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Crowne Plaza Albany - The Desmond Hotel by IHG

3.5 star property
Hotel with free parking, near Colonie Center Mall

Choose dates to view prices

Photo gallery for Crowne Plaza Albany - The Desmond Hotel by IHG

Meeting facility
Property video
Lobby sitting area
Property amenity
Meeting facility

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
660 Albany Shaker Rd, Albany, NY, 12211
  • Place, Watervliet Shaker National Historic Site
    ‪3 min drive‬
  • Place, Shaker Heritage Society
    ‪3 min drive‬
  • Place, New York National Guard Headquarters
    ‪3 min drive‬
  • Airport, Albany, NY (ALB-Albany Intl.)
    ‪2 min drive‬

Room options

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout drapes

Standard Room

10.0 out of 10
Exceptional
(12 reviews)
  • Sleeps 2
  • 1 Twin Bed OR 2 Queen Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(62 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(97 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Roll-in Shower (Mobility Accessible)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Roll-in Shower (Mobility Accessible)

9.0 out of 10
Wonderful
(14 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes

Executive Suite, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Duplex, 1 King Bed (Suite)

Duplex, 1 King Bed (Suite) | In-room safe, desk, laptop workspace, blackout drapes

Duplex, 1 King Bed (Suite)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Queen Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite, 1 Queen Bed with Sofa bed

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed (Top Floor)

Standard Room, 1 King Bed (Top Floor) | View from room

Standard Room, 1 King Bed (Top Floor)

9.6 out of 10
Exceptional
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible Bathtub (Mobility)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Accessible Bathtub (Mobility)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible Bathtub (Mobility)

Junior Suite, 1 King Bed, Accessible Bathtub (Mobility) | In-room safe, desk, laptop workspace, blackout drapes

Junior Suite, 1 King Bed, Accessible Bathtub (Mobility)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed

Executive King Suite

  • Sleeps 4

Standard Room, 2 Queen Beds

  • Sleeps 4

Duplex King Suite

  • Sleeps 4

Twin Room - Mobility Access

  • Sleeps 4

Standard Queen Room With Mobility Accessible Tub

  • Sleeps 2

Junior Queen Suite With Sofa Bed

  • Sleeps 4

Junior King Suite With Mobility Accessible Tub

  • Sleeps 4

Mobility Accessible Standard King Room with Tub

  • Sleeps 2

Standard King Room

  • Sleeps 2

Standard King Room-Top Floor

  • Sleeps 2

2 Queen Beds Standard Mobility Accessible Roll-in Shower

  • Sleeps 4

Junior King Suite with Sofa Bed

  • Sleeps 4

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About the neighborhood

Albany

Colonie Center Mall is within 2 miles (3 km) of Crowne Plaza Albany - The Desmond Hotel by IHG while other popular attractions such as Siena College are within 3 miles (5 km). This 322-room hotel has a restaurant along with conveniences like an indoor pool and a 24-hour gym.

What's nearby

  • Watervliet Shaker National Historic Site - 3 min drive - 2.0 miles
  • Shaker Heritage Society - 3 min drive - 2.0 miles
  • Colonie Center Mall - 3 min drive - 2.0 miles
  • New York National Guard Headquarters - 3 min drive - 1.8 miles
  • University at Albany - 6 min drive - 5.6 miles

Getting around

  • Albany International Airport Station - 6 min drive
  • Albany Intl. Airport (ALB) - 7 min drive

Restaurants

  • ‪Olive Garden - ‬14 min walk
  • ‪The Tavern at the Desmond - ‬1 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Dunkin' - ‬13 min walk
  • ‪LongHorn Steakhouse - ‬20 min walk

