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Holiday Inn Hotel and Suites Richmond West End by IHG

3.0 star property
Suburban hotel with a fitness center and a 24-hour business center

Choose dates to view prices

Photo gallery for Holiday Inn Hotel and Suites Richmond West End by IHG

Terrace/patio
Outdoor pool
Exterior
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Breakfast available
  • Pool
  • Housekeeping
  • Gym
  • Parking included

Explore the area

View in a map
8008 W. Broad St, Richmond, VA, 23294
  • Lewis Ginter Botanical Garden
    ‪7 min drive‬
  • University of Richmond
    ‪8 min drive‬
  • Short Pump Town Center
    ‪9 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(15 reviews)
  • 288 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.4 out of 10
Very good
(15 reviews)
  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

  • 576 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Mobility, Access Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Mobility, Access Tub)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Mobility)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Mobility)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Accessible Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Accessible Tub)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Mobility)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Mobility)

8.0 out of 10
Very good
(1 review)
  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 288 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Room amenity

Standard Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room

  • 288 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room

8.0 out of 10
Very good
(1 review)
  • 576 sq ft
  • Sleeps 2
  • 1 Double Bed

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Exterior

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About the neighborhood

Richmond

Located in Laurel within a mile (2 km) of Virginia Hospital & Health, Holiday Inn Hotel and Suites Richmond West End by IHG is within a few miles (5 km) of Henrico Doctors' Hospital. This 190-room, 3-star hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi.

What's nearby

  • Henrico Doctors' Hospital - 5 min drive - 2.1 miles
  • Lewis Ginter Botanical Garden - 7 min drive - 4.3 miles
  • University of Richmond - 8 min drive - 4.0 miles
  • Short Pump Town Center - 9 min drive - 6.8 miles
  • Virginia Commonwealth University - 12 min drive - 9.3 miles

Getting around

  • Richmond Staples Mill Road Station - 6 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • ‪Buffalo Wild Wings - ‬11 min walk
  • ‪Cicis - ‬16 min walk
  • ‪Popeyes Louisiana Kitchen - ‬7 min walk
  • ‪Cafe & Sabor - ‬8 min walk
  • ‪Sushi Masa - ‬8 min walk

About this property

Holiday Inn Hotel and Suites Richmond West End by IHG

Suburban hotel with a fitness center and a 24-hour business center
Guests of Holiday Inn Hotel and Suites Richmond West End by IHG have access to an outdoor pool, a gym, and free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has staff always at the ready. Additional amenities include meeting rooms, conference space, and a 24-hour business center.
LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

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Exterior

Springhill Suites by Marriott Richmond Northwest

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  • Parking included
  • Free WiFi
  • Air conditioning
8.6 out of 10, Excellent, 1,014 reviews
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 10 to 14 for adults and USD 7 to 7 for children
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 1,700 square feet of conference space
  • 2 meeting rooms
  • 24-hour business center

Outdoors

  • Terrace

Accessibility

  • Elevator
  • Hardwood flooring in room

More

  • 1 building
  • 6 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 18 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 14.00 for adults, and USD 7.00 to 7.00 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-6:00 AM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with RV, bus, and truck parking. There's also a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Q Inn Richmond
Quality Inn West End
Holiday Inn Hotel Suites Richmond West End an IHG Hotel
Holiday Inn Hotel and Suites Richmond West End by IHG Hotel
Holiday Inn Hotel and Suites Richmond West End by IHG Richmond

Frequently asked questions

Is a free cancellation option available at Holiday Inn Hotel and Suites Richmond West End by IHG?

Holiday Inn Hotel and Suites Richmond West End by IHG offers free cancellation on certain room rates. For additional details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Holiday Inn Hotel and Suites Richmond West End by IHG?

As of Sep 9, 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Hotel and Suites Richmond West End by IHG on Sep 18, 2025 start from $130.9, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Holiday Inn Hotel and Suites Richmond West End by IHG?

This hotel is situated in Laurel, close to Short Pump Town Center, Lewis Ginter Botanical Garden, and Carytown. You'll also find Shops at Willow Lawn and Cultural Arts Center Glen Allen within a short drive.

Will I be able to park at Holiday Inn Hotel and Suites Richmond West End by IHG?

Yes, uncovered self parking is offered for free at the hotel. Electric car charging and RV/bus/truck parking are also available for guests.

Does Holiday Inn Hotel and Suites Richmond West End by IHG have a casino at the property?

No, Holiday Inn Hotel and Suites Richmond West End by IHG doesn't have a casino.

Is there an indoor pool at Holiday Inn Hotel and Suites Richmond West End by IHG?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Holiday Inn Hotel and Suites Richmond West End by IHG?

Couples staying at this hotel will appreciate amenities like free Internet access as well as an outdoor pool and a restaurant.

Are there hot tubs at Holiday Inn Hotel and Suites Richmond West End by IHG?

No, this hotel doesn't have a spa tub.

Does Holiday Inn Hotel and Suites Richmond West End by IHG feature a restaurant that includes a breakfast menu?

