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We give this a 10/10 for a 4-star stay. For it being a facility that is not strictly a hotel, we were amazed by the experience. We must open with that the staff did a phenomenal job with communicating early and even assisting with surprising my girlfriend with flowers, a snoopy gift item, and wine. They also facilitated excursion reservations and helped us select them. They were extremely detailed and answered literally all of my questions. The building itself was very well maintained and the staff was always greeting us with a smile and always happy to help. Booking through Expedia gives you daily room service which was a great plus. The minor details that impacted score were that when we arrived, although we notified when we would be arriving, we waited about 20min for someone to greet us and walk us to our room. Once checked in and settling in for the night, we found some trash under our nightstand while plugging in our charger. The door handle to the bathroom wasn’t fully secured and slid off when going to close the door. And finally, one of the reclining chairs was not operational. Our experience at the rooftop pool was both extraordinary but also felt restricted. They have a strict policy that is predatory in nature. I want to be very clear about my choice of words- you are not allowed to bring ANY outside food or beverages… not even the welcome water bottles or previously purchased bottles from the same bar. All of our drinks tasted good but poured with a light hand.

Amazing stay!

Beautiful Property, Great Service, But Not Quite 5-Star We recently stayed at Secrets Puerto Vallarta and overall had a wonderful, relaxing vacation. The property is beautiful, clean, and the staff is incredibly hospitable and attentive. The lobby has gorgeous views, and the grounds are very well maintained. That said, I’m not sure I would consider this a true 5-star experience. After checking in, we were handed off to “VIP Handlers,” who are essentially sales representatives trying to get guests into a two-hour presentation for their “vacation club,” which felt like a glorified timeshare. We had just traveled, were tired, and clearly said we wanted to get to our room. Despite that, we experienced a very persistent, high-pressure sales pitch and had to say NO several times before we could leave. It was not the welcome we were hoping for. Our room was nice, clean, comfortable, and a little dated. Honestly, cleanliness matters more to me than having the newest furnishings, so that wasn't a major issue. The biggest disappointment was the food. The resort promotes its dining as top-notch, but that wasn't our experience. We’d give the food a C+ overall. Despite those shortcomings, we had an amazing time relaxing, enjoying the pools, having drinks, and taking in the beautiful surroundings. We would absolutely recommend Puerto Vallarta, but based on our experience, Secrets has some room for improvement before I’d consider it a 5-star property.

Overall it’s a nice resort but it needs more information around the resort for activities, your entertainment staff needs more enthusiasm and need to engage more with ppl.

EVERYTHING WAS PERFECT!!! The team, from the concierge to the bartenders, the chefs, the food, the service!! Just PERFECT!!