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Occidental at Xcaret Destination - All Inclusive

4.0 star property
VIP Access

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Photo gallery for Occidental at Xcaret Destination - All Inclusive

An aerial view of a resort with a central circular pool, surrounded by palm trees and a beach area.
Property video
Building design
An aerial view of a coastal resort with a circular pool surrounded by lounge chairs and palm trees.
A couple holding hands in a clear turquoise pool with a white building and thatched roof structure in the background.

Reviews

8.4 out of 10
Very good

Popular amenities

  • All inclusive

Explore the area

View in a map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Place, Xenses Park
    ‪17 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪19 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Royal Suite (Level)

A hotel room with a large bed, two bedside tables, a nightstand, a wall-mounted lamp, and a framed floral artwork above the bed.

Royal Suite (Level)

8.6 out of 10
Excellent
(20 reviews)
  • Garden view
  • 969 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Studio Suite

A modern hotel room with a bed, a sofa, a nightstand with a lamp, and a ceiling fan.

Junior Studio Suite

7.8 out of 10
Good
(54 reviews)
  • Garden view
  • 506 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Luxury Room (Royal Level)

A hotel room with a large bed, a ceiling fan, a desk, a chair, a nightstand, a lamp, a painting, and a view of the outdoors.

Luxury Room (Royal Level)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

A hotel room with two single beds, a desk with a lamp, a chair, a ceiling fan, and a door leading to another room.

Deluxe Room (Concierge)

7.8 out of 10
Good
(67 reviews)
  • Garden view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

A couple in bed with a dark wood headboard, white bedding, and bedside lamps.

Deluxe Room

8.0 out of 10
Very good
(460 reviews)
  • Garden view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

A hotel room with two beds, a ceiling fan, a balcony with a view, and a desk with a lamp.

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

7.4 out of 10
Good
(46 reviews)
  • Garden view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

A hotel room with two beds, a ceiling fan, a balcony with a view, and a desk with a lamp.

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

8.2 out of 10
Very good
(30 reviews)
  • Garden view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, minibar (free items)

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

8.2 out of 10
Very good
(10 reviews)
  • Garden view
  • 506 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, minibar (free items)

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

A hotel room with a large bed, a desk with a chair, a television, a ceiling fan, and a window with curtains.

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 969 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

A hotel room with two beds, a ceiling fan, a TV, and a view of the outdoors.

Deluxe Unlimited Xplor Xperience - Basic Entrance

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the neighborhood

Playa del Carmen

Occidental at Xcaret Destination - All Inclusive places you within a mile (2 km) of popular attractions like Xcaret Eco Theme Park and Xplor Theme Park. This 765-room, 4-star property welcomes business and leisure travelers with 7 outdoor pools, a private beach, and a free water park.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Cenote Santa Cruz - 16 min walk - 0.9 miles
  • Xenses Park - 17 min walk - 1.0 mile
  • Xcaret Eco Theme Park - 19 min walk - 1.0 mile
  • Xplor Theme Park - 3 min drive - 1.1 miles
  • Río Secreto - 4 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive

Restaurants

  • ‪El Xentral - ‬10 min walk
  • ‪Cupcake Cafe - ‬9 min drive
  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬10 min walk
  • ‪Mercado de la Merced - ‬10 min walk
  • ‪Las Playas - Hotel Xcaret México - ‬13 min walk

About this property

Occidental at Xcaret Destination - All Inclusive

Occidental at Xcaret Destination - All Inclusive features a private beach, 7 outdoor pools, and a free water park. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and access to locker space. Other amenities at this all-inclusive property include a nightclub, a gym, and a sauna.
Guests can expect to find 37-inch LED TVs with cable channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include free minibar items, balconies, and coffee makers.
A private beach, 2 outdoor tennis courts, and a complimentary water park are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 11 bars/lounges
  • 11 restaurants
  • 2 poolside bars
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D' Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Mini golf
  • Nightclub
  • Playground
  • Sauna
  • Shopping mall
  • Snorkeling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room crib
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • No elevator

More

  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • Reception hall
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The All-Inclusive rate plan does not include room service. Fees apply for this service.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 3.35 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 21 years old.
  • This property accepts credit cards and cash.
  • Onsite safety features include a smoke detector, a security system, and outdoor lighting.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Frequently asked questions

Are there all-inclusive rates at Occidental at Xcaret Destination - All Inclusive?

Occidental at Xcaret Destination - All Inclusive is an all-inclusive resort and rates come with all meals. Activities include mini golf, tennis, and volleyball.

How much does it cost to stay at Occidental at Xcaret Destination - All Inclusive?

As of Aug 4, 2026, prices found for a 1-night stay for 2 adults at Occidental at Xcaret Destination - All Inclusive on Aug 31, 2026 start from $237, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Occidental at Xcaret Destination - All Inclusive?

Occidental at Xcaret Destination - All Inclusive provides free cancellation on some room rates. For more details, review the cancellation policy on our site.

