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Ame Hotel Boutique & Spa

4.0 star property
Hotel with a full-service spa, steps from Quinta Avenida

Choose dates to view prices

Photo gallery for Ame Hotel Boutique & Spa

Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Sauna, hot tub, steam room, 1 treatment room, massages
Executive suite with bathtub | Bathroom | Shower, designer toiletries, hair dryer, slippers
Grand Presidential Suite Hot Tub with Balcony Collection | Premium bedding, down comforters, Select Comfort beds, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Bar

Explore the area

View in a map
Calle 28 número 132, entre 5ta Avenida y Avenida 10, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Place, Mamitas Beach
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)

Room options

View all photos for Suite

Premium bedding, down comforters, Select Comfort beds, in-room safe

Suite

  • 301 sq ft
  • Sleeps 2

View all photos for Double Room Superior

Premium bedding, down comforters, Select Comfort beds, in-room safe

Double Room Superior

  • 279 sq ft
  • Sleeps 4

View all photos for Superior Double Room

Superior Double Room | Premium bedding, down comforters, Select Comfort beds, in-room safe

Superior Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 431 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for King Suite with Balcony

Premium bedding, down comforters, Select Comfort beds, in-room safe

King Suite with Balcony

  • 431 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room with Balcony

Superior Double Room with Balcony | Premium bedding, down comforters, Select Comfort beds, in-room safe

Superior Double Room with Balcony

7.2 out of 10
Good
(5 reviews)
  • 427 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive suite with bathtub

Executive suite with bathtub | Premium bedding, down comforters, Select Comfort beds, in-room safe

Executive suite with bathtub

8.0 out of 10
Very good
(3 reviews)
  • 498 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Grand Presidential Suite Hot Tub with Balcony Collection

Grand Presidential Suite Hot Tub with Balcony Collection | Premium bedding, down comforters, Select Comfort beds, in-room safe

Grand Presidential Suite Hot Tub with Balcony Collection

10.0 out of 10
Exceptional
(3 reviews)
  • 861 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite Presidential

Premium bedding, down comforters, Select Comfort beds, in-room safe

Suite Presidential

  • 581 sq ft
  • Sleeps 3

View all photos for Suite Executive

Premium bedding, down comforters, Select Comfort beds, in-room safe

Suite Executive

  • 355 sq ft
  • Sleeps 2

View all photos for Double Room Superior

Premium bedding, down comforters, Select Comfort beds, in-room safe

Double Room Superior

  • 279 sq ft
  • Sleeps 4

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Ame Hotel Boutique & Spa is adjacent to Quinta Avenida and within a 10-minute walk of other popular attractions like Playa del Carmen Main Beach. This 4-star hotel has 31 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi.

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Quinta Alegría Shopping Mall - 5 min walk - 0.3 miles
  • Playa del Carmen Main Beach - 6 min walk - 0.4 miles
  • Mamitas Beach - 6 min walk - 0.4 miles
  • Central Square - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Amorino - ‬1 min walk
  • ‪Trattoria del Centro - ‬2 min walk
  • ‪Micaela's - ‬1 min walk
  • ‪El Diez, Parrilla Argentina - ‬1 min walk

About this property

Ame Hotel Boutique & Spa

Hotel with a full-service spa, steps from Quinta Avenida
Guests staying at Ame Hotel Boutique & Spa enjoy access to a full-service spa, an outdoor pool, and a sauna. The front desk is staffed 24/7 to help with concierge services, securing valuables, and luggage storage. Other amenities at this spa hotel include a rooftop terrace, free WiFi in public areas, and a terrace.
55-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Select Comfort beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Other amenities include furnished balconies, safes, and phones.
Recreational amenities at the hotel include an outdoor pool and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Soul Spa has 1 treatment room. Services include massages. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily continental breakfast available 8:30 AM to 11:30 AM for a fee: MXN 200 for adults and MXN 200 for children

Things to do

  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Lever door handles
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • 4 floors
  • Banquet hall
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels

Food and drink

  • Limited room service
  • Paper towels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: MXN 2000 per stay
  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

These are all of the charges provided to us by the property.

This property's listed breakage deposit is refundable at check-out, pending room inspection.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately MXN 200 for adults and MXN 200 for children
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-midnight
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Nearby construction work may cause some noise disturbance.
  • No rollaway or extra beds are available.

Property is also known as

Soul Beach Luxury Boutique Hotel Playa del Carmen
Soul Beach Luxury Boutique Hotel
Soul Beach Luxury Boutique Playa del Carmen
Soul Beach Luxury Boutique
Soul & Spa Playa Del Carmen
Soul Beach Luxury Boutique Hotel Spa
Soul Beach Boutique Hotel & Spa Hotel
Soul Beach Luxury Boutique Hotel Spa Adults Only
Soul Beach Boutique Hotel & Spa Playa del Carmen
Soul Beach Boutique Hotel & Spa Hotel Playa del Carmen

Frequently asked questions

What can I see around Ame Hotel Boutique & Spa?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Mamitas Beach. You'll also find Playacar Beach and Playa del Carmen Maritime Terminal less than a mile away.

