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citizenM San Francisco Union Square

4.0 star property
Central hotel with a restaurant connected to a rail/subway station in San Francisco

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Photo gallery for citizenM San Francisco Union Square

Room, 1 King Bed (High Floor) | City view
Lobby
View from property
Daily buffet breakfast (USD 22 per person)
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
72 Ellis Street, San Francisco, CA, 94102
  • Place, Union Square
    ‪2 min walk‬
  • Place, Westin St Francis Hotel Glass Elevators
    ‪3 min walk‬
  • Place, Warfield Theatre
    ‪7 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (High Floor)

8.0 out of 10
Very good
(1 review)
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

San Francisco

Located in Union Square, citizenM San Francisco Union Square is within a 5-minute walk of Union Square and within 15 minutes of other popular attractions like Moscone Convention Center. This 4-star hotel has 195 guestrooms and offers conveniences like a restaurant, a 24-hour gym, and free in-room WiFi. It's connected to a rail/subway station in central San Francisco and also close to Oracle Park and San Francisco Bay.

What's nearby

  • Union Square - 2 min walk - 0.1 miles
  • Westin St Francis Hotel Glass Elevators - 3 min walk - 0.2 miles
  • San Francisco Museum of Modern Art - 6 min walk - 0.4 miles
  • Warfield Theatre - 7 min walk - 0.4 miles
  • Moscone Convention Center - 10 min walk - 0.5 miles

Getting around

  • Market St & 4th St Stop - 2 min walk
  • San Francisco Station - 19 min walk
  • San Francisco Intl. Airport (SFO) - 30 min drive

Restaurants

  • ‪Burger King - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪John's Grill - ‬1 min walk
  • ‪King of Thai Noodle House - ‬2 min walk
  • ‪Caffé Central - ‬2 min walk

About this property

citizenM San Francisco Union Square

Central hotel with a restaurant connected to a rail/subway station in San Francisco
CitizenM San Francisco Union Square features a 24-hour gym, free WiFi in public areas, and a 24-hour business center. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include coffee/tea in a common area, express check-in, and express check-out.
LED TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. IPads, iPod docks, and refrigerators are also available. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 22 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Grab bar in shower
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Built in 2021
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • iPad
  • iPod dock
  • LED TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 10 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses wind energy, plus eco-friendly cleaning products.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Long-term renters welcome.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

citizenM San Francisco Union Square Hotel
citizenM San Francisco Union Square San Francisco
citizenM San Francisco Union Square Hotel San Francisco

Frequently asked questions

Is a free cancellation option available at citizenM San Francisco Union Square?

CitizenM San Francisco Union Square offers free cancellation on select room rates. To learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at citizenM San Francisco Union Square?

As of Dec 26, 2025, prices found for a 1-night stay for 2 adults at citizenM San Francisco Union Square on Jan 1, 2026 start from $125.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of citizenM San Francisco Union Square?

This hotel is situated in Union Square within a 10-minute walk of Union Square and San Francisco Museum of Modern Art. You'll also find Oracle Park and San Francisco Bay within a short drive.

Is there parking available at citizenM San Francisco Union Square?

No, there isn't parking at this hotel.

Does citizenM San Francisco Union Square feature a casino on the premises?

No, citizenM San Francisco Union Square doesn't have a casino.

Is there an indoor pool at citizenM San Francisco Union Square?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at citizenM San Francisco Union Square?

Couples staying at this hotel will appreciate amenities like a pillowtop mattress and a hydromassage showerhead as well as a restaurant.

Are there hot tubs at citizenM San Francisco Union Square?

No, there isn't a spa tub at this hotel.

Does citizenM San Francisco Union Square feature a restaurant that includes a breakfast menu?

Yes, citizenM San Francisco Union Square serves buffet breakfast for a surcharge each morning at canteenM.

Does citizenM San Francisco Union Square allow pets to stay free of charge?

No, pets aren't allowed at citizenM San Francisco Union Square though service animals are welcome.

Does citizenM San Francisco Union Square have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to citizenM San Francisco Union Square?

The closest major airport to citizenM San Francisco Union Square is Oakland Intl. Airport (OAK), which is 19.7 mi away (41 minutes by car). Another top airport is San Francisco Intl. Airport (SFO), which is located 14.1 mi away (30-minute drive).

Are there rooms with balconies at citizenM San Francisco Union Square?

