Viceroy Riviera Maya All Inclusive

Adults-only beachfront property with outdoor pool

VIP Access

Choose dates to view prices

Where to?

Dates

August 2025

September 2025

Couples treatment rooms, hot tub, steam room, body treatments

Signature Villa | Bathroom | Designer toiletries, hair dryer, bathrobes, slippers

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Pool
All inclusive
Bar
Pet friendly
Breakfast included
Parking available

Explore the area

Av. Fraccion 7, MZ 20 Lote 5 y 6, Col. Xcalacoco, Playa del Carmen, QROO, 77710

Playa Xcalacoco
‪2 min walk‬
El Camaleón Mayakoba Golf Course
‪6 min drive‬
Punta Esmeralda Beach
‪10 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪56 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

Room options

Luxury Villa, 2 Queen Beds

1000 sq ft
1 bedroom
Sleeps 3
2 Queen Beds

Luxury Villa, 1 King Bed

Very good

1000 sq ft
Sleeps 3
1 King Bed

Royal Villa

1000 sq ft
Sleeps 3
1 King Bed

Signature Villa

Exceptional

1400 sq ft
Sleeps 3
1 King Bed

About the neighborhood

Playa del Carmen

Viceroy Riviera Maya All Inclusive places you next to Playa Xcalacoco and within a 5-minute walk of Chun-Zumbul (diving site). This 41-room, 5-star property has private in-room plunge pools along with a full-service spa and an outdoor pool.

What's nearby

Playa Xcalacoco - 2 min walk - 0.1 miles
Gran Coyote Golf - 4 min drive - 1.8 miles
El Camaleón Mayakoba Golf Course - 6 min drive - 3.1 miles
Playa del Carmen Main Beach - 9 min drive - 3.8 miles
Punta Esmeralda Beach - 10 min drive - 2.4 miles

Getting around

Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

‪Amaranto - ‬11 min walk
‪Alberca - Pool - ‬11 min walk
‪Privilege Lounge - ‬7 min walk
‪Piano Bar - ‬13 min walk
‪The Fives Plaza - ‬7 min walk

About this property

Viceroy Riviera Maya All Inclusive

Adults-only beachfront property with outdoor pool

At Viceroy Riviera Maya All Inclusive, guests enjoy a full-service spa, an outdoor pool, and a gym. Valet parking is USD 8 per day if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for USD 348 per vehicle roundtrip. The front desk has multilingual staff on hand 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this adults-only property include free WiFi in public areas, a library, and a terrace.

Flat-screen TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi. Beds are dressed in Egyptian cotton sheets and bathrooms offer hair dryers and designer toiletries. Private plunge pools, balconies or patios, and sitting areas are also available.

Recreational amenities at the property include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Languages

English, Spanish

Similar properties

Pool
Hot Tub
All inclusive
Spa

$634 nightly

Sep 5 - Sep 6

Total includes taxes and fees

Private beach, white sand, snorkeling, 2 beach bars

On private beach
Pool
Breakfast included
All inclusive

$332 nightly

Aug 23 - Aug 24

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle (surcharge)
Valet parking on site (USD 8 per day)

Food and drink

Free full breakfast available daily 7:00 AM to 11:00 AM
2 restaurants
A bar/lounge
A beach bar
A poolside bar
Couples/private dining

Things to do

Full-service spa
Gym
Library
Outdoor pool
Scuba diving

Conveniences

24-hour front desk
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Outdoors

Garden
On the beach
On the waterfront
Terrace

Full-service spa

5 treatment rooms
Aromatherapy
Body scrubs
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
In-room massages
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Spa open daily
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
No elevator
Well-lit path to entrance

Built in 2012
Designated smoking areas
Reception hall

Room amenities

Bedroom

Egyptian cotton sheets

Bathroom

Bathrobes
Designer toiletries
Hair dryer
Private bathroom
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Entertainment

DVD player
Flat-screen TV with satellite channels
Private plunge pool

Food and drink

24-hour room service
Champagne service
Coffee/tea maker
Free bottled water
Minibar

