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Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

3.0 star property
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Room, Multiple Beds, Non Smoking | Down comforters, Tempur-Pedic beds, individually decorated

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
4 Roberts Rd, Asheville, NC, 28803
  • Place, Blue Ridge Parkway Asheville Entrance
    ‪2 min drive‬
  • Place, Blue Ridge National Heritage Area
    ‪3 min drive‬
  • Place, Blue Ridge Parkway Visitor Center
    ‪3 min drive‬
  • Airport, Asheville, NC (AVL-Asheville Regional)
    ‪14 min drive‬
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Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Down comforters, Tempur-Pedic beds, individually decorated

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(30 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Down comforters, Tempur-Pedic beds, individually decorated

Standard Room, 2 Queen Beds, Non Smoking

9.2 out of 10
Wonderful
(55 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Down comforters, Tempur-Pedic beds, individually decorated

Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Room, 2 Queen Beds, Accessible, Non Smoking | Down comforters, Tempur-Pedic beds, individually decorated

Room, 2 Queen Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Down comforters, Tempur-Pedic beds, individually decorated

Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(35 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, Multiple Beds, Non Smoking

Room, Multiple Beds, Non Smoking | Down comforters, Tempur-Pedic beds, individually decorated

Room, Multiple Beds, Non Smoking

8.8 out of 10
Excellent
(17 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Single Room, 1 King Bed, Non Smoking

Luxury Single Room, 1 King Bed, Non Smoking | Down comforters, Tempur-Pedic beds, individually decorated

Luxury Single Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Asheville

Located in South Asheville, Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel is within 2 miles (3 km) of sights such as Historic Biltmore Village and Cathedral Of All Souls. This 3-star hotel has 73 rooms and welcomes guests with free breakfast, an indoor pool, and free in-room WiFi.

What's nearby

  • Blue Ridge Parkway Asheville Entrance - 2 min drive - 2.1 miles
  • Historic Biltmore Village - 2 min drive - 1.5 miles
  • Blue Ridge National Heritage Area - 3 min drive - 2.3 miles
  • Blue Ridge Parkway Visitor Center - 3 min drive - 2.7 miles
  • Western North Carolina Nature Center - 3 min drive - 2.7 miles

Getting around

  • Asheville Regional Airport (AVL) - 22 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Texas Roadhouse - ‬3 min drive
  • ‪Sweeten Creek Coffee - ‬13 min walk
  • ‪Juicy Lucy's Burger Bar and Grill - ‬4 min drive
  • ‪Orale’s Bar And Grill - ‬4 min drive

About this property

Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

Guests of Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel have access to an indoor pool, a gym, and free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has staff standing by to help with concierge services, and answer any questions about the accommodations. Additional amenities include a business center, coffee/tea in a common area, and a meeting room.
Guests can expect free WiFi and 42-inch LCD TVs with satellite channels. Bathrooms offer hair dryers and designer toiletries, and Tempur-Pedic beds with pillow menus and down comforters ensure a restful night. Other standard amenities include refrigerators, microwaves, and coffee makers. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • TV in common areas
  • Wine tours

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • In a nature reserve
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (34 inches high)
  • Lever door handles
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 2009
  • Fireplace in lobby
  • Renovated entire property - January 2023
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Tempur-Pedic mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 16 years old and younger stay free when using existing bedding
  • Cribs/infant beds are available for USD 10.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Crib (infant bed) fee: USD 10.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve access to the heated pool
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
  • Check-in: 4:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve access to the heated pool.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • Pool access available from 10:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Brookstone Asheville
Brookstone Lodge
Brookstone Lodge Asheville
Brookstone Hotel Asheville
Brookstone Lodge
Brookstone Lodge near Biltmore Village Ascend Hotel Collection

Frequently asked questions

Is free cancellation available at Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel?

Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel offers free cancellation on certain room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel?

As of Mar 14, 2026, prices found for a 1-night stay for 2 adults at Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel on Mar 30, 2026 start from $93, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel?

This hotel is situated in South Asheville, close to Biltmore Estate, The Orange Peel, and Harrah's Cherokee Center - Asheville. You'll also find Historic Biltmore Village and Blue Ridge Parkway Asheville Entrance within a short drive.

Will I be able to park at Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel have a casino?

No, Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel doesn't have a casino.

Is there an indoor pool at Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel?

Yes, this hotel has an indoor pool. Guests have pool access between 10:00 AM and 10:00 PM.

Is Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel good for couples?

There are plenty of amenities for couples at this hotel, including an indoor pool, a nature reserve, and public winery tours.

Are there hot tubs at Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel have a restaurant with a breakfast menu?

Yes, Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel serves free on-the-go breakfast each morning from its snack bar.

Does Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel allow pets to stay for free?

No, pets aren't allowed at Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel though service animals are welcome.

Does Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel?

The closest major airport to Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel is Asheville Regional Airport (AVL), which is 15.8 mi away (22 minutes by car).

Can I book a room with a balcony at Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel?

