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Terasu Riviera Maya Hotel & Spa, en Xcaret

4.0 star property
Hotel with free breakfast, 6-minute walk to Xenses Park
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Photo gallery for Terasu Riviera Maya Hotel & Spa, en Xcaret

Interior
Property video
Balcony
Gazebo
Front of property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Km 283 access 1 Xcaret Fracc 1, lote 13, Rancho Viejo Xcaret, Playa del Carmen, QROO, 77720
  • Place, Xenses Park
    ‪6 min walk‬
  • Place, Xplor Theme Park
    ‪11 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪16 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
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Room options

View all photos for Elite Room, 1 Queen Bed, Balcony, Tower

Premium bedding, down comforters, minibar, in-room safe

Elite Room, 1 Queen Bed, Balcony, Tower

9.0 out of 10
Wonderful
(2 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Elite Room, 1 King Bed, Balcony, Tower

Premium bedding, down comforters, minibar, in-room safe

Elite Room, 1 King Bed, Balcony, Tower

  • 312 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony

Balcony

Deluxe Room, 1 King Bed, Balcony

9.6 out of 10
Exceptional
(5 reviews)
  • 312 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Design Suite, 1 Queen Bed with Sofa bed, Balcony, Garden View

Premium bedding, down comforters, minibar, in-room safe

Design Suite, 1 Queen Bed with Sofa bed, Balcony, Garden View

10.0 out of 10
Exceptional
(3 reviews)
  • 667 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 King Bed with Sofa bed, Balcony

Premium bedding, down comforters, minibar, in-room safe

Superior Suite, 1 King Bed with Sofa bed, Balcony

9.6 out of 10
Exceptional
(4 reviews)
  • 495 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Playa del Carmen

Terasu Riviera Maya Hotel & Spa, en Xcaret places you within a 15-minute stroll of popular sights such as Xenses Park and Xplor Theme Park. This 9-room, 4-star hotel has free breakfast, an outdoor pool, and free in-room WiFi.

What's nearby

  • Xenses Park - 6 min walk - 0.4 miles
  • Xplor Theme Park - 11 min walk - 0.6 miles
  • Río Secreto - 13 min walk - 0.7 miles
  • Xcaret Eco Theme Park - 16 min walk - 0.9 miles
  • Ferry to Cozumel - 5 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬6 min drive
  • ‪The Buffete - ‬19 min walk
  • ‪Arriba Baja - ‬5 min drive
  • ‪Mercado de la Merced - ‬7 min drive
  • ‪Cafeteca - ‬7 min drive

About this property

Terasu Riviera Maya Hotel & Spa, en Xcaret

Hotel with free breakfast, 6-minute walk to Xenses Park
At Terasu Riviera Maya Hotel & Spa, en Xcaret, guests have access to an outdoor pool, free WiFi in public areas, and spa services. There's free offsite parking, and an airport shuttle (available 24 hours) for MXN 2300 per vehicle roundtrip. Front-desk staff can assist with luggage storage and concierge services. Other amenities at this boutique hotel include coffee/tea in a common area, free use of bicycles, and express check-in.
52-inch Smart TVs come with digital channels and Netflix, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include balconies, microwaves, and minibars. Change of towels is available on request.
Recreational amenities at the hotel include an outdoor pool and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:30 AM
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee

Things to do

  • Free bicycle rentals
  • Outdoor pool
  • Yoga classes

Family friendly

  • In-room microwave
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop

Outdoors

  • Beach towels
  • Garden
  • Outdoor furniture

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Designated smoking areas
  • Mosquito nets
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 52-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Espresso maker
  • Microwave
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 6:00 AM - 10:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: MXN 2300 per vehicle (roundtrip, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 2300 (roundtrip), (up to 17 years old)
  • Hosted evening meal: MXN 0.0

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free nearby parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.

Property is also known as

Terasu Riviera Maya
Terasu Hotel Spa at Xcaret
Terasu Riviera Maya Hotel & Spa, en Xcaret Hotel
Terasu Riviera Maya Hotel & Spa, en Xcaret Playa del Carmen

Frequently asked questions

Is a free cancellation option available at Terasu Riviera Maya Hotel & Spa, en Xcaret?

Terasu Riviera Maya Hotel & Spa, en Xcaret provides free cancellation on some room rates. For additional details, review the cancellation policy on Orbitz.

What can I see around Terasu Riviera Maya Hotel & Spa, en Xcaret?

This hotel is located in Playa del Carmen, a short 12-minute walk from Xplor Theme Park and also 16 minutes on foot from Xcaret Eco Theme Park. You'll also find Ferry to Cozumel and Playa del Carmen Main Beach within a short drive.

