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Serenity Hotel Boutique by Alsol

4.0 star property
VIP Access

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Photo gallery for Serenity Hotel Boutique by Alsol

Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, sun loungers
Lobby
Exterior
Property entrance
Premium bedding, in-room safe, blackout drapes, iron/ironing board

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Avenida 10 con Avenida 40, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪5 min walk‬
  • Place, Mamitas Beach
    ‪6 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬
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  • Extra savings and perks for Rewards members
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Room options

View all photos for Deluxe Suite

View from room

Deluxe Suite

9.0 out of 10
Wonderful
(14 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for One Bedroom Double Suite

Premium bedding, in-room safe, blackout drapes, iron/ironing board

One Bedroom Double Suite

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for One Bedroom Suite

One Bedroom Suite | Living area | 50-inch LCD TV with digital channels, TV, iPod dock

One Bedroom Suite

9.2 out of 10
Wonderful
(18 reviews)
  • City view
  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for One Bedroom Corner Suite

Premium bedding, in-room safe, blackout drapes, iron/ironing board

One Bedroom Corner Suite

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 689 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Grand Junior Suite

50-inch LCD TV with digital channels, TV, iPod dock

Grand Junior Suite

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 829 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Serenity Hotel Boutique by Alsol is within a 10-minute walk of popular sights such as Mamitas Beach and Quinta Avenida. This 4-star hotel has 30 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Quinta Avenida - 5 min walk - 0.3 miles
  • Mamitas Beach - 6 min walk - 0.4 miles
  • Playa del Carmen Main Beach - 8 min walk - 0.5 miles
  • Quinta Alegría Shopping Mall - 10 min walk - 0.6 miles
  • Central Square - 18 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Mariskinky - ‬2 min walk
  • ‪Las Hijas de la Tostada - ‬3 min walk
  • ‪Ah Cacao Chocolate Café - ‬3 min walk
  • ‪Colectivo Mexicano Cervecero - ‬2 min walk
  • ‪De Local - ‬2 min walk

About this property

Serenity Hotel Boutique by Alsol

Guests staying at Serenity Hotel Boutique by Alsol enjoy an outdoor pool, a rooftop terrace, and free WiFi in public areas. You can take advantage of free parking, along with a shuttle from the hotel to the airport (available 24 hours) for USD 50 per person. The front desk has multilingual staff that can help with tours/tickets and luggage storage.
Guests can expect free WiFi and 50-inch LCD TVs with digital channels. Beds sport premium bedding and pillow menus, and bathrooms offer rainfall showers and free toiletries. IPod docks, free local calls, and ceiling fans are also available. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Mosquito nets
  • No plastic drinking straws

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with digital channels
  • iPod dock

Food and drink

  • Griddle
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for USD 20 per pet, per night
  • Dogs only
  • 1 total (33 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 5 years old and younger stay free, per registered adult, when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 3.39 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 50 per person
  • Airport shuttle fee per child: USD 25 (from 6 to 12 years old)
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. For convenient departures, you can take advantage of the airport drop-off service (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, mobile payments, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • There is limited hot water on site.
  • Pool access available from 8:00 AM to 7:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Long-term renters welcome.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Serenity Hotel Boutique
Serenity By Alsol Del Carmen
Serenity Hotel Boutique by Alsol Hotel
Serenity Hotel Boutique by Alsol Playa del Carmen
Serenity Hotel Boutique by Alsol Hotel Playa del Carmen

Frequently asked questions

Is free cancellation available at Serenity Hotel Boutique by Alsol?

Serenity Hotel Boutique by Alsol provides free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Serenity Hotel Boutique by Alsol?

As of May 14, 2026, prices found for a 1-night stay for 2 adults at Serenity Hotel Boutique by Alsol on May 15, 2026 start from $80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Serenity Hotel Boutique by Alsol?

This hotel is situated in Downtown Playa del Carmen within a 10-minute walk of Playa del Carmen Main Beach, Mamitas Beach, and Quinta Avenida. You'll also find Playa del Carmen Maritime Terminal and Playacar Beach within a short drive.

Is there parking available at Serenity Hotel Boutique by Alsol?

Yes, self parking is offered for free at the hotel.

Does Serenity Hotel Boutique by Alsol have a casino?

No, Serenity Hotel Boutique by Alsol doesn't have a casino.

Is there an indoor pool at Serenity Hotel Boutique by Alsol?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 7:00 PM.

What amenities will couples enjoy at Serenity Hotel Boutique by Alsol?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a poolside bar.

Are there hot tubs at Serenity Hotel Boutique by Alsol?

No, this hotel doesn't have a spa tub.

Does Serenity Hotel Boutique by Alsol have a restaurant that serves breakfast?

No, Serenity Hotel Boutique by Alsol doesn't have a restaurant that serves breakfast.

Does Serenity Hotel Boutique by Alsol allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Serenity Hotel Boutique by Alsol for a fee of USD 20 per pet, per night.

Are there connecting rooms at Serenity Hotel Boutique by Alsol?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Serenity Hotel Boutique by Alsol?

