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Recent guest reviews

they are all so friendly!!! hot breakfst meal is only available mon-fri hope they will have it on wkends too.

We had a wonderful 2 day stay here. From the front desk staff to the cleaning staff, we were very impressed with the attention to detail and safety. And the pick up breakfast, made to order, was an extra perk.

Terrible check in! Called ahead for late arrival but woman at the desk could not find my name. Then she realized I was already checked in, which is what I said in the first place! Got to room, air conditioning was on! In the middle of winter! Not what I have come to expect from Hilton properties.

Check in was quick . Room nicely sized & clean . Breakfast was delicious . Location was close to my destination , Times Union Center

Location was excellent and easy to both find and get to. After the person responsible for checking people in came back to the counter, checking in was very quick. Service at check-in was slow and at the restaurant, extremely slow. It took an hour to get a burger and fries to my table. The the burger was made incorrectly. They were out of several menu items.

The hotel was very quiet, and it had an on site restaurant.

The furniture as well as toilet seat looked dated,old gave you the impression it wasn't sanitary.

Dated and not terribly clean. Possibly worst breakfast I’ve had at a hotel

This was the Hotel stay from hell. We frequent Hilton properties, and this property and service was a nightmare. Started when we checked in, the front desk clerk was not very friendly. Gave us our keys and when we got to the room, they were not working. Had to go all the way back down and have them give us new keys. Finally was able to get into the room and there was a huge stain in the middle of the carpet, looked like a murder scene. I should have asked for a different room, but didn’t want to go through all the hassle. Woke up in the morning and needed something from our car, got in the elevator and the power went out, was stuck in the elevator for 15 minutes. To say the least it was a hellish stay!!!

We Stay here all the time and was very surprised that the bathroom was not cleaned properly the sheets had hair from the prior occupants. Staff was great, close proximity to the college was great check in was great.

Decent hotel, convenient to the airport downtown. Bed was super uncomfortable. Everything was fine.

Our room was paid for ahead of time by credit card. Upon arrival we were asked for our credit card for a fifty dollar room deposit. Our credit card was billed fifty dollars. They have a sign that states that your deposit will be returned but it will take two weeks to four months depending on your bank. Why? They have the credit card number. Why do they get to keep my money for up to four months. There is zero room damage. We choose not to swim in the pool or use the hot tub because the water had a slight green tinge. We did not complain. I just think this is poor policy. I would not choose to stay at a Hilton again

Nice hotel. Only complaint is that housekeeping was knocking on our door at 8:30 am and when i didn’t answer the door right away, she started to let herself in.

My chief compliant is that the room I reserved wasn’t available. I was provided with a complimentary beverage and appetizer from their restaurant.

The hotel was quite good but I bought the breakfast option and it is not buffet as it usually happens in other hotels of this level

Middle of the road hotel in every aspect.... Not a rathole but far from a place you'd want to stay for more than one night or recommend. staff is nice... I travel for work alot and this is a one and done.

We stayed here recently for one night. The hotel was very nice, clean with a pool and hot tub. We liked the location as well, very easy to get to.

The room was clean and comfortable, the staff was friendly, and the roll-away bed we requested was already in the room when we arrived. I would absolutely stay here again!

My stay wasn't horrible, but it could have been better. FOOD The breakfast was almost inedible. The bacon was extremely salty. The scrambled eggs shouldn't even be called eggs because they were a chalky egg substitute. They did not taste good at all. Overall, the food was extremely disappointing and not worth $9.95. SERVICE The service, from all members of the staff, was great. ROOM & CLEANLINESS The most annoying part of the room was the plumbing. The sink was backed up and the sound of the faucet was very loud and disturbing. The toilet definitely needs to be replaced as the seat is old, dirty, and damaged. The tub could benefit from a good scrub also. Good thing I always walk with my shower shoes.

Washington Ave Albany NY

Hotel highlights

  • Walking distance to University at Albany SUNY
  • Free WiFi and wired Internet in rooms and public areas
  • Free covered self parking
  • Onsite dining

University at Albany SUNY is a short stroll from Hilton Garden Inn Albany/SUNY Area, and other popular attractions like Crossgates Mall are within a few miles (5 km). This 126-room, 3-star hotel welcomes guests with conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. For your convenience, a to-go breakfast is served for a fee on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.