No, you won't find guestrooms with balconies at Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel.

Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 594 out of 1120 reviews
Rating 8 - Good. 310 out of 1120 reviews
Rating 6 - Okay. 136 out of 1120 reviews
Rating 4 - Poor. 52 out of 1120 reviews
Rating 2 - Terrible. 28 out of 1120 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Erinn

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Clean hotel with friendly staff. Heated pool is a must visit for quick relaxation.
Stayed 9 nights in Feb 2026

8/10 Good

Alicia, Mendrisio

Liked: Cleanliness
Clean room. A little noisy with the busy road. Good breakfast. Nice staff but should explain in detail about the Breakfast, 24/7 coffee, etc
Stayed 1 night in Dec 2025

10/10 Excellent

Jason

Stayed 1 night in Dec 2025

10/10 Excellent

Hannah

Stayed 1 night in Dec 2025

4/10 Poor

Mariah

Traveled with group
Disliked: Cleanliness, staff & service
The staff checking us in was less than personable. Then we were placed in a room directly next to a side exit, which smelled like cigarette smoke and was so noisy- who knew so many people come in and out of a hotel between 1 and 3am? Would avoid this hotel in the future.
Stayed 1 night in Dec 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities
Room was perfect. Everything was great.
Stayed 1 night in Dec 2025

10/10 Excellent

Tiffany

Stayed 2 nights in Nov 2025

6/10 Okay

Beth

Stayed 1 night in Dec 2025

8/10 Good

Kisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great
Stayed 1 night in Nov 2025

4/10 Poor

Rachel

Liked: Cleanliness
I tried to check in early but couldn't and ended up sleeping in my car. I also did not like the fact the whole room was tiled, no carpet. We had an accessible room with a roll in shower. The whole bathroom floor was soaked and it became a hazard to walk and move around in there after a shower was taken.
Stayed 2 nights in Dec 2025

6/10 Okay

Angela

Liked: Cleanliness, amenities, property conditions & facilities
The staff is very nice and curtious and the room was clean and well stocked with amenities..unfortunately the tv was going out, the heater/air conditioning unit stopped working, and you can hear everyone walking above and next door. Luckily we were busy and didn't spend much time at the room so with all that being said I think I would still give this place a 2nd chance hoping a different room would be better.
Stayed 4 nights in Dec 2025

6/10 Okay

Geneveive

Stayed 3 nights in Dec 2025

6/10 Okay

Jeffrey, Kernersville

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Not an amazing stay. Run down despite upgrades in some areas.
Stayed 1 night in Oct 2025

8/10 Good

Amy

Traveled with group
Liked: Cleanliness, property conditions & facilities
Clean room but breakfast was low stocked
Stayed 1 night in Dec 2025

10/10 Excellent

Traci

Stayed 2 nights in Dec 2025

4/10 Poor

Condra

Liked: Cleanliness
The hotel is clean, and well kept…However,, the walls are paper thin and that’s not an exaggeration. When the next door shower went on it sounded like it was in my room. Every step the people took above me sounded like a freight train. I could hear ever door slam throughout the night up until midnight.
Stayed 1 night in Dec 2025

10/10 Excellent

Alejandra

Stayed 2 nights in Dec 2025

8/10 Good

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was very friendly and welcoming. Room was clean. Amenities good.
Stayed 4 nights in Nov 2025

10/10 Excellent

Scott M, Mountain Lakes

Liked: Cleanliness, amenities, property conditions & facilities
Check in was seamless. Room was very clean. Staff were very friendly.
Stayed 1 night in Dec 2025

10/10 Excellent

Audrey W

Liked: Cleanliness, staff & service, amenities
Clean as in SPOTLESS, great location and seamless check in!
Stayed 1 night in Aug 2025

4/10 Poor

Joseph

Disliked: Amenities
Stayed 2 nights in Nov 2025

6/10 Okay

Scott

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
I give it 100 stars! Every aspect was wonderful! Clean, cozy, safe, great breakfast options, I was traveling alone as an older person and I felt safe and secure!, the cleanliness really stood out to me the most, the housekeeping crew are top notch!!!
Stayed 2 nights in Dec 2025

8/10 Good

Pamela, San Angelo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the quiet hours posted. Very friendly staff. Easy drive to Biltmore.
Stayed 2 nights in Nov 2025

6/10 Okay

Cathrin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The overall stay was great. There was no fan in the bathroom, the barn door on the bathroom was a horrendous idea (and did not lock), there was minimal parking at the hotel, and the pool was not heated though it was indoor. However, that’s where the negatives end. The staff members we interacted with were all wonderful. There were pamphlets (though a lot were a few years old and the places were closed or promotions over in 2022 and 2024) available by the machine. It’s a reasonable distance from downtown Asheville and easy to get into and out of. For the price it’s good, but I think next visit we will splurge on a hotel with a heated pool or hot tub.
Stayed 3 nights in Nov 2025

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