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Recent guest reviews

Encountered someone who denied me my room even though I showed him my reservation. I wasn’t treated with respect. I feel like there may have been other motivators to not let me stay at this hotel. I left feeling very uncomfortable.

Very clean and comfortable. Check in service was polite and kid friendly. Room very clean and have home like feeling. Definitely will stay again

Very comfortable clean rooms. Awesome shower! They allowed us to check in early as well.

Great hotel great facility nice staff will definitely go back

Toilet took 30 min to flush. Before breakfast my husband showered water would not go down in tub. Called to front desk several times...phone just rang and rang. Breakfast was very crowded, food running out and juice, silverware...delayed refill. When we made it back to room...water still not down...didn’t get to shower before we left hotel. Bc we booked through orbitz hotel could only reimburse parking fees.

Proximity to venue and cleanliness were a plus. Good value

location. great breakfast. Albany beautiful...

I’m not sure my room was actually cleaned, the sheets were pretty wrinkled when I went to get into bed and there was a hair. There were a lot of dirty areas but I was just staying for one night in between shifts and needed to sleep so

The restaurant is top-notch. Excellent service, wonderful food, reasonable prices. The sound-proofing leaves much to be desired. Like sound-proofing. Not only was there a lot of street noise, the parties going on in the rooms near us were obnoxiously loud for tired travelers. And, please, don’t ask guests to quiet their neighbors.

I was unhappy to see mold in the grout in the shower. There was no ice bucket in room and no ice on the floor and elevator restricted access to other floors where there was ice. Parking lot guys were great. Helpful, courteous and had the car ready to be packed when I needed it. Thx.

Chapel St Albany NY

Hotel highlights

  • Walking distance to Palace Theater and Times Union Center
  • Free breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining

Located in Downtown Albany, Hampton Inn & Suites Albany-Downtown is adjacent to Palace Theater and within a 10-minute walk of other popular attractions like Times Union Center. This hotel has 175 rooms and welcomes guests with conveniences like 2 restaurants, free in-room WiFi, and a fitness center.


Dining

Free breakfast is included with your stay and is served each morning. Enjoy dining at DPs, one of 2 onsite restaurants. At the end of the day, unwind with a drink at the bar/lounge.


Rooms

All 175 rooms provide sofa beds, microwaves, and refrigerators. LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Coffee makers, free weekday newspapers, and free local calls are also standard.


Property features

Renovated in 2017, Hampton Inn & Suites Albany-Downtown offers a fitness center, free WiFi in public areas, and conference space. Valet parking is offered for USD 16 per night. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Additional amenities include a business center, coffee/tea in a common area, and a computer station.

Room options

Studio, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Suite, 1 King Bed with Sofa bed, Jetted Tub

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Hampton Inn & Suites Albany-Downtown

Everyone (35) Couples (1) Family (8)
1
Family

Encountered someone who denied me my room even though I showed him my reservation. I wasn’t treated with respect. I feel like there may have been other motivators to not let me stay at this hotel. I left feeling very uncomfortable.

By , from New York on Oct 12, 2020

Review comment responded on Oct 21, 2020

Hello, Malcolm We do not deny someone their reservation, especially when they are prepaid through Expedia and their partners. Once a confirmation number is provided, as long as it is for the proper date/time (check-in is not until 4PM day of arrival) all guests are checked-in. If you can provide further details and the other factors surrounding this we would be more than happy to look into this and help with any necessary training that needs to take place.

5
Family with small children Family

Very clean and comfortable. Check in service was polite and kid friendly. Room very clean and have home like feeling. Definitely will stay again

By , from Albany on Oct 9, 2020

Review comment responded on Oct 21, 2020

Thank you for staying with us! We can't wait to welcome you again in the future!

4
Everyone

By on Aug 24, 2020

4
Everyone

By on Jan 20, 2020

Review comment responded on Feb 11, 2020

Thank you very much for your stay with us , delighted to hear that you had a good stay with us

5
Family Business Business

Very comfortable clean rooms. Awesome shower! They allowed us to check in early as well.

By on Jan 13, 2020

Review comment responded on Jan 13, 2020

Thank you very much for your feedback , we are glad that you had a pleasant stay with us.

4
Family Family

Great hotel great facility nice staff will definitely go back

By on Jan 12, 2020

Review comment responded on Jan 13, 2020

Thank you very much for your feedback , we are glad that you had a pleasant stay with us.

4
Everyone

By on Dec 9, 2019

Review comment responded on Dec 9, 2019

Thank you very much for your feedback , delighted to see that you have enjoyed your say with us

2
Everyone

Toilet took 30 min to flush. Before breakfast my husband showered water would not go down in tub. Called to front desk several times...phone just rang and rang. Breakfast was very crowded, food running out and juice, silverware...delayed refill. When we made it back to room...water still not down...didn’t get to shower before we left hotel. Bc we booked through orbitz hotel could only reimburse parking fees.

By on Dec 8, 2019

Review comment responded on Dec 9, 2019

Sorry for the inconvenience that you have encountered during your stay , we will ensure that this unfortunate events will not occur next time.

5
Everyone

By on Nov 1, 2019

Review comment responded on Nov 1, 2019

Thank you for being a guest and reviewing our property.

5
Friends

Proximity to venue and cleanliness were a plus. Good value

By on Oct 12, 2019

Review comment responded on Oct 13, 2019

Thank you for being a guest and sharing your feedback. Have a wonderful day!

Hampton Inn & Suites Albany-Downtown

25 Chapel St, Albany, NY 12210
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