Rooms

The 126 rooms have an array of amenities, including microwaves, coffee makers, and phones. Guests can expect 43-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Tempur-Pedic beds grant a restful night's sleep and bathrooms offer hair dryers. Ironing boards, desks, and wardrobes or closets are also standard. Housekeeping is available on request.


Property features

At Hilton Garden Inn Albany/SUNY Area, guests enjoy an indoor pool, a 24-hour fitness center, and a spa tub. Free parking is available if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and luggage storage. Additional amenities include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.

Room options

King evolution room

1 King Bed | Sleeps 2

Two queen evolution room

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds, Accessible

2 Queen Beds | Sleeps 4

King evolution suite

1 King Bed and 1 Double Sofa Bed | Sleeps 2

Guest reviews for Hilton Garden Inn Albany/SUNY Area

Everyone (15) Couples (4) Family (9)
4
Everyone

By on Mar 14, 2021

5
Partner Couples Family

they are all so friendly!!! hot breakfst meal is only available mon-fri hope they will have it on wkends too.

By on Aug 9, 2020

5
Family Family

We had a wonderful 2 day stay here. From the front desk staff to the cleaning staff, we were very impressed with the attention to detail and safety. And the pick up breakfast, made to order, was an extra perk.

By , from Eden Prairie, MN on Jul 14, 2020

Review comment responded on Jul 17, 2020

Hi Dina! Thank you for sharing some feedback! We're glad to hear you enjoyed your stay and has a good experience with our staff. We hope to have you stay with us again in the future! Best, HGI Albany/SUNY

2
Everyone

Terrible check in! Called ahead for late arrival but woman at the desk could not find my name. Then she realized I was already checked in, which is what I said in the first place! Got to room, air conditioning was on! In the middle of winter! Not what I have come to expect from Hilton properties.

By on Feb 23, 2020

4
Family with small children

Check in was quick . Room nicely sized & clean . Breakfast was delicious . Location was close to my destination , Times Union Center

By on Dec 13, 2019

Review comment responded on Dec 18, 2019

Thank you for taking the time to provide some feedback from your recent stay! We're happy to hear you enjoyed and look forward to welcoming you back. Sincerely, HGI Albany/SUNY Management

2
Business Business

Location was excellent and easy to both find and get to. After the person responsible for checking people in came back to the counter, checking in was very quick. Service at check-in was slow and at the restaurant, extremely slow. It took an hour to get a burger and fries to my table. The the burger was made incorrectly. They were out of several menu items.

By on Dec 7, 2019

Review comment responded on Dec 11, 2019

Thank you for providing some feedback from your recent stay with us. I'm very sorry to hear about the inconveniences you experienced at check-in and in the restaurant! If there is anything we can do for you at this time, please reach out to our team and we are happy to assist. We hope you will consider staying with us in the future. Best, HGI Management

5
Family

The hotel was very quiet, and it had an on site restaurant.

By on Dec 1, 2019

Review comment responded on Dec 6, 2019

Thank you for your positive review! Glad you had a peaceful stay and were able to enjoy our onsite restaurant. We hope to be welcoming you back soon! Warm regards, HGI Management

4
Family Business Business

The furniture as well as toilet seat looked dated,old gave you the impression it wasn't sanitary.

By on Jul 15, 2019

3
Partner Couples

Dated and not terribly clean. Possibly worst breakfast I’ve had at a hotel

By on Jul 15, 2019

1
Partner Couples

This was the Hotel stay from hell. We frequent Hilton properties, and this property and service was a nightmare. Started when we checked in, the front desk clerk was not very friendly. Gave us our keys and when we got to the room, they were not working. Had to go all the way back down and have them give us new keys. Finally was able to get into the room and there was a huge stain in the middle of the carpet, looked like a murder scene. I should have asked for a different room, but didn’t want to go through all the hassle. Woke up in the morning and needed something from our car, got in the elevator and the power went out, was stuck in the elevator for 15 minutes. To say the least it was a hellish stay!!!

By , from New York, NY on Jun 23, 2019

Hilton Garden Inn Albany/SUNY Area

1389 Washington Ave, Albany, NY 12206
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