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We loved this hotel. The location, rooftop patio, kind staff, and spacious, clean room were all amazing. We really enjoyed our stay and would come back in a heartbeat.

The hotel was impeccably clean, and the breakfast was excellent, offering a wide variety of options to suit every taste. The staff was exceptionally courteous, attentive, and professional throughout our stay.

The hotel was impeccably clean, and the breakfast was excellent, offering a wide variety of options to suit every taste. The staff was exceptionally courteous, attentive, and professional throughout our stay.

Unfortunately, our stay at the Park Lane New York was extremely disappointing, particularly considering the approximately $1,200 per night we paid. The one genuinely positive thing I can say about this hotel is the location. Being directly across from Central Park is incredibly convenient, and the hotel is well positioned for enjoying Midtown Manhattan. Unfortunately, the experience inside the property did not come close to matching its location or its price point. The hotel felt dated and poorly maintained, and our room looked old and was not properly cleaned before our arrival. Most concerning, we actually found discarded toilet paper on the floor inside the closet. At this price level, basic cleanliness should be an absolute expectation, not something a guest has to question. Our first impression of the service wasn’t much better. The Brazilian gentleman who checked us in Saturday evening had a noticeable attitude and gave us the impression that assisting guests was an inconvenience. This is certainly not the type of welcome one expects from a hotel charging luxury-hotel rates. The elevator situation was another major frustration. During an extremely busy holiday weekend, it appeared that only two of the hotel’s six elevators were operating, resulting in unnecessary waits and inconvenience throughout our stay. What makes all of this especially unacceptable is the price. At approximately $1,200 per night, expectations are understandably high.

An absolutely impeccable stay.

The unique item is the front desk staff- Ms Maria B. Is a wonderful person who is very friendly to everyone incoming customers during the weekend hotel registration. She is the only staff for many customers. Her personality is a true New Yorker, she welcomes us who from other States. Although the hotel facility is not a five Stars, but Maria’s perfectionism is more than five stars. We appreciate this hotel keep such staff for serving us. Great job!

Nice and spacious room! Loved the private bathroom and rainfall shower-head! The water pressure was excellent! Our view was not great (we had partial views of the street out of the windows). Other than that wonderful stay..would stay here again!