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Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Building design
Creator video - submitted by Sallytrubella Travel Shop
Lobby sitting area
Restaurant
Free self parking

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • All inclusive
  • Spa
  • Free airport shuttle

Explore the area

View in a map
Carretera Cancun Tulum Km 45, Riviera Maya, Playa del Carmen, QROO, 77710
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪8 min drive‬
  • Place, Playa Paraiso Golf Course
    ‪8 min drive‬
  • Place, Dr. Alfredo Barrera Marin Botanical Garden
    ‪9 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪34 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Swim-up Oceanfront Pool Deck Level King Suite

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Swim-up Oceanfront Pool Deck Level King Suite

  • Sleeps 5
  • Free WiFi

View all photos for Suite Superior with Sea View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite Superior with Sea View

  • Sea view
  • 581 sq ft
  • Sleeps 5
  • Free WiFi

View all photos for Suite Standard with Sea View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite Standard with Sea View

  • Sea view
  • 581 sq ft
  • Sleeps 5
  • Free WiFi

View all photos for Suite Premium with Pool View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite Premium with Pool View

  • 2368 sq ft
  • Sleeps 7
  • Free WiFi

View all photos for Penthouse, Oceanfront (SWIM-UP KING SUITE)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Penthouse, Oceanfront (SWIM-UP KING SUITE)

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

  • Ocean view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Suite, Oceanfront (SWIM-UP KING)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite, Oceanfront (SWIM-UP KING)

9.0 out of 10
Wonderful
(89 reviews)
  • Ocean view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

View from room

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

9.6 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

View from room

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

8.0 out of 10
Very good
(7 reviews)
  • Ocean view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite, Oceanfront (SWIM-UP QUEEN)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite, Oceanfront (SWIM-UP QUEEN)

9.0 out of 10
Wonderful
(64 reviews)
  • Ocean view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Big Kahuna Suite

Big Kahuna Suite | View from room

Big Kahuna Suite

  • Ocean view
  • 1163 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Lair Suite

Lair Suite | Frette Italian sheets, premium bedding, memory foam beds, free minibar

Lair Suite

  • Ocean view
  • 1163 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Pineapple Suite

Pineapple Suite | Frette Italian sheets, premium bedding, memory foam beds, free minibar

Pineapple Suite

  • Ocean view
  • 1163 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Swim-up Oceanfront Pool Deck Level King Suite

Smart TV

Swim-up Oceanfront Pool Deck Level King Suite

  • Sleeps 5
  • Free WiFi

View all photos for Suite, Connecting Rooms, Oceanfront (SWIM-UP)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite, Connecting Rooms, Oceanfront (SWIM-UP)

  • Ocean view
  • Sleeps 10
  • 1 King Bed, 2 Queen Beds, 2 Double Sofa Beds and 1 Twin Murphy Bed
  • Free WiFi

View all photos for Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

  • Ocean view
  • Sleeps 10
  • 1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds
  • Free WiFi

View all photos for Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

View from room

Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

  • Ocean view
  • Sleeps 10
  • 1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds
  • Free WiFi

View all photos for Suite with Sea View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite with Sea View

  • Sea view
  • 1377 sq ft
  • Sleeps 8
  • Free WiFi

View all photos for Suite with Sea View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite with Sea View

  • Sea view
  • 1377 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Suite with Sea View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite with Sea View

  • Sea view
  • 1377 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Swim-up Oceanfront Pool Deck Level Queen Suite

Smart TV

Swim-up Oceanfront Pool Deck Level Queen Suite

  • Sleeps 4
  • Free WiFi

Swim-up Oceanfront King Suite

  • Sleeps 3
  • Free WiFi

View all photos for Penthouse Swim-up Oceanfront Connecting Suite

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Penthouse Swim-up Oceanfront Connecting Suite

  • Sleeps 5
  • Free WiFi

View all photos for Swim-up Oceanfront Connecting Suite

Living area | Smart TV

Swim-up Oceanfront Connecting Suite

  • Sleeps 5
  • Free WiFi

View all photos for Swim-up Pool Deck Level Connecting Suite

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Swim-up Pool Deck Level Connecting Suite

