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Ame Hotel Boutique & Spa

4.0 star property

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Photo gallery for Ame Hotel Boutique & Spa

A spa area with a hot tub, wooden deck, and stone seating.
Executive suite with bathtub | Bathroom | Shower, designer toiletries, hair dryer, slippers
Grand Presidential Suite Hot Tub with Balcony Collection | Living area | 55-inch LED TV with cable channels, TV
Outdoor pool, pool umbrellas, sun loungers
Grand Presidential Suite Hot Tub with Balcony Collection | Premium bedding, down comforters, Select Comfort beds, in-room safe

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Bar

Explore the area

View in a map
Calle 28 número 132, entre 5ta Avenida y Avenida 10, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Place, Mamitas Beach
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬

Room options

View all photos for Suite

Premium bedding, down comforters, Select Comfort beds, in-room safe

Suite

  • 301 sq ft
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Double Room Superior

Premium bedding, down comforters, Select Comfort beds, in-room safe

Double Room Superior

  • 279 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Double Room

Superior Double Room | View from room

Superior Double Room

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for King Suite with Balcony

A hotel room with a bed, a desk with a lamp, a chair, and a large window with curtains.

King Suite with Balcony

  • City view
  • 431 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Double Room with Balcony

A hotel room with two beds, a large window with curtains, a wooden headboard with a floral design, and a wooden floor.

Superior Double Room with Balcony

  • Garden view
  • 427 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Executive suite with bathtub

A modern bathroom with a large mirror, sink, and towel rack.

Executive suite with bathtub

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 498 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Grand Presidential Suite Hot Tub with Balcony Collection

Grand Presidential Suite Hot Tub with Balcony Collection | View from room

Grand Presidential Suite Hot Tub with Balcony Collection

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 861 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Suite Presidential

Premium bedding, down comforters, Select Comfort beds, in-room safe

Suite Presidential

  • 581 sq ft
  • Sleeps 3
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Ame Hotel Boutique & Spa is adjacent to Quinta Avenida and within a 10-minute walk of other popular attractions like Playa del Carmen Main Beach. This 4-star hotel has 31 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi.

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Quinta Alegría Shopping Mall - 5 min walk - 0.3 miles
  • Playa del Carmen Main Beach - 6 min walk - 0.4 miles
  • Mamitas Beach - 6 min walk - 0.4 miles
  • Central Square - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Amorino - ‬1 min walk
  • ‪Micaela's - ‬1 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪El Diez, Parrilla Argentina - ‬1 min walk
  • ‪Trattoria del Centro - ‬2 min walk

About this property

Ame Hotel Boutique & Spa

Guests staying at Ame Hotel Boutique & Spa enjoy access to a full-service spa, an outdoor pool, and a sauna. The front desk is staffed 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this spa hotel include a rooftop terrace, free WiFi in public areas, and a terrace.
55-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Select Comfort beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Other amenities include furnished balconies, safes, and phones.
Recreational amenities at the hotel include an outdoor pool and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Soul Spa has 1 treatment room. Services include massages. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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  • Parking included
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily continental breakfast available 8:30 AM to 11:30 AM for a fee: MXN 200 for adults and MXN 200 for children

Things to do

  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Lever door handles
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • 4 floors
  • Banquet hall
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels

Food and drink

  • Limited room service
  • Paper towels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: MXN 2500 per stay
  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

These are all of the charges provided to us by the property.

This property's listed breakage deposit is refundable at check-out, pending room inspection.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately MXN 200 for adults and MXN 200 for children
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-midnight
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Nearby construction work may cause some noise disturbance.
  • No rollaway or extra beds are available.