Air conditioning
Ceiling fan
Free daily newspapers
Iron/ironing board
Phone
Safe
Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from May 26 2025 to December 31 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

This property welcomes pets for USD 50 per pet, per night
Dogs only
Service animals exempt from fees

Children and extra beds

Children younger than 14 are not permitted to stay at this adults-only property (only guests 14 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Resort fee: 16 percent of room rate

The resort fee includes:

Fitness center access
In-room coffee
Newspaper

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: USD 348 per vehicle (roundtrip, maximum occupancy 2)
Valet parking fee: USD 8 per day
Pet fee: USD 50 per pet, per night
Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
Onsite safety features include a fire extinguisher.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

There are no elevators.
No cribs or infant beds are available.
No rollaway or extra beds are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Viceroy Riviera Maya All Inclusive All-inclusive property

Viceroy Riviera Maya All Inclusive Playa del Carmen

Viceroy Riviera Maya Inclusiv

Viceroy Riviera Maya All Inclusive Playa del Carmen

Viceroy Riviera Maya All Inclusive All-inclusive property

Frequently asked questions

Will I find all-inclusive rate plans at Viceroy Riviera Maya All Inclusive?

Viceroy Riviera Maya All Inclusive is an all-inclusive resort and rates come with à la carte meals.

Is free cancellation available at Viceroy Riviera Maya All Inclusive?

Viceroy Riviera Maya All Inclusive provides free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on our site.

What's there to do close to Viceroy Riviera Maya All Inclusive?

This property in Playa del Carmen is within a 10-minute walk of Playa Xcalacoco and Chun-Zumbul (diving site). You'll also find El Camaleón Mayakoba Golf Course and Gran Coyote Golf within a short drive.

Is parking available on site at Viceroy Riviera Maya All Inclusive?

Yes, valet parking is offered for USD 8 per day.

Is there a spa at Viceroy Riviera Maya All Inclusive?

There is a full-service spa available for guests to enjoy and services include prenatal massages, deep-tissue massages, couples treatments, and aromatherapy.

Does Viceroy Riviera Maya All Inclusive include a casino on the premises?

No, Viceroy Riviera Maya All Inclusive doesn't have a casino.

Will I find an indoor pool at Viceroy Riviera Maya All Inclusive?

No, this property doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Viceroy Riviera Maya All Inclusive?

This adults-only all-inclusive property offers many amenities for couples such as a private plunge pool, Champagne service, and in-room massages.

Are there hot tubs at Viceroy Riviera Maya All Inclusive?

Yes, this all-inclusive property has a spa tub.

Does Viceroy Riviera Maya All Inclusive have a restaurant with a breakfast menu?

Yes, Viceroy Riviera Maya All Inclusive has 2 restaurants, and serves free full breakfasts each morning.

Will Viceroy Riviera Maya All Inclusive allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Viceroy Riviera Maya All Inclusive for a fee of USD 50 per pet, per night.

Does Viceroy Riviera Maya All Inclusive have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

How close is the airport from Viceroy Riviera Maya All Inclusive?

The closest major airport to Viceroy Riviera Maya All Inclusive is Cozumel Intl. Airport (CZM), which is 26.6 mi away (266 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 28 mi away.

Can I book a room with a balcony at Viceroy Riviera Maya All Inclusive?

Yes, every guestroom at Viceroy Riviera Maya All Inclusive comes with a balcony with some featuring garden views.

Does Viceroy Riviera Maya All Inclusive host weddings?

There are wedding services available at Viceroy Riviera Maya All Inclusive if that's in your vacation plans.

Viceroy Riviera Maya All Inclusive Reviews

9.8

Exceptional

9.8/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

10/10 Excellent

Lisbet

Mar 30, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Mar 2025

10/10 Excellent

Lisbet

Traveled with partner

Mar 29, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Spectacular service. All staff are customer service oriented. The room and property is clean. If I would have to give a recommendation, it would be to have more entertaining activities to do, specially at dinner/evening/night time.