What is there to do around Occidental at Xcaret Destination - All Inclusive?

This property is located in Playa del Carmen, just steps from Cenote Santa Cruz. You'll also find Xcaret Eco Theme Park and Xplor Theme Park within a short drive.

Will I be able to park at Occidental at Xcaret Destination - All Inclusive?

Yes, uncovered self parking is offered for free at the property.

Is there a spa at Occidental at Xcaret Destination - All Inclusive?

Spa services at the property include Swedish massages, hot stone massages, reflexology, and aromatherapy.

Does Occidental at Xcaret Destination - All Inclusive feature a casino on the premises?

No, Occidental at Xcaret Destination - All Inclusive doesn't have a casino.

Is there an indoor pool at Occidental at Xcaret Destination - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 7 outdoor pools.

Is Occidental at Xcaret Destination - All Inclusive a good place to stay for couples?

There are many amenities for couples at this property, including a private beach plus some guestrooms feature a private plunge pool and a private indoor hot tub.

Does Occidental at Xcaret Destination - All Inclusive have a hot tub?

No, but this property does have a sauna.

Does Occidental at Xcaret Destination - All Inclusive have a restaurant with a breakfast menu?

Yes, Occidental at Xcaret Destination - All Inclusive has 11 restaurants, and serves free buffet breakfast each morning.

Does Occidental at Xcaret Destination - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Occidental at Xcaret Destination - All Inclusive.

Does Occidental at Xcaret Destination - All Inclusive have connecting rooms available?

No, there aren't connecting guestrooms at this property.

What is the closest airport to Occidental at Xcaret Destination - All Inclusive?

The closest major airport to Occidental at Xcaret Destination - All Inclusive is Cozumel Intl. Airport (CZM), which is 17.4 mi away (250 minutes by car).

Can I book a room with a balcony at Occidental at Xcaret Destination - All Inclusive?

Yes, every guestroom at Occidental at Xcaret Destination - All Inclusive comes with a balcony and some offer garden views.

Does Occidental at Xcaret Destination - All Inclusive offer wedding services?

There are wedding services available at Occidental at Xcaret Destination - All Inclusive if that's in your vacation plans.

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 3002 out of 5602 reviews
Rating 8 - Good. 1253 out of 5602 reviews
Rating 6 - Okay. 747 out of 5602 reviews
Rating 4 - Poor. 325 out of 5602 reviews
Rating 2 - Terrible. 275 out of 5602 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came with my family and it was a great experience. Very nice resort for the whole family. Staff was great, food was great. Definitely coming back.
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Robert Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for nature, relaxation and the proximity to Xcaret park was perfect. Food at the reservation restaurants could be better. The discoteca and main theater was great for night time fun.
Stayed 7 nights in Jul 2026
Verified review

10/10 Excellent

REGINALD RAMIREZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Aris Angellica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience, will return.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Belkys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time coming to occidental xcaret. And it a beautiful place to visit with family and friends. Everything in this place is beautiful.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Zorayda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay with family
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we checked in, the staff was incredibly friendly and helpful. We received our wristbands and were pleasantly surprised by the comfort of our beds. As we strolled around the resort, we were mesmerized by the breathtaking beauty of the surroundings. The food was delectable, and the snack bar and margaritas were simply irresistible. I can’t wait to return next year!
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

César

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love it, we will come back soon
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great and we enjoyed all the restaurants and amenities!
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Kerrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this hotel !!
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Deborah Enck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Scott Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was beyond great awesome resort
Stayed 9 nights in Apr 2026
Verified review

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food , most staff was super helpful and friendly. Resort is in a great location and grounds are well maintained
Stayed 8 nights in Apr 2026
Verified review

10/10 Excellent

Ismael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great. They were very on point with gluten-free options
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort surrounded by beauty everywhere you look.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Leina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge resorts.
Stayed 7 nights in Mar 2026
Verified review

8/10 Good

Margarita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly with lots of food options.
Stayed 8 nights in Mar 2026
Verified review

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good family friendly
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was amazing, comfortable and clean. Staff were very nice, friendly and helpful. Breakfast was delicious all restaurant food was great and tasty. Amazing to take family and kids to this place, spa services were amazing.
They had a beautiful deer we could see it very close and not scare at us.
Breakfast was delicious fruit and bread included with a glass of orange juice.
Beautiful parakeet all over the entry lobby.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 7 nights in Mar 2026
Verified review

8/10 Good

Lissa Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are so friendly and helpful. Family friendly resort.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Yi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for giving us a unique vacation.
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Vinod Purshotam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All-inclusive resort. Resort was impeccable. The beach was amazing. Lots of entertainment had a difficult time finding more vegetarian options. The buffet seems to repeat the same items over and over by the third day. We were tired of eating on the resort and had to leave to go eat outside, but our day was unremarkable and he enjoyed our day.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Salvador Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and environment.
Stayed 9 nights in Mar 2026

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