  • Sleeps 5
  • Free WiFi

View all photos for Big Kahuna Suite

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Big Kahuna Suite

  • Sleeps 5
  • Free WiFi

Penthouse Swim-up Oceanfront King Suite

  • Sleeps 4
  • Free WiFi

View all photos for the Lair Suite

Frette Italian sheets, premium bedding, memory foam beds, free minibar

the Lair Suite

  • Sleeps 5
  • Free WiFi

Penthouse Swim-up Oceanfront Queen Suite

  • Sleeps 4
  • Free WiFi

Swim-up Oceanfront Queen Suite

  • Sleeps 3
  • Free WiFi

View all photos for the Pineapple Suite

Frette Italian sheets, premium bedding, memory foam beds, free minibar

the Pineapple Suite

  • Sleeps 5
  • Free WiFi

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About the neighborhood

Playa del Carmen

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive places you within a 10-minute drive of Playa Paraiso Golf Course and Dr. Alfredo Barrera Marin Botanical Garden. This 280-room, 5-star hotel welcomes business and leisure travelers with a full-service spa, a free water park, and 6 restaurants.

What's nearby

  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 8 min drive - 4.2 miles
  • Playa Paraiso Golf Course - 8 min drive - 4.4 miles
  • Dr. Alfredo Barrera Marin Botanical Garden - 9 min drive - 5.5 miles
  • Sanctuary of Hope and Time Capsule - 9 min drive - 5.5 miles
  • Monumento Ruta de los Cenotes - 9 min drive - 5.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive

Restaurants

  • ‪El Cocotal - ‬6 min drive
  • ‪La Hacienda - ‬11 min drive
  • ‪Don Miquel - ‬13 min drive
  • ‪El Mar Y Tierra - ‬9 min drive
  • ‪Guacamaya Bar - ‬9 min drive

About this property

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Guests of Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive have access to a full-service spa, a free water park, and an outdoor pool. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this all-inclusive hotel include a lazy river, a children's pool, and a 24-hour gym.
Smart TVs come with satellite channels, and free WiFi keeps guests connected. Memory foam beds are dressed in Frette Italian sheets and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and toothbrushes and toothpaste. Other standard amenities include 2 bathrooms, free minibar items, and furnished balconies.
A 24-hour health club and a complimentary water park with a lazy river and waterslides are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Náay Spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Limo/town car service
  • Free self parking on site

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 6 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • BIKINI BOTTOM BAR™
  • GOOD BURGER™
  • PIAZZA™
  • YACHT CLUB, WORLD CUISINE

Things to do

  • 24-hour health club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Lazy river
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • Changing table
  • Children's dinnerware
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Playground
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • 1 building
  • 6 floors
  • Built in 2021
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • 2 private bathrooms
  • Bathrobes
  • Children's robes
  • Children's slippers
  • Deep soaking bathtub
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Smart TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 2 years old or younger stays free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available 24 hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Nickelodeon Hotels Resorts Riviera Maya
Nickelodeon Hotels Resorts All Inclusive Riviera Maya
Nickelodeon Hotels Resorts Riviera Maya Gourmet by Karisma

Frequently asked questions

Can I book all-inclusive options at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive is an all-inclusive resort and rates come with all meals. Activities include cooking classes, Pilates, and dance classes.

How much does it cost to stay at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

As of May 24, 2026, prices found for a 1-night stay for 2 adults at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive on May 31, 2026 start from $797, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on our site.

What is there to do close to Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

This hotel is located in Playa del Carmen, close to Maroma Beach, Puerto Morelos Town Square, and Puerto Morelos Beach. You'll also find Cirque du Soleil Boutique at Vidanta Riviera Maya and Paradise Beach within a short drive.

Is parking available on site at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Yes, self parking is offered for free at the hotel.

Is there a spa at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Náay Spa is the hotel's spa and services include sports massages, hot stone massages, body wraps, and couples treatments.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive have luxury amenities?

