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Recent guest reviews

Was disappointed that the room was not cleaner

Upon check in, I was informed that room service was not available and that there was no full service housekeeping. This was a big disappointment. I paid full price for the room, and I expect full services in return. Is having to call the desk for more coffee the end of the world? No. But do I want to deal with that when I'm getting ready in the morning? Also, no. The rooms look out into an indoor "courtyard", which was being used for an event on my first night in town. The event included loud music that stopped at 10pm on the dot. While I appreciate that this didn't go all night, it was impossible to block out the sound of plates and glasses clinking and the horrible dance music. It also meant that I could look down into the event, which felt strange and not very private for anyone involved. I thought hotel layouts like this went extinct in the late 90's? The beds were hard as a rock, and the sheets were the roughest, cheapest material I've ever felt. I travel a lot for work, and most hotels now have TVs that let you log into your own Netflix or YouTube - but not this 90s throwback, which only has basic hotel cable and no channel guide. In general, the hotel was clean and the staff was polite, but although updated, the facility felt dated and wasn't particularly comfortable. The location off the highway means you can't walk to anything and would be stranded without a car.

Always love staying at the Desmond! Renovation work and upgrades enhanced the property but kept its charm.

The Staff were fantastic, very welcoming, very helpful

It was very hard to walk the many halls without any signs to direct you to an elevator, pool, etc. the pool was nice but did not feel heated. I had goosebumps

I don't know if I would want to be there if a event was scheduled!

Great stay, nice hotel

Nice room and friendly staff

Couldn't swim horrible service for locked out my room 3 times

Convenient to airport. Restaurant in hotel is good. Internet had gone out when arrived, so everyone was waiting to be able to check in.Room nice, but mattress not very comfortable.

The ambiance was good. I was attending a conference there and the only problem for me was that the property is very spread out necessitating a lot of walking which is a challenge for me.

Always a pleasant stay at the Desmond! Wonderful staff, great facility!

There was a problem with my reservation and the guy at the front desk was rude and sarcastic to me.

Friendly staff, clean rooms. Decor was a bit dated but overall this is a really nice hotel.

Didn't like having an inside room with windows looking into the lobby. However, that being said, part of the issue with that is because the beds were so comfortable and not having a window to the outdoors, it was too comfortable and all we wanted to do was sleep in. That is a good sign. The toilet ran all night and was disruptive for sleep. The mattress was very very comfortable to sleep on.

Albany Shaker Rd Albany NY

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Bar/lounge
  • Free airport shuttle

Crowne Plaza Albany - The Desmond Hotel places you within 3 miles (5 km) of popular attractions like Colonie Center Mall and Siena College. This 323-room, 3.5-star hotel has a bar/lounge along with conveniences like an indoor pool and a 24-hour gym.


Dining

For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 7:00 AM to 11:30 AM and on weekends from 7:00 AM to noon. At the end of the day, unwind with a drink at the bar/lounge.


Rooms

Crowne Plaza Albany - The Desmond Hotel's 323 rooms provide coffee makers, safes, and phones. Guests can expect free WiFi and 32-inch LCD TVs with digital channels. Bathrooms have hair dryers and free toiletries. Ironing boards, desks, and wardrobes or closets are also standard.


Property features

Guests of Crowne Plaza Albany - The Desmond Hotel have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available 24 hours). The front desk is staffed 24 hours a day to help with luggage storage and dry cleaning/laundry. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.

Room options

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Junior Suite, 1 Queen Bed with Sofa bed

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 2 Queen Beds, Accessible (Mobil, Tub)

2 Queen Beds | Sleeps 4

Guest reviews for Crowne Plaza Albany - The Desmond Hotel

Everyone (19) Couples (6) Family (5) Other (1) Friends (1)
3
Everyone

Was disappointed that the room was not cleaner

By on May 8, 2022

3
Business Business

Upon check in, I was informed that room service was not available and that there was no full service housekeeping. This was a big disappointment. I paid full price for the room, and I expect full services in return. Is having to call the desk for more coffee the end of the world? No. But do I want to deal with that when I'm getting ready in the morning? Also, no. The rooms look out into an indoor "courtyard", which was being used for an event on my first night in town. The event included loud music that stopped at 10pm on the dot. While I appreciate that this didn't go all night, it was impossible to block out the sound of plates and glasses clinking and the horrible dance music. It also meant that I could look down into the event, which felt strange and not very private for anyone involved. I thought hotel layouts like this went extinct in the late 90's? The beds were hard as a rock, and the sheets were the roughest, cheapest material I've ever felt. I travel a lot for work, and most hotels now have TVs that let you log into your own Netflix or YouTube - but not this 90s throwback, which only has basic hotel cable and no channel guide. In general, the hotel was clean and the staff was polite, but although updated, the facility felt dated and wasn't particularly comfortable. The location off the highway means you can't walk to anything and would be stranded without a car.

By on Apr 26, 2022

5
Business Business

Always love staying at the Desmond! Renovation work and upgrades enhanced the property but kept its charm.

By on Apr 21, 2022

5
Family

The Staff were fantastic, very welcoming, very helpful

By on Dec 13, 2021

4
Partner Couples

It was very hard to walk the many halls without any signs to direct you to an elevator, pool, etc. the pool was nice but did not feel heated. I had goosebumps

By , from West Hurley on Nov 8, 2021

4
Partner Couples

I don't know if I would want to be there if a event was scheduled!

By on Sep 30, 2021

4
Partner Couples

Great stay, nice hotel

By on Aug 8, 2021

5
Family with small children

Nice room and friendly staff

By on Jul 8, 2021

3
Everyone

By on Sep 13, 2020

1
Partner Couples

Couldn't swim horrible service for locked out my room 3 times

By , from Craryville ny on Jun 22, 2020

Review comment responded on Jun 22, 2020

We apologize for the inconvenience, our pool is currently under renovations , also due to covid 19 none of the hotels are allowing anyone to swim in the pool or hot tubs..I hope you give us another chance

Crowne Plaza Albany - The Desmond Hotel

660 Albany Shaker Rd, Albany, NY 12211
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