Key cards didn't work for the paid parking, had to get re-keyed twice and still ended up not working. Not a big deal, just mildly annoying.
Wi-fi didn't work even though we paid for it, had to go back to front desk again for a code. Again, just annoying.
The desk clerk was very nice, but waits were long with only one person working.
The swimming pool heater was broken so the pool was freezing cold, unusable.
We regrouped and decided to watch a Christmas movie together, but the TVs are not smart TVs, so we couldn't stream anything, and they offered family Christmas movies only as pay per view $24.99. Ridiculous.
We chose this hotel and usually stay there 2-4 times a year because its reliable, clean, and easy, with plenty of gathering space, a pool, and breakfast, but last night was disappointing.