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Crowne Plaza Albany - The Desmond Hotel by IHG

3.5 star property
Hotel with free parking, near Colonie Center Mall

Choose dates to view prices

Photo gallery for Crowne Plaza Albany - The Desmond Hotel by IHG

Meeting facility
Meeting facility
Property amenity
Lobby sitting area
Meeting facility

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Bar

Explore the area

View in a map
660 Albany Shaker Rd, Albany, NY, 12211
  • Place, Watervliet Shaker National Historic Site
    ‪3 min drive‬
  • Place, Shaker Heritage Society
    ‪3 min drive‬
  • Place, New York National Guard Headquarters
    ‪3 min drive‬
  • Airport, Albany, NY (ALB-Albany Intl.)
    ‪2 min drive‬

Room options

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout drapes

Standard Room

10.0 out of 10
Exceptional
(11 reviews)
  • Sleeps 2
  • 1 Twin Bed OR 2 Queen Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(61 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(93 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Roll-in Shower (Mobility Accessible)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Roll-in Shower (Mobility Accessible)

8.8 out of 10
Excellent
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes

Executive Suite, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Duplex, 1 King Bed (Suite)

Duplex, 1 King Bed (Suite) | In-room safe, desk, laptop workspace, blackout drapes

Duplex, 1 King Bed (Suite)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Queen Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite, 1 Queen Bed with Sofa bed

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed (Top Floor)

Standard Room, 1 King Bed (Top Floor) | View from room

Standard Room, 1 King Bed (Top Floor)

9.6 out of 10
Exceptional
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible Bathtub (Mobility)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Accessible Bathtub (Mobility)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible Bathtub (Mobility)

Junior Suite, 1 King Bed, Accessible Bathtub (Mobility) | In-room safe, desk, laptop workspace, blackout drapes

Junior Suite, 1 King Bed, Accessible Bathtub (Mobility)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Albany

Colonie Center Mall is within 2 miles (3 km) of Crowne Plaza Albany - The Desmond Hotel by IHG while other popular attractions such as Siena College are within 3 miles (5 km). This 322-room hotel has a restaurant along with conveniences like an indoor pool and a 24-hour gym.

What's nearby

  • Watervliet Shaker National Historic Site - 3 min drive - 2.0 miles
  • Shaker Heritage Society - 3 min drive - 2.0 miles
  • Colonie Center Mall - 3 min drive - 2.0 miles
  • New York National Guard Headquarters - 3 min drive - 1.8 miles
  • University at Albany - 7 min drive - 5.8 miles

Getting around

  • Albany International Airport Station - 6 min drive
  • Albany Intl. Airport (ALB) - 7 min drive

Restaurants

  • ‪Olive Garden - ‬14 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪The Tavern at the Desmond - ‬1 min walk
  • ‪LongHorn Steakhouse - ‬20 min walk
  • ‪Dunkin' - ‬13 min walk

About this property

Crowne Plaza Albany - The Desmond Hotel by IHG

Hotel with free parking, near Colonie Center Mall
Guests of Crowne Plaza Albany - The Desmond Hotel by IHG have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available 24 hours). The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.
Guests can expect free WiFi and 32-inch LCD TVs with digital channels. Bathrooms have hair dryers and free toiletries. Coffee makers, safes, and phones are also available. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour free roundtrip airport shuttle on request
  • Free area shuttle up to 3 mi
  • Onsite parking available only on request
  • Free self parking on site
  • Uncovered extended parking on site (USD 15 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:30 AM on weekdays and 7:00 AM to noon on weekends; USD 8 to 13 for adults and USD 5 to 12 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Mr. D's

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Indoor pool

Family friendly

  • Free area shuttle
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 14 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (23,433 square feet of space)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 12 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (35 inch wide door)
  • Handrails in stairways (32 inches high)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1974
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Renovated entire property - January 2021
  • Smoking not allowed
  • Traditional architecture
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per accommodation, per stay, plus a deposit of USD 100 per stay
  • Dogs and cats only
  • 1 total (95 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 10.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 8 to 13 for adults, and USD 5 to 12 for children
  • Uncovered extended parking fee: USD 15 per day
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available 24 hours). Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Desmond
Desmond Albany
Desmond Hotel
Desmond Hotel Albany
Hotel Desmond
The Desmond Hotel Conference Center
The Desmond Hotel Albany
Crowne Plaza Albany The Desmond Hotel
Crowne Plaza Albany The Desmond Hotel an IHG Hotel
Crowne Plaza Albany - The Desmond Hotel by IHG Hotel
Crowne Plaza Albany - The Desmond Hotel by IHG Albany
Crowne Plaza Albany - The Desmond Hotel by IHG Hotel Albany

Frequently asked questions

Is free cancellation available at Crowne Plaza Albany - The Desmond Hotel by IHG?

Crowne Plaza Albany - The Desmond Hotel by IHG offers free cancellation on some room rates. For more details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Crowne Plaza Albany - The Desmond Hotel by IHG?

As of Nov 18, 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Albany - The Desmond Hotel by IHG on Nov 30, 2025 start from $107.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Crowne Plaza Albany - The Desmond Hotel by IHG?

