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Maya del Carmen

2.5 star property
Hotel with free parking, 7-minute walk to Playa del Carmen Main Beach

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Photo gallery for Maya del Carmen

Exterior
View from property
Point of interest
In-room safe, individually decorated, blackout drapes
Property amenity

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
  • Parking included

Explore the area

View in a map
Avenida 10 Esq. Calle 40, Playa del Carmen, ROO, 77720
  • Place, Quinta Avenida
    ‪6 min walk‬
  • Place, Mamitas Beach
    ‪8 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪51 min drive‬

Room options

View all photos for Amaite

Amaite | In-room safe, individually decorated, blackout drapes

Amaite

  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Hatsa-Ha

In-room safe, individually decorated, blackout drapes

Hatsa-Ha

10.0 out of 10
Exceptional
(1 review)
  • 355 sq ft
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Habuc

In-room safe, individually decorated, blackout drapes

Habuc

8.0 out of 10
Very good
(1 review)
  • 614 sq ft
  • Sleeps 6
  • 2 King Beds OR 1 Double Sofa Bed

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About the neighborhood

Playa del Carmen

Located in Zazil-ha, Maya del Carmen is within a 10-minute walk of popular sights such as Quinta Avenida and Playa del Carmen Main Beach. The 30 rooms at this hotel include balconies, dining areas, and private yards.

What's nearby

  • Quinta Avenida - 6 min walk - 0.4 miles
  • Mamitas Beach - 8 min walk - 0.5 miles
  • Playa del Carmen Main Beach - 9 min walk - 0.5 miles
  • Playa del Carmen Maritime Terminal - 3 min drive - 1.6 miles
  • Xcaret Eco Theme Park - 13 min drive - 7.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Mariskinky - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Tacos El Cuñao - ‬2 min walk
  • ‪San Lucho Mezcaleria - ‬2 min walk
  • ‪De Local - ‬1 min walk

About this property

Maya del Carmen

Hotel with free parking, 7-minute walk to Playa del Carmen Main Beach
At Maya del Carmen, guests enjoy features like an outdoor pool, a children's pool, and free WiFi in public areas. There's free parking, and an airport shuttle (available 24 hours) for USD 70 per vehicle. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and securing valuables. Additional amenities include express check-in, a terrace, and a water dispenser.
Guests can expect to find 24-inch TVs with cable channels. Balconies, dining areas, and private yards are other standard amenities.
An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • Built in 2000
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 24-inch TV with cable channels

Food and drink

  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 10

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: USD 50 per stay
  • A tax is imposed by the city: USD 2.75 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 70 per vehicle
  • Late check-out fee: USD 10 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Maya del Carmen caters to LGBTQ+ guests.
  • Pool access available from 9 AM to 9 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Carmen Maya
Hotel Maya del Carmen
Maya Carmen
Maya del Carmen
Hotel Maya Carmen Playa del Carmen
Hotel Maya Carmen
Hotel Maya del Carmen Hotel
Hotel Maya del Carmen Playa del Carmen
Hotel Maya del Carmen Hotel Playa del Carmen

Frequently asked questions

Is free cancellation available at Maya del Carmen?

Maya del Carmen offers free cancellation on some room rates. If you'd like to learn more, look at the cancellation policy on our site.

What's there to see within easy reach of Maya del Carmen?

This hotel is situated in Zazil-ha within a 10-minute walk of Playa del Carmen Main Beach, Quinta Avenida, and Mamitas Beach. You'll also find Playacar Beach and Playa del Carmen Maritime Terminal within a short drive.

Is parking available on site at Maya del Carmen?

Yes, self parking is offered for free at the hotel.

Does Maya del Carmen have a casino at the property?

No, Maya del Carmen doesn't have a casino.

Will I find an indoor pool at Maya del Carmen?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9 AM and 9 PM.

What amenities will couples enjoy at Maya del Carmen?

Couples staying at this hotel will appreciate amenities like an outdoor pool plus some guestrooms include kitchenettes and garden views.

Does Maya del Carmen have a hot tub?

No, there isn't a spa tub at this hotel.

Does Maya del Carmen feature a restaurant that includes a breakfast menu?

No, Maya del Carmen doesn't have a restaurant that serves breakfast.

Will Maya del Carmen allow pets to stay free of charge?

No, pets and service animals aren't allowed at Maya del Carmen.

Does Maya del Carmen have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Maya del Carmen?