Property is also known as

Soul Beach Luxury Boutique Hotel Playa del Carmen
Soul Beach Luxury Boutique Hotel
Soul Beach Luxury Boutique Playa del Carmen
Soul Beach Luxury Boutique
Soul & Spa Playa Del Carmen
Soul Beach Luxury Boutique Hotel Spa
Soul Beach Boutique Hotel & Spa Hotel
Soul Beach Luxury Boutique Hotel Spa Adults Only
Soul Beach Boutique Hotel & Spa Playa del Carmen
Soul Beach Boutique Hotel & Spa Hotel Playa del Carmen

Frequently asked questions

What can I see around Ame Hotel Boutique & Spa?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Mamitas Beach. You'll also find Playacar Beach and Playa del Carmen Maritime Terminal less than a mile away.

How much does it cost to stay at Ame Hotel Boutique & Spa?

As of Jul 16, 2026, prices found for a 1-night stay for 2 adults at Ame Hotel Boutique & Spa on Jul 19, 2026 start from $75, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Ame Hotel Boutique & Spa?

No, there isn't parking available at the hotel.

Is there a spa at Ame Hotel Boutique & Spa?

Soul Spa is the hotel's full-service spa and services include massages.

Does Ame Hotel Boutique & Spa have a casino?

No, Ame Hotel Boutique & Spa doesn't have a casino.

Is there an indoor pool at Ame Hotel Boutique & Spa?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Ame Hotel Boutique & Spa?

There are many amenities for couples at this hotel, including an outdoor pool and a full-service spa plus some guestrooms feature a private indoor hot tub.

Are there hot tubs at Ame Hotel Boutique & Spa?

No, but this hotel does have a steam room.

Does Ame Hotel Boutique & Spa have a restaurant with a breakfast menu?

Ame Hotel Boutique & Spa offers continental breakfast each morning for a surcharge though there is no restaurant.

Does Ame Hotel Boutique & Spa allow pets to stay for free?

No, pets and service animals aren't allowed at Ame Hotel Boutique & Spa.

Are there connecting rooms at Ame Hotel Boutique & Spa?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Ame Hotel Boutique & Spa?

The closest major airport to Ame Hotel Boutique & Spa is Cozumel Intl. Airport (CZM), which is 22.6 mi away (257 minutes by car).

Are there rooms with balconies that I can book at Ame Hotel Boutique & Spa?

Yes, every guestroom at Ame Hotel Boutique & Spa comes with a furnished balcony and some offer city and garden views.

Ame Hotel Boutique & Spa Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 49 out of 86 reviews
Rating 8 - Good. 17 out of 86 reviews
Rating 6 - Okay. 9 out of 86 reviews
Rating 4 - Poor. 5 out of 86 reviews
Rating 2 - Terrible. 6 out of 86 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Sarita Qadine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loveddd the pool and the view. This was a birthday trip for me and the staff made me feel so appreciated on my birthday when they prepared a cake for me and sang happy birthday. I will always recommend this hotel. It’s also excellent proximity to Quinta Avenida as well as the bus station and the beaches
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

THENEKHAM

Staff, good service and great location
Stayed 7 nights in Jan 2026
Verified

8/10 Good

MYUNGJIN

Liked: Cleanliness, property conditions & facilities
Room was clean and all staff are excellent.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Renata

Liked: Cleanliness, amenities, property conditions & facilities
I had a great time at this hotel! Great location and service! Pool area is a must!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Kate

Liked: Cleanliness, property conditions & facilities
The room was very clean and yhe staff was exceptionally kind. I spent 6 days and was very pleased. The spa downstairs was small but well thought out, and I had an excellent massage there as well
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

BERENIS

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean, great customer service from all staff.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

LUCIA

Liked: Cleanliness, amenities, property conditions & facilities
Great Location, just a few steps fron 5th st.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a convenient location. It's close to Avenue 5 but on a quiet street. The rooms are nice, the beds are very comfortable. The roof top pool area is a pleasant place to spend evenings. The staff is very good. Gabriel and Jorge quickly and cheerfully resolved a reservation issue for me. I would definitely stay there again.
Stayed 7 nights in Mar 2026
Verified