The closest major airport to Serenity Hotel Boutique by Alsol is Cozumel Intl. Airport (CZM), which is 22 mi away (270 minutes by car).

Are there rooms with balconies at Serenity Hotel Boutique by Alsol?

No, you won't find guestrooms with balconies at Serenity Hotel Boutique by Alsol.

Serenity Hotel Boutique by Alsol Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 363 out of 548 reviews
Rating 8 - Good. 111 out of 548 reviews
Rating 6 - Okay. 41 out of 548 reviews
Rating 4 - Poor. 13 out of 548 reviews
Rating 2 - Terrible. 20 out of 548 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

6/10 Okay

Annaelle

Traveled with family
Disliked: Cleanliness, amenities
Staff was great! Room was large but cleanliness was a big disappointment. Towels had red/brown spots, grey from washing, some ripped and some tiny. Additionally, the shower head was extremely dirty and rusty. Water pressure was terrible and temperatures kept shifting. Location was ok but not the best. I would recommend for someone on a budget, but I myself would not return there.
Stayed 5 nights in Feb 2026

10/10 Excellent

James

Very clean, spacious and u room
Stayed 7 nights in Jan 2026

10/10 Excellent

Peter Kenneth

Stayed 5 nights in Dec 2025

10/10 Excellent

Anargyros

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel
Stayed 7 nights in Jan 2026

10/10 Excellent

Mac

Stayed 8 nights in Dec 2025

8/10 Good

Judith, La Vernia

Clean room. Nice staff. Cleaning service was great. Don’t expect life up in the bar on the rooftop.
Stayed 4 nights in Jan 2026

8/10 Good

Tiffany

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall clean room for Mexican standards, missing some amenities for the kitchen like dishwashing soap & sponge. Hot water on & off throughout the stay, but they accommodated us by proposing another room for our hot showers, inconvenience to step out of the room each time. Well situated near a great gym, restaurants, beach & 5th avenue. Big room great for a family of 3 or 4. Breakfast & restaurant staff very friendly.
Stayed 7 nights in Dec 2025

8/10 Good

Katherine

Liked: Cleanliness, staff & service, room comfort
I noticed in the kitchen there was no cutlery, which was strange given I had all the facilities to cook. I also didn't see any washing up liquid for if I had needed to wash up pans etc.
Stayed 2 nights in Jan 2026

2/10 Terrible

Jinjiang

Stayed 5 nights in Dec 2025

4/10 Poor

Chad

Liked: Cleanliness, staff & service, amenities
The main issue which was not communicated was that the front of hotel was undergoing major road construction.Being that i had a lot of luggage it was a big inconvenience,i had to walk 2 blocks to get a taxi .Along with the noise of jackhammers late into the night ,my stay was less than comfortable
Stayed 1 night in Dec 2025

6/10 Okay

Denise

There was construction in the street until late at night - later than 10 PM. We didn’t have hot water to shower. The room was only equppiedcwith a large knife - no other utensils. No complimentary coffee in the room- only a maker. Positive: The location is good they have parking.
Stayed 1 night in Dec 2025

10/10 Excellent

Sonjila

Stayed 1 night in Dec 2025

10/10 Excellent

sergio

Stayed 1 night in Dec 2025

8/10 Good

Beatriz

Stayed 1 night in Dec 2025

10/10 Excellent

Genevieve

Stayed 5 nights in Nov 2025

10/10 Excellent

chris

Stayed 1 night in Nov 2025

6/10 Okay

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Security guard at front desk was unresponsive and spoke no English
Stayed 10 nights in Oct 2025

10/10 Excellent

Chris

Stayed 5 nights in Nov 2025

10/10 Excellent

Julia, BROOKLYN

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Visiting with hotel for a third time. Just love it ! The staff is very caring, paying attention to every little detail! The rooms are modern and spotless! The location is great, and all stores and restaurants step away. 5 min walk to the beach. Highly recommended! Thanks to general manager Jorge de la Luz! Lovely Maria and all other people who made our stay enjoyable!
Stayed 10 nights in Nov 2025

2/10 Terrible

Maria

Stayed 3 nights in Aug 2025

4/10 Poor

Megan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The pool bar was generally unstaffed, no idea if there was food available up there as well. The restaurant staff completely ignored us when we walked in, so we left. When we checked in, I was told breakfast was not included with our stay (even tho I had purchased a stay with breakfast) and I was urged to pay separately for that, I declined and then was told that ‘they forgot, and breakfast was included’. This property has lots of potential but the staff seem unhappy to be there and the attempt to scam upon check in was disheartening.
Stayed 6 nights in Jun 2025

2/10 Terrible

Kelly

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Very poor customer service! The Expedia add says breakfast included but they would not give it to us even after I gave them the internet post! Hotel under construction and constant jack hammering!
Stayed 1 night in Jun 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Playa Del Carmen. This hotel was close to 5th Ave and quiet and comfortable. Would definitely stay again.
Stayed 6 nights in Jun 2025

10/10 Excellent

Edy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Muy buen servicio en general
Stayed 4 nights in May 2025

10/10 Excellent

Everardo

Stayed 1 night in May 2025

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