Stayed 2 nights in Mar 2025

10/10 Excellent

Thomas Wayne

Traveled with family

Mar 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very private. The staff is the best. Everyone is warm and welcoming. This is our second time visiting and was glad to see many of the same faces from our first visit.

Stayed 3 nights in Mar 2025

10/10 Excellent

Christina

Aug 13, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

An amazing experience!!! Will be back one hundred percent. The staff is incredible I literally wanted for nothing the whole time. Incredible place to hide away and be spoiled

Stayed 4 nights in Aug 2024

10/10 Excellent

Frances

Jul 21, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jun 2024

10/10 Excellent

Lorenzo

Traveled with family

Dec 18, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property is beautiful, staff and food were amazing and the spa was perfect. Celebrated wife bday and it was everything we wanted. Will definitely be going back.

Stayed 5 nights in Dec 2023

10/10 Excellent

Kyle

Dec 11, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Rowena

Traveled with partner

Nov 25, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wow, what a beautiful small resort in the jungle. From the moment we arrived to the time we checked out, all of the staff were welcoming, friendly and went out there way to ensure we had comfortable stay. If you are looking for a luxury, relaxing, quiet chilled out resort, this is the place for you. You will be greeted with a coconut and lime drink which is very delicious. We stayed all inclusive the food, drinks and room service were tasty. Unlike some hotels we stayed before this hotel the room service does stop at 10:30pm, not a problem for us but just something to bare in mind. Our Villa was very close to a lovely beach which has enough chairs and beds for everyone. We celebrated our wedding anniversary here and they made us feel very special, too many people to thank but I would especially like to thank Jacqueline for showing us around the resort and Angel for the welcome drink shot and natural soaps. These are a lovely gift to bring back home and remind us of our stay. Our room was kindly upgraded and very clean, it has everything you need and mini bar was fully stocked. Our room had a huge tub, shower indoors and one outdoors for the extra jungle experience. All villas come with your own private plunge pool and hammock which is great for those that want to just stay in and enjoy quality time with their loved ones. A small little gym which made my husband happy and an amazing spa. I love that they have natural products. Can’t wait to come back.

Stayed 1 night in Nov 2023

10/10 Excellent

wilfredo

Traveled with pets, Traveled with family

Sep 16, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was my first experience where I was in awe of the service provided by the hotel staff. Every single employee goes far and beyond to accommodate you with anything you need. I really felt pampered.

Stayed 6 nights in Sep 2023

10/10 Excellent

Omar

Traveled with partner

Sep 9, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

By far the best resort we’ve ever stayed at. Staff was amazing and the food was delicious. Loved how quiet it was and definitely peaceful place to relax. Met beyond expectations. Already looking into booking for next year.

Stayed 5 nights in Sep 2023

2/10 Terrible

Brian

Aug 29, 2023

I called to cancel my reservation due to a predicted tropical storm. The property had no record of a reservation for me. Viceroy proceeded to reach out to confirm my reservation through Expedia, and then cancel my reservation, only to claim half of my cost due to a cancellation/no show. I would highly recommend staying somewhere that has more values and ethics that to do business in this manner.

Stayed 4 nights in Aug 2023

4/10 Poor

Rebecca

Jul 27, 2023

Disliked: Cleanliness, staff & service

I'm sure this was once a lovely property. I wish I had visited 20 years ago. Sadly, a 2/3 star, all-inclusive mega resort opened next door and completely destroyed the beach and surrounding areas. You can no longer enter the water (ocean) AT ALL, even to your ankles, as there is broken concrete and rocks on the shore, garbage, and there are the boats and jetskis from next door racing at full speed back and forth from dusk until dawn, just feet from the shore, in front of the Viceroy. It is NOT SAFE, and the resort next door allows locals to buy day passes so the crown is, um, quite rough. Also, there is loud boom-boom music all day and night, making it hard to sleep at night. And the fumes/exhaust from all the boats and jet skis chokes you and you can't sit anywhere near the pool if there is a breeze or you'll die from exhaust fumes. Also, the food is mediocre and I got food poisoning. There were also cockroaches (alive and well) in my room: on my bed and in the bathroom. Gross.