8/10 Good

DARREL

Liked: Cleanliness, staff & service, property conditions & facilities
Pool was very nice with area with shade. We had the presidential suite which was very comfortable with a seperate bedroom and living room. Bonus was two bathrooms. Kitchen could use new dishes as many pieces were cracked. Overall a great location and place to stay.
Stayed 20 nights in Mar 2026
Verified

10/10 Excellent

Hany

Very clean rooms, super friendly staff, close & convenient. Will be back
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Wells

Liked: Cleanliness, property conditions & facilities
The hotel does not have a bar but the staff was very nice and helpful
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Fallon

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect. Great location.
Stayed 6 nights in Oct 2025
Verified

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Rooms are clean , the staff is great . You are literally less than a minute walk to Quinta Avenida . The beach is about a 5min walk . It’s in the more quiet side of Quinta so don’t worry about any loud music and not being able to sleep . 38th street is not too far either .
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ame hotel is gorgeous. The front desk staff are just lovely . I love rooftop pool. The hotel is close to everything amazing restaurants up the block . Starbucks on the corner it’s a great location !!!
Stayed 3 nights in Dec 2025
Verified

8/10 Good

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel in an easy to access area. Not enough loungers by the pool and the ones that are there are in poor condition. Not too sure if it was the time of year but the roof bar and lobby lounge bar wasn’t in service.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and some rooms accessible.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel! Loved it
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 7 nights in Oct 2025
Verified

8/10 Good

Marisela

Liked: Cleanliness, property conditions & facilities
The stay was good. They would come every day to change out the towels, make the bed and take out the trash. There was a learning curve on how to get the air conditioner to blow out cold air. Had to get maintenance to come clean out the shower drain, they came and took care of it right away. Great location between 5th and 10th avenue.
Stayed 7 nights in Feb 2026
Verified

2/10 Terrible

Andrew

Disliked: Cleanliness, amenities, property conditions & facilities
Staff support was lack pool was not advertised to be what it was tryed charging me for used towels that where clean will not stay here again
Stayed 6 nights in Feb 2026
Verified

6/10 Okay

HO

The room is clean. The staff are kind and very helpful. The swimming pool area needs to be upgraded. The internet was upgraded during the stay. The towels are old. This is not a 4-star hotel, but a 3-star hotel.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Sandyrose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love Ame! Gold find! The staff goes above and beyond. I just wish the sauna could be open more hours. They open later in the morning. Thank you!
Stayed 1 night in Dec 2025
Verified

4/10 Poor

Justine

Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were dirty. Pictures of hotel weren’t accurate. Very noisy. When we asked for extra towels they didn’t have any clean ones. Pool area had broken and moldy chairs.
Stayed 1 night in Feb 2026
Verified

4/10 Poor

Tracey

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room was clean and beds comfortable. But this is not a 5 star hotel, 2.5. No amenities. 3 pool chairs, no pool service as advertised, no bottled water. Our room didn’t have balcony chairs, but they brought up 2 from the dining room. Staff are super nice and were helpful. The location is great… close to the beach and 5th in this area isn’t too loud. Starbucks and lovely French pastry shop are steps away!
Stayed 7 nights in Jan 2026
Verified

8/10 Good

Benjamen John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ame Hotel was great for us! Pros: The staff was incredibly friendly and wanted to help in any way they could. The hotel was always clean. They have reasonably priced breakfast right in the hotel. The location was great for having access to a wide variety of activities - food, shopping, etc. It's directly between 10th Ave (main road for restaurants and businesses by car/bike) and 5th Ave (main walking area with miles of shopping and restaurants) Beautiful rooftop pool with areas to sit. Cons: No off street parking - you can pay to park on the street, or there is a lot that you can park in a couple of blocks east. Because of the location, it does not quiet down until late. It didn't bother us and we didn't lose any sleep, but there will be music late into the evening. Unfortunately we didn't use the spa this time around, but it looks wonderful. Just too many other things to do near Playa!
Stayed 5 nights in Mar 2026

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