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Serenity Hotel Boutique by Alsol

Property class: 4

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Photo gallery for Serenity Hotel Boutique by Alsol

A rooftop pool area with sun loungers and umbrellas, surrounded by a wooden deck.
A modern apartment with a balcony, a dining area, and a kitchen.
A modern lobby with a marble reception desk, seating area, and a staircase leading to upper floors.
A beach scene with a wooden archway, a beach umbrella, and a lounge chair.
A modern hotel boutique with a wooden interior and a glass facade.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Avenida 10 con Avenida 40, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪5 min walk‬
  • Place, Mamitas Beach
    ‪6 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

View all photos for Deluxe Suite

A modern bedroom with a large bed, a ceiling fan, and a wall-mounted mirror.

Deluxe Suite

9.0 out of 10
Wonderful
(14 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Double Suite

A modern hotel room with two beds, a ceiling fan, a flat-screen TV, and a decorative wall piece.

One Bedroom Double Suite

9.4 out of 10
Exceptional
(6 reviews)
  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for One Bedroom Suite

A modern living room with a sofa, armchairs, a coffee table, and a dining table. There is a TV mounted on the wall and a large window with curtains.

One Bedroom Suite

8.8 out of 10
Excellent
(19 reviews)
  • City view
  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Corner Suite

A modern hotel room with a large bed, a ceiling fan, and a decorative wall piece.

One Bedroom Corner Suite

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 689 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Grand Junior Suite

A modern living room with a sofa, a coffee table, and a dining area with chairs.

Grand Junior Suite

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 829 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

APARTMENT STANDARD

  • Sleeps 10

Bed in dormitory STANDARD

  • Sleeps 1

DOUBLE DELUXE

  • Sleeps 4

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About the neighborhood

Playa del Carmen

Located in Gonzalo Guerrero, Serenity Hotel Boutique by Alsol is within a 10-minute walk of popular sights such as Mamitas Beach and Quinta Avenida. This 4-star hotel has 30 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Mario Villanueva Madrid - 5 min walk - 0.3 miles
  • Quinta Avenida - 5 min walk - 0.3 miles
  • Mamitas Beach - 6 min walk - 0.4 miles
  • Playa del Carmen Main Beach - 8 min walk - 0.5 miles
  • Quinta Alegría Shopping Mall - 10 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Mariskinky - ‬2 min walk
  • ‪San Lucho Mezcaleria - ‬3 min walk
  • ‪Las Hijas de la Tostada - ‬3 min walk
  • ‪Ah Cacao Chocolate Café - ‬3 min walk
  • ‪Colectivo Mexicano Cervecero - ‬2 min walk

About this property

Serenity Hotel Boutique by Alsol

Guests staying at Serenity Hotel Boutique by Alsol enjoy an outdoor pool, a rooftop terrace, and free WiFi in public areas. You can take advantage of free parking, along with a shuttle from the hotel to the airport (available 24 hours) for USD 50 per person. The front desk has multilingual staff that can help with concierge services and luggage storage.
Guests can expect free WiFi and 50-inch LCD TVs with digital channels. Beds sport premium bedding and pillow menus, and bathrooms offer rainfall showers and free toiletries. Free local calls, ceiling fans, and safes are also available. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool.

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  • Free WiFi
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas (fines apply)
  • Mosquito nets
  • No plastic drinking straws

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with digital channels
  • iPod dock

Food and drink

  • Griddle
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for USD 20 per pet, per night
  • Dogs only
  • 1 total (33 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 5 years old and younger stay free, per registered adult, when using existing bedding

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 3.42 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 50 per person
  • Airport shuttle fee per child: USD 25 (from 6 to 12 years old)
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. For convenient departures, you can take advantage of the airport drop-off service (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, mobile payments, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • There is limited hot water on site.
  • Pool access available from 8:00 AM to 7:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Long-term renters welcome.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Serenity Hotel Boutique
Serenity By Alsol Del Carmen
Serenity Hotel Boutique by Alsol Hotel
Serenity Hotel Boutique by Alsol Playa del Carmen
Serenity Hotel Boutique by Alsol Hotel Playa del Carmen

Frequently asked questions

Is free cancellation available at Serenity Hotel Boutique by Alsol?

Serenity Hotel Boutique by Alsol provides free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Serenity Hotel Boutique by Alsol?

As of Oct 4, 2026, prices found for a 1-night stay for 2 adults at Serenity Hotel Boutique by Alsol on Oct 25, 2026 start from $46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Serenity Hotel Boutique by Alsol?

