Let me start by saying if I could give the staff a million stars I would. They were all very kind and hard working. However there was one huge problem. The hotel had a huge mold smell as we walked back to the elevators. It’s very humid so I kind of ignored it. Then the next day I notice black mold growing on the walls of the bathroom. Then we noticed wall paper peeling and when I peeked behind it, there was again mold. The windowsill also had mold all around the frame. And the air conditioner was filled with what I am hoping is dust. That isn’t a staff issue, it’s an ownership issue. I would also say if you don’t love Fox News and listening to people talk about politics non stop this is not for you. We have a multi cultural family and the other guests were not always very friendly in that regard. Again the staff was nothing but wonderful. Especially Carlos in the bar.
Staff were very friendly
.
Easy check in check out and friendly staff.
Great location right off main highway and was able to walk to shipping and restaurants
I had my pet lab with me and she had zro issues. thank you -I will be back
Was laid out nicely and the on-site restaurant was nice
All staff were very friendly, room was comfortable, location was convenient to the various places we went to, hotel dining was very good, plus we could walk to get food and wine
The room was disgusting. I expected more from a double tree. The room felt more like a motel 6.
Amazing guest service!!
Shower in my room 679 had significant mold in the grout. Hard to believe this is the age of COVID that this could pass the "sanitized" room test. Disgusting!
Tracey at check in was terrific. Property and rooms ok for what it is. Could have been more generous with coffee set up supplies.
Let me start by saying if I could give the staff a million stars I would. They were all very kind and hard working. However there was one huge problem. The hotel had a huge mold smell as we walked back to the elevators. It’s very humid so I kind of ignored it. Then the next day I notice black mold growing on the walls of the bathroom. Then we noticed wall paper peeling and when I peeked behind it, there was again mold. The windowsill also had mold all around the frame. And the air conditioner was filled with what I am hoping is dust. That isn’t a staff issue, it’s an ownership issue. I would also say if you don’t love Fox News and listening to people talk about politics non stop this is not for you. We have a multi cultural family and the other guests were not always very friendly in that regard. Again the staff was nothing but wonderful. Especially Carlos in the bar.
Staff were very friendly
Thanks for staying with us. We appreciate your feedback!
.
Thanks for staying with us. We appreciate your feedback!
Easy check in check out and friendly staff.
Thanks for staying with us. We appreciate your feedback!
Great location right off main highway and was able to walk to shipping and restaurants
Thank you for your feedback regarding your recent stay! We look forward to seeing you again in the not so distant future.
I had my pet lab with me and she had zro issues. thank you -I will be back
Dear Carol, Thank you for staying with us. We hope to see back soon!
Was laid out nicely and the on-site restaurant was nice
Dear Artie, Thank you so much for taking the time to review our property!
All staff were very friendly, room was comfortable, location was convenient to the various places we went to, hotel dining was very good, plus we could walk to get food and wine
Dear Jeannette, Thank you for staying with us! We hope to see you back soon.
The room was disgusting. I expected more from a double tree. The room felt more like a motel 6.
Dear guest, We apologize for any inconvenience during your stay. We hope that you give us another try in the future. Sincerely,
Thanks for staying with us. We appreciate your feedback!