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Recent guest reviews

The lobby looks nice but the rooms leave a bit to be desired. Very run down and not clean. The trash can had sticky splatters all over it, the dishwasher was full of dirty dishes, carpets were filthy, the mattress had dips in it to where you couldn’t lay in the middle because it was so uneven, blow dryer didn’t work, shampoo/conditioner dispensers in the shower were nearly empty, the whole place smelled of stale cigarettes and marijuana. The first room I was in was absolutely filthy, I’m thinking it wasn’t cleaned after the last guest but not sure, and the person at the front desk kindly put me elsewhere. The second room was a bit better. The staff was very nice though.

Property dirty. Unwashed dishes from previous guests in the dishwasher. Asked for bedding for sofa got sheets. Had to buy a blanket for the kids. I could go on but I won’t. Emailed the manager hoping for a response.

First room was disgusting got upgraded to 2 bedroom suite nice manager however even in this room I wouldn’t use the silverware and then the power went out for 3 hours

Property central location Pool was great for kids. Property has potental to be very nice. Change the color of the walls to a brighter more vibrant color. The brown tones are very old. Beds were comfortable. Overall we would stay again.

Check in was easy. Room was not clean. Microwave was dirty, dirt on couch and floor, counter was uneven and dishwasher old unusable. Sink was diety as well. Linoleum has not been deep cleaned in a long while. Black spots on floor behind trash can and along transition to carpet. Other guests upstairs were unruly. Had to call 2x and go downstairs once to get someone to take care of it. Took 4 hours to get them to quiet. 2AM before we were able to sleep. Went to breakfast at 7:15 and the sausage was cold. Coffee was empty. Had to go back to the room for regular coffee.

Front door was locked at 1130pm. Had to stand outside in the cold until concierge let me in. Bed was very itchy. No AC unit in the room and they had the heat on and at 77 degrees.

Close proximity to U Albany, shopping and restaurants.

I asked to switch rooms for the first time in my life. The first room had a broken bedroom door handle, one plate, one pan and it was just overall dumpy. I had brought food with the intention of using the kitchen. Tieratsyn was very accommodating and showed us another room. She was very nice but a worker is only as good as their tools and this place was a dump. It wasn't until the second day that my husband realized that the dishwasher was broken. Not broken in the sense that it didn't work, but the handle was completely broken off so it wouldn't latch in order to run. Then he discovered the dirty dishes in there from the previous occupants. Who knows how long that had been sitting in there but housekeeping obviously missed it. There was no liquid soap to wash the dishes and the pots were just caked in....I couldn't tell what. My husband went downstairs to let them know and he said the girl (not Tieratsyn) just nodded her head, smiled, and said they would take care of it. So while we were out, someone came and washed 2 out of the 3 pots, left the rest of the dirty dishes there and that was it. The rest of the room was not cleaned. I looked for other hotels in the area but my husband didn't want to move rooms again. Note: I've stayed at CHS once before and never had issues like this. I rebooked because I liked the place. It either went downhill fast, or I had the honeymoon suite last time. Either way, never again.

Good value for the money spent. Love tea and coffee which are available 24hrs in foyer

good value, large room. Not 5 star hotel and does not pretend to be. Good for transients. Decent hot complimentary breakfast.

The best part of this property is the closeness to the University At Albany.

I have stayed at Cresthill Suites SUNY before when I’d be in Albany for work but have not been in over 6 years. I guess it was fairly new back then because I remember the facilities as clean and appealing. It appears that the management has not paid adequate attention to details. The carpet in my room felt grimy and in some spots sticky. The corners of the bathroom were not clean. There was a general worn out quality to the accommodations. The screws holding the security lock to the wall/door jam were loose so I asked for them to be tightened while I was out during the day. Although assured that maintenance would see to it, when I returned late that night, it was the same as when I left. The maid removed that bath mat but did not replace it so I had to use a small towel on the floor. She left me with only the half used roll of toilet paper that was on the holder. There was no “Do Not Disturb” sign so I had to write it on a piece of paper and hang it on the door knob with a ripped tear.

I couldn't get the property to answer the phone regarding an airport pickup. I had to pay for a Lyft to get to the property.

The close proximity to the University At Albany; theceasy access on and off the highway.