Yes, Holiday Inn Hotel and Suites Richmond West End by IHG serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Does Holiday Inn Hotel and Suites Richmond West End by IHG allow pets to stay free of charge?

No, pets aren't allowed at Holiday Inn Hotel and Suites Richmond West End by IHG.

Does Holiday Inn Hotel and Suites Richmond West End by IHG have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Holiday Inn Hotel and Suites Richmond West End by IHG?

The closest major airport to Holiday Inn Hotel and Suites Richmond West End by IHG is Richmond Intl. Airport (RIC), which is 17.8 mi away (27 minutes by car).

Are there rooms with balconies that I can book at Holiday Inn Hotel and Suites Richmond West End by IHG?

No, you won't find guestrooms with balconies at Holiday Inn Hotel and Suites Richmond West End by IHG.

Holiday Inn Hotel and Suites Richmond West End by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 155 out of 255 reviews
Rating 8 - Good. 50 out of 255 reviews
Rating 6 - Okay. 26 out of 255 reviews
Rating 4 - Poor. 12 out of 255 reviews
Rating 2 - Terrible. 12 out of 255 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kristi

Liked: Staff & service, property conditions & facilities
Nice hotel and well maintained
Stayed 1 night in Aug 2025

10/10 Excellent

john

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new property, excellent staff.
Stayed 1 night in Aug 2025

10/10 Excellent

Laura

Great stay
Stayed 2 nights in May 2025

8/10 Good

Heaven

Traveled with family and small children
Liked: Property conditions & facilities
I had a good experience staying at this hotel and would definitely stay here again. The price was very reasonable, and the staff were all friendly and accommodating. The beds were super comfy, and the room had a nice TV and perfectly working air conditioning — which made for a very comfortable stay. When we first checked in, the microwave in our room wasn’t working, but the front desk quickly resolved the issue by moving us to another room. The only real downside was the cleanliness of the floors. They were quite dirty — the bottom of my socks turned black from walking on them, which was disappointing. Aside from that, everything else met or exceeded expectations, and I appreciated the overall value. With a bit more attention to cleaning, this would be an easy five-star stay.
Stayed 5 nights in Jun 2025

8/10 Good

Dana

Traveled with family and small children
Liked: Amenities
Fine for one night stay No tub for kids
Stayed 1 night in Jun 2025

6/10 Okay

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Facility was very clean and staff very friendly. But there was no 24 hour setup for coffee, tea, and hot chocolate like other Holiday Inns's we have stayed in. The room felt a bit cramped.
Stayed 3 nights in Jun 2025

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great! We only had one problem, my tv stop working call down to the front desk, and was told that I would had to wait for maintenence cause the guy at front desk could not help. I stated I'm leaving and will be out all day to make sure someone come to look at it. I also left a note in room as well for housekeeper. We came back that night and tv still was not working. I call back to front desk got Jennifer she was very helpful she told me what to do over phone apparently another guest had trouble as well. She was very helpful and got the tv working we troubleshoot over the phone. Thank you again to Jennifer only!
Stayed 3 nights in May 2025

10/10 Excellent

Latonya

Stayed 1 night in Jun 2025

10/10 Excellent

Geneive

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10

My family and I enjoyed our stay at this location. The hotel was clean and had advanced security which allowed my family and I to feel safe. The staff was very welcoming from beginning to end.
Stayed 3 nights in Jun 2025

10/10 Excellent

Joyce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, clean and helpful staff
Stayed 1 night in Jun 2025

10/10 Excellent

Kareem

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good overall experience
Stayed 2 nights in Jun 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Jonda Bernice Johnson

Stayed 4 nights in Jun 2025

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Rooms were very nice and clean. Have to pay for breakfast and coffee. Several restaurants around. Would stay again and recommend.
Stayed 1 night in Jun 2025

8/10 Good

Debra

Traveled with family
Liked: Cleanliness, property conditions & facilities
The room and grounds was very clean.
Stayed 2 nights in Jun 2025

8/10 Good

jorge

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice beds spacious rooms everything was clean . Only 1 person to take care of breakfast? That’s too much work
Stayed 2 nights in May 2025

4/10 Poor

Roberto

Stayed 1 night in May 2025

8/10 Good

Gregory

Stayed 2 nights in May 2025

10/10 Excellent

Briana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay, appreciated each staff member that was helpful
Stayed 2 nights in May 2025

10/10 Excellent

Bria

Stayed 3 nights in May 2025

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Brady

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Newly remodeled, very clean and comfortable!
Stayed 2 nights in May 2025

6/10 Okay

Brandin

Business traveler, Traveled with family
Liked: Property conditions & facilities
I booked a room w 2 queen beds. I was given a king bed and pullout sofa
Stayed 1 night in May 2025

10/10 Excellent

Amanda

Stayed 1 night in May 2025

10/10 Excellent

mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 1st priority when staying in a hotel is cleanliness, this hotel is very clean, convenient parking, close to shopping & easy to locate.
Stayed 2 nights in May 2025

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