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Hotel Coco Rio by Hospitality Wellbeing

3.0 star property

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Executive Room, 2 Double Beds | In-room safe, cribs (free), WiFi (free), bed sheets
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Front of property
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View from property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Place, Mamitas Beach
    ‪5 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | In-room safe, cribs (free), WiFi (free), bed sheets

Standard Room, 1 Double Bed

  • 172 sq ft
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Executive Room, 2 Double Beds

Executive Room, 2 Double Beds | In-room safe, cribs (free), WiFi (free), bed sheets

Executive Room, 2 Double Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | In-room safe, cribs (free), WiFi (free), bed sheets

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 323 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Double Room Standard

In-room safe, cribs (free), WiFi (free), bed sheets

Double Room Standard

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Quadruple Room Standard

In-room safe, cribs (free), WiFi (free), bed sheets

Quadruple Room Standard

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Double Suite Junior

In-room safe, cribs (free), WiFi (free), bed sheets

Double Suite Junior

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Hotel Coco Rio by Hospitality Wellbeing is adjacent to Quinta Avenida and within a 10-minute walk of other popular attractions like Playa del Carmen Main Beach. The 18 rooms at this 3-star hotel include patios and refrigerators and guests can enjoy free breakfast.

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 miles
  • Quinta Alegría Shopping Mall - 3 min walk - 0.2 miles
  • Playa del Carmen Main Beach - 5 min walk - 0.3 miles
  • Mamitas Beach - 5 min walk - 0.3 miles
  • Central Square - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪La Vagabunda - ‬1 min walk
  • ‪Amorino - ‬1 min walk
  • ‪Micaela's - ‬2 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪El Diez, Parrilla Argentina - ‬2 min walk

About this property

Hotel Coco Rio by Hospitality Wellbeing

Guests staying at Hotel Coco Rio by Hospitality Wellbeing enjoy free WiFi in public areas, a library, and a garden. For transportation, you can make use of a shuttle from the airport to the hotel (available 24 hours) for USD 31.00 per person one way, as well as an area shuttle for a fee. Front-desk staff can answer questions 24/7, and assist with securing valuables, concierge services, and luggage storage.
32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Patios, refrigerators, and free local calls are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available from 10:00 AM to 10:00 PM (USD 20 per day)
  • Street parking available
  • 24-hour airport pick-up shuttle on request for a surcharge
  • Area shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Bicycle rentals
  • Library

Family friendly

  • Art supplies
  • In-room crib
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

More

  • 1 building
  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 3.35 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 31.00 per person (one way)
  • Nearby parking fee: USD 20 per day (16 ft away; open 10:00 AM to 10:00 PM)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-10:00 AM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals, you can take advantage of the airport pick-up service (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • There are no elevators.

Property is also known as

Coco Rio
Coco Rio Hotel
Coco Rio Playa del Carmen
Hotel Coco Rio
Hotel Coco Rio Playa del Carmen

Frequently asked questions

Is a free cancellation option available at Hotel Coco Rio by Hospitality Wellbeing?

Hotel Coco Rio by Hospitality Wellbeing provides free cancellation on select room rates. For more details, take a look at the cancellation policy on Orbitz.

What's there to do around Hotel Coco Rio by Hospitality Wellbeing?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Mamitas Beach. You'll also find Playacar Beach and Playa del Carmen Maritime Terminal less than a mile away.

Is parking available on site at Hotel Coco Rio by Hospitality Wellbeing?

No, there isn't parking at this hotel.

Does Hotel Coco Rio by Hospitality Wellbeing have a casino?

No, Hotel Coco Rio by Hospitality Wellbeing doesn't have a casino.

Will I find an indoor pool at Hotel Coco Rio by Hospitality Wellbeing?

No, there is no indoor pool at this hotel.

Is Hotel Coco Rio by Hospitality Wellbeing a good place to stay for couples?

Couples will appreciate amenities like proposal/romance packages, a free daily breakfast, and concierge services at this hotel.