Yes, guests can indulge in luxuries such as a free water park, 6 restaurants, and 2 swim-up bars at this hotel.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive have a casino?

No, Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive doesn't have a casino.

Is there an indoor pool at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

This beachfront hotel offers many amenities for couples such as 6 restaurants and some guestrooms include a private pool and a private hot tub.

Are there hot tubs at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

No, but guests can enjoy a steam room at this hotel.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive feature a restaurant that includes a breakfast menu?

No, Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive doesn't have a restaurant that serves breakfast.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive.

Are there connecting rooms at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

How far is the airport from Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

The closest major airport to Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive is Cancun Intl. Airport (CUN), which is 20 mi away (31 minutes by car). Another top airport is Cozumel Intl. Airport (CZM), which is around 19.6 mi away.

Are there rooms with balconies that I can book at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Yes, every guestroom at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive comes with a furnished balcony and some offer ocean and garden views.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive host weddings?

Take advantage of the wedding venue at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive if you plan to say "I do" during your trip.

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 723 out of 1226 reviews
Rating 8 - Good. 215 out of 1226 reviews
Rating 6 - Okay. 127 out of 1226 reviews
Rating 4 - Poor. 66 out of 1226 reviews
Rating 2 - Terrible. 95 out of 1226 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Travis

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Check in was so terrible. The employee checking us in needed much more training. Concierge would not respond in the app. Most front desk employees were rude and pass you off to the next one. Usually took the third or fourth person before a question was answered. Great place. Most other employees were great
Stayed 4 nights in Mar 2026

8/10 Good

Valencia

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff and amenities were great. We did have a stale smell in our room.
Water Park
We got slimed!
Dinner on the beach
Stayed 3 nights in Feb 2026

8/10 Good

Anthony

Stayed 4 nights in Feb 2026

10/10 Excellent

Carlos Ferrer

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
El buffet y la comuda estaban muy bien. El personal, muy amable. La unica pega es la distancia entre las habitaciones y el resto del hotel.
Stayed 5 nights in Feb 2026

8/10 Good

Jessica

Traveled with group, Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lots to do for children. Check in was a bit long and communication was not clear. System needs to be coordinated better. Our family of five had a great time. Concerige was available via text and gave me the run down of the day. Some info may have been incorrect such as restaurant open. Shuttle service was a little annoying bc it could take long. But overall staff was pleasant and respectful. Rooms were good. Room service amazing. Water park excellent! Something for every age. Will definitely be returning.
Stayed 4 nights in Feb 2026

10/10 Excellent

Samantha

Stayed 4 nights in Feb 2026

10/10 Excellent

Patrick

Stayed 3 nights in Feb 2026

10/10 Excellent

rosalina

Stayed 1 night in Feb 2026

10/10 Excellent

Everardo

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Some you step into Nickelodeon Resort, you are treated like a VIP. Everyone is so courteous and nice. The hotel is amazing, the rooms are clean, staff is always friendly. Definitely going back!
Stayed 4 nights in Feb 2026

10/10 Excellent

Elizabeth

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were all helpful and kind! The facilities were well kept and clean. One of the best trips yet.
Stayed 4 nights in Feb 2026

2/10 Terrible

Maryam

Traveled with family
Disliked: Property conditions & facilities
I carefully read the reviews before booking this hotel and noticed some comments mentioning that many services might come with additional charges. However, experiencing it in person was far more disappointing than expected. On our checkout day, we were given an iPad and asked to complete a detailed review covering everything from staff and food to the rooms and facilities. It took approximately 15 minutes to complete. After returning the device, we were informed that if we wished to continue using the pool or playground facilities, we would need to purchase a day pass. Checkout is at 11:00 AM, and our flight is at 4:00 PM. We only planned to remain at the hotel until 1:30 PM. Being required to pay an additional fee for just two extra hours felt unreasonable. Even more surprising was being told that lunch would need to be paid for separately if we chose to eat on the property during that time. I travel frequently — four trips just within this and last month — and none of the other hotels I stayed at operated this way. Charging guests for nearly every additional service, especially on the final day of their stay, creates a very uncomfortable experience. Additionally, the nightly entertainment program lasts only 45 minutes. One evening is designated for adults and another for children. In comparison, many other family-oriented resorts offer one hour of children’s entertainment followed by one hour for families together. For me, it very important that everyone in the family….
Stayed 6 nights in Feb 2026