Is there parking available at Ame Hotel Boutique & Spa?

No, there isn't parking available at the hotel.

Is there a spa at Ame Hotel Boutique & Spa?

Soul Spa is the hotel's full-service spa and services include massages.

Does Ame Hotel Boutique & Spa have a casino?

No, Ame Hotel Boutique & Spa doesn't have a casino.

Is there an indoor pool at Ame Hotel Boutique & Spa?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Ame Hotel Boutique & Spa good for couples?

Couples staying at this hotel will appreciate amenities like a comfy mattress and slippers as well as an outdoor pool.

Are there hot tubs at Ame Hotel Boutique & Spa?

Yes, this hotel has a spa tub.

Does Ame Hotel Boutique & Spa have a restaurant with a breakfast menu?

Ame Hotel Boutique & Spa offers continental breakfast each morning for a surcharge though there is no restaurant.

Does Ame Hotel Boutique & Spa allow pets to stay for free?

No, pets and service animals aren't allowed at Ame Hotel Boutique & Spa.

Does Ame Hotel Boutique & Spa have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Ame Hotel Boutique & Spa?

The closest major airport to Ame Hotel Boutique & Spa is Cozumel Intl. Airport (CZM), which is 22.6 mi away (257 minutes by car).

Are there rooms with balconies that I can book at Ame Hotel Boutique & Spa?

Yes, every guestroom at Ame Hotel Boutique & Spa comes with a furnished balcony with some featuring garden or city views.

Ame Hotel Boutique & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 33 out of 48 reviews
Rating 8 - Good. 8 out of 48 reviews
Rating 6 - Okay. 4 out of 48 reviews
Rating 4 - Poor. 0 out of 48 reviews
Rating 2 - Terrible. 3 out of 48 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Iris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

David

Stayed 3 nights in Sep 2025

10/10 Excellent

Olga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and some rooms accessible.
Stayed 4 nights in Aug 2025

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel! Loved it
Stayed 2 nights in Aug 2025

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, super clean, modern, spacious rooms and beautiful pool. The hotel is still renovating but we didn’t feel any noise.
Stayed 2 nights in Aug 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Imbgb
Stayed 3 nights in Aug 2025

10/10 Excellent

Blanca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio y atención por su personal
Stayed 2 nights in Aug 2025

10/10 Excellent

Olga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The second time I've come. Looked all over for an accessible hotel. The staff was very helpful and excellent. Rooms were accessible and entrance is also accessible.
Stayed 14 nights in Jul 2025

10/10 Excellent

Stephane

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Jul 2025

10/10 Excellent

Uriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AMAZING FRIENDLY RECEPTION

All the reception staff have provided me with a friendly welcoming service. I love the fact that they always reminded me late in the day that I can still get the room cleaned. The room cleaning was impeccable. KEEP UP THE GREAT JOB :)
Stayed 1 night in May 2025

10/10 Excellent

Alma Karina

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Oct 2025

10/10 Excellent

Geovanni Alejandro

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
EXCELENTE!! REGRESAREMOS!!
Stayed 3 nights in Oct 2025

10/10 Excellent

jorge armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hgh
Stayed 2 nights in Sep 2025

10/10 Excellent

Palmira

Stayed 1 night in Sep 2025

8/10 Good

Martin

Traveled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Gabriel

Liked: Amenities
Excelente ubicación y muy buena habitación , muy amable el personal y Roxana está muy atenta en tido
Stayed 2 nights in Sep 2025

8/10 Good

Martin

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Alejandro

Stayed 1 night in Aug 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Jesus

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper recomendable
Stayed 4 nights in Aug 2025

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención
Stayed 4 nights in Aug 2025

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención
Stayed 1 night in Aug 2025

2/10 Terrible

José Abelardo

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

P

Mi estancia en el Hotel fue pésima, el hotel al momento de la reserva ofrecía Servicios como alberca y estacionamiento qué no me brindaron, al momento del check in como la elberca no estaba habilitada, me ofrecieron un club de playa sin costo adicional, pero al llegar a el lugar me dijeron que no tenían ningún convenio con el hotel, por lo que fue Mentira tampoco contaban con estacionamiento. En los cuartos de alado se escuchaba desde muy temprano trabajos de albañilería por lo que tampoco se podía descansar.. En general la experiencia no se la recomiendo a nadie.
Stayed 4 nights in Jul 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, amenities, property conditions & facilities
Muy buena experiencia, todo está más que bien La habitación súper amplia y muy tranquila , extra cómoda
Stayed 2 nights in Jun 2025

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