Stayed 2 nights in Jul 2023

10/10 Excellent

Angelo

Traveled with family

Jul 21, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

One of the most beautiful experience I had in my life. Pepe, the waiter in the beach is the best!!!! I will go back very soon

Stayed 1 night in Jul 2023

10/10 Excellent

Cooper

May 2, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Apr 2023

10/10 Excellent

tom

Traveled with family

Mar 14, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful property. The staff was very friendly and always smiling and saying hello even the outside vendors that they had working were very friendly. The hosts were always respectful and cheerful. The wait staff were excellent. I can’t say enough about this resort we will definitely be coming back.

Stayed 3 nights in Mar 2023

10/10 Excellent

Stojan

Traveled with partner, Traveled with family

Feb 6, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

One word, REJUVENATION!

Stayed 2 nights in Feb 2023

10/10 Excellent

Steve

Traveled with partner

Sep 14, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great service. Unique experience. Quiet getaway.

Stayed 5 nights in Sep 2022

10/10 Excellent

Jessica

Traveled with partner

Aug 26, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Viceroy hotel is top of the line luxury. The staff was over the top attentive and the property is secluded, well kept and reminded me of “Disney” detail- attention to everything- sight, sense and sound.

Stayed 4 nights in Aug 2022

4/10 Poor

Douglas, downey

Jun 28, 2022

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Stayed 2 nights in Jun 2022

10/10 Excellent

Denise

Jun 6, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Jun 2022

10/10 Excellent

Harry

Apr 9, 2022

Stayed 4 nights in Apr 2022

10/10 Excellent

Garrick

Traveled with family

Feb 8, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My wife and I have stayed at a handful of different places in playa. We always said we need to stay somewhere different so we can experience new things. This stay at viceroy changed our mind. We have found our new permanent vacation getaway. Everything from the food, room, beach, staff, location was top notch. Very small resort of roughly 45 bungalows which have your own heated pool to indoor and outdoor shower. So quiet. The service was amazing. Pepe at the beach was incredible. We plan on returning very soon.

Stayed 3 nights in Feb 2022

10/10 Excellent

Brent D.

Traveled with partner

Jan 20, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is a very nice small resort. Great for relaxation and for privacy. The staff was very accommodating and responsive to the guest's needs.

Stayed 8 nights in Jan 2022

10/10 Excellent

Corey

Traveled with partner

Dec 26, 2021

Liked: Cleanliness, staff & service, property conditions & facilities

What a special place! The people and the service make this truly 5-star. So friendly and caring and eager to please. The grounds are beautiful, and they do their best to keep natural, but well kept. There are monkeys playing around, that we were lucky enough to see a couple times. The romantic, private villas come with your own heated plunge pool and outdoor shower. Like your own little oasis The beach was a major downer. Small, rocky and just not what you dream of. And for all the promise of tranquility, there are resorts built on both sides playing loud bass music. At least the noise ended at 11pm (most nights). Despite these shortcomings, I still highly recommend this property, as you will not find another place with people as nice and kind and attentive.

Stayed 7 nights in Dec 2021

10/10 Excellent

Matthew, Brooklyn

Nov 12, 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Magical stay at the viceroy. The staff and room are truly magnificent and it's a beautiful property. The beach is rocky and it's truly not designed to leave the grounds after you arrive. So it's more about the pool and your villa. As such I don't think it would make sense not to do the all inclusive stay. The food and drinks were much better (much of it truly delicious) than at many resorts though options are more limited as it's much smaller. We were not offered a room upgrade which was surprising as it didn't seem full but they gave us a room very close to the beach and it's hard to imagine a more beautiful space than the one we enjoyed.

Stayed 1 night in Nov 2021