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Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

3.0 star property

Choose dates to view prices

Photo gallery for Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

A bar area with a long counter, multiple chairs, and a variety of bottles.
A modern hotel lobby with a sectional sofa, armchairs, a bar area, and a patterned carpet.
A reception area with a fruit bowl, a beverage dispenser, and a green-lit partition.
A Holiday Inn & Suites with a covered entrance and a well-lit facade.
A modern restaurant with a bar area, multiple seating options including bar stools and tables, and a herringbone-patterned floor.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
800 Jefferson Rd, Rochester, NY, 14623
  • Place, Monroe Community College
    ‪14 min walk‬
  • Place, Marketplace Mall
    ‪15 min walk‬
  • Place, Tim Hortons Iceplex
    ‪3 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

A hotel room with two beds, a desk, a chair, a TV, and a window with a geometric patterned blind.

Standard Room, 2 Queen Beds, Accessible (Communications)

7.8 out of 10
Good
(13 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

A hotel room with a bed, a red armchair, a small table, and a round ottoman.

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

8.6 out of 10
Excellent
(12 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

A hotel room with a bed, a desk, a TV, a chair, a sofa, and a window with blinds.

Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

8.8 out of 10
Excellent
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a red armchair, a small table, and a round ottoman.

Standard Room, 1 King Bed

8.4 out of 10
Very good
(46 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, a TV, and a window with a geometric patterned blind.

Standard Room, 2 Queen Beds

8.0 out of 10
Very good
(58 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 King Bed with Sofa bed (Wet Bar)

A hotel room with a bed, a desk, a TV, a chair, a sofa, and a window with blinds.

Suite, 1 King Bed with Sofa bed (Wet Bar)

7.6 out of 10
Good
(14 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Standard Room

A bed with white bedding and pillows against a wooden headboard.

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

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About the neighborhood

Rochester

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG places you within a mile (2 km) of Marketplace Mall and Monroe Community College. This 3-star hotel has 120 guestrooms and offers conveniences like a restaurant, an indoor pool, and free in-room WiFi.

What's nearby

  • Monroe Community College - 14 min walk - 0.8 miles
  • Marketplace Mall - 15 min walk - 0.8 miles
  • Tim Hortons Iceplex - 3 min drive - 1.4 miles
  • Rochester Institute of Technology - 8 min drive - 2.3 miles
  • University of Rochester - 11 min drive - 4.0 miles

Getting around

  • Rochester Station - 17 min drive
  • Greater Rochester Intl. Airport (ROC) - 14 min drive

Restaurants

  • ‪McDonald's - ‬17 min walk
  • ‪Chick-fil-A - ‬10 min walk
  • ‪BJ's Restaurant & Brewhouse - ‬7 min walk
  • ‪Tully's Good Times - ‬18 min walk
  • ‪Shake Shack - ‬5 min walk

About this property

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

Guests staying at Holiday Inn Hotel & Suites Rochester - Marketplace by IHG enjoy an indoor pool, a gym, and free WiFi in public areas. If you drive, take advantage of free parking. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include meeting rooms, conference space, and a business center.
37-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool or fitness facility.

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Aug 30 - Aug 31
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 9:30 AM for a fee
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 4,300 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities or services will be unavailable from July 28 2026 to August 6 2026 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 250.00 per stay

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free self parking, along with free RV, bus, and truck parking. There's also a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Marketplace
Holiday Inn Hotel Rochester
Holiday Inn Hotel Rochester Marketplace
Holiday Inn Marketplace
Holiday Inn Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel
"Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel"
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG Hotel

Frequently asked questions

Are free cancellation options available at Holiday Inn Hotel & Suites Rochester - Marketplace by IHG?

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG provides free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at Holiday Inn Hotel & Suites Rochester - Marketplace by IHG?

As of Aug 11, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Hotel & Suites Rochester - Marketplace by IHG on Aug 30, 2026 start from $145, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Holiday Inn Hotel & Suites Rochester - Marketplace by IHG?

This hotel is located in Rochester within a short 15-minute walk of Marketplace Mall. You'll also find Highland Park and Tim Hortons Iceplex within a short drive.

Is there parking available at Holiday Inn Hotel & Suites Rochester - Marketplace by IHG?

Yes, self parking is offered for free at the hotel. An electric car charging station and free RV/bus/truck parking are also available for guests.

Does Holiday Inn Hotel & Suites Rochester - Marketplace by IHG include a casino?

No, Holiday Inn Hotel & Suites Rochester - Marketplace by IHG doesn't have a casino.