About this property

Crowne Plaza Albany - The Desmond Hotel by IHG

Hotel with free parking, near Colonie Center Mall
Guests of Crowne Plaza Albany - The Desmond Hotel by IHG have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available 24 hours). The front desk is staffed 24 hours a day to help with luggage storage and dry cleaning/laundry. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.
Guests can expect free WiFi and 32-inch LCD TVs with digital channels. Bathrooms have hair dryers and free toiletries. Coffee makers, safes, and phones are also available. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Jan 11 - Jan 12
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour free roundtrip airport shuttle on request
  • Free area shuttle up to 3 mi
  • Onsite parking available only on request
  • Free self parking on site
  • Uncovered extended parking on site (USD 15 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:30 AM on weekdays and 7:00 AM to noon on weekends; USD 8 to 13 for adults and USD 5 to 12 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Mr. D's

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Indoor pool

Family friendly

  • Free area shuttle
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 14 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (23,433 square feet of space)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 12 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (35 inch wide door)
  • Handrails in stairways (32 inches high)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1974
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Renovated entire property - January 2021
  • Smoking not allowed
  • Traditional architecture
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per accommodation, per stay, plus a deposit of USD 100 per stay
  • Dogs and cats only
  • 1 total (95 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 10.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 8 to 13 for adults, and USD 5 to 12 for children
  • Uncovered extended parking fee: USD 15 per day
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available 24 hours). Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Desmond
Desmond Albany
Desmond Hotel
Desmond Hotel Albany
Hotel Desmond
The Desmond Hotel Conference Center
The Desmond Hotel Albany
Crowne Plaza Albany The Desmond Hotel
Crowne Plaza Albany The Desmond Hotel an IHG Hotel
Crowne Plaza Albany - The Desmond Hotel by IHG Hotel
Crowne Plaza Albany - The Desmond Hotel by IHG Albany
Crowne Plaza Albany - The Desmond Hotel by IHG Hotel Albany

Frequently asked questions

Is free cancellation available at Crowne Plaza Albany - The Desmond Hotel by IHG?

Crowne Plaza Albany - The Desmond Hotel by IHG offers free cancellation on some room rates. For more details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Crowne Plaza Albany - The Desmond Hotel by IHG?

As of Jan 2, 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza Albany - The Desmond Hotel by IHG on Jan 18, 2026 start from $114.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Crowne Plaza Albany - The Desmond Hotel by IHG?

This hotel is located in Albany, close to Colonie Center Mall, Crossgates Mall, and MVP Arena. You'll also find Watervliet Shaker National Historic Site and Albany County Hockey Facility within a short drive.

Is there parking available at Crowne Plaza Albany - The Desmond Hotel by IHG?

Yes, self parking is offered for free at the hotel. Extended parking is available for USD 15 per day. Though parking is available on request, accessible parking and electric car charging are also available.

Does Crowne Plaza Albany - The Desmond Hotel by IHG feature a casino on the premises?

No, Crowne Plaza Albany - The Desmond Hotel by IHG doesn't have a casino.

Is there an indoor pool at Crowne Plaza Albany - The Desmond Hotel by IHG?

Yes, this hotel has an indoor pool. Guests have pool access between 7:00 AM and 9:00 PM.

Is Crowne Plaza Albany - The Desmond Hotel by IHG a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Does Crowne Plaza Albany - The Desmond Hotel by IHG have a hot tub?

No, there isn't a spa tub at this hotel.

Does Crowne Plaza Albany - The Desmond Hotel by IHG have a restaurant with a breakfast menu?

Yes, Crowne Plaza Albany - The Desmond Hotel by IHG serves a cooked-to-order breakfast for a surcharge each morning at Mr. D's.

Does Crowne Plaza Albany - The Desmond Hotel by IHG allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Crowne Plaza Albany - The Desmond Hotel by IHG for a fee of USD 75 per accommodation, per stay. A deposit of USD 100 per stay is collected.

Does Crowne Plaza Albany - The Desmond Hotel by IHG have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Crowne Plaza Albany - The Desmond Hotel by IHG?

The closest major airport to Crowne Plaza Albany - The Desmond Hotel by IHG is Albany Intl. Airport (ALB), which is 1.5 mi away (7 minutes by car). Another top airport is Schenectady, NY (SCH-Schenectady County), which is located 18.2 mi away (27-minute drive).

Are there rooms with balconies at Crowne Plaza Albany - The Desmond Hotel by IHG?

