Arlington Heights Marriott Hotels & Resorts

"My neck and my back are killing me and the staff forgot to give me my breakfast vouchers until my 3rd day. Then they refused to compensate me instead told me to go to complain to "Expedia". Cool. Great service. The lobby restaurant is decent. The staff there was cool. Sit at the bar and have a handshake. "

"The only good thing about this hotel is the location. Everything else is abysmal. The amenities literally just tick the boxes for absolute minimum. 1-ply, industrial-grade toilet paper, a bathroom without a ventilation fan, flimsy plastic toilet seat covers - this is a 4-star hotel? There was significant wear along the entire length of the dresser/minibar, as well as cosmetic damage to both lighted wall fixtures, closet shelves were visibly broken and unusable, even a hole that had rotted through one of the baseboards in the bathroom. The staff is clearly not versed in the term "hospitality" and constantly greet you with a dour face and a sour mood. Worst of all, by far, is the complete lack of insulation or sound deadening for a room that has ostensibly been renovated somewhat recently. Both nights of my stay I was kept awake until 4-5am by the sounds transmitted through the walls, pipes, and fixtures. Conversations, television programs, doorknobs, the 20th Century Fox fanfare when someone began a film at 3:30am. I was forced to hear it all. Keep in mind, I had walked over 12 miles BOTH of these days; I should have had no issue falling asleep. The checkout procedure was fast, which is handy, because you won't want to spend another second more than you have to when you realize what a mistake booking a room in this place is."

"Yes"