Is there parking available at Terasu Riviera Maya Hotel & Spa, en Xcaret?

No, there isn't parking at the hotel but you'll find free parking nearby.

Is there a spa available at Terasu Riviera Maya Hotel & Spa, en Xcaret?

Spa services at the hotel include massages.

Does Terasu Riviera Maya Hotel & Spa, en Xcaret feature a casino at the property?

No, Terasu Riviera Maya Hotel & Spa, en Xcaret doesn't have a casino.

Is there an indoor pool at Terasu Riviera Maya Hotel & Spa, en Xcaret?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Terasu Riviera Maya Hotel & Spa, en Xcaret?

This boutique hotel offers many amenities for couples such as an outdoor pool and a restaurant with some guestrooms featuring private pools.

Are there hot tubs at Terasu Riviera Maya Hotel & Spa, en Xcaret?

No, this hotel doesn't have a spa tub.

Does Terasu Riviera Maya Hotel & Spa, en Xcaret have a restaurant that serves breakfast?

Yes, Terasu Riviera Maya Hotel & Spa, en Xcaret serves free continental breakfast each morning from its restaurant.

Does Terasu Riviera Maya Hotel & Spa, en Xcaret allow pets to stay for free?

No, pets and service animals aren't allowed at Terasu Riviera Maya Hotel & Spa, en Xcaret.

Does Terasu Riviera Maya Hotel & Spa, en Xcaret have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Terasu Riviera Maya Hotel & Spa, en Xcaret?

The closest major airport to Terasu Riviera Maya Hotel & Spa, en Xcaret is Cozumel Intl. Airport (CZM), which is 17.7 mi away (250 minutes by car).

Can I book a room with a balcony at Terasu Riviera Maya Hotel & Spa, en Xcaret?

Yes, every guestroom at Terasu Riviera Maya Hotel & Spa, en Xcaret comes with a balcony with some featuring garden or pool views.

Terasu Riviera Maya Hotel & Spa, en Xcaret Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 131 out of 165 reviews
Rating 8 - Good. 19 out of 165 reviews
Rating 6 - Okay. 9 out of 165 reviews
Rating 4 - Poor. 3 out of 165 reviews
Rating 2 - Terrible. 3 out of 165 reviews

9.4/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Kody

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very unique property. Staff is super helpful and friendly. Made the stay comfortable. Helped us with getting to Xcaret safely via shuttle. Property is in the jungle so must be ok with bugs, lizards, iguanas and monkeys in the area. Lobby and pool were outside directly beside rooms. Bed was clean and comfortable, shower was hot. Nice and close the all Xcaret parks making it very convenient to attend. Would stay again if going to the parks! Thank you!
Stayed 1 night in Sep 2025

10/10 Excellent

Liliana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to Xcaret hotels and parks, quiet and peaceful place, friendly staff GREAT service and very attentive personnel
Stayed 1 night in Sep 2025

10/10 Excellent

Jennifer, Scottdale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal del hotel es exelente!! La naturaleza y el cuarto muy comodo !!
Stayed 3 nights in Sep 2025

10/10 Excellent

Gilbert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is small, tranquil, and just lovely. We have stayed at the huge Cancun resorts and this was our first time in Playa Del Carmen. We chose this hotel for its great reviews and close proximity to Xcaret. The staff at Terasu Riviera Hotel is incredible! We arrived late at night due to flight delay, and Fernando was waiting in the entrance for us and took our bags and walked us to our room. The next day we met Fanny at breakfast and she helped us plan our day at Xcaret. Fernando indicated he would walk us to the bus that would take us to Xcaret and waited there with us. Xcaret is amazing and the best part is the show that runs from 7-9 pm. We arrived on the bus and there was Fernando ready to walk us back to our room. A gentleman named Jorge heard our delighted reaction at spotting spyder monkeys at breakfast and he lured them over with bananas and allowed us to feed them. Another member of their staff, Enemencio went out of his way to provide us with anything we needed. Fanny arranged for a taxi to take us to dinner in town and gave us a restaurant recommendation that was perfect. We received a text that night from Fernando offering to send a taxi for us and we were so relieved as it got late. Also, we had no idea until our last night that their chef is so talented and we had the best dinner there! (Pizza made in a wood burning oven). Aside from the incredible staff, the hotel is set in the jungle and it is a refreshing change from huge, busy hotels with loud music.
We also recommend ‘Rio Secreto’ experience
Stayed 5 nights in Aug 2025