Yes, some guestrooms at this hotel offer either a balcony or a patio where guests can enjoy courtyard views.

Does Crowne Plaza Albany - The Desmond Hotel by IHG host weddings?

Take advantage of the wedding venue at Crowne Plaza Albany - The Desmond Hotel by IHG if you plan to say "I do" during your trip.

Crowne Plaza Albany - The Desmond Hotel by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 711 out of 1010 reviews
Rating 8 - Good. 175 out of 1010 reviews
Rating 6 - Okay. 74 out of 1010 reviews
Rating 4 - Poor. 21 out of 1010 reviews
Rating 2 - Terrible. 29 out of 1010 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing experience will come again
Stayed 1 night in Sep 2025

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service
Stayed 5 nights in Nov 2025

6/10 Okay

James

Liked: Cleanliness, amenities, property conditions & facilities
The room smelled like fish. Very annoying! I told front desk. They said someone would be up. Nobody ever came.
Stayed 1 night in Nov 2025

10/10 Excellent

Steven

Stayed 1 night in Oct 2025

6/10 Okay

Michel S.

Liked: Cleanliness, property conditions & facilities
Transport
Stayed 1 night in Sep 2025

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really close to shopping. Even though near an airport, it was still pretty quiet.
Stayed 1 night in Aug 2025

6/10 Okay

Kathleen

Business traveler
It was a cool hotel for sure, close to the airport. Our minifridge was frozen over, and there was no way I would put anything in it. The ice machine put as many black mold specs in the ice bucket as it did ice, so that wasn't helpful either. The front desk staff had as much personality as a paper bag. They were there, but there was a lot of shoulder shrugging if you asked about the internet or anything other than checking in. When i checked out the fact that I walked up the counter rather than had my receipt emailed to me was an absolute inconvenience. It was ok but I overpaid, for sure.
Stayed 2 nights in Sep 2025

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place with great service
Stayed 1 night in Sep 2025

10/10 Excellent

Charles

All good!
Stayed 1 night in Sep 2025

2/10 Terrible

Kathleen Marie

Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have a service dog I asked the room to be cleaned at 5am that I would be out 830-130 lunch date at 2pm. No one cleaned the room they said the dog was growling it would take 30 min I had to take him with me then they lied and said it was done in 15 min throughout my stay I only asked the room to be cleaned once the housekeeper did not speak English refused to clean my room earlier overpriced the Desmond parked 20 years ago no ice on my floor chipped paint outdated although I heard it was done over by my brother in law who was head of maintenance and retired he died of a heart attack that was a long time ago I’m really disappointed I could of stayed for half the price got breakfast I thought I wa getting luxury I was not rough towels etc everything was bad
Stayed 3 nights in Sep 2025

8/10 Good

Jane M.

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel has been around for a long time. Very convenient to the airport.
Stayed 2 nights in Sep 2025

4/10 Poor

Douglas

Stayed 1 night in Aug 2025

10/10 Excellent

Milovan

Stayed 1 night in Sep 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Frederick

The receptionist (Sharif) was very welcoming which we really appreciated. And the facility is just fabulous — not what anyone would ever expect from a near-airport hotel.
Stayed 1 night in Sep 2025

8/10 Good

sandra

Stayed 2 nights in Aug 2025

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Marie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for a two day conference/training
Stayed 1 night in Sep 2025

10/10 Excellent

John

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
Awesome hotel experience. The onsite restaurant was fabulous. The entire hotel staff was friendly and helpful.
Stayed 4 nights in Sep 2025

10/10 Excellent

Joan, Carlisle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful interior atrium . Clean comfortable rooms.
Stayed 1 night in Sep 2025

10/10 Excellent

CARLOS G.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, great service.
Stayed 1 night in Sep 2025

10/10 Excellent

Vincent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast, food was fabulous. Excellent cook, great waitresses, great friendly and welcoming front desk overall excellent experience.
Stayed 1 night in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great late night desk assistant
Stayed 1 night in Sep 2025

8/10 Good

Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean. I slept well and very convenient to restaurants and shopping
Stayed 2 nights in Sep 2025

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