$64 Cheap flight deals from New York (NYC) to The Colony (DFW)

### Review I honestly don’t even know where to begin with this place. The hotel looked **nothing like the pictures online**. Once we arrived, the condition of the property and the room were extremely disappointing. The room was filthy, the toilet did not work, and there were multiple issues that should have been addressed before the room was ever rented out. On top of that, there were serious concerns about the activity and people coming and going throughout the property that made the entire stay extremely uncomfortable. The front desk experience was just as frustrating. The woman working the desk appeared completely unprepared and was unable or unwilling to properly assist us. When we contacted Hotels.com to try to get moved to another room, she would not cooperate with the representative, would not answer the phone, and would not provide a number or contact information for a manager or owner. At that point, we were literally stuck trying to figure out how to resolve a problem that **the hotel itself should have been fixing**. This was by far one of the worst hotel experiences I have ever had. The pictures online were misleading, the room was unacceptable, customer service was practically nonexistent, and management was impossible to reach. **Would not recommend this hotel. Save yourself the headache and spend your money somewhere else.**

Super cool decor. Amazing rooftop views and pool! So far one of my favorite hotels i've stayed at so far!

What a delightful place to stay!

Super cool decor. Amazing rooftop views and pool! So far one of my favorite hotels i've stayed at so far!

I have stayed at this hotel many times. My most recent stay ended with a huge disappointment for a property that was typically, and claims to be one of the better hotels in the Dallas area. My stay was fine, nothing special but as expected for a hotel of this caliber. Upon checkout I was presented a bill that seemed correct. No mention of any extra charges. However, upon receipt of my Amex bill I saw my charge was @ $60 more than my checkout bill. I assumed it was a mistake, perhaps a parking charge (I did not have a car), or something of that nature. Upon calling the hotel I was informed there was a $59.90 charge for using my Amex to pay. No one ever told me that there would be an extra charge for using my Amex. I had a Visa card I could have used. They do not accept cash. But none of that matters. Someone should have told me they would charge me for using my Amex, or they should have printed the charge on the final printed bill. None of that happened,, they just added the fee without a word. It's not even the $60 (which is real money) it's the sneaky way they simply added the charge without notification. Further, since Hotels.com stores my Amex, perhaps there should have been some sort of heads up that this hotel adds a fee for use of the card on file. What a low class, sneaky way for a Hotel that claims to be a first class establishment to conduct their business. After at least 6 or 7 visits to this hotel. My most recent stay will be my last. Back to the Mansion!