This hotel is located in Albany, close to Colonie Center Mall, Crossgates Mall, and MVP Arena. You'll also find Albany County Hockey Facility and Latham Farms within a short drive.

Is there parking available at Crowne Plaza Albany - The Desmond Hotel by IHG?

Yes, self parking is offered for free at the hotel. Extended parking is available for USD 15 per day. Though parking is available on request, accessible parking and electric car charging are also available.

Does Crowne Plaza Albany - The Desmond Hotel by IHG feature a casino on the premises?

No, Crowne Plaza Albany - The Desmond Hotel by IHG doesn't have a casino.

Is there an indoor pool at Crowne Plaza Albany - The Desmond Hotel by IHG?

Yes, this hotel has an indoor pool. Guests have pool access between 7:00 AM and 9:00 PM.

What do couples enjoy most about Crowne Plaza Albany - The Desmond Hotel by IHG?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Are there hot tubs at Crowne Plaza Albany - The Desmond Hotel by IHG?

No, this hotel doesn't have a spa tub.

Does Crowne Plaza Albany - The Desmond Hotel by IHG have a restaurant with a breakfast menu?

Yes, Crowne Plaza Albany - The Desmond Hotel by IHG serves a cooked-to-order breakfast for a surcharge each morning at Mr. D's.

Does Crowne Plaza Albany - The Desmond Hotel by IHG allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Crowne Plaza Albany - The Desmond Hotel by IHG for a fee of USD 75 per accommodation, per stay. A deposit of USD 100 per stay is collected.

Does Crowne Plaza Albany - The Desmond Hotel by IHG have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Crowne Plaza Albany - The Desmond Hotel by IHG?

The closest major airport to Crowne Plaza Albany - The Desmond Hotel by IHG is Albany Intl. Airport (ALB), which is 1.5 mi away (7 minutes by car). Another top airport is Schenectady, NY (SCH-Schenectady County), which is located 18.2 mi away (27-minute drive).

Are there rooms with balconies that I can book at Crowne Plaza Albany - The Desmond Hotel by IHG?

Yes, some guestrooms at Crowne Plaza Albany - The Desmond Hotel by IHG offer a patio and may feature courtyard views.

Does Crowne Plaza Albany - The Desmond Hotel by IHG host weddings?

Take advantage of the wedding venue at Crowne Plaza Albany - The Desmond Hotel by IHG if you plan to say "I do" during your trip.

Reviews

Crowne Plaza Albany - The Desmond Hotel by IHG Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 712 out of 1010 reviews
Rating 8 - Good. 179 out of 1010 reviews
Rating 6 - Okay. 70 out of 1010 reviews
Rating 4 - Poor. 21 out of 1010 reviews
Rating 2 - Terrible. 28 out of 1010 reviews

Reviews

10/10 Excellent

Steven

Stayed 1 night in Oct 2025

10/10 Excellent

Julie, Portland

Stayed 1 night in Aug 2025

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful stay! The staff were friendly, the room was spotless and comfortable, and the location was perfect. Would definitely stay here again.
Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
All around solid experience. Zero negatives.
Stayed 3 nights in Aug 2025

10/10 Excellent

Ruanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Austin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was just perfect and the courtyard downstairs are wonderful.
Stayed 1 night in Aug 2025

10/10 Excellent

Christian, Key Biscayne

Stayed 1 night in Jul 2025

10/10 Excellent

Regina

Liked: Property conditions & facilities
Just a nice hotel
Stayed 1 night in Aug 2025

10/10 Excellent

Ardena

Liked: Cleanliness
Stayed 2 nights in Jul 2025

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
At check-in, the front desk employee offered to change my reservation from a two queen bed to a king bed room, so I could be close to the elevator at the front door instead of way in the back of the property. I thought that was very thoughtful and considerate of me as a guest.
Stayed 1 night in Aug 2025

8/10 Good

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and updated
Stayed 1 night in Aug 2025

8/10 Good

J. Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The location was convenient as we were driving and it’s just off the highway. Also convenient to the airport with complimentary shuttle service. Staff were always pleasant and helpful!
Stayed 5 nights in Aug 2025

10/10 Excellent

Susan

Stayed 1 night in Aug 2025

10/10 Excellent

Maria-Helena, Paramus

Stayed 1 night in Jul 2025

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Dave

Liked: Cleanliness
Great staff. Quiet rooms, clean and full service hotel. Only thing I did not like, and this has happened in the past, is the lounge, populated by mature adults is rowdy and loud. It’s a fraternity party atmosphere. Not a place for quiet conversation ir a quiet drink.
Stayed 2 nights in Aug 2025

8/10 Good

Shurly

Stayed 2 nights in Aug 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not worth the price for one night of travel. It would be better for a long term stay, but it was nothing special. There wasn't a microwave. The room was comfortable, and it was quiet.
Stayed 1 night in Jul 2025

10/10 Excellent

Salva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Jul 2025

8/10 Good

Oyekale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Heather

Stayed 1 night in Jul 2025

6/10 Okay

David, McLean

Stayed 1 night in Jul 2025

10/10 Excellent

Suneet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

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