Will I find an indoor pool at Holiday Inn Hotel & Suites Rochester - Marketplace by IHG?

Yes, this hotel has an indoor pool. Note though that pool facilities will be unavailable from July 28 2026 until August 6 2026 (subject to change).

What amenities will couples enjoy at Holiday Inn Hotel & Suites Rochester - Marketplace by IHG?

There are plenty of amenities for couples at this hotel, including a restaurant, an indoor pool, and a bar/lounge.

Are there hot tubs at Holiday Inn Hotel & Suites Rochester - Marketplace by IHG?

No, this hotel doesn't have a spa tub.

Does Holiday Inn Hotel & Suites Rochester - Marketplace by IHG feature a restaurant that includes a breakfast menu?

Yes, Holiday Inn Hotel & Suites Rochester - Marketplace by IHG serves buffet breakfast on weekday mornings for a surcharge from its restaurant.

Does Holiday Inn Hotel & Suites Rochester - Marketplace by IHG allow pets to stay free of charge?

No, pets aren't allowed at Holiday Inn Hotel & Suites Rochester - Marketplace by IHG.

Are there connecting rooms at Holiday Inn Hotel & Suites Rochester - Marketplace by IHG?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Holiday Inn Hotel & Suites Rochester - Marketplace by IHG?

The closest major airport to Holiday Inn Hotel & Suites Rochester - Marketplace by IHG is Greater Rochester Intl. Airport (ROC), which is 7.8 mi away (14 minutes by car).

Are there rooms with balconies at Holiday Inn Hotel & Suites Rochester - Marketplace by IHG?

No, you won't find guestrooms with balconies at Holiday Inn Hotel & Suites Rochester - Marketplace by IHG.

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 456 out of 1015 reviews
Rating 8 - Good. 254 out of 1015 reviews
Rating 6 - Okay. 153 out of 1015 reviews
Rating 4 - Poor. 68 out of 1015 reviews
Rating 2 - Terrible. 84 out of 1015 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great getaway for the weekend with my family enjoyed the pool great breakfast and hospitality
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a great property in a great part of town. Front desk staff were very friendly, they gave me a late check out without any problems.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Kamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Holiday Inn for 1 night. We booked 2 rooms ans both were extremely clean and comfortable. Staff was nice ans the grounds were well kept.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

lou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Amantha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was un maintained inside and out it was a scary experience to sleep
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful place on Jefferson Road in Rochester NY. I enjoyed staying there before my surgery at Sawgrass Monday 5/4/2026.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For an overnight stay at the Holiday Inn, this was honestly great. Our room was clean and breakfast was an awesome hearty option. Those working the front desk and breakfast were wonderfully pleasant and we were happy with our stay. Will probably come back when we plan to visit the museum again :)
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and the staff was extremely nice and attentive. We’ll be back!
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Misty

Liked: Staff & service
The room was clean and comfortable. It was also quiet which is wonderful for a hotel stay!
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Bryce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun little bar with good food, staff was excellent. Lots of things near by to do.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was easy. Staff was very kind. Didn’t have breakfast there but will try another time.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

William

Liked: Staff & service, amenities, property conditions & facilities
Great room. Good staff. You pay for breakfast, which is a good one.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice upon check-in, the room was clean and had all the necessary amenities. The hotel was also close to major shops, coffee and restaurants.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Julie

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and comfortable and the staff were all so helpful.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and staff was friendly. We stayed with my son who has Special Needs and they helped me find the right room for us. Thank you! I will be back in May for 3 days!
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Gary

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean the staff at the front desk was friendly the price was A+
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok stay
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotless room
Stayed 1 night in Mar 2026
Verified review

2/10 Terrible

Constance

Liked: Amenities
Disliked: Property conditions & facilities
Breakfast wss awesome Had to transfer room due to toilet running Second room had an odor that Noone seem to know what it was.
Stayed 4 nights in May 2026
Verified review

8/10 Good

Richard

Nice place near ROC.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After visiting an awful hotel in Greece, we found this Taj Mahal! It is very clean, updated, quiet! The staff was very friendly. The breakfast is amazing. The room was spectacular. From this point on I won’t go anywhere else! They should be very proud of themselves
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Amy

Liked: Cleanliness, staff & service
Yes. Not easy to find a spot but it was easy enough.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Arpita

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location with lots of shopping and food choices. Hotel staff was very friendly and breakfast was fresh and hot!
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Lashawn

Liked: Cleanliness, staff & service, amenities
Cleanliness
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly stuff
Stayed 1 night in Mar 2026

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