in public areas.
I checked in late and was informed that we would receive a gift i the room for being placed in a room with NO view. I was also informed by the same staff the next day a basket of fruit would be in our room and we never received it. The hotel and other staff were GREAT maybe the front desk persons should not say nor make a promise for something they would not provide.
Thank you for your feedback, I am sorry to hear that you did not receive your fruit basket. Unfortunately we have been very busy with all of our Harbour View Rooms fully booked and I do hope we can offer this room on your next stay
Thanks for your 5/5 review
The hotel was perfectly located near the waterfront. They were great restaurants with incredibly knowledgeable staff. They did not push excessive amounts of food. The price was more than fair and the rooms are spacious. Highly recommended
Thank you for recommending us, the team will delighted you enjoyed your stay and we hope to welcome you back soon.
Thank you for taking the time to leave a review of your recent stay at the Grand Hotel. We hope to have the opportunity to welcome you back in the future.