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Kona Kai San Diego

Property class: 4

Choose dates to view prices

Photo gallery for Kona Kai San Diego

A marina with boats, a yacht, and a balcony with two chairs and a table.
Property video
A large, domed building with a central fountain, surrounded by well-maintained gardens and a calm reflective pool.
A bar area with a curved ceiling, hanging light fixtures, and a large screen displaying a tropical scene.
A hotel with a Mediterranean architectural style, featuring a curved entrance, palm trees, and a well-lit driveway.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi

Explore the area

View in a map
1551 Shelter Island Drive, San Diego, CA, 92106
  • Place, Shelter Island
    ‪1 min walk‬
  • Place, San Diego Bay
    ‪1 min walk‬
  • Place, Humphreys Concerts by the Bay
    ‪19 min walk‬
  • Airport, San Diego, CA (SAN-San Diego Intl.)
    ‪10 min drive‬

Room options

View all photos for Bayview King

A hotel room with a large bed, a balcony with a view of the sea, and a dining area with outdoor furniture.

Bayview King

7.4 out of 10
Good
(16 reviews)
  • Bay view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Bayview Two Queen

A hotel room with two beds, a view of the sea, and a balcony with a table and chair.

Bayview Two Queen

8.8 out of 10
Excellent
(14 reviews)
  • Bay view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Marina View King

A hotel room with a large bed, a desk with a chair, a balcony with a view of the marina, and a patterned wall.

Marina View King

8.6 out of 10
Excellent
(7 reviews)
  • Marina view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Marina View Two Queen

A hotel room with a wooden desk, two patterned chairs, a lamp, a large mirror, and a view of a marina through the window.

Marina View Two Queen

8.8 out of 10
Excellent
(9 reviews)
  • Marina view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe King

A hotel room with a large bed, a balcony with a view, a desk, and a chair.

Deluxe King

8.2 out of 10
Very good
(32 reviews)
  • Resort view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Two Queen

A hotel room with two beds, a desk, and a view of the sea.

Deluxe Two Queen

8.6 out of 10
Excellent
(14 reviews)
  • Resort view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Junior Suite

A hotel room with a bed, a chair, a desk, and a lamp.

Deluxe Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • Resort view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Waterfront Fireplace Junior Suite

A hotel room with a bed, a sofa, a small table, a lamp, a painting, and a view of the sea.

Waterfront Fireplace Junior Suite

8.0 out of 10
Very good
(1 review)
  • Bay view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Marina View Junior Suite Two Queen

A hotel room with two beds, a large window with a view of the marina, and a balcony with a table and chairs.

Marina View Junior Suite Two Queen

  • Marina view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Bayview Junior Suite Two Queen

A hotel room with two beds, a large mirror, and a wooden accent wall.

Bayview Junior Suite Two Queen

8.8 out of 10
Excellent
(3 reviews)
  • Bay view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Marina View Junior Suite King

A hotel room with a large bed, a desk, and a view of a cityscape through the window.

Marina View Junior Suite King

  • Marina view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Bayview Junior Suite King

A modern hotel room with a large bed, a desk, and a sofa.

Bayview Junior Suite King

7.6 out of 10
Good
(8 reviews)
  • Bay view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Fire Pit Junior Suite

A hotel room with two beds, a large mirror, and a wooden accent wall.

Fire Pit Junior Suite

  • Resort view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mobility/Hearing Accessible King

A hotel room with a bed, a desk, a bathroom with a shower, and a view of the outdoors.

Mobility/Hearing Accessible King

  • Resort view
  • 315 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Waterview One Bedroom Suite

A hotel room with a large bed, a bathtub, a fireplace, and a balcony with a view of boats.

Waterview One Bedroom Suite

  • Marina view
  • 645 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Kona Kai One Bedroom Suite

A hotel room with a large bed, a desk, a chair, a TV, and a balcony with curtains.

Kona Kai One Bedroom Suite

  • Marina view
  • 645 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

DOUBLE TWO DOUBLE BEDS

  • Sleeps 4

DOUBLE TWO QUEEN BEDS

  • Sleeps 4

View all photos for Deluxe Two Queen

Room

Deluxe Two Queen

  • 452 sq ft
  • Sleeps 2
  • 2 Queen Beds and 2 Twin Beds

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Sheraton San Diego Resort

Harbor Island
  • Pool
  • Hot tub
  • Free airport shuttle
  • Pet friendly
8.6 out of 10, Excellent, 3,755 reviews
$183 nightly
The price is $210
Oct 25 - Oct 26
Total with taxes and fees
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About the neighborhood

San Diego

Located in Point Loma, Kona Kai San Diego is within a 15-minute drive of popular attractions such as Old Town San Diego State Park and USS Midway Museum. This 170-room, 4-star hotel has 2 outdoor pools along with a private beach and a marina.

