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citizenM San Francisco Union Square

Property class: 4

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Photo gallery for citizenM San Francisco Union Square

Daily buffet breakfast (USD 22.50 per person)
Lobby
Room, 1 King Bed (High Floor) | Premium bedding, pillowtop beds, in-room safe, desk
View from property
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
72 Ellis Street, San Francisco, CA, 94102
  • Place, Union Square
    ‪2 min walk‬
  • Place, Westin St Francis Hotel Glass Elevators
    ‪3 min walk‬
  • Place, Warfield Theatre
    ‪7 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪21 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (High Floor)

9.0 out of 10
Wonderful
(6 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

San Francisco

Located in Union Square, citizenM San Francisco Union Square is within a 5-minute walk of Union Square and within 15 minutes of other popular attractions like Moscone Convention Center. This 4-star hotel has 195 guestrooms and offers conveniences like a restaurant, a 24-hour gym, and free in-room WiFi. It's connected to a rail/subway station in central San Francisco and also close to Oracle Park and San Francisco Bay.

What's nearby

  • Union Square - 2 min walk - 0.1 miles
  • Westin St Francis Hotel Glass Elevators - 3 min walk - 0.2 miles
  • San Francisco Museum of Modern Art - 6 min walk - 0.4 miles
  • Warfield Theatre - 7 min walk - 0.4 miles
  • Moscone Convention Center - 8 min walk - 0.5 miles

Getting around

  • Market St & 4th St Stop - 2 min walk
  • San Francisco Station - 19 min walk
  • San Francisco Intl. Airport (SFO) - 28 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Burger King - ‬1 min walk
  • ‪John's Grill - ‬1 min walk
  • ‪Kin Khao - ‬2 min walk
  • ‪Caffé Central - ‬2 min walk

About this property

citizenM San Francisco Union Square

CitizenM San Francisco Union Square features a 24-hour gym, free WiFi in public areas, and a 24-hour business center. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include coffee/tea in a common area, express check-in, and express check-out.
LED TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. IPads, iPod docks, and refrigerators are also available. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.

Similar properties

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Hilton San Francisco Financial District
Downtown San Francisco
  • Pet friendly
  • Restaurant
  • Air conditioning
  • Gym
8.8 out of 10, Excellent, 2,667 reviews
$119 nightly
The price is $140
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 22.50 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Grab bar in shower (33 inches high)
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Built in 2021
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • iPad
  • iPod dock
  • LED TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 10 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 22.50 per person
  • Late check-out fee: USD 69 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses wind energy, plus eco-friendly cleaning products.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Long-term renters welcome.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

citizenM San Francisco Union Square Hotel
citizenM San Francisco Union Square San Francisco
citizenM San Francisco Union Square Hotel San Francisco

Frequently asked questions

Is a free cancellation option available at citizenM San Francisco Union Square?

CitizenM San Francisco Union Square offers free cancellation on select room rates. To learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at citizenM San Francisco Union Square?

As of Apr 23, 2026, prices found for a 1-night stay for 2 adults at citizenM San Francisco Union Square on May 1, 2026 start from $174, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of citizenM San Francisco Union Square?

This hotel is situated in Union Square within a 10-minute walk of Union Square and San Francisco Museum of Modern Art. You'll also find Oracle Park and San Francisco Bay within a short drive.

Will I be able to park at citizenM San Francisco Union Square?

No, this hotel doesn't offer parking.

Does citizenM San Francisco Union Square feature a casino on the premises?

No, citizenM San Francisco Union Square doesn't have a casino.

Is there an indoor pool at citizenM San Francisco Union Square?

No, there is no indoor pool at this hotel.

Is citizenM San Francisco Union Square a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like premium bedding and a hydromassage showerhead as well as a restaurant.

Does citizenM San Francisco Union Square have a hot tub?

No, this hotel doesn't have a spa tub.

Does citizenM San Francisco Union Square feature a restaurant that includes a breakfast menu?

Yes, citizenM San Francisco Union Square serves buffet breakfast for a surcharge each morning at canteenM.

Does citizenM San Francisco Union Square allow pets to stay free of charge?

No, pets aren't allowed at citizenM San Francisco Union Square though service animals are welcome.