10/10 Excellent

Sunyoung

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a great experience during our stay at Terasu. All the staff members were very friendly, warm, and welcoming. They accommodated to our needs and went above and beyond to make our stay comfortable. The hotel itself was very private but close to Xcerat and Xplor. Not only that, we were able to feed monkeys during our stay and play with a very cute cat. On our last day, the staff even packed us a separate container of their house-made hot sauce and mangos per request. If anyone wants a quiet, peaceful stay, I would definitely recommend.
Stayed 4 nights in Aug 2025

4/10 Poor

Paul Duane

Stayed 3 nights in Jul 2025

10/10 Excellent

tahimara, BOCA RATON

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 5 nights in Jul 2025

10/10 Excellent

ROSAURA Bienvenida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hotel but the only bad thing is taxi couldn’t get through easily because the hotel was very deep but besides that it was great
Stayed 4 nights in Aug 2025

10/10 Excellent

Rosa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terasu Riviera Maya Hotel and Spa was a wondrous place. It had the charm of jungle ambiance including spider monkeys always eager to eat bananas and iguanas creeping along to get their share of the bananas. The staff was exceptional always ready to assist and recommend suggestions to restaurants, ruins, cenotes and parks. I’m already planning a trip next year to bring my daughter and granddaughter to Terasu.
Stayed 7 nights in Aug 2025

10/10 Excellent

Daniela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place looked kinda odd at first but once there best choice I made. Everything was great. Loved everything and got to experience the monkeys passing through, feed them with bananas staff gave us the experience was crazy definitely would go back 10/10 recommend :)
Stayed 3 nights in Aug 2025

10/10 Excellent

Diana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!!!! Like a little oasis! Way cooler than the area because of the jungle! So many monkeys that came to eat bananas! The staff provided us with bananas, and my kids fed the spider monkeys and the iguanas. The pool was excellent at night and the food at the restaurant, amazing!!!!
Stayed 1 night in Aug 2025

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're looking for an adventurous day and peaceful night, this is the place for you. Its close to Xcaret and xplore theme park (walking distance). Close to main road, easy to take local buses to Playa del Carmen or Tulum. The staff are great, very pleasant and helpful. They speak Spanish and English. They have a pool to relax and nice feel of relaxation. They offer breakfast, unlimited coffee and wifi. During the morning, you can get awaken by a spider Monkey. They're friendly and cute for some videos and pictures. I will be back!!
Stayed 3 nights in Jul 2025

10/10 Excellent

osvaldo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a small hotel, its not for everyone because its surrounded by jungle which i thought was really cool!
Stayed 3 nights in Jul 2025

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

CHUL MIN, Lewisville

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and service!
Stayed 3 nights in Jul 2025

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people I recommend this place 💯
Stayed 4 nights in Jul 2025

10/10 Excellent

Jose, Phoenix

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees made us feel welcome and we were very happy with all them. Very quiet environment. My wife loved the peaceful environment I wanted more of a resort. Had to leave a few days earlier early and staff was super helpful about it and nice about it.
Stayed 4 nights in Jul 2025

10/10 Excellent

Jocelyn

Stayed 2 nights in Jul 2025

10/10 Excellent

Tam

Stayed 4 nights in Jul 2025

8/10 Good

Sharolyn

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Unique treehouse with monkeys you can hand feed and friendly, responsive staff. The resort is a solid 20 minutes from shopping and restaurant choices- so be prepared for regular taxi expenses if you do not have a car. This is not a “pamper” resort where guests lounge around the pool, but it’s a unique option if you have offsite entertainment plans.
Stayed 4 nights in Jul 2025

10/10 Excellent

Roberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Place to Stay, exelent service
Stayed 3 nights in Jun 2025

10/10 Excellent

Elena

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Lovely place! Eco-friendly, in nature, quaint peaceful place, close to Xcaret, Xenses, and Xplor. Staff was very attentive, kind, and just superb. Included breakfast had choices of fruit, cereal, pastries, eggs, omelette, juices, and coffee. An overall absolute lovely place, felt like i was at home. Highly recommended!
Stayed 5 nights in Jun 2025

10/10 Excellent

Angel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quaint boutique hotel, with amazing staff, situated in the jungle, walking steps to Xcaret, Xplor and Xenses. Breakfast included and they have a restaurant for dinner. We were a family of 4 with 2 pre-teens and we always felt very safe. Service here felt very personalized. The highlight was definitely the spider monkeys where you can feed them. Cant wait to return.
Stayed 5 nights in May 2025

10/10 Excellent

Jianmin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! The staff treated us like being home. Very friendly. They also helped us to coordinate transportation. We definitely will go back. Best choice to stay in Xcaret area!
Stayed 3 nights in Jun 2025

10/10 Excellent

JAIRO

Stayed 2 nights in May 2025