Standard Room, 2 Queen Beds, Refrigerator & Microwave
from $100
Brookstone Lodge
3.0 out of 5.0
3.8
out of 5
Average Guest Review
See all 121 reviews
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Recent guest reviews
Annoying sounds from both the room above and next door. Mentioned the next morning to the clerk in passing, not so much as a complaint - no response, not even a 'sorry'. Didn't expect that.
This hotel was very nice. The staff were very friendly. We enjoyed their breakfast options, lots to choose from. The only real complaint I have is that their pillow feel like bricks and I woke up numerous times during the night, eventually waking up in the morning with neck and back pain. We had called down to the front desk asking for softer ones before bed, and never received any or a call back that there was in fact none to be found.
Lovely room. Loved the jetted tub. Staff friendly and helpful
Everything about the hotel was awesome til I laid down. Very stiff, springy bed (like among the worst I've laid on.) Pillows were same deal. Hardly slept 15 min bc of the discomfort. Other than that, it's a great location, clean, friendly etc.
The sheets bed could use some upgrading. If you need quiet time, don't stay here. Great jetted tub & friendly staff!
This hotel was fine for one night but not the greatest experience. The beds were uncomfortable and there was barely any lighting in the room. The walls are very thin, as well. We could hear people talking next door to us. There was a baby a few doors down and we could hear her crying in the night.
Very nice and conveniently located to Biltmore. We enjoyed and would recommend
Overall decent hotel. Close to Biltmore. Room was clean. LOVED the jacuzzi tub!! Two things I didn't like were the wifi was terrible and the bed was the hardest I've ever slept on.
This hotel is one of the quietest hotels I have been. The location is just perfect. It's a straight drive towards the Biltmore estates entrance. No traffic. No problem finding a parking space. The surroundings are very calm. The staff greeted us with happy faces. Breakfast was excellent. Thanks guys.
We spent one night at Brookstone because we needed something near Biltmore/Asheville. I was in a hurry to book something last minute and this hotel had an opening. The front staff at check-in was super awesome. The employee that helped us suggested restaurants and nearby things to do. She was so sweet. She even said that if our room was too close to a noisy nearby road she would relocate us. The room was at the end of the hall on the 2nd floor and was very quiet. Please turn on the hot water in the rooms. I was the only one that took a shower and I ran out in less than 3 minutes. There was no hot water in the main lobby bathroom either. Change the pillows (they are like rocks). Have housekeeping check the tissue holders. This hotel could be 10X nicer with these little things taken care of.
Had a small room issue but Chad, at the front desk, resolved it in no time and went out of his way to ensure we had a great sta.
Great staff. clean hotel. Only issue was size of bed. Bed was full size. My husband is over 6 ft tall. Bed not comfortable. I didn't see mention of what size the bed was. Next time I will remember to ask.
Nothing to brag about here. Room was just OK. Lobby area is cramped. Wifi is non-existent in rooms. Woman who was supposed to be tending to breakfast was nowhere to be found the three days we ate there. Food, utensils, condiments and beverages all ran out at different times and no one seemed to care. Tables weren't wiped between guests. Treated ourselves to an ice cream bar sold in the gift shop one night only to discover it had previously melted and been refrozen. No one really seemed to be into catering to guests needs.
We had a wonderful time at Brookstone. Room was excellent, well worth the price. Enjoyed the indoor pool. Hot tub was out of service. We'll return again when traveling through.
The hotel appears like a nice place to stay. The room was clean and the bathroom had been updated, however there was a sour smell in the room and in the hallways. It smelled like something had been too wet for too long. Also the noise level from people in nearby rooms was way too loud. Overall, if the smell wasn't so bad, this would be a better place to stay.
The staff was extremely pleasant to deal with. The hotel was super clean. The breakfast was a good mixture of hot, cold, and breads. Would definitely stay here again.
Hotel location is located right of I40 and near I26. Minutes to downtown Asheville, Biltmore, Blue Ridge Parkway, etc. The bed was firmer than we prefer but comfortable. It was very clean and the service staff were very polite. We had an issue with our toilet the first night and hotel desk staff immediately responded to our needs and relocated us to another room. The staff were also very helpful with information about nearby restaurants, gas and directions. We will definitely stay at Brookstone Lodge in the future!
Very nice for the price. Clean, comfortable beds, and close to the Biltmore. A little noisy from traffic.
Overall the hotel is great for the price. I didn't try the included breakfast. We took an $8 uber ride downtown. My only complaint was that the mattresses were very firm. Some people like that though.
As the primary reason for our short stay was a visit to the nearby Biltmore Estate, I chose this hotel for its convenient location and in this regard it did not disappoint. The rate that I paid seemed reasonable when I booked but although all of the common areas were nice the room I booked (single queen) was not worth the price. While the room was clean, it was very small, almost to the point of being claustrophobic. The bed being harder than I prefer and the light allowed into the room in the morning due to the way the curtains were hung did not make for a restful sleep. While we did not have much interaction with the staff, those that we met were both professional and courteous and as previously mentioned, the common areas of the hotel are very pleasant. With the wide variety of lodging in the area, I would probably not consider a repeat stay.
Hotel highlights
- Free hot/cold buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Indoor pool
Brookstone Lodge places you next to Asheville's Fun Depot and within 2 miles (3 km) of Biltmore Village. This 3-star hotel welcomes guests with 73 rooms and conveniences like an indoor pool, free in-room WiFi, and free self parking. Located centrally in Asheville, it's also close to Biltmore Estate and Asheville Mall.
