8/10 Good
Imelda De Los Santos
Jul 26, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
We had an early flight so we arrived before check in time. (We knew that we had to wait, so that was not an issue). Upon arrival, we couldn’t use the facilities until after 11AM. If we wanted to use the facilities it was an extra $15 per person. Right before 11 AM we were called so they could put our bracelets on and we could make use of the facilities. We were given keys to get towels at the pools and beach are. (Don’t lose the keys otherwise at check out you have to pay an extra $20). Once we went back to the lobby a couple of hours later we were given our rooms. Rooms (suites were big). Note 6 suites were booked… we all wanted to stay in the same building but we couldn’t . I had sent out emails and spoke to management to make sure that at least my rooms (2) were in the same building. After back and forth and 2 hours my two rooms were in the same building but different floors. My sister and parents were on a separate building and my brother and friends were on a different building. My other brother ended up on a different building. Anyway as far as reservations for restaurants once you get your room keys immediately go adjacent to the lobby to make dinner reservations. If you stay 4 nights you can only select 2 restaurants for dinner, 7 nights 4 reservations. ( I didn’t like that we couldn’t make reservations for every single night of our stay. Other than that it was a pleasant experience the food was ok. Not the best, unless you go to a specialty restaurant.
Imelda De Los Santos
Stayed 7 nights in Jun 2025