Does citizenM San Francisco Union Square have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to citizenM San Francisco Union Square?

The closest major airport to citizenM San Francisco Union Square is Oakland Intl. Airport (OAK), which is 19.6 mi away (38 minutes by car). Another top airport is San Francisco Intl. Airport (SFO), which is located 14.1 mi away (28-minute drive).

Can I book a room with a balcony at citizenM San Francisco Union Square?

No, you won't find guestrooms with balconies at citizenM San Francisco Union Square.

citizenM San Francisco Union Square Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1155 out of 1465 reviews
Rating 8 - Good. 222 out of 1465 reviews
Rating 6 - Okay. 48 out of 1465 reviews
Rating 4 - Poor. 22 out of 1465 reviews
Rating 2 - Terrible. 18 out of 1465 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Gracie

Liked: Cleanliness
Stayed 3 nights in Dec 2025

10/10 Excellent

Christie

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful, minimalist hotel. Just what you need without the extras and needless price tag. Amazing location and super friendly staff.
Stayed 7 nights in Dec 2025

10/10 Excellent

Catherine

Stayed 3 nights in Jan 2026

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

10/10 Excellent

Jesse, RANCHO MIRAGE

Stayed 4 nights in Dec 2025

4/10 Poor

Sabrina

Traveled with group, Traveled with partner
Liked: Cleanliness
The bed was very uncomfortable. I didn’t have good sleep . The key card didn’t work and got lock out the room . Had to leave to appointment. I came back the card didn’t work for elevator . Very bad experience
Stayed 1 night in Jan 2026

8/10 Good

Abdul Qahar

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic experience as far as the property and its staff is concerned. Dropping one star only because the periphery has significant number of homeless people especially in the night which can at time feel unsafe. Very friendly and supportive staff overall!
Stayed 4 nights in Jan 2026

10/10 Excellent

Terrence

Stayed 3 nights in Dec 2025

10/10 Excellent

Hunter

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location!
Stayed 4 nights in Jan 2026

8/10 Good

Grace

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Rooms were good, fast elevator, friendly staff.
Stayed 5 nights in Jan 2026

4/10 Poor

Mariah

Liked: Staff & service, amenities
Disliked: Cleanliness
There was a cockroach on our bed
Stayed 1 night in Jan 2026

10/10 Excellent

PAJHONGJIT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Great location. Clean and comfortable bed.
Stayed 3 nights in Dec 2025

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean you can request via iPad if you want your room cleaned or not I always enjoy staying at CitizenM this is my 3rd property
Stayed 6 nights in Dec 2025

10/10 Excellent

Omar

Liked: Cleanliness, amenities, property conditions & facilities
Another great stay at CitizenM. I love everything about this hotel. The rooms, staff, location and food.
Stayed 5 nights in Dec 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very modern and energetic hotel with great staff and atmosphere. The lobby lounge is fun.
Stayed 1 night in Jan 2026

10/10 Excellent

Israel Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the hotel; I would stay again.
Stayed 5 nights in Dec 2025

10/10 Excellent

Luis

Stayed 2 nights in Jan 2026

10/10 Excellent

Nghia

Stayed 1 night in Dec 2025

10/10 Excellent

Cliff

Stayed 1 night in Jan 2026

10/10 Excellent

Mohamed Sherif Aly Osman

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 6 nights in Dec 2025

10/10 Excellent

AYAKA

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has a great location, close to BART stations and Muni stops, making it easy to get around the city. Supermarkets and shopping centers are also nearby, so shopping on foot was convenient. The staff were very friendly and helpful during check-in and check-out. They even offered to store my luggage before I asked. The room was clean, and I could control the air conditioning, TV, and housekeeping requests using a tablet, which was very convenient.
Stayed 4 nights in Dec 2025

10/10 Excellent

Eliza

Stayed 3 nights in Dec 2025

2/10 Terrible

Tyler

Stayed 4 nights in Dec 2025

8/10 Good

Sharma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this economical hotel. My only issue (which is possibly with Expedia and not the hotel) is that we paid for a “high floor” room but none was available. Will stay at CitizenM again but will book direct next time.
Stayed 1 night in Dec 2025

10/10 Excellent

Sandra

Friendly staff!
Stayed 4 nights in Dec 2025