Dining
Start your day off right with a free hot/cold buffet breakfast offered each morning.
Rooms
The 73 rooms are individually decorated and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 36-inch LCD TVs with satellite channels. Beds sport down comforters and bathrooms offer hair dryers and designer toiletries. Free weekday newspapers, free local calls, and ironing boards are other standard amenities.
Property features
At Brookstone Lodge, guests enjoy an indoor pool, a fitness center, and free WiFi in public areas. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.
Guest reviews for Brookstone Lodge
Everyone
Annoying sounds from both the room above and next door. Mentioned the next morning to the clerk in passing, not so much as a complaint - no response, not even a 'sorry'. Didn't expect that.
nice hotel
Everyone
This hotel was very nice. The staff were very friendly. We enjoyed their breakfast options, lots to choose from. The only real complaint I have is that their pillow feel like bricks and I woke up numerous times during the night, eventually waking up in the morning with neck and back pain. We had called down to the front desk asking for softer ones before bed, and never received any or a call back that there was in fact none to be found.
Review comment
o.swain responded on Jun 28, 2017
Dear Kerry, I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read the staff was friendly. I was disheartened to read the pillows did not meet your expectations. I apologize for your experience. We will be coaching and training our Housekeeping Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. O. Swain
close to biltmore
Everyone
Lovely room. Loved the jetted tub. Staff friendly and helpful
Review comment
oswain responded on Apr 23, 2017
Dear Nancy, I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read you enjoyed your stay with us. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. O. Swain
great hotel, terrible bed
Everyone
Everything about the hotel was awesome til I laid down. Very stiff, springy bed (like among the worst I've laid on.) Pillows were same deal. Hardly slept 15 min bc of the discomfort. Other than that, it's a great location, clean, friendly etc.
Review comment
omarra.swain@mitchcox.com responded on Mar 9, 2017
Dear Guest, I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read the hotel was conveniently located, clean and the staff was friendly, however; I was disheartened to read the beds and pillows didn’t meet your expectations. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. O. Swain Area Manager
great jetted tub but not comfortable
Everyone
The sheets bed could use some upgrading. If you need quiet time, don't stay here. Great jetted tub & friendly staff!
Review comment
o.swain responded on Feb 21, 2017
Dear Michelle, I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read the staff was friendly and the jetted tub was great. The incidents you described about the bed sheets and the level of noise at the hotel is unacceptable. I sincerely apologize for your experience. We will be coaching and training our Guest Service Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. O. Swain Area Manager
close to biltmore village
Everyone
This hotel was fine for one night but not the greatest experience. The beds were uncomfortable and there was barely any lighting in the room. The walls are very thin, as well. We could hear people talking next door to us. There was a baby a few doors down and we could hear her crying in the night.
Review comment
oswain responded on Jan 20, 2017
Dear Amy, I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read you enjoyed your stay, and the staff was friendly and helpful. I was disheartened to read the bed didn't meet your expectations. I sincerely apologize for the experience. We continually work to improve our hotel; I appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. O. Swain Area Manager
Everyone
Very nice and conveniently located to Biltmore. We enjoyed and would recommend
Review comment
o.swain responded on Jan 6, 2017
Dear Guest, I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read you enjoyed your stay and would recommend our hotel. We continually work to improve our hotel; I appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. O. Swain Area Manager
close to biltmore
Everyone
Overall decent hotel. Close to Biltmore. Room was clean. LOVED the jacuzzi tub!! Two things I didn't like were the wifi was terrible and the bed was the hardest I've ever slept on.
Review comment
o.swain responded on Jan 6, 2017
Dear JS, I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read you enjoyed your stay, however; I was disheartened to read the beds and the wireless internet didn't meet your expectations. We continually work to improve our hotel; I appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. O. Swain Area Manager
hill top comfort
Everyone
This hotel is one of the quietest hotels I have been. The location is just perfect. It's a straight drive towards the Biltmore estates entrance. No traffic. No problem finding a parking space. The surroundings are very calm. The staff greeted us with happy faces. Breakfast was excellent. Thanks guys.
Review comment
o.swain responded on Dec 13, 2016
Dear Guest, I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read you found our hotel to be one of the quietest and you were greeted by our friendly happy staff faces pleasant. Thank you for pointing out we conveniently located to the Biltmore Estate and the breakfast was excellent. We are in the process of renovation our hotel. We continually work to improve our hotel; I appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. O. Swain Area Manager
near i-40, close to biltmore
Families
We spent one night at Brookstone because we needed something near Biltmore/Asheville. I was in a hurry to book something last minute and this hotel had an opening. The front staff at check-in was super awesome. The employee that helped us suggested restaurants and nearby things to do. She was so sweet. She even said that if our room was too close to a noisy nearby road she would relocate us. The room was at the end of the hall on the 2nd floor and was very quiet. Please turn on the hot water in the rooms. I was the only one that took a shower and I ran out in less than 3 minutes. There was no hot water in the main lobby bathroom either. Change the pillows (they are like rocks). Have housekeeping check the tissue holders. This hotel could be 10X nicer with these little things taken care of.
Review comment
o.swain responded on Dec 2, 2016
Dear Ombaby, Thank you for taking the time to review our hotel. I was thrilled to read the staff was great and the hotel was convenient to Biltmore, however; I was disheartened to read the pillows and the hot water didn’t meet your expectations. I sincerely for the experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. O. Swain Area Manager
Dear Guest, I received a copy of your review, and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. O.Swain