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Recent guest reviews

Front door was locked at 1130pm. Had to stand outside in the cold until concierge let me in. Bed was very itchy. No AC unit in the room and they had the heat on and at 77 degrees.

Close proximity to U Albany, shopping and restaurants.

I asked to switch rooms for the first time in my life. The first room had a broken bedroom door handle, one plate, one pan and it was just overall dumpy. I had brought food with the intention of using the kitchen. Tieratsyn was very accommodating and showed us another room. She was very nice but a worker is only as good as their tools and this place was a dump. It wasn't until the second day that my husband realized that the dishwasher was broken. Not broken in the sense that it didn't work, but the handle was completely broken off so it wouldn't latch in order to run. Then he discovered the dirty dishes in there from the previous occupants. Who knows how long that had been sitting in there but housekeeping obviously missed it. There was no liquid soap to wash the dishes and the pots were just caked in....I couldn't tell what. My husband went downstairs to let them know and he said the girl (not Tieratsyn) just nodded her head, smiled, and said they would take care of it. So while we were out, someone came and washed 2 out of the 3 pots, left the rest of the dirty dishes there and that was it. The rest of the room was not cleaned. I looked for other hotels in the area but my husband didn't want to move rooms again. Note: I've stayed at CHS once before and never had issues like this. I rebooked because I liked the place. It either went downhill fast, or I had the honeymoon suite last time. Either way, never again.

Good value for the money spent. Love tea and coffee which are available 24hrs in foyer

good value, large room. Not 5 star hotel and does not pretend to be. Good for transients. Decent hot complimentary breakfast.

The best part of this property is the closeness to the University At Albany.

I have stayed at Cresthill Suites SUNY before when I’d be in Albany for work but have not been in over 6 years. I guess it was fairly new back then because I remember the facilities as clean and appealing. It appears that the management has not paid adequate attention to details. The carpet in my room felt grimy and in some spots sticky. The corners of the bathroom were not clean. There was a general worn out quality to the accommodations. The screws holding the security lock to the wall/door jam were loose so I asked for them to be tightened while I was out during the day. Although assured that maintenance would see to it, when I returned late that night, it was the same as when I left. The maid removed that bath mat but did not replace it so I had to use a small towel on the floor. She left me with only the half used roll of toilet paper that was on the holder. There was no “Do Not Disturb” sign so I had to write it on a piece of paper and hang it on the door knob with a ripped tear.

I couldn't get the property to answer the phone regarding an airport pickup. I had to pay for a Lyft to get to the property.

The close proximity to the University At Albany; theceasy access on and off the highway.

Not very well kept....breakfast wasn’t that good...no syrup

When we arrive at the facility, we learned that the airport shuttle service was limited and would not be able to pick me up when I returned my rental car at the Albany airport. That was an unexpected disappointment. The room was comfortable, but the absence of any restaurant within walking distance was another disappointment.

Room was in awful shape. Drapes missing, holes in the wall, dirty sheets and unresponsive management

2 bedroom suite. - super roomy. Good breakfast. Lobby was super hot though. Very friendly staff

Washington Avenue Albany NY

Hotel highlights

  • Steps from University at Albany SUNY
  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

CrestHill Suites SUNY University Albany places you next to University at Albany SUNY and within a few miles (5 km) of other popular attractions like Crossgates Mall. This 94-room, 3-star aparthotel welcomes guests with free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free hot/cold buffet breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM. For a nice break, mingle with other guests at the free daily manager's reception.


Rooms

Each apartment is air-conditioned and features a kitchen with a refrigerator, an oven, a microwave, and a stovetop. Guests can expect to find free WiFi and a 36-inch flat-screen TV with cable channels. Other standard amenities include a washer/dryer, a sofa bed, and a coffee maker.


Property features

Guests of CrestHill Suites SUNY University Albany have access to an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle during limited hours. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include coffee/tea in a common area, a computer station, and free newspapers.

Room options

Studio, 1 King Bed, Kitchenette

1 King Bed | Sleeps 4

Studio Suite, 2 Queen Beds, Kitchenette

2 Queen Beds | Sleeps 5

Suite, 1 Bedroom, Kitchenette

1 King Bed | Sleeps 4

Suite, 2 Bedrooms, 2 Bathrooms

1 King Bed | 2 Queen Beds | Sleeps 7

Guest reviews for CrestHill Suites SUNY University Albany

Everyone (28) Couples (27) Business (19) Family (45) Friends (4) Other (7)
2
Everyone

By on Jan 21, 2020

1
Everyone

By on Dec 29, 2019

Review comment responded on Dec 29, 2019

Thank you very much for your review!

2
Everyone

By on Dec 10, 2019

Review comment responded on Dec 18, 2019

Thank you very much for your review!

2
Business Business

Front door was locked at 1130pm. Had to stand outside in the cold until concierge let me in. Bed was very itchy. No AC unit in the room and they had the heat on and at 77 degrees.

By on Oct 24, 2019

Review comment responded on Oct 25, 2019

Thank you very much for your review!

5
Family Family

Close proximity to U Albany, shopping and restaurants.

By on Oct 21, 2019

Review comment responded on Oct 22, 2019

Thank you very much for your review!

4
Everyone

By on Oct 16, 2019

Review comment responded on Oct 16, 2019

Thank you very much for your review!

1
Partner Couples Family

I asked to switch rooms for the first time in my life. The first room had a broken bedroom door handle, one plate, one pan and it was just overall dumpy. I had brought food with the intention of using the kitchen. Tieratsyn was very accommodating and showed us another room. She was very nice but a worker is only as good as their tools and this place was a dump. It wasn't until the second day that my husband realized that the dishwasher was broken. Not broken in the sense that it didn't work, but the handle was completely broken off so it wouldn't latch in order to run. Then he discovered the dirty dishes in there from the previous occupants. Who knows how long that had been sitting in there but housekeeping obviously missed it. There was no liquid soap to wash the dishes and the pots were just caked in....I couldn't tell what. My husband went downstairs to let them know and he said the girl (not Tieratsyn) just nodded her head, smiled, and said they would take care of it. So while we were out, someone came and washed 2 out of the 3 pots, left the rest of the dirty dishes there and that was it. The rest of the room was not cleaned. I looked for other hotels in the area but my husband didn't want to move rooms again. Note: I've stayed at CHS once before and never had issues like this. I rebooked because I liked the place. It either went downhill fast, or I had the honeymoon suite last time. Either way, never again.

By on Sep 23, 2019

Review comment responded on Sep 24, 2019

Thank you very much for your review!

4
Family

Good value for the money spent. Love tea and coffee which are available 24hrs in foyer

By , from Brooklyn on Sep 15, 2019

Review comment responded on Sep 17, 2019

Thank you very much for your review!

5
Family Family

good value, large room. Not 5 star hotel and does not pretend to be. Good for transients. Decent hot complimentary breakfast.

By on Aug 31, 2019

Review comment responded on Sep 2, 2019

Thank you very much for your review!

5
Family

The best part of this property is the closeness to the University At Albany.

By on Aug 26, 2019

Review comment responded on Aug 27, 2019

Thank you very much for your review!

CrestHill Suites SUNY University Albany

1415 Washington Avenue, Albany, NY 12206
url importing https://www.orbitz.com/Albany-Hotels-CrestHill-Suites-SUNY-University-Albany.h802040-p2.Hotel-Reviews