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Soul Beach Boutique Hotel & Spa

4.0 star property
Hotel with a full-service spa, steps from Quinta Avenida

Choose dates to view prices

Photo gallery for Soul Beach Boutique Hotel & Spa

Outdoor pool, pool umbrellas, sun loungers
Couples treatment rooms, sauna, hot tub, steam room, Turkish bath
Executive suite with bathtub | Premium bedding, down comforters, Select Comfort beds, minibar
Outdoor pool, pool umbrellas, sun loungers
Executive suite with bathtub | Bathroom | Shower, designer toiletries, hair dryer, slippers

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Calle 28 número 132, entre 5ta Avenida y Avenida 10, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Place, Mamitas Beach
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪96 min drive‬

Room options

View all photos for Suite

Premium bedding, down comforters, Select Comfort beds, minibar

Suite

  • 301 sq ft
  • Sleeps 2

View all photos for Double Room Superior

Premium bedding, down comforters, Select Comfort beds, minibar

Double Room Superior

  • 279 sq ft
  • Sleeps 4

View all photos for Superior Double Room

Superior Double Room | Premium bedding, down comforters, Select Comfort beds, minibar

Superior Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 431 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

King Suite with Balcony

  • 431 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room with Balcony

Premium bedding, down comforters, Select Comfort beds, minibar

Superior Double Room with Balcony

  • 427 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive suite with bathtub

Executive suite with bathtub | Premium bedding, down comforters, Select Comfort beds, minibar

Executive suite with bathtub

8.0 out of 10
Very good
(3 reviews)
  • 498 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

Grand Presidential Suite Hot Tub with Balcony Collection

10.0 out of 10
Exceptional
(3 reviews)
  • 861 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite Presidential

Premium bedding, down comforters, Select Comfort beds, minibar

Suite Presidential

  • 581 sq ft
  • Sleeps 3

View all photos for Suite Executive

Premium bedding, down comforters, Select Comfort beds, minibar

Suite Executive

  • 355 sq ft
  • Sleeps 2

View all photos for Double Room Superior

Premium bedding, down comforters, Select Comfort beds, minibar

Double Room Superior

  • 279 sq ft
  • Sleeps 4

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Soul Beach Boutique Hotel & Spa is adjacent to Quinta Avenida and within a 10-minute walk of other popular attractions like Playa del Carmen Main Beach. This 31-room, 4-star hotel has a restaurant along with conveniences like a full-service spa and an outdoor pool.

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Quinta Alegría Shopping Mall - 5 min walk - 0.3 miles
  • Playa del Carmen Main Beach - 6 min walk - 0.4 miles
  • Mamitas Beach - 6 min walk - 0.4 miles
  • Central Square - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Amorino - ‬1 min walk
  • ‪Trattoria del Centro - ‬2 min walk
  • ‪El Diez, Parrilla Argentina - ‬1 min walk
  • ‪Micaela's - ‬1 min walk

About this property

Soul Beach Boutique Hotel & Spa

Hotel with a full-service spa, steps from Quinta Avenida
Guests staying at Soul Beach Boutique Hotel & Spa enjoy access to a full-service spa, an outdoor pool, and a sauna. The front desk is staffed 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this spa hotel include a rooftop terrace, free WiFi in public areas, and a business center.
55-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Select Comfort beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Other amenities include furnished balconies, minibars, and safes.
Recreational amenities at the hotel include an outdoor pool and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Soul Spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Lever door handles
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 4 floors
  • Banquet hall
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels

Food and drink

  • Limited room service
  • Minibar
  • Paper towels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: MXN 2000 per stay
  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

These are all of the charges provided to us by the property.

This property's listed breakage deposit is refundable at check-out, pending room inspection.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Nearby construction work may cause some noise disturbance.
  • No rollaway or extra beds are available.

