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Recent guest reviews

Very nice, efficient, clean. Hot tub and pool were open and clean. Breakfast was made to order and good. Bed was not what we wanted- booked king, got two doubles and they were not greatly comfortable. Linens were great but mattress hurt my back. Would def stay again and I appreciate all the amenities being available and no unsubstantiated protocol. Thank you! 🙏

The property was everything I expected and more.

Great service and staff. Very pleasant

X

Excellent hotel to stay one night on our road trip. Staff gave us excellent recommendations for brunch. Enjoyed my day in Albany.

Friendly staff

they are all so friendly!!! hot breakfst meal is only available mon-fri hope they will have it on wkends too.

We had a wonderful 2 day stay here. From the front desk staff to the cleaning staff, we were very impressed with the attention to detail and safety. And the pick up breakfast, made to order, was an extra perk.

Terrible check in! Called ahead for late arrival but woman at the desk could not find my name. Then she realized I was already checked in, which is what I said in the first place! Got to room, air conditioning was on! In the middle of winter! Not what I have come to expect from Hilton properties.

Check in was quick . Room nicely sized & clean . Breakfast was delicious . Location was close to my destination , Times Union Center

Location was excellent and easy to both find and get to. After the person responsible for checking people in came back to the counter, checking in was very quick. Service at check-in was slow and at the restaurant, extremely slow. It took an hour to get a burger and fries to my table. The the burger was made incorrectly. They were out of several menu items.

The hotel was very quiet, and it had an on site restaurant.

The furniture as well as toilet seat looked dated,old gave you the impression it wasn't sanitary.

Dated and not terribly clean. Possibly worst breakfast I’ve had at a hotel

This was the Hotel stay from hell. We frequent Hilton properties, and this property and service was a nightmare. Started when we checked in, the front desk clerk was not very friendly. Gave us our keys and when we got to the room, they were not working. Had to go all the way back down and have them give us new keys. Finally was able to get into the room and there was a huge stain in the middle of the carpet, looked like a murder scene. I should have asked for a different room, but didn’t want to go through all the hassle. Woke up in the morning and needed something from our car, got in the elevator and the power went out, was stuck in the elevator for 15 minutes. To say the least it was a hellish stay!!!

We Stay here all the time and was very surprised that the bathroom was not cleaned properly the sheets had hair from the prior occupants. Staff was great, close proximity to the college was great check in was great.

Decent hotel, convenient to the airport downtown. Bed was super uncomfortable. Everything was fine.

Our room was paid for ahead of time by credit card. Upon arrival we were asked for our credit card for a fifty dollar room deposit. Our credit card was billed fifty dollars. They have a sign that states that your deposit will be returned but it will take two weeks to four months depending on your bank. Why? They have the credit card number. Why do they get to keep my money for up to four months. There is zero room damage. We choose not to swim in the pool or use the hot tub because the water had a slight green tinge. We did not complain. I just think this is poor policy. I would not choose to stay at a Hilton again

Washington Ave Albany NY

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free covered self parking
  • Onsite dining
  • 24-hour fitness center

Hilton Garden Inn Albany/SUNY Area places you next to University at Albany and within 2 miles (3 km) of other popular attractions like Crossgates Mall. This 126-room, 3-star hotel welcomes guests with conveniences like a 24-hour gym, free in-room WiFi, and free self parking.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.


Rooms

Guests can expect 43-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Tempur-Pedic beds grant a restful night's sleep and bathrooms offer hair dryers. Microwaves, coffee makers, and phones are other standard amenities. Housekeeping is available on request.


Property features

At Hilton Garden Inn Albany/SUNY Area, guests have access to a 24-hour gym, free WiFi in public areas, and a 24-hour business center. Free parking is available if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and luggage storage. Additional amenities include coffee/tea in a common area, a computer station, and express check-out.

Room options

King evolution room

1 King Bed | Sleeps 2

Room, 1 King Bed

1 King Bed | Sleeps 2

Two queen evolution room

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds, Accessible

2 Queen Beds | Sleeps 4

Guest reviews for Hilton Garden Inn Albany/SUNY Area

Everyone (17) Couples (4) Family (11)
5
Partner Couples

Very nice, efficient, clean. Hot tub and pool were open and clean. Breakfast was made to order and good. Bed was not what we wanted- booked king, got two doubles and they were not greatly comfortable. Linens were great but mattress hurt my back. Would def stay again and I appreciate all the amenities being available and no unsubstantiated protocol. Thank you! 🙏

By on Nov 8, 2021

5
Family

The property was everything I expected and more.

By on Nov 8, 2021

5
Everyone

Great service and staff. Very pleasant

By , from Winston Salem on Oct 3, 2021

3
Family

X

By on Jul 31, 2021

5
Family Friends

Excellent hotel to stay one night on our road trip. Staff gave us excellent recommendations for brunch. Enjoyed my day in Albany.

By on Jul 8, 2021

5
Everyone

By on Jun 29, 2021

5
Family

Friendly staff

By on Jun 29, 2021

4
Everyone

By on Mar 14, 2021

5
Partner Couples Family

they are all so friendly!!! hot breakfst meal is only available mon-fri hope they will have it on wkends too.

By on Aug 9, 2020

5
Family Family

We had a wonderful 2 day stay here. From the front desk staff to the cleaning staff, we were very impressed with the attention to detail and safety. And the pick up breakfast, made to order, was an extra perk.

By , from Eden Prairie, MN on Jul 14, 2020

Review comment responded on Jul 17, 2020

Hi Dina! Thank you for sharing some feedback! We're glad to hear you enjoyed your stay and has a good experience with our staff. We hope to have you stay with us again in the future! Best, HGI Albany/SUNY

Hilton Garden Inn Albany/SUNY Area

1389 Washington Ave, Albany, NY 12206
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