8/10 Good

Adam

Stayed 4 nights in Feb 2026

8/10 Good

Milena

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and outstanding staff. Despite this being a kid friendly, when it’s raining there isn’t much to do with the kid. Great shows/ entertainment though. Food- for all inclusive overall good- à la carte restaurants were my favorite. Buffet not so much. Delicious crape and taco station. Would love if they had some hibachi or 24h options. Past 10pm there is no where to eat unless room service
Stayed 7 nights in Jan 2026

10/10 Excellent

David

Stayed 2 nights in Jan 2026

2/10 Terrible

Martharene

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room had a terrible order,when someone came up to investigate they pretended like they could not smell it.So we had to pull a random person in the room to ask did they smell any thing.Even they said the smell was horrible.The food was horrible. They were stains on bedding they had to change that.We had to leave early because of the weather and flights where we are from.They had issues with us checking out early tried to explain abou TV the weather in flight problems.Also they did not want to call transportation to take us to the airport.It took minute to convince them of that.All can say I will never go back there.
Stayed 2 nights in Jan 2026

10/10 Excellent

Rafael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms and staff were great
Stayed 2 nights in Jan 2026

10/10 Excellent

Jessica Campoverde

Stayed 4 nights in Jan 2026

10/10 Excellent

Jesus

Stayed 3 nights in Nov 2025

10/10 Excellent

Topazio

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
The room was amazing! Staff was amazing since the moment we enter the hotel! One of the staff name Santiago was amazing! He was always messaging if everything was good if we needed anything. My kids loved everything about it. I will be returning back :).
Stayed 4 nights in Jan 2026

10/10 Excellent

ALMA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was amazing. A hotel for kids that partents enjoy 1000%
Stayed 2 nights in Jan 2026

10/10 Excellent

Danny Da

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids really enjoyed every second of this vacations. The rooms were big and comfortable. The service was top notch. We enjoyed all the shows that were offered specially the one on Tuesday. The pijama breakfast was an amazing experience, but they did not offer as much as in the spatula restaurant. The food in good burger and the pizza place were amazing all the other restaurants were at hit or miss depending on the day. Overall, we enjoyed everything about this resort.
Stayed 4 nights in Jan 2026

2/10 Terrible

Alex

Liked: Cleanliness, staff & service
Disliked: Amenities
food was horrible, and also there in beaches, full of seaweed. the only thing the resort have is the waterpark, but there is not beach area…again food was horrible all restaurants, breakfast was ok, but the Italian place by the lobby sucks
Stayed 2 nights in Jan 2026

10/10 Excellent

Shivani

Stayed 5 nights in Dec 2025

8/10 Good

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went January 2026. I know the resort is more expensive than the average so I’ll give you pros and cons from us (family of 4, with 2 kids 6 and 8). Pros: Cleanest resort we have been to by far. Service was excellent. It was also VERY quiet when we went though so didn't have to fight over chairs etc. (not sure if you even have to here?) Lots of entertainment options for littles, waterpark is super fun! Downsides (IMO) - The water park (aqua nick), main lobby building and hotel are all separate. So you have to shuttle to everything. (Like... through a forest. Not walkable with little ones) We understand why (people there can go to the water park for the day and other resorts come for the day, so for safety they keep hotel separate). However, we did wish at least the main building was close because we skipped night events sometimes because we didn't feel like waiting in line for a shuttle to get there. Nothing happens at the hotel building. There are still wonderful restaurants etc in hotel building but otherwise... it was kinda boring there. (again... for us. We like night parties etc) Also It’s NOT a beach resort if you like beaches. They do their best with up-keep but it is a small beach area.
Stayed 6 nights in Jan 2026

10/10 Excellent

ROBERTO, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service good food
Stayed 4 nights in Dec 2025

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