No, you won't find guestrooms with balconies at citizenM San Francisco Union Square.

citizenM San Francisco Union Square Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1129 out of 1430 reviews
Rating 8 - Good. 213 out of 1430 reviews
Rating 6 - Okay. 48 out of 1430 reviews
Rating 4 - Poor. 23 out of 1430 reviews
Rating 2 - Terrible. 17 out of 1430 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

4/10 Poor

Marcus

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Shower pressure was poor. No face towels. Bathroom door didn’t close.
Stayed 2 nights in Oct 2025

10/10 Excellent

Thomas Owen Rowland

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely small cosy rooms where no space is wasted.
Stayed 2 nights in Oct 2025

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel frequently for business and pleasure and it's rare to have a hotel experience with no cons. This is it. Literally everything from friendly security guard at the front door to the room itself were on point. Skyline views are amazing. AC is sharp and SILENT (very rare in SF even for luxury hotels). Loved the bed and quality bedding. Room was squeaky clean. Beautiful non irritating lighting options and 2 sets of window curtains to adjust amount of light. Everything is new and works as it should. This location is in one of the safer areas downtown. Metro stop is literally on same block. Would definitely stay again and recommend to others.
Stayed 2 nights in Oct 2025

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is awesome. I love how you can control the entire room with the app.
Stayed 3 nights in Sep 2025

8/10 Good

Sergio

Liked: Cleanliness, property conditions & facilities
Rooms are pretty small for the price and we felt crammed for two people and to get anything we always had to go down to the third floor for service
Stayed 2 nights in Sep 2025

10/10 Excellent

Tyanner

Stayed 3 nights in Sep 2025

10/10 Excellent

Anselm, Aliso Viejo

Liked: Cleanliness
Stayed 1 night in Sep 2025

10/10 Excellent

Joel

Stayed 1 night in Aug 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Sheersha

Stayed 4 nights in Sep 2025

10/10 Excellent

Ernest

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Julian was a wonderful person. Very helpful and friendly. Had a good time talking with him. He made the stay memorable and with stay there again because of him.
Stayed 3 nights in Sep 2025

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and convenient

Room is compact, much like a cabin on a cruise ship, but well designed and comfortable. The hotels is a great place for a couple of days in the city. The rooms was very quiet even though we were on the street side.
Stayed 2 nights in Sep 2025

10/10 Excellent

Eliseth

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this hotel! Everything was clean, staff was great and the rooms/hotel are very modern. Only complaint was the beds were very firm.
Stayed 1 night in Sep 2025

10/10 Excellent

Cathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel to stay at!

My husband and I stayed here for 4 days. Enjoyed the staff, the rooms, the breakfast, the roof space view.
Stayed 4 nights in Aug 2025

10/10 Excellent

Erik

Stayed 3 nights in Aug 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this property made my visit to San Francisco even better. Very easy to find from Powell train station. Next to the Cable Cars. Very nice staff, always very helpful, especially when I checked in. Loved the tablet which you could remote from. Easy to use shower and they give money to charity when you don't have them clean your room(no need every day) Good environment on floor 3. Thank you for a great stay.
Stayed 6 nights in Sep 2025

10/10 Excellent

patrick

Stayed 3 nights in Aug 2025

8/10 Good

Kaitlynn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and cozy. Area next isn’t the safest but you can easily take public transportation from hotel.
Stayed 4 nights in Sep 2025

10/10 Excellent

Nadia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

incredible stay at this hotel!

I had an incredible stay at this hotel! The entire experience felt futuristic and innovative, everything in the room is powered by an iPad or phone app, making it super convenient and enjoyable. The check-in and check-out process was seamless and hassle-free. The staff truly made the stay exceptional. Sunday and Fernie were absolutely amazing, so welcoming, friendly, and full of great local recommendations. Their hospitality alone is enough to make me want to return and continue recommending this hotel to friends and family. Another highlight was the sense of security. The building exterior is monitored by a security guard, which gave me extra peace of mind during my stay. Overall, this hotel exceeded expectations in every way, from technology and amenities to the incredible staff. I can’t wait to come back!
Stayed 2 nights in Sep 2025

10/10 Excellent

Andras

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and vibe. Wonderful mini hotel in the heart of SF. Highly recommend.
Stayed 2 nights in Aug 2025

8/10 Good

John

Stayed 3 nights in Aug 2025

10/10 Excellent

Matthew Ryan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Sep 2025

10/10 Excellent

Mya

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property. Staff was great, especially Sundae, got service and was super helpful.
Stayed 2 nights in Sep 2025

10/10 Excellent

Brooke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this stay. The staff was friendly and the location was great. I was a little hesitant to book because the size of the room ,knowing it was advertised as a small pod type of room…. but figured we would only be sleeping there… I was pleasantly surprised that it was more than enough space for two people. Cute modern and clean. Will defiantly be back.
Stayed 2 nights in Aug 2025

8/10 Good

Karin

Stayed 4 nights in Aug 2025