Convenience and service
Beautiful hotel. Love my room. Location is on the same street as airport which about half a mile.
3rd stay in hotel. My last stay was 3 years ago. Has been renovated well. Carpet may need updating but staff is excellent. May also need Microwave in room. Clean and outstanding ballrooms and outside dining facilities. Will definitely recommend 👌
Was disappointed that the room was not cleaner
Upon check in, I was informed that room service was not available and that there was no full service housekeeping. This was a big disappointment. I paid full price for the room, and I expect full services in return. Is having to call the desk for more coffee the end of the world? No. But do I want to deal with that when I'm getting ready in the morning? Also, no. The rooms look out into an indoor "courtyard", which was being used for an event on my first night in town. The event included loud music that stopped at 10pm on the dot. While I appreciate that this didn't go all night, it was impossible to block out the sound of plates and glasses clinking and the horrible dance music. It also meant that I could look down into the event, which felt strange and not very private for anyone involved. I thought hotel layouts like this went extinct in the late 90's? The beds were hard as a rock, and the sheets were the roughest, cheapest material I've ever felt. I travel a lot for work, and most hotels now have TVs that let you log into your own Netflix or YouTube - but not this 90s throwback, which only has basic hotel cable and no channel guide. In general, the hotel was clean and the staff was polite, but although updated, the facility felt dated and wasn't particularly comfortable. The location off the highway means you can't walk to anything and would be stranded without a car.
Always love staying at the Desmond! Renovation work and upgrades enhanced the property but kept its charm.
The Staff were fantastic, very welcoming, very helpful
It was very hard to walk the many halls without any signs to direct you to an elevator, pool, etc. the pool was nice but did not feel heated. I had goosebumps
I don't know if I would want to be there if a event was scheduled!
Great stay, nice hotel
Nice room and friendly staff
Couldn't swim horrible service for locked out my room 3 times
Convenient to airport. Restaurant in hotel is good. Internet had gone out when arrived, so everyone was waiting to be able to check in.Room nice, but mattress not very comfortable.
The ambiance was good. I was attending a conference there and the only problem for me was that the property is very spread out necessitating a lot of walking which is a challenge for me.
Always a pleasant stay at the Desmond! Wonderful staff, great facility!
Colonie Center Mall is within 2 miles (3 km) of Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel while other popular attractions such as Siena College are within 3 miles (5 km). This 322-room, 3.5-star hotel welcomes guests with a restaurant, an indoor pool, and a 24-hour gym.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 7:00 AM to 11:30 AM and on weekends from 7:00 AM to noon.
Guests can expect free WiFi and 32-inch LCD TVs with digital channels. Bathrooms have hair dryers and free toiletries. Coffee makers, safes, and phones are also available.
Guests of Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available 24 hours). The front desk is staffed 24 hours a day to help with luggage storage and dry cleaning/laundry. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.
Convenience and service
Beautiful hotel. Love my room. Location is on the same street as airport which about half a mile.
3rd stay in hotel. My last stay was 3 years ago. Has been renovated well. Carpet may need updating but staff is excellent. May also need Microwave in room. Clean and outstanding ballrooms and outside dining facilities. Will definitely recommend 👌
Was disappointed that the room was not cleaner
Upon check in, I was informed that room service was not available and that there was no full service housekeeping. This was a big disappointment. I paid full price for the room, and I expect full services in return. Is having to call the desk for more coffee the end of the world? No. But do I want to deal with that when I'm getting ready in the morning? Also, no. The rooms look out into an indoor "courtyard", which was being used for an event on my first night in town. The event included loud music that stopped at 10pm on the dot. While I appreciate that this didn't go all night, it was impossible to block out the sound of plates and glasses clinking and the horrible dance music. It also meant that I could look down into the event, which felt strange and not very private for anyone involved. I thought hotel layouts like this went extinct in the late 90's? The beds were hard as a rock, and the sheets were the roughest, cheapest material I've ever felt. I travel a lot for work, and most hotels now have TVs that let you log into your own Netflix or YouTube - but not this 90s throwback, which only has basic hotel cable and no channel guide. In general, the hotel was clean and the staff was polite, but although updated, the facility felt dated and wasn't particularly comfortable. The location off the highway means you can't walk to anything and would be stranded without a car.
Always love staying at the Desmond! Renovation work and upgrades enhanced the property but kept its charm.
The Staff were fantastic, very welcoming, very helpful
It was very hard to walk the many halls without any signs to direct you to an elevator, pool, etc. the pool was nice but did not feel heated. I had goosebumps
I don't know if I would want to be there if a event was scheduled!