Does Hotel Coco Rio by Hospitality Wellbeing have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Coco Rio by Hospitality Wellbeing feature a restaurant that includes a breakfast menu?

Hotel Coco Rio by Hospitality Wellbeing offers free continental breakfast each morning though there is no restaurant.

Will Hotel Coco Rio by Hospitality Wellbeing allow pets to stay for free?

No, pets aren't allowed at Hotel Coco Rio by Hospitality Wellbeing though service animals are welcome.

Does Hotel Coco Rio by Hospitality Wellbeing have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Hotel Coco Rio by Hospitality Wellbeing?

The closest major airport to Hotel Coco Rio by Hospitality Wellbeing is Cozumel Intl. Airport (CZM), which is 21.8 mi away (256 minutes by car).

Are there rooms with balconies that I can book at Hotel Coco Rio by Hospitality Wellbeing?

Yes, every guestroom at Hotel Coco Rio by Hospitality Wellbeing comes with a patio.

Hotel Coco Rio by Hospitality Wellbeing Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 111 out of 266 reviews
Rating 8 - Good. 110 out of 266 reviews
Rating 6 - Okay. 34 out of 266 reviews
Rating 4 - Poor. 7 out of 266 reviews
Rating 2 - Terrible. 4 out of 266 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Mirza

Liked: Cleanliness, property conditions & facilities, communication
Very good hotel ,recommend
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Holli

Liked: Cleanliness, room comfort, communication
The property is adorable! Clean room, excellent location, gigantic beautiful shower, so many restaurant options nearby
Stayed 1 night in Jun 2022
Verified review

10/10 Excellent

Ricardo

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent choice! Best location, great price, great service, good breakfast, love it!
Stayed 2 nights in Dec 2022
Verified review

10/10 Excellent

sarinee

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location.Central of night life street. Nice and helpful staff. I recommend this hotel.
Stayed 4 nights in Jun 2023
Verified review

8/10 Good

Anton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute small hotel. My room (19) had a pump across the wall, so it woke me up in the morning. On the third day they told me that breakfast is not included for me, although when I booked on Expedia it had breakfast included. I had to contact Expedia for conformation. That is why 4 stars. The location is great. I was allowed to keep my bicycle in the yard. Breakfast is rather modest. Not enough for a grown up man. Overall I would recommend the hotel.
Stayed 19 nights in Mar 2026
Verified review

8/10 Good

Tedla Ababu

Liked: Cleanliness, amenities, property conditions & facilities, communication
Cancun in general is the safest place to visit and Hotel Coco Rio is not different. You've got nice stuff and amenities.
Stayed 3 nights in Dec 2022
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities, communication
Close to everything without the loud music at night
Stayed 3 nights in Jan 2023
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort, communication

Nice stay but loud street

Nice place to stay, however beware if you get assigned a street facing room. Music from the restaurants outside the hotel is very loud and goes on till late night.
Stayed 2 nights in Dec 2022
Verified review

8/10 Good

Tedla Ababu

Liked: Amenities, communication
I like many things about this hotel but I almost forgot to pickup the cash they said they had to hold at the reception until checkout.
Verified review

6/10 Okay

Chang

Liked: Cleanliness, staff & service, amenities
There’s no hot water
Stayed 1 night in May 2022
Verified review

6/10 Okay

Darren

Disliked: Communication
Empty hotel, but I was put on the top floor. Asked about changing to the bottom floor, but told they were all dirty. Clean room. Decent bed...but NO hot water in the morning. Tried to explain it to Jesus, but he just kept repeating himself that he could do nothing about it and they never had issue before. No worries Jesus. I was leaving...only letting you know for future reference!
Stayed 1 night in Jul 2023
Verified review

6/10 Okay

Ming

Liked: Cleanliness
Ikke lydisoleret, så man kunne høre alt. Receptionen består af unge mennesker, som ikke helt har styr på det. Vi havde bestilt overnatninger med morgenmad, men fik intet information herom. Så om morgen hvor vi spurgte ind til det sagde de, at vores ophold ikke var med morgenmad. Heldigvis kunne vi bevise det og det endte godt. Morgenmaden er fin, men lille. Vi fit desuden et beskidt håndklæde.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Arturo

Liked: Cleanliness

De bueno a regular, pero buena opción...

