Ratings based on 667 Verified Reviews

2.8 out of 5
45% of guests recommend
2.8 Room cleanliness
3.4 Service & staff
2.8 Room comfort
2.5 Hotel condition
Orbitz Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Shelby

Good older hotel, great location, reasonable price

Posted Sep 18, 2017
Pros: Location, comfort, staff
Cons: cleanliness
Location: excellent location - easy to access anywhere in Asheville
The staff here is very accommodating, the rooms are a good size, the beds were comfortable and the location is fantastic; all for a reasonable price.
Comment from Hotel Management
Oct 15, 2017 by management, Hotel Management
Thanks for the very nice review. I do see you mentioned cleanliness as a con, but yet gave no specifics.
3 out of 5
by A verified traveler

Posted Jul 24, 2017 on Hotels
Comment from Hotel Management
Aug 6, 2017 by Office manager, Hotel Management
Thanks for the good rating!!
4 out of 5
by A verified traveler

Enjoyed our stay

Posted Jul 23, 2017 on Hotels
This motel is older, but then so is my house. The room was spacious and clean. Beds were comfortable and cable TV had plenty of choices. The continental breakfast had an ample variety of pastries and fresh fruit. Location is great! Lots of restaurants and convenient to pretty much everywhere. Staff was friendly and price was lowest in area.
Comment from Hotel Management
Aug 6, 2017 by Office manager, Hotel Management
We thank you so much for your very kind words about our place. Please return!!
1 out of 5
by A verified traveler

Dirty

Posted Jul 23, 2017 on Hotels
Extremely dirty and staff were rude.
Comment from Hotel Management
Aug 6, 2017 by Office manager, Hotel Management
I am so surprised and disappointed to hear this. I certainly hope you understand that human error can be a factor, so perhaps your room had been missed by housekeeping. I am also very upset to hear that my staff was rude. This certainly is a rare report. I always try to make up for any issues, if the guest informs management. I do not recall any feedback at the time of your stay.
2 out of 5
by A verified traveler

Ugh

Posted Jul 16, 2017 on Hotels
Hotel is very old and pretty shady. Rooms are dark and stinky. Sheets are in poor condition. Bathroom is old...Someone had kicked in the bathroom door. Didn't try the TV but it was the old tube type. It's cheap but I wished I had spent the extra $$ on q nicer place.
Comment from Hotel Management
Aug 6, 2017 by Office manager, Hotel Management
Well there you go, for the price point we offer older, but clean rooms and amenities. Shady is a word I would use to describe all the beautiful trees and shrubs we have planted on property. As far as old, this property is practically ancient by modern standards- originally built in 1939. It is family owned and run, and I can assure you we run a clean and safe establishment. Maintainence issues do occur daily, and we quickly try to repair anything damaged as we are aware of it.
5 out of 5
by AdamJ

Posted Jul 15, 2017 on Hotels
We only stayed one night but it was a great stay! This place has some age on it but it was clean and comfortable and I would definitely stay here again!
Comment from Hotel Management
Aug 6, 2017 by Office manager, Hotel Management
We thank you for you very nice review of our place. We look forward to your return!
1 out of 5
by John

Do not stay here

Posted Jul 13, 2017 on Hotels
There was used soap in the tub and the air conditioner struggled to keep the room below 80. It also leaked all over the rug so you had to keep your shoes on until you went to bed. If it was for more than 1 night I would have left. This hotel should have been $39/night at best, not $109.
Comment from Hotel Management
Aug 6, 2017 by Office manager, Hotel Management
Sorry you had some issues. We are trying to replace the older ac's as they run out of life. I am sorry you got a room with an old one. I know how uncomfortable a wet rug is, that certainly was not acceptable. I hope you brought the issue to our attention in the morning, as I would or perhaps did, give you a discount on your charges.
3 out of 5
by David

Posted Jul 9, 2017 on Hotels
An affordable, clean hotel. Hotel is old, but everything is clean.
Comment from Hotel Management
Jul 15, 2017 by Office manager, Hotel Management
Thank you! Glad you had a satisfactory experience!
1 out of 5
by MANAMI

rude stuff, bad feeling, shabby room service

Posted Jul 8, 2017 on Hotels
can`t believe when I asked some microwave it was missing, no room service, asking for the service for more than few times, finally they did some after 2days. also calling to our room with very rude attitude. bad feeling.
Comment from Hotel Management
Jul 15, 2017 by Office manager, Hotel Management
I am sorry for your issues. We try to take care of our guests requests and needs as quickly as we learn of them. I am sorry this did not happen, apparently, during your stay.
2 out of 5
by A verified traveler

The Roach Hotel

Posted Jul 5, 2017 on Expedia
Pros: the location was great.
Cons: The room needed to be completely redone.
Location: There were good restaurants within walking distance.
This room was suppose to a remodeled room. The carpet was nasty. The ceiling was pealing off in the shower, which was so small you couldn't turn around in it. The king sized bed was to soft and the flat sheet was to small. Then I saw the roach and spider, I had to leave. They did say they would reimburse me for the night we did not stay. We shall see.
Comment from Hotel Management
Jul 15, 2017 by management, Hotel Management
I am sorry you were not happy with the room. I am sure that we took care of any reimbursement if that was promised. Anyone is welcome to cancel if they see the room and it does not meet their expectations.