What's nearby

  • Shelter Island - 1 min walk - 0.0 miles
  • San Diego Bay - 1 min walk - 0.0 miles
  • Vessel Restaurant - 1 min walk - 0.1 miles
  • Humphreys Concerts by the Bay - 19 min walk - 1.0 mile
  • San Diego Yacht Club - 3 min drive - 1.0 mile

Getting around

  • County Center - Little Italy Station - 10 min drive
  • Old Town Transit Center - 16 min drive
  • San Diego Intl. Airport (SAN) - 15 min drive

Restaurants

  • ‪Ketch Grill & Taps - ‬3 min drive
  • ‪Bali Hai Restaurant - ‬18 min walk
  • ‪Mitch's Seafood - ‬4 min drive
  • ‪Point Loma Seafoods - ‬4 min drive
  • ‪McDonald's - ‬5 min drive

About this property

Kona Kai San Diego

Kona Kai San Diego features a private beach, a marina, and a full-service spa. Self parking is available for USD 54.88 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach hotel include 2 outdoor pools, a gym, and a steam room.
42-inch flat-screen TVs come with digital channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Balconies or patios, refrigerators, and minibars are also available.
A private beach and a marina are featured at the hotel. 2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

A balcony with a table set for two, overlooking a marina with numerous boats.
Bay Club Hotel & Marina
Point Loma
  • Pool
  • Hot tub
  • Free WiFi
  • Restaurant
9.2 out of 10, Wonderful, 3,987 reviews
$161 nightly
The price is $185
Oct 26 - Oct 27
Total with taxes and fees
Bay Club Hotel & Marina

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (USD 54.88 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 11:00 AM to 1:00 PM on weekends; USD 33 to 100 per person
  • 2 bars/lounges
  • 2 poolside bars
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Paloma Pool Bar
  • Tiki Bar
  • Vessel Restaurant and Bar

Things to do

  • 2 outdoor pools
  • Beach yoga
  • Bicycle rentals
  • Boat tours
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Personal motorized watercraft
  • Sailing
  • Steam room

Family friendly

  • 2 outdoor pools
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 5 meeting rooms
  • Computer station
  • Conference center (56,000 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On a private beach
  • On the bay
  • On the boardwalk/promenade
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 floors
  • 8 buildings
  • Ballroom
  • Built in 1959
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium digital channels
  • iPod dock
  • Pay movies

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 113 per accommodation, per stay (maximum USD 170 per stay)
  • Dogs only
  • 2 total (65 lbs is the maximum weight per pet)
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 20.0 per night

Property payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 110.00 per night
  • Resort fee: USD 60 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Fitness center access
  • Fitness/yoga classes
  • In-room coffee
  • In-room safe
  • Newspaper
  • Phone calls
  • Pool access
  • Spa access

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 33.00 to 100 per person
  • Self parking fee: USD 54.88 per night (in/out privileges)
  • Pet fee: USD 113 per accommodation, per stay (maximum USD 170 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-2:00 AM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 10:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Kona Kai Resort & Marina San Diego
Kona Kai Hotel San Diego
Kona Kai Resort Spa San Diego
Kona Kai Resort Spa
Kona Kai Spa San Diego
Kona Kai Spa
Kona Kai Resort San Diego

Frequently asked questions

Is a free cancellation option available at Kona Kai San Diego?

Kona Kai San Diego offers free cancellation on select room rates. For more details, review the cancellation policy on Orbitz.

How much does it cost to stay at Kona Kai San Diego?

As of Oct 9, 2026, prices found for a 1-night stay for 2 adults at Kona Kai San Diego on Oct 20, 2026 start from $329, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Kona Kai San Diego?

This hotel is situated in Point Loma, just steps from Shelter Island and San Diego Bay, and within a short walk of Naval Base Coronado. You'll also find Marine Corps Recruit Depot and Pechanga Arena within a short drive.

Is a spa located at Kona Kai San Diego?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, prenatal massages, couples treatments, and body wraps.