Buen servicio, falta un poco de atención a los detalles, por ejemplo tener jabon y shampoo disponible. Atencion muy amable pero falta anticiparse a los pedimentos de los huespedes, sin embargo considero que es una buena opción por su relacion costo beneficio...
Stayed 2 nights in Jul 2023
Verified review

10/10 Excellent

morales azuela juan

Liked: Cleanliness, amenities, property conditions & facilities, communication
.
Stayed 1 night in May 2023
Verified review

10/10 Excellent

Christian

Liked: Cleanliness
El lugar es muy bonito y céntrico y el desayuno es muy rico 😋
Stayed 2 nights in Mar 2023
Verified review

10/10 Excellent

juan miguel

Liked: Cleanliness, room comfort, communication

Excelente lugar para descansar y cerca de todo

Excelente servicio por parte de Jessica del front desk y del personal de limpieza. El hotel a pesar de estar Justo en la zona de la quinta avenida es muy tranquilo, esto es una ventaja porque todo queda cerca. Las habitaciones son amplias y el precio muy económico. Cuentan con mini refrigerador
Stayed 2 nights in Feb 2023
Verified review

10/10 Excellent

Martha

Liked: Cleanliness, amenities, property conditions & facilities, communication
El hotel está bien ubicado. La habitación cómoda. La decoración luce bonita de noche. Nos atendieron muy amablemente en recepción a pesar de que la reserva de Expedía había entrado ya como última del día. Gracias, fue linda estancia. Si llevan auto, tomen en cuenta que la zona de calle tiene pago de parquímetros de 10 Am a 10 Pm.
Stayed 1 night in Sep 2022
Verified review

8/10 Good

Alejandra Meza

Liked: Cleanliness, communication
Muy buena ubicación, la habitacion es sencilla para pasar la noche, el lugar es un poco viejo pero limpio.
Stayed 3 nights in Sep 2022
Verified review

10/10 Excellent

ROGELIO

Liked: Cleanliness, room comfort, communication
La ubicacion es muy buena aunque batalle un poco para dar con el, pero solo la primera vez.
Stayed 3 nights in Sep 2022
Verified review

10/10 Excellent

MDIS. Eliezer Samuel

Liked: Cleanliness, amenities, property conditions & facilities, communication
La habitación ejecutiva es ideal, se las recomiendo
Stayed 1 night in Aug 2022
Verified review

10/10 Excellent

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities, communication
El wifi es malo, por lo demás la pasé muy a gusto, siempre limpio, bonita decoración, está muy bien ubicado, camas cómodas, el baño bien y sin olores, vi poco al personal pero siempre con buena actitud, disfrute mi estancia.
Stayed 6 nights in Jun 2022
Verified review

10/10 Excellent

karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente opción, céntrica, tranquila, trato amigable
Stayed 4 nights in May 2022
Verified review

8/10 Good

Eva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicación ,serviciales los chicos solo que es importante que se avise sobres el parquímetro no lo hicieron y nos multaron con 585 y nos retraso nuestros planes
Stayed 4 nights in May 2022
Verified review

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Excelente un hotel bonito y súper bien ubicado además de limpio y muy amables siempre con nosotros!
Stayed 6 nights in May 2022
Verified review

10/10 Excellent

Dylan

Liked: Staff & service, property conditions & facilities, room comfort

Great place to stay in Playa del Carmen

Nice hotel in a great location, great staff, excellent Wi-Fi and very quite at night.
Stayed 1 night in Apr 2022

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