This hotel is situated in Gonzalo Guerrero within a 10-minute walk of Playa del Carmen Main Beach, Mamitas Beach, and Quinta Avenida. You'll also find Mario Villanueva Madrid and Coco Beach less than a mile away.

Is there parking available at Serenity Hotel Boutique by Alsol?

Yes, self parking is offered for free at the hotel.

Does Serenity Hotel Boutique by Alsol have a casino?

No, Serenity Hotel Boutique by Alsol doesn't have a casino.

Is there an indoor pool at Serenity Hotel Boutique by Alsol?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 7:00 PM.

What amenities will couples enjoy at Serenity Hotel Boutique by Alsol?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a poolside bar.

Are there hot tubs at Serenity Hotel Boutique by Alsol?

No, this hotel doesn't have a spa tub.

Does Serenity Hotel Boutique by Alsol have a restaurant that serves breakfast?

No, Serenity Hotel Boutique by Alsol doesn't have a restaurant that serves breakfast.

Does Serenity Hotel Boutique by Alsol allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Serenity Hotel Boutique by Alsol for a fee of USD 20 per pet, per night.

Are there connecting rooms at Serenity Hotel Boutique by Alsol?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Serenity Hotel Boutique by Alsol?

The closest major airport to Serenity Hotel Boutique by Alsol is Cozumel Intl. Airport (CZM), which is 22 mi away (270 minutes by car).

Are there rooms with balconies at Serenity Hotel Boutique by Alsol?

Yes, some guestrooms at Serenity Hotel Boutique by Alsol offer a balcony and may feature city views.

Serenity Hotel Boutique by Alsol Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 380 out of 579 reviews
Rating 8 - Good. 124 out of 579 reviews
Rating 6 - Okay. 41 out of 579 reviews
Rating 4 - Poor. 14 out of 579 reviews
Rating 2 - Terrible. 20 out of 579 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice. The room was very clean and I loved having the full size refrigerator. The balcony looking onto tenth was nice and the bed was super comfortable. I wish I was able to stay longer.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent experience. Very clean, peaceful, and the location was ideal for those who enjoy walking and exploring the city. Close to shopping, food, bars, and the beach. We will stay here again in the near future.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great setup, fantastic location. Staff are amazing.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Amenities, property conditions & facilities
Very good hotel
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Very good hotel
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel
Stayed 7 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Amazing stay. Stay was friendly & informative with great recommendations. Location is quiet & perfect. Would stay again. Only complaint was the shower head was oxidized besides that everything was great. Comfy beds, beautiful room & kitchen
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favourite place to stay in PDC. The location is perfect for our favourite places to dine (calle 38). 5th ave is close but you are away from evening noise. We love how peaceful and clean the hotel is as well as the large rooms.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience overall
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was great! Clean and everything worked por perro y
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to our honeymoon with my wife. The hotel is good and it has a great location if you want to be near the fifth avenue but not so near. The observation
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Very clean, spacious and u room
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, very polite staff located in a very nice area where you could walk around and see many different parts of local life and culture. It was really a great weekend. Our room was not ready for whatever reason and so they gave us the penthouse, and that was the most gorgeous room we have ever stayed at anywhere in the world, and we travel frequently
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great we would stay there again
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Playa Del Carmen. This hotel was close to 5th Ave and quiet and comfortable. Would definitely stay again.
Stayed 6 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The room was beautiful, clean and in a great location. Staff were friendly and helpful. The hot water was a tiny bit iffy and there was a lot of constructuon noise. But we lo
Stayed 8 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They upgraded me to suite for free.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stopped for one night, very close to beach and town, loved it!
Stayed 1 night in Jul 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
The beds were right next to the door and you could hear everything. The water never got warm. Not great
Stayed 5 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay everyone is very nice and attentive
Stayed 4 nights in Aug 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
Don’t opt this hotel for breakfast. They say it’s included but it’s very very basic. Not a lot of options. Just an omelette and some fruit. Parking was ok. But it’s a very small parking lot.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff, good breakfast and walking distance to the beach 🏖️
Stayed 2 nights in Oct 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
The room we had was very basic. A bed, a desk, two night stands, tv, luggage stand, armour with a safe. The bath room was clean with a couple towels and basic toiletries. The a/c worked well and the bed was comfortable. The staff was helpful. They only provide housekeeping every other day.
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Live every day we stay at this hotel.
Stayed 7 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 1 night in Aug 2024

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