The closest major airport to Maya del Carmen is Cozumel Intl. Airport (CZM), which is 22 mi away (256 minutes by car).

Are there rooms with balconies at Maya del Carmen?

Yes, every guestroom at Maya del Carmen comes with a balcony with some featuring garden or pool views.

Maya del Carmen Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 64 out of 265 reviews
Rating 8 - Good. 92 out of 265 reviews
Rating 6 - Okay. 59 out of 265 reviews
Rating 4 - Poor. 26 out of 265 reviews
Rating 2 - Terrible. 24 out of 265 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

8.2/10

Amenities

6.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Pasquale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was awesome from the amazing friendly staff to also being so close walking distance to 5th avenue festivities and as well as to the beach. Place was amazing! Tons of restaurants and bars everything is walking distance including a massive grocery store that has literally everything and well priced. Definitely will return. Oscar you da man!
Stayed 9 nights in Jun 2022

6/10 Okay

Vickiana

Traveled with partner
Disliked: Property conditions & facilities
The property was located just a few steps from all shopping and dining so that was great. The property on the other hand needs some repairs, for example the paint was chipping in the bathroom, the drain cover in the shower wasn’t screwed in and that’s just to name a few. But you get what you pay for so you just want a place to lay your head at during your trip this place is good for you since it’s far from luxury.
Stayed 5 nights in Apr 2022

8/10 Good

Noel

Liked: Cleanliness, staff & service
Very nice front desk staff. Largfe parking lot is secure and attached to the property. One block to the action on 5th Ave. Quality about what you would expect for a place that offers very inexpensive options. Large room and terrace.
Stayed 1 night in Mar 2022

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities

Lovely Mayan hotel close to everything

Loved our stay with the location, staff and amenities. Jungle setting with pool was comfortable and lounge chair area to read and relax good. Noisy fridge was difficult to deal with when sleeping at night.
Street great to enjoy cycling
Stayed 23 nights in Feb 2022

6/10 Okay

Jose

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Good size bed, air conditioning, no internet in the room, pool small and not clean. Vey old building.
Stayed 3 nights in Feb 2022

6/10 Okay

eliander

Stayed 2 nights in Jul 2021

10/10 Excellent

Dayren

Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Lindo hotel. Pero muy viejo. Los cuartos se ven descuidados así como las escaleras quw dan acceso los mismos. Buena ubicación!
Stayed 1 night in Jun 2021

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

6/10 Okay

Phil

Traveled with family

Convenient.

Stayed 3 nights in May 2021

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Stayed 1 night in May 2021

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service

A little pricy

Pros: location, pool area, feeling of seclusion inside property, quiet at night, excellent service at desk. Cons: hard bed, rooms could be updated Would start again
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Nice spot

Stayed for a few days in February and would stay again. Place is older, but the courtyard/pool area is great. Right in town, but feels secluded. Great service by the man who checked me in.
Stayed 1 night in Feb 2021

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

I always got cleaning service when requested. I appreciated their promptness and attention to detail.
Stayed 22 nights in Jan 2021

6/10 Okay

Glenroy

Stayed 1 night in Dec 2020

6/10 Okay

Candelario

Really old Hotel from the 80's

The hotel is pretty old, looks like no renovations have been carried on since its construction. TV device is a CRT my god from the 90's!!! Cleanness is fair. The worst of all is the internet, no freaking connection from the rooms, you need to go to the front yard to get a fairly decent signal.
Stayed 5 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2020

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good pricing and clean nice place nice staff i loved this place
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveler

Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Stayed 5 nights in May 2019

2/10 Terrible

Verified traveler

Stayed 2 nights in Dec 2018

6/10 Okay

Nancy

Disliked: Property conditions & facilities, room comfort
Room needs work. Everything is old. AC too noisy
Stayed 1 night in Nov 2018

8/10 Good

Americo, Anaheim, CA

Liked: Cleanliness, staff & service, property conditions & facilities

Close to stores and La Quinta Avenida

Everything was great except that the AC in my room didn’t work and the technician never arrived to fix it. Also, for the price, they should have a little more than just toast and cereal with coffe or Juice!
Stayed 1 night in Apr 2018

10/10 Excellent

philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Mexican style hotel.

Nice place for the money. Nice pool. My suite was huge with a kitchen. Breakfast is bread and cereal.
Stayed 3 nights in Nov 2017

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 2 nights in Sep 2017