Property is also known as

Soul Beach Luxury Boutique Hotel Playa del Carmen
Soul Beach Luxury Boutique Hotel
Soul Beach Luxury Boutique Playa del Carmen
Soul Beach Luxury Boutique
Soul & Spa Playa Del Carmen
Soul Beach Luxury Boutique Hotel Spa
Soul Beach Boutique Hotel & Spa Hotel
Soul Beach Luxury Boutique Hotel Spa Adults Only
Soul Beach Boutique Hotel & Spa Playa del Carmen
Soul Beach Boutique Hotel & Spa Hotel Playa del Carmen

Frequently asked questions

What can I see around Soul Beach Boutique Hotel & Spa?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Mamitas Beach. You'll also find Playa del Carmen Maritime Terminal and Central Square less than a mile away.

Will I be able to park at Soul Beach Boutique Hotel & Spa?

No, this hotel doesn't offer parking.

Is there a spa at Soul Beach Boutique Hotel & Spa?

Soul Spa is the hotel's spa and services include deep-tissue massages, hot stone massages, couples treatments, and hydrotherapy.

Does Soul Beach Boutique Hotel & Spa have a casino?

No, Soul Beach Boutique Hotel & Spa doesn't have a casino.

Is there an indoor pool at Soul Beach Boutique Hotel & Spa?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Soul Beach Boutique Hotel & Spa good for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a restaurant.

Are there hot tubs at Soul Beach Boutique Hotel & Spa?

Yes, guests can enjoy a spa tub at this hotel.

Does Soul Beach Boutique Hotel & Spa have a restaurant with a breakfast menu?

No, Soul Beach Boutique Hotel & Spa doesn't have a restaurant that serves breakfast.

Does Soul Beach Boutique Hotel & Spa allow pets to stay for free?

No, pets and service animals aren't allowed at Soul Beach Boutique Hotel & Spa.

Are there connecting rooms at Soul Beach Boutique Hotel & Spa?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Soul Beach Boutique Hotel & Spa?

The closest major airport to Soul Beach Boutique Hotel & Spa is Cozumel Intl. Airport (CZM), which is 22.6 mi away (257 minutes by car).

Are there rooms with balconies that I can book at Soul Beach Boutique Hotel & Spa?

Yes, every guestroom at Soul Beach Boutique Hotel & Spa comes with a furnished balcony with some featuring garden or city views.

Reviews

Soul Beach Boutique Hotel & Spa Reviews

7.8

Good

8.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 105 out of 229 reviews
Rating 8 - Good. 61 out of 229 reviews
Rating 6 - Okay. 22 out of 229 reviews
Rating 4 - Poor. 15 out of 229 reviews
Rating 2 - Terrible. 26 out of 229 reviews

Reviews

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel! Loved it
Stayed 2 nights in Aug 2025

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, super clean, modern, spacious rooms and beautiful pool. The hotel is still renovating but we didn’t feel any noise.
Stayed 2 nights in Aug 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Imbgb
Stayed 3 nights in Aug 2025

10/10 Excellent

Blanca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio y atención por su personal
Stayed 2 nights in Aug 2025

10/10 Excellent

Olga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The second time I've come. Looked all over for an accessible hotel. The staff was very helpful and excellent. Rooms were accessible and entrance is also accessible.
Stayed 14 nights in Jul 2025

10/10 Excellent

Stephane

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Jul 2025

10/10 Excellent

Uriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AMAZING FRIENDLY RECEPTION

All the reception staff have provided me with a friendly welcoming service. I love the fact that they always reminded me late in the day that I can still get the room cleaned. The room cleaning was impeccable. KEEP UP THE GREAT JOB :)
Stayed 1 night in May 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Stewart

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Great staff.. clean place.. would definitely stay there again .. beautiful roof top pool..close to everything …
Stayed 1 night in Mar 2025

8/10 Good

abdelhak

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It is not fair to got charged $20 if you lost the access card
Stayed 2 nights in Mar 2025

