Encountered someone who denied me my room even though I showed him my reservation. I wasn’t treated with respect. I feel like there may have been other motivators to not let me stay at this hotel. I left feeling very uncomfortable.
Very clean and comfortable. Check in service was polite and kid friendly. Room very clean and have home like feeling. Definitely will stay again
Very comfortable clean rooms. Awesome shower! They allowed us to check in early as well.
Great hotel great facility nice staff will definitely go back
Toilet took 30 min to flush. Before breakfast my husband showered water would not go down in tub. Called to front desk several times...phone just rang and rang. Breakfast was very crowded, food running out and juice, silverware...delayed refill. When we made it back to room...water still not down...didn’t get to shower before we left hotel. Bc we booked through orbitz hotel could only reimburse parking fees.
Proximity to venue and cleanliness were a plus. Good value
location. great breakfast. Albany beautiful...
I’m not sure my room was actually cleaned, the sheets were pretty wrinkled when I went to get into bed and there was a hair. There were a lot of dirty areas but I was just staying for one night in between shifts and needed to sleep so
The restaurant is top-notch. Excellent service, wonderful food, reasonable prices. The sound-proofing leaves much to be desired. Like sound-proofing. Not only was there a lot of street noise, the parties going on in the rooms near us were obnoxiously loud for tired travelers. And, please, don’t ask guests to quiet their neighbors.
I was unhappy to see mold in the grout in the shower. There was no ice bucket in room and no ice on the floor and elevator restricted access to other floors where there was ice. Parking lot guys were great. Helpful, courteous and had the car ready to be packed when I needed it. Thx.
Located in Downtown Albany, Hampton Inn & Suites Albany-Downtown is adjacent to Palace Theater and within a 10-minute walk of other popular attractions like Times Union Center. This hotel has 175 rooms and welcomes guests with conveniences like 2 restaurants, free in-room WiFi, and a fitness center.
Free breakfast is included with your stay and is served each morning. Enjoy dining at DPs, one of 2 onsite restaurants. At the end of the day, unwind with a drink at the bar/lounge.
All 175 rooms provide sofa beds, microwaves, and refrigerators. LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Coffee makers, free weekday newspapers, and free local calls are also standard.
Renovated in 2017, Hampton Inn & Suites Albany-Downtown offers a fitness center, free WiFi in public areas, and conference space. Valet parking is offered for USD 16 per night. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Additional amenities include a business center, coffee/tea in a common area, and a computer station.
Encountered someone who denied me my room even though I showed him my reservation. I wasn’t treated with respect. I feel like there may have been other motivators to not let me stay at this hotel. I left feeling very uncomfortable.
Very clean and comfortable. Check in service was polite and kid friendly. Room very clean and have home like feeling. Definitely will stay again
Thank you for staying with us! We can't wait to welcome you again in the future!
Thank you very much for your stay with us , delighted to hear that you had a good stay with us
Very comfortable clean rooms. Awesome shower! They allowed us to check in early as well.
Thank you very much for your feedback , we are glad that you had a pleasant stay with us.
Great hotel great facility nice staff will definitely go back
Thank you very much for your feedback , we are glad that you had a pleasant stay with us.
Thank you very much for your feedback , delighted to see that you have enjoyed your say with us
Toilet took 30 min to flush. Before breakfast my husband showered water would not go down in tub. Called to front desk several times...phone just rang and rang. Breakfast was very crowded, food running out and juice, silverware...delayed refill. When we made it back to room...water still not down...didn’t get to shower before we left hotel. Bc we booked through orbitz hotel could only reimburse parking fees.
Sorry for the inconvenience that you have encountered during your stay , we will ensure that this unfortunate events will not occur next time.
Thank you for being a guest and reviewing our property.
Proximity to venue and cleanliness were a plus. Good value
Thank you for being a guest and sharing your feedback. Have a wonderful day!
Hello, Malcolm We do not deny someone their reservation, especially when they are prepaid through Expedia and their partners. Once a confirmation number is provided, as long as it is for the proper date/time (check-in is not until 4PM day of arrival) all guests are checked-in. If you can provide further details and the other factors surrounding this we would be more than happy to look into this and help with any necessary training that needs to take place.