Does Kona Kai San Diego have a casino at the property?

No, Kona Kai San Diego doesn't have a casino.

Will I find an indoor pool at Kona Kai San Diego?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub. Guests have pool access between 6:00 AM and 10:00 PM.

Does Kona Kai San Diego have a restaurant that serves breakfast?

Yes, Kona Kai San Diego serves buffet breakfast for a surcharge each morning at Vessel Restaurant and Bar.

Will Kona Kai San Diego allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Kona Kai San Diego for a fee of USD 113 per accommodation, per stay. The property also provides food and water bowls.

How close is the airport from Kona Kai San Diego?

The closest major airport to Kona Kai San Diego is San Diego Intl. Airport (SAN), which is 4.1 mi away (15 minutes by car). Another top airport is San Diego, CA (MYF-Montgomery Field), which is located 13.7 mi away (27-minute drive).

Does Kona Kai San Diego have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Kona Kai San Diego.

Kona Kai San Diego Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 527 out of 1001 reviews
Rating 8 - Good. 206 out of 1001 reviews
Rating 6 - Okay. 131 out of 1001 reviews
Rating 4 - Poor. 68 out of 1001 reviews
Rating 2 - Terrible. 69 out of 1001 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasant stay! Beautiful views! If we ever are in the area again, we will likely stay here again.Thank you!
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools were nice.. Staff was friendly and view were great!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed. Love the place and the surrounding I will be back. Thank you.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great. Excellent and very clean. The fire pits with s’mores were fun.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location of our room. Close enough to the pool and “beach” but also far enough to not hear all the noises. The staff is super friendly. The only thing I would say about our stay is the high daily parking rate. I’m sure it’s the going rate but paying $400 for our 4 night stay was a little steep. Just our opinion.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonder visit from the moment we step into the resort. The Front desk staff help out us out with checking in, they even waived the parking fee. The rooms were clean and very comfortable. the views of courtyard and boats were great to see. We had a wonderful time and can't wait to book another visit.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the service at check-in provided by Bino. After checking in, he help us with the location for our dinner plans . The following evening he provided suggestions for dining on Shelter Island. Service at breakfast was also excellent. Our valet at check in and check out was also excellent.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort and staff were nice. Paying to park is annoying. I’m staying at your hotel why am I getting charged to park my car.
Stayed 2 nights in Jun 2026
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Worn out property. Not worth price.
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They charge $48 for overnight parking for each night on top of so many fees. The breakfast buffet was delicious though. The bonfires were great too.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Nice property. not so convinient location at end of Shelter Island
Stayed 7 nights in Jan 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Overall very bad experience. Room was very dirty and old. Front desk staff were very rude especially Jesse. Will not recommend this hotel.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had a wonderful time for our honey moon here
Stayed 5 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel is in a beautiful location, and some of the newer rooms are much more comfortable than the older ones. However, the price is higher than what the overall experience justifies. The common areas could be better maintained, particularly the hot tub, which was not as clean as expected. The service was average and did not consistently meet the standards one would expect at this price point.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Premium location for a laid back vacation with lot's of walking around. Just 10-15 minutes from GasLamp district -San Diego. Friendly staff and clean premises and room
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great room. Helpful staff. Fabulous location
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Everything it was great
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
It is very good clean!!
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
If you are there midweek before June 1, plan for the advertised amenities to be closed. Unfortunately, I was unaware of this and so the adult pool did not have food and beverage service, and similar issues throughout my stay.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay.
Stayed 2 nights in Feb 2025
Verified review

6/10 Okay

Liked: Cleanliness
The beach view is good but everything else is kind of meh. Overall I thought the resort was very overrated for what it is. There are many other better resorts in SD. That being said shelter island is awesome
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wond
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Great hotel - just clearly understaffed. Basic needs cant be met - like the front desk being able to answer the phone, or handoff door dash in under 20 minutes. Also, paying for a suite and being given a mobility suite where you cannot hang clothes up to not be on the floor or have 2 people in the bathroom because the shower cannot be contained should be an option at the price. The staff was gracious and the views are great. The bed was very comfortable
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities
The bed was terrible. The bathroom door did not work or close properly. The outlets on the lamp were broken. There were very few USB ports. A document was provided that they wouldn’t clean every and was upon request, yet kept getting interrupted with housekeeping. The private beach, pools, and fitness center were top notch.
Stayed 3 nights in Jun 2026

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