6/10 Okay

Lucy

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The location of this hotel is excellent, very close to the city center. The rooms are spacious, and the cleanliness of the room appears to be good. However, this hotel is rated as four stars, yet there are no cups in the room at all. When we wanted to rinse our mouths, we had to hold the water in our hands. I asked the staff at the front desk downstairs, and he told me that the room we were staying in did not provide any cups. I was quite surprised; what kind of hotel is like this? Furthermore, the hotel's advertisement on the website mentioned that there would be a safe in the room, but the safe in my room had been removed. I took a photo and showed it to the staff at the front desk, but he said there was nothing they could do to resolve the issue. The staff at the front desk were very nice—one was named Santiago, and the other, a young tall male staff member, whose name I forgot. They were both very polite.
Stayed 2 nights in Feb 2025

8/10 Good

Sarah Marie

The place is quiet which was nice. Some strange guests late at night making noise, but only for a day or two. Seems like people mind their own business. They had a band on Saturday which was nice ! Could use some upgrades and does not truly reflect the pretty photos on the website. Staff were very friendly especially Nicholas who works hard and is great with customer service. Close walk to beach and restaurants.
Stayed 6 nights in Feb 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very nice.
Stayed 7 nights in Feb 2025

6/10 Okay

mark

Disliked: Amenities
The restaurant and bar was closed. Room was clean. The tube Faucet didnt work only the hand shower in one of the rooms.
Stayed 4 nights in Jan 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

2/10 Terrible

Kimberley

Stayed 5 nights in Dec 2024

6/10 Okay

Neil, Telkwa

Liked: Staff & service
A very nice spa, great staff!
Stayed 10 nights in Oct 2024

4/10 Poor

Minnie

Disliked: Staff & service, amenities, property conditions & facilities
This hotel is a ripoff. I asked the receptionist the next morning I arrived if they had any chairs available at the beach and she said yes so I paid for 10 days. When I went over to the beach my first day I went to go lay down on the chairs and not after a waitress came and told me I can only stay there if I pay $800 worth of drinks and food so I said no I am not interested so I walked out. Every day after that for the next 9 days I was trying to get my money back over 41 dollars US. I met with the manager twice he said he would get me my money back it didn’t happen. There is no coffee maker, no safe, i tried asking if I can get 5 more clothing hangers for 4 days and they finally came back to me with an answer no. I couldn’t watch tv cause the language is in Spanish I got the maintenance to come and try to change it to English and they couldn’t, not even Netflix so I had no tv for 10 days how boring is that. There too roof pool opens at 10am nothing earlier so you know for the early birds. There is nothing going on in that hotel they don’t serve drinks at the pool nothing. Poor service I wouldn’t come back here again
Stayed 10 nights in Dec 2024

2/10 Terrible

Jose L

Stayed 4 nights in Dec 2024

4/10 Poor

Kevin

Traveled with family
Disliked: Property conditions & facilities
This property is in a great location, however it is quite run down. Ad mentions restaurant and room service, this is false. Not even ice! The simple amenities that usual hotels provide, like towels, hair dryer are very limited. I will not be staying at this property ever again!
Stayed 4 nights in Dec 2024

4/10 Poor

MARKEL

Disliked: Staff & service, property conditions & facilities
STAFF WAS SO RUDE
Stayed 2 nights in Dec 2024

2/10 Terrible

Shacoy

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stay somewhere else u less u visiting the spa 9/10 service there was amazingggggg hotel no ice machine no microwave no wash cloths jus towels very costly charges of u dirty a towel or sheets jus crazy staff jus blah hated it
Stayed 3 nights in Dec 2024

10/10 Excellent

OSVALDO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, the spa is amazing, the room fantastic
Stayed 2 nights in Nov 2024

10/10 Excellent

Ana Lizeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención, comodidad e inigualable ubicación. El precio muy recomendable, por lo económico y por la calidad.
Stayed 1 night in Nov 2024

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