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Holiday Inn Hotel and Suites Richmond West End by IHG

3.0 star property

Choose dates to view prices

Photo gallery for Holiday Inn Hotel and Suites Richmond West End by IHG

Exterior
Terrace/patio
Restaurant
Outdoor pool
Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
8008 W. Broad St, Richmond, VA, 23294
  • Place, Bowlero West End
    ‪1 min walk‬
  • Place, Virginia Hospital & Health
    ‪2 min drive‬
  • Place, Short Pump Town Center
    ‪9 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Room amenity

Standard Room, 1 King Bed, Accessible, Non Smoking

9.6 out of 10
Exceptional
(7 reviews)
  • 288 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible, Non Smoking

10.0 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(9 reviews)
  • 288 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Mobility)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Mobility)

  • 288 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Accessible Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Mobility)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Mobility)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Mobility, Access Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Mobility, Access Tub)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

  • 576 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(18 reviews)
  • 288 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(20 reviews)
  • 288 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room

8.0 out of 10
Very good
(1 review)
  • 576 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room

  • 288 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Richmond

Located in Laurel, Holiday Inn Hotel and Suites Richmond West End by IHG is adjacent to Bowlero West End and within a few miles (5 km) of Bon Secours Heart Institute at Reynolds Crossing. This 190-room, 3-star hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi.

What's nearby

  • Bowlero West End - 1 min walk - 0.1 miles
  • Virginia Hospital & Health - 2 min drive - 1.1 miles
  • University of Richmond - 8 min drive - 4.2 miles
  • Short Pump Town Center - 9 min drive - 6.8 miles
  • Virginia Commonwealth University - 11 min drive - 9.6 miles

Getting around

  • Richmond Staples Mill Road Station - 6 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • ‪Wawa - ‬6 min walk
  • ‪Cicis - ‬16 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪Joen Korean Restaurant - ‬11 min walk
  • ‪Buffalo Wild Wings - ‬11 min walk

About this property

Holiday Inn Hotel and Suites Richmond West End by IHG

Guests of Holiday Inn Hotel and Suites Richmond West End by IHG have access to an outdoor pool, a gym, and free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has staff always at the ready. Additional amenities include meeting rooms, conference space, and a 24-hour business center.
LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

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9.6 out of 10, Exceptional, 2,914 reviews
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The price is $149
Apr 5 - Apr 6
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 10 to 14 for adults and USD 7 to 7 for children
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 1,700 square feet of conference space
  • 2 meeting rooms
  • 24-hour business center

Outdoors

  • Terrace

Accessibility

  • Elevator
  • Hardwood flooring in room

More

  • 1 building
  • 6 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 18 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 14.00 for adults, and USD 7.00 to 7.00 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-6:00 AM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with RV, bus, and truck parking. There's also a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Q Inn Richmond
Quality Inn West End
Holiday Inn Hotel Suites Richmond West End an IHG Hotel
Holiday Inn Hotel and Suites Richmond West End by IHG Hotel
Holiday Inn Hotel and Suites Richmond West End by IHG Richmond

Frequently asked questions

Is a free cancellation option available at Holiday Inn Hotel and Suites Richmond West End by IHG?

Holiday Inn Hotel and Suites Richmond West End by IHG offers free cancellation on certain room rates. For additional details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Holiday Inn Hotel and Suites Richmond West End by IHG?

As of Mar 30, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Hotel and Suites Richmond West End by IHG on Apr 26, 2026 start from $124, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Holiday Inn Hotel and Suites Richmond West End by IHG?

This hotel is situated in Laurel, just steps from Bowlero West End. You'll also find Lewis Ginter Botanical Garden and Shops at Willow Lawn within a short drive.

Is parking available on site at Holiday Inn Hotel and Suites Richmond West End by IHG?

Yes, uncovered self parking is offered for free at the hotel. Electric car charging and RV/bus/truck parking are also available for guests.

Does Holiday Inn Hotel and Suites Richmond West End by IHG have a casino at the property?

No, Holiday Inn Hotel and Suites Richmond West End by IHG doesn't have a casino.

Is there an indoor pool at Holiday Inn Hotel and Suites Richmond West End by IHG?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Holiday Inn Hotel and Suites Richmond West End by IHG?

Couples staying at this hotel will appreciate amenities like free Internet access as well as an outdoor pool and a restaurant.

Are there hot tubs at Holiday Inn Hotel and Suites Richmond West End by IHG?

No, there isn't a spa tub at this hotel.

Does Holiday Inn Hotel and Suites Richmond West End by IHG feature a restaurant that includes a breakfast menu?

Yes, Holiday Inn Hotel and Suites Richmond West End by IHG serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Does Holiday Inn Hotel and Suites Richmond West End by IHG allow pets to stay free of charge?

No, pets aren't allowed at Holiday Inn Hotel and Suites Richmond West End by IHG.

Are there connecting rooms at Holiday Inn Hotel and Suites Richmond West End by IHG?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Holiday Inn Hotel and Suites Richmond West End by IHG?

The closest major airport to Holiday Inn Hotel and Suites Richmond West End by IHG is Richmond Intl. Airport (RIC), which is 17.8 mi away (27 minutes by car).

Are there rooms with balconies that I can book at Holiday Inn Hotel and Suites Richmond West End by IHG?

No, there aren't any guestrooms with balconies at Holiday Inn Hotel and Suites Richmond West End by IHG.

Holiday Inn Hotel and Suites Richmond West End by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 300 out of 490 reviews
Rating 8 - Good. 105 out of 490 reviews
Rating 6 - Okay. 48 out of 490 reviews
Rating 4 - Poor. 20 out of 490 reviews
Rating 2 - Terrible. 17 out of 490 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jose

Stayed 1 night in Dec 2025

10/10 Excellent

Mateusz

Traveled with family
All was new and in great shape, service was excellent.
Stayed 1 night in Dec 2025

10/10 Excellent

Karina

Liked: Cleanliness, property conditions & facilities
Clean room, comfortable beds. Friendly staff. Everything you would really ask for.
Stayed 3 nights in Dec 2025

8/10 Good

Jovon

Stayed 1 night in Dec 2025

8/10 Good

Niguo

Stayed 1 night in Dec 2025

6/10 Okay

Tajadah

Traveled with family
Liked: Staff & service
Room could’ve been cleaner. Had to ask for a change of sheets and the shower wasn’t fully clean.
Stayed 1 night in Dec 2025

10/10 Excellent

Benny

Stayed 2 nights in Dec 2025

10/10 Excellent

Iesha

Liked: Cleanliness, property conditions & facilities
Everything was excellent
Stayed 1 night in Dec 2025

10/10 Excellent

Tinuade

Stayed 2 nights in Dec 2025

10/10 Excellent

Felix

Stayed 1 night in Dec 2025

10/10 Excellent

Tinuade

Stayed 1 night in Dec 2025

10/10 Excellent

Angel, mahopac

Stayed 1 night in Dec 2025

6/10 Okay

paul

Business traveler
Liked: Cleanliness, staff & service
The room was clean and staff were great. The 2 elevators in the lobby didn’t work so we either had to have staff take us up the service elevator or walk up 5 flights of steps. I would have expected they would have had an elevator service company bypass the key card scanner to make the elevator function.
Stayed 1 night in Dec 2025

10/10 Excellent

Steven

Liked: Cleanliness
Stayed 1 night in Dec 2025

8/10 Good

Mike

Stayed 4 nights in Nov 2025

8/10 Good

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean room, all staff were courteous!
Stayed 3 nights in Nov 2025

8/10 Good

Xavier

Stayed 1 night in Nov 2025

10/10 Excellent

Tajareia

Clean room and
Stayed 2 nights in Oct 2025

2/10 Terrible

Lisa

Stayed 1 night in Nov 2025

10/10 Excellent

Curtis

Stayed 2 nights in Nov 2025

10/10 Excellent

Nathan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Nov 2025

8/10 Good

JERI

Liked: Cleanliness, property conditions & facilities
Room clean. Beds comfortable. HVAC noisy so if you are a light sleeper, bring earplugs. Free breakfast not worth the up charge. You can probably find someplace out in town to get better choices and a hot meal.
Stayed 1 night in Nov 2025

10/10 Excellent

Sharae

Clean and comfortable
Stayed 1 night in Nov 2025

10/10 Excellent

Enrique

Stayed 1 night in Nov 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities
Hotel is only a yr old. Clean and comfy
Stayed 1 night in Nov 2025

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