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citizenM San Francisco Union Square

Property class: 4

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Photo gallery for citizenM San Francisco Union Square

A buffet area with a variety of food items and condiments.
A modern building with a glass facade, large windows, and a prominent entrance with illuminated signage.
A modern hotel lobby with a variety of seating options, a fireplace, and decorative items on shelves.
A modern bar area with a colorful ceiling, wooden stools, and a bar counter.
A modern hotel room with a large window offering a city view, a neatly made bed, and a hanging light fixture.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Gym
  • Business services

Explore the area

View in a map
72 Ellis Street, San Francisco, CA, 94102
  • Place, Union Square
    ‪2 min walk‬
  • Place, Westin St Francis Hotel Glass Elevators
    ‪3 min walk‬
  • Place, Moscone Convention Center
    ‪10 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪21 min drive‬

Room options

View all photos for Room, 1 King Bed

A modern hotel room with a bed, a red chair, a desk with a lamp, a TV, and a small bathroom.

Room, 1 King Bed

10.0 out of 10
Exceptional
(7 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

A hotel room with a large window offering a city view, a bed with white linens, and a modern pendant light.

Room, 1 King Bed (High Floor)

8.6 out of 10
Excellent
(18 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

A modern hotel room with a wooden floor, a bed with white linens, a desk with a chair, and a headboard with a red accent.

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

San Francisco

Located in Union Square, citizenM San Francisco Union Square is within a 5-minute walk of Union Square and within 15 minutes of other popular attractions like Moscone Convention Center. This 4-star hotel has 195 guestrooms and offers conveniences like a restaurant, a 24-hour gym, and free in-room WiFi. It's connected to a rail/subway station in central San Francisco, and also a short walk from Warfield Theatre and San Francisco Museum of Modern Art.

What's nearby

  • Union Square - 2 min walk - 0.1 miles
  • Westin St Francis Hotel Glass Elevators - 3 min walk - 0.2 miles
  • Warfield Theatre - 7 min walk - 0.4 miles
  • San Francisco Museum of Modern Art - 8 min walk - 0.5 miles
  • Moscone Convention Center - 10 min walk - 0.5 miles

Getting around

  • Market St & 4th St Stop - 2 min walk
  • San Francisco Station - 19 min walk
  • San Francisco Intl. Airport (SFO) - 28 min drive

Restaurants

  • ‪The Cheesecake Factory - ‬3 min walk
  • ‪Cable55 - ‬3 min walk
  • ‪Kin Khao - ‬2 min walk
  • ‪Burger King - ‬1 min walk
  • ‪Caffé Central - ‬2 min walk

About this property

citizenM San Francisco Union Square

CitizenM San Francisco Union Square features a 24-hour gym, free WiFi in public areas, and a 24-hour business center. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include coffee/tea in a common area, express check-in, and express check-out.
LED TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. IPads, refrigerators, and safes are also available. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 23.50 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Grab bar in shower (33 inches high)
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • Built in 2021
  • Communal living room
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • iPad
  • iPod dock
  • LED TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 23.50 per person
  • Late check-out fee: USD 69 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Long-term renters welcome.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

citizenM San Francisco Union Square Hotel
citizenM San Francisco Union Square San Francisco
citizenM San Francisco Union Square Hotel San Francisco

Frequently asked questions

Is a free cancellation option available at citizenM San Francisco Union Square?

CitizenM San Francisco Union Square offers free cancellation on select room rates. To learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at citizenM San Francisco Union Square?

As of Nov 14, 2026, prices found for a 1-night stay for 2 adults at citizenM San Francisco Union Square on Nov 23, 2026 start from $137, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of citizenM San Francisco Union Square?

This hotel is situated in Union Square, just steps from Union Square, and within a 10-minute walk of Warfield Theatre and San Francisco Museum of Modern Art. You'll also find SF Masonic Auditorium and Bill Graham Civic Auditorium less than a mile away.

Will I be able to park at citizenM San Francisco Union Square?

No, this hotel doesn't offer parking.

Does citizenM San Francisco Union Square feature a casino on the premises?

No, citizenM San Francisco Union Square doesn't have a casino.

Is there an indoor pool at citizenM San Francisco Union Square?

No, there is no indoor pool at this hotel.

Is citizenM San Francisco Union Square a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like premium bedding and a rainfall showerhead as well as a restaurant.

Does citizenM San Francisco Union Square have a hot tub?

No, this hotel doesn't have a spa tub.

Does citizenM San Francisco Union Square feature a restaurant that includes a breakfast menu?

Yes, citizenM San Francisco Union Square serves buffet breakfast for a surcharge each morning at canteenM.

Does citizenM San Francisco Union Square allow pets to stay free of charge?

No, pets aren't allowed at citizenM San Francisco Union Square though service animals are welcome.

Does citizenM San Francisco Union Square have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to citizenM San Francisco Union Square?

The closest major airport to citizenM San Francisco Union Square is Oakland Intl. Airport (OAK), which is 19.6 mi away (38 minutes by car). Another top airport is San Francisco Intl. Airport (SFO), which is located 14.1 mi away (28-minute drive).

Can I book a room with a balcony at citizenM San Francisco Union Square?

No, you won't find guestrooms with balconies at citizenM San Francisco Union Square.

citizenM San Francisco Union Square Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1149 out of 1450 reviews
Rating 8 - Good. 212 out of 1450 reviews
Rating 6 - Okay. 46 out of 1450 reviews
Rating 4 - Poor. 21 out of 1450 reviews
Rating 2 - Terrible. 22 out of 1450 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay for vacation
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Good breakfast and views!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place it’s close to everything
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Able to walk everywhere. Staff was so sweet and accommodating. Perfect weekend getaway
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at CitizenM, as always. Nice atmosphere and also perfect for business trip as for a family one.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, the view from our room amazing!! The vibes were vibing, will Definitely be coming back!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well designed compact rooms. Friendly staff. Enjoy my stay
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff. Love the lobby area and bar vibe
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at Citizen M previously in Los Angeles and Seattle and this was my first time in San Francisco. This hotel does not disappoint! The rooms are small but are comfortable and have a fun vibe.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are a bit small but overall staff is great. Not really any complaints. Would stay again.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The location of the hotel was very convenient for public transportation. The staff was very friendly. My room wasn’t ready when I arrived so the manager was very accommodating and helpful and I felt well taken care of.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, excellent service. Room was samll but in excellent condition and very functional. would definitely stay here again.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing at the bar on Friday night
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is great value for money! Stayed in about a dozen all over the world. The standardization and the vybz and the service for the cost makes it a very repeatable offering.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Great staff, great location, good food, fun smart controls in rooms
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very nice and accommodating, breakfast was ok not a lot of options for my liking. Hotel overall is great.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing stay perfect home away from home
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Great staff. Interesting environment.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Genius design and use of space. There is a cult-like aesthetic with the staff attire and and 'citizenM says' all over the place, but otherwise, great place to be.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great location!
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super, super nice and helpful! Room was really clean and nice. Definitely smaller and made to be efficiently spaced. It’s also pretty modern and would recommend for younger couples or solo. Bathroom has not much privacy but other than that great stay especially for the price!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay all the way around! Will definitely stay here again!
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay staff was friendly and helpful! Location was perfect!
Stayed 2 nights in Nov 2025

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