2/10 Terrible
Jennifer
29 jul. 2025
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Internet went down as we arrived so the staff couldn’t find rooms for anyone arriving after that. All arriving guests were turned away after a long wait and the promise of rooms. There seemed to be no way to find rooms without the internet—no back up plan and no competent IT help. The hotel did not offer to get anyone a room at another hotel like usual hotel policy. (We were on our own to find another hotel room at that late hour after an exhausting several days of travel.) Since we had already paid for the room through Expedia, the front desk told us to tell Expedia to call with them with our confirmation number so we could get refunded. However, after multiple attempts to reach the hotel for the next 24 hours, Expedia gave up. The issue was resolved after I finally reached Hilton customer service. After more calls to the front desk and Expedia, I finally got a refund but it was an incredible hassle. This was one of our worst hotel experiences ever!
Jennifer
Se hospedó 1 noche en julio de 2025