Washington Avenue Albany NY

Hotel highlights

  • Steps from University at Albany SUNY
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

CrestHill Suites SUNY University Albany places you next to University at Albany SUNY and within a few miles (5 km) of other popular attractions like Colonie Center Mall. The 94 rooms at this 3-star aparthotel include kitchens, refrigerators, and microwaves.


Rooms

Each apartment features a kitchen with a refrigerator, an oven, a microwave, and a stovetop. Guests can expect to find free WiFi and a 36-inch flat-screen TV with cable channels. Other standard amenities include a washer/dryer, a coffee maker, and free newspapers.


Property features

At CrestHill Suites SUNY University Albany, guests have access to free WiFi in public areas, a computer station, and free newspapers. If you plan to drive, free parking is available. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include laundry facilities, barbecue grills, and a convenience store.

Room options

Studio Suite, 2 Queen Beds, Kitchenette

2 Queen Beds | Sleeps 5

Studio Suite, 1 King Bed, Accessible, Kitchenette

1 King Bed | Sleeps 3

Suite, 1 Bedroom, Kitchenette

1 King Bed | Sleeps 4

Studio, 1 King Bed, Kitchenette

1 King Bed | Sleeps 4

Guest reviews for CrestHill Suites SUNY University Albany

Everyone (28) Couples (27) Business (19) Family (49) Other (7) Friends (4)
3
Business Business

The lobby looks nice but the rooms leave a bit to be desired. Very run down and not clean. The trash can had sticky splatters all over it, the dishwasher was full of dirty dishes, carpets were filthy, the mattress had dips in it to where you couldn’t lay in the middle because it was so uneven, blow dryer didn’t work, shampoo/conditioner dispensers in the shower were nearly empty, the whole place smelled of stale cigarettes and marijuana. The first room I was in was absolutely filthy, I’m thinking it wasn’t cleaned after the last guest but not sure, and the person at the front desk kindly put me elsewhere. The second room was a bit better. The staff was very nice though.

By on Apr 6, 2021

Review comment responded on Apr 15, 2021

Thank you very much for your review!

2
Family

Property dirty. Unwashed dishes from previous guests in the dishwasher. Asked for bedding for sofa got sheets. Had to buy a blanket for the kids. I could go on but I won’t. Emailed the manager hoping for a response.

By on Feb 21, 2021

Review comment responded on Apr 15, 2021

Thank you very much for your review!

3
Family

First room was disgusting got upgraded to 2 bedroom suite nice manager however even in this room I wouldn’t use the silverware and then the power went out for 3 hours

By , from Roseboom on Jul 27, 2020

5
Family with small children

Property central location Pool was great for kids. Property has potental to be very nice. Change the color of the walls to a brighter more vibrant color. The brown tones are very old. Beds were comfortable. Overall we would stay again.

By , from Naples,fl on Mar 17, 2020

Review comment responded on Mar 17, 2020

Thank you very much for your review!

2
Family Family

Check in was easy. Room was not clean. Microwave was dirty, dirt on couch and floor, counter was uneven and dishwasher old unusable. Sink was diety as well. Linoleum has not been deep cleaned in a long while. Black spots on floor behind trash can and along transition to carpet. Other guests upstairs were unruly. Had to call 2x and go downstairs once to get someone to take care of it. Took 4 hours to get them to quiet. 2AM before we were able to sleep. Went to breakfast at 7:15 and the sausage was cold. Coffee was empty. Had to go back to the room for regular coffee.

By , from Albany NY on Mar 4, 2020

Review comment responded on Mar 5, 2020

Thank you very much for your review!

2
Everyone

By on Jan 21, 2020

Review comment responded on Jan 27, 2020

Thank you very much for your review!

1
Everyone

By on Dec 29, 2019

Review comment responded on Dec 29, 2019

Thank you very much for your review!

2
Everyone

By on Dec 10, 2019

Review comment responded on Dec 18, 2019

Thank you very much for your review!

2
Business Business

Front door was locked at 1130pm. Had to stand outside in the cold until concierge let me in. Bed was very itchy. No AC unit in the room and they had the heat on and at 77 degrees.

By on Oct 24, 2019

Review comment responded on Oct 25, 2019

Thank you very much for your review!

5
Family Family

Close proximity to U Albany, shopping and restaurants.

By on Oct 21, 2019

Review comment responded on Oct 22, 2019

Thank you very much for your review!

CrestHill Suites SUNY University Albany

1415 Washington